416 comments found.
Hi, not sure what happened, but my pie chart 3 won’t show up any more, you can see the legend below, but the chart is gone: http://064.ba0.myftpupload.com/graphs/
please advise. thanks!
Hi,
Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
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Is there any way to easily remove the Rates From: section on the accommodation overview page / rooms overview page. It comes up below the featured image of the room?
I was able to use the code for the sidebar widget
.room-price-widget { display:none; }
but notice that there is no class for this section so thte only way would be to remove it from the accommodation.php file?
Any help would be appreciated.
Hi,
Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
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hello,
how can I disable the date of the albums on gallery page? (gallery thumbs)
Hi,
Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
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My top menu hover colors have changed back to what looks like the default red, which is very strange. I had changed them to a grey color when I set up the theme, but now I can’t remember where to do that.
Also, the bar above the menu items when hovering changed to the same default red, need to change that back to my grey.
Can you tell me where to do that.
Thanks!
Hi,
Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
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Actually, I figured it out. It was the W3 Total Cache plugin causing a conflict. I disabled it and everything’s back to normal now. And when I did a speed test on the site, it actually scored higher without the plugin, so I deleted it.
Thanks for the quick response, though.
Cheers.
We’re glad to hear you’ve managed to solve it on your own.
i recently activated the woocommerce plugin and have added a bunch of products but the main featured image appears blurry when viewed on Shop page. When you click the image and view via lightbox it views clear, but all other images aren’t good.
Any ideas?
WP 4.3.1 Woo 2.4.10
http://fiercestyling.com.au/shop/Hi,
Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
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Pre-sales questions …
I am about to build a site for a new modelling agency – thus will need 3 or maybe 4 gallery pages (Men/Women/Kids) .. would this be possible with your theme?
I’m also interested in what backend/admin functions are there to manage things such as profiles/galleries etc?
Thanks in advance for any information you can provide.
Hi,
Thanks for interesting in our theme. 
Answer is positive, you will be able to create such site using our theme.
As it comes to backend options, you can find more details here: http://demo.select-themes.com/soho-help/
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Pre-purchase question: can the full screen menu be changed to a pull out side area? Also, can text be added to the right side of the logo, when the area is empty?
HI,
Yes, you can have side area instead of fullscreen menu
The text can be added to top header, but not to the area right of the logo.
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Is there a dark theme version?
Hi,
Thanks for interesting in our theme.
Dark version can be achieved with settings from Admin Panel using our Select Options graphic interface.
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Hey, wondering where exactly i can change testimonials color. In Select Options tab / Elements i can only change font size and weight, not a color.
Hi,
Please submit a ticket to our support team at http://select.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Select
Love the design of this! Had a couple of pre-purchase questions: Is it possible to have 2 separate portfolios on 1 site? Is there a way of placing a button/link from a single portfolio page to a blog post or blog catagory? Finally, Is there a way of adding a video to the ‘about’ section, or linking to a single portfolio video page?
Thanks very much for your answers!
Hi,
Thanks for interesting in our theme.
1) Yes it is.
2) Yes, every portfolio single item has option to use custom link applied on portfolio list.
3) Yes, you can use both of those.
Hopefully it was helpful a bit.
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Very helpful, Thank you! Just one more question – Is it possible to have a floating top menu on the mobile version of the site? Many thanks!
Hi, sorry, just another quick question – On the demo, when a portfolio item is clicked, the page changes but doesn’t return to the ‘one page’ demo – is it possible to have it return to portfolio section and category on the ‘one page’? Many thanks!
Yes it is. You will have an option to set portfolio single back to link that suit your needs.
Hello – is your support system down? I submitted a ticket over 4 days ago and another ticket 2 days ago and have gotten no response. Usually, responses are made in 24 hours. Thank you.
Hi,
Apologies for increased waiting time, can you send us here your ticket ID so we ca check its status?
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Private Ticket #554158
Thank you for the reply.
As far as we can see, it’s answered.
When I try to activate LayerSliderWP, I get an error “Plugin File does not exist” – verified that the FTP copied the plugin zip file to the plugins folder. Everything else is working.
Hi,
You need to transfer uncompressed/unzipped folder via ftp, not the zipped one.
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Hello, are there any plans to include an automatic link on Team Members photos to go to a separate page where a longer bio can be added? Thank you.
Hi,
There are currently no plans for such a functionality, but we will pass your suggestion on to our development team for further consideration. Thanks for the note.
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Thank you for the response!
You’re welcome.
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Is plugin layerslider and visual composer included in price 59$.
I am referring to the purchase code for layerslider.
Hi,
Yes, both plugins are included in price. Note that due to Theme Forest rules we can’t share our extended license key which granted us right to distribute those plugins as a bundle.
So, we’re in obligation to our customers to include latest plugin version with current theme version and to provide support. In other words, just ignore this warning and use it freely.
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I just bought the theme and tried to install it but I get the following error message:
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Can someone please provide me with a complete installation package that actually includes the stylesheet?
Never mind…I found the link to the workaround. Thanks…
Hi,
We’re glad to hear you’ve managed to solve it on your own.
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Hello,
What is the exact size that the logo should be for this theme?
Hi,
It depends on your setup, it’s about 90% of header height you’ve being using.
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Are you able to be more specific? I am currently using the left side menu with a square logo, but, want to switch to the top menu with a rectangular shaped logo.
In that case, after switching it’s 90% of header section.
Thank you! Is there also a way to remove the demo data from the theme? That demo data is not allowing me to change/upload a different logo beside the Soho demo logo.
...also, in addition to the question about the previous question about the demo content, I am looking in theme options .> header and footer. Where does the 90% go in order to adjust the size of the logo?
We advise you to submit a ticket to our support team at http://select.ticksy.com and include link to your site with temporary WP admin credentials.
Hi There, All of a sudden all headers on my site with “show dots: yes” are looking wrong. The dots do not show on the same line, can you tell why? here is the link: http://064.ba0.myftpupload.com/
Hi,
Currently you don’t have any dots surrounding your headings. So, we advise you to enable them and submit a ticket to our support team at http://select.ticksy.com. Make sure to include a link to your site.
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Hi please take a look again, there is 1 dot above the heading and 1 dot below the heading, not sure what is causing that.
Please submit a ticket as advised previously.
Hi,
I’m interested into this theme. Does the Woocommerce shop provides feature for variable products?
Thanks in advance. Kind regards.
Hi,
Thanks for interesting in our theme.
Yes, WooCommerce has option for variable products, you can see docs here: http://docs.woothemes.com/document/variable-product/
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I am trying to submit a ticket on the support forum, but it says that my purchase code is invalid. I am copying and pasting, so not sure what the issue is.
My questions is with the font and color customization. The changes I made to the theme customization area are not reflected on the website once I update. Everything else (social, logos, header) seems to update fine.
Hi,
Our support team will assist you, make sure to include a link to your site as well as temporary WP admin credentials within a ticket at http://select.ticksy.com.
If you still experience issues with purchase code, we advise you to contact Envato for further assistance.
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I bought this theme on wordpress.com about a month and a half ago. I now am switching over to wordpress.org, but would like to still use this theme. I do not want to have to re-purchase the theme. Is there anything I can do to download it??
Hi,
Unfortunately our theme is not compatible with wordpress.org
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