763 comments found.
Hi Guys, WPBakery Visual Composer version is now 4.8.1 – can we expect theme update soon? Cheers.
Hi,
Hopefully update will be soon. We just can’t commit on any particular date.
Qode
Well, I am now in a pickle… I purchased this theme from a developer who created the site using subway.
I love the site design but experienced a severe problem I hope someone can help with. You included Visual Composer (VC) as a component of the web site. VC version at the time was 4.1.2. I was making some updates over the weekend and VC started slowing the site down dramatically. I tried to upgrade using Wordpress normal plugin upgrades, and while the plugin notification showed that an update was available, i had to go to CodeCanyon to get it. Not knowing I had to go back to the theme author on this, I purchased a new license, and downloaded the updated version 4.8.1. I had to use the instructions VC’s support team stated in deactivating the old plug in, then deleting, then uploading the new plug in and activating. However, do that came up with the screens in the attachment- all of my formatting is gone, and when I go to the editor, I have “start” screen. When I go to classic mode, I can see the code in the software. However, several pages are not formatted correctly, and I cannot see the blocks in the software like I did before, so it is very difficult to modify pages like Home page, and any of the Web Bundles. I also had a new page I was working on that was well done, the Marketing page, but the formatting is all messed up there too.
I ran this by VC’s support team, and they replied:
“The issue with the columns is because the theme author is using: https://wpbakery.atlassian.net/wiki/display/VC/Change+CSS+Class+Names+in+Output to change our default column names. When the update is made, these classes cannot find the related css and hence fail to render. You can get in touch with the theme author and get rid of the above code to get it back.
The other issue is because there is an inbuilt version of Visual Composer (or the related code) present in your theme which is overriding the standalone plugin version and hence causing the issue. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.”
I am stuck. Can anyone help?
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Qode
Thanks, the trouble ticket is asking for purchase code. This is a developer derived site. Is there a dummy code I can use to get this to support?
Unfortunately, only way is to submit a ticket using your purchase code.
I purchased this from a developer who used his developer rights. So whats the option?
You need to solve this with your developer. Support requires valid purchase code provided directly from Envato when purchasing the theme. If your developer purchased it, he can give you purchase code.
Does this theme not support uploading a background image for all pages? I went into the Global options and have tried several different ways to get the image to show after I upload one in the “Background Image” field and nothing is working. Tried different sizes of images, changing the size within the media library size selection options, clicking “insert into post” and also just saving it without clicking “insert into post” and none of these options are working. Thank you.
Hi,
Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site as well as temporary WP admin credentials. Our agents will take closer look on your setup and assist you with this issue.
Qode
Ticket created- 560088. Also awaiting replies on #’s-563344 and 563287. (Just submitted yesterday). Thank you.
Please note, your tickets are assigned to one of our agents and you will be notified when answer is provided.
Thank you. Still awaiting answers on ticket numbers #560088, #563287 & #565220. Appreciate your assistance.
Your tickets are already answered, thanks for the patience and apologies for the inconvenience.
The mobile display (on iPhone 5 and previous) of the woocommerce checkout page is inoperable the way it designed. By placing a margin on the left side visitor cannot see the total price or enter a coupon code. I need some direction on how to fix this as soon as possible as my clients could be losing sales. I love the theme and own three licenses but need direction asap.
Btw, we submitted a ticket over a day ago. Ticket #561563
Hi,
Your ticket is already assigned to one of our agents and you will be notified when its answered.
Qode
Why does Visual Composer not seem to show up as an option in my Woocommerce Products pages when creating new products?
Hi,
Try to navigate to VC settings from your admin panel and choose Product post type to use VC, just like shown on image: http://screencast.com/t/hEqLIN6f
Qode
Fixed. Thank you!
You’re welcome.
Hi. I installed the theme and the .xml demo but when I go to appareance->Menus I get Internal Server Error. Can you help me please?
Regards.
Hi,
Can you please submit a ticket to our support team at http://qode.ticksy.com and include link to your site followed up by temporary WP adn FTP credentials so our agents can check your site.
Qode
Hi, our support area found the error, it seems the menu is not imported correctly, is corrected by removing the demo menu, and placing another main menu
Glad to hear you’ve managed to solve it on your own.
Hello, submitted ticket #553435 and am awaiting a rapid response, please. Thank you.
Hi,
Your ticket is already answered.
Qode
Hi, I have been trying to upload the theme and the Demo on my website But it is not working, i have been trying to reach to the support team for a while now but there is no response at all. Can any one please help me whith this situation of the website.
the plugins itself using lot of memory and it is not allowing to uploade the demo file ‘subway.wordpress.2013-11-26.xml’
i am attaching a screenshot of the my godaddy host memory usage and the 404 page. https://qode.ticksy.com/ticket/553433
Please provide me with your response i have purchased the theme on 8th of October and have submitted tickets but no response by the Subway support team. (Please help me)
Regards
Hi,
Your tickets are assigned to one of our agents and you will be notified when they are answered.
Qode
Thank you, I really hope your agents find the solution and make this ‘subway’ template work as shown in the live preview!
You’re welcome.
Cheers for the update mates, looks like a busy day for me tomorrow then 
Will be updating from 1.0.4, so I hope your instructions in Support tab are still valid for it.
One question as well, Layer slider update, do I do it like it’s suggested, so uninstall slider and install new? Or? Can’t find it in docs, please.
Hi,
Everything should be fine if you follow the instructions in the support tab. However, if you do by chance come across some issue, please submit a ticket to our support forum at https://qode.ticksy.com/ and our support team will be glad to help you out.
Regarding LayerSlider, after you have updated the theme, just uninstall the LayerSlider and a notification will appear at the top of your screen that a required plugin needs to be installed. Install and activate the LayerSlider via this notification and you should get the latest compatible version of the plugin.
Qode
Hi Guys, An update from the upgrading process.
Few questions: 1) Are you sure the new package is the right one, as in Qode Options it shows Version 1.7 2) Css Animations doesn’t seem to work 3) Checkout page doesn’t really work, as if you leave required fields it won’t show you the info on top what fields need to be filled to process.
Also shop functionality on your demo is not working so can’t even check if it works on your demo.
Here’s the development copy of the website for you to see the checkout page issue and on home page there’s an image under ‘FIND OUT MORE ABOUT J.F SPORTS’ heading, left from the tabs, which is not showing when CSS animation is used, only shows with animations disabled.
http://www.jfsports.abbott-dev.com/Awaiting your reply.
Ok, further update, Looks like the checkout functionality breaks if email field is not filled, otherwise ajax works to check what other fields are missing, BUT all the fields with place-holders are treated as valid fields… while they should not?
Hi,
Could you please submit a ticket to our support forum with a link to your site and temp wp-admin access so our support team can take a closer look at these issues and see what they can do to help.
Also, we have checked the shop functionality on our demo, and it seems to be working fine on our side and displaying the required fields messages: http://screencast.com/t/PLi3HXJk4
Qode
Well, shop on your demo didn’t work few minutes ago, not it works, but it is being using OLD theme Version: 1.0.5 and old versions of everything else. So, that doesn’t help at all guys…
You didn’t say if the latest download here is up-to-date, as I pointed out Options show Version 1.7 in it.
On my way to create a ticked anyway.
Submitted Private Ticket #550706. Please check and suggest solution. Quite urgent.
Hi,
The latest download is up to date, you can check the right version of the theme by navigating to Appearance > Themes and clicking on Theme Details on the Subway theme. We will correct the version in the admin panel in our next update. Thanks for the note. Regarding all other issues, as they qualify for support assistance it would be best to create a ticket for them so our support team can look into the issues more closely and see what they can do to help you resolve them.
Qode
Cheers, Ticket created as per my previous reply. Awaiting for a fix.
Hi,
Could you please send us your ticket ID so we can assign your ticket to a member of our support team.
Qode
I did write it already 2 replies ago, but here it is again – Private Ticket #550706
Hi,
Sorry about that. We have just assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible.
Qode
I noticed there have been many requests in the last 30 days asking about updates for this theme and no updates have been made. I purchased this theme under your advertisement of the product that it included a working version of Visual Composer and it is not fully operational as it states that it needs updated but I would have to pay for the full version of Visual Composer, which you say doesn’t work with your theme. Selling products under false pretenses is not ok. I need to create my site right away and not having this option with this theme that I purchased is hindering the process. How long are your customers going to have to wait for this update to come through and why can’t you provide a solid answer as to how quickly (an exact date) that it will be available? You’ve created a really nice product, but you need to make your updates a priority. We all would like an answer as to when the updates will be available. Thank you for your attention to this important matter.
Hi,
We understand you point of view. We can’t simply commit on any particular date, testings must be performed properly. There is always possibility of unexpected issues, and we don’t want to announce upgrade deadline and then to break it. Thanks for understanding.
Qode
Thank you for providing the update on this!
You’re welcome.
Hi guys, 27 days have passed since I’ve asked about the updates. It starts to be an urgent issue. When can we expect the new version compatible with WP 4.3.1 and latest WooCommerce?
Hi,
We’re aware of this. It should be soon. Thanks for understanding.
Qode
Question: Will the plugins that this theme is dependent on (LayerSlider and Visual Composer) include the upgrades for those plugins? The current version (as of 9/29/15) of the theme includes LayerSlider v.5.4.0 and WPBakery Visual Composer 4.5.3.
LayerSlider is currently up to version 5.6.2 and WPBakery Visual Composer is up to version 4.7.3.
Will this theme provide the newest versions of these plugins or will we need to purchase these separately if we want to keep up with the newest versions?
As it stands, I’m being told to enter a license key for LayerSlider to receive updates. And to download the newest version of WPBakery Visual Composer from CodeCanyon. But I can’t do either of these things since they were included with the theme.
Hi,
New plugin versions should be included in next theme upgrade.
Qode
Excellent! Is there a release date yet?
Also, for what it’s worth, there are a few WooCommerce templates that are out of date in the theme. I updated them in my theme but hopefully you guys will too so it won’t be overwritten in the next update. (I noticed two: subway/woocommerce/single-product/tabs/tabs.php and subway/woocommerce/content-product.php.)
Thanks for following up on this. Yes, it’s “standard” procedure with theme upgrade.
hi, i am trying to submit a ticket on unable to import demo (i tried several method i found online and in your support website but cant get it done) . Your form keep request me to provide envato purchase code, which i included in my text, Please help me
Qode,
The demo *.xml file is 2.7 mb, WP Import only allows 2 mb
Hi,
We advise you to increase upload upload_max_filesize variable on your server, contact your hosting provider for further assistance.
Qode
Hello, considering purchasing this theme and have a couple of questions. Are there options to add additional filter options in a sidebar? Also, option to select a custom theme color not shown in your demo and theme-wide customization (custom css/html) capable? Thanks!
Hi,
Thanks for interesting in our theme.
You can get familiar with full options and capabilities here: http://demo.qodeinteractive.com/subway-help/
Theme does have custom CSS and JS fields. Regarding sidebar, it’s widget area where you can use widgets, standard ones from basic WP installation or some third party.
Qode
LayerSlider and Visual Composer will not install. I have tried both installing through the dashboard – then i get a message “Download failed. A valid URL was not provided.”
I have also tried uploading via FTP. This has not worked either.
Finally, I have lodged a private ticket three days on Ticksy but have not had a reply (I know it was the weekend but I was hoping for something by now!). Could I please get a reply to this issue? Cheers!
Hi,
You can send us here your ticket ID so we can check its’ status.
Qode
Hi, Before buying your theme (i’m interesting by this one http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023), I want to know if it’s possible to install the complete demo. It’s more easy for me after. So what is the process to install the demo ? Do you have a documentation ?
Hi,
Yes, demo content is available within XML file, which is regular WP import process. This way you can have whole demo copied on your instance. Here is snapshot from our documentation provided with the theme:
Open WP Admin Panel
Click on Tools > Import from left menu
Click on WordPress item in the list of importers
If the plug-in is not installed, click on Install Now button
Select XML file provided with our theme and upload it. It will take couple of minutes to install our theme (If your server is not able to upload the demo files with attachments, you should import it without attachments)
Click on Appearance > Menus from left menu
Chose “Main menu” in Top Navigation combo boxQode
Hi,
I am really interested in your theme, I just got a few questions before I purchase, 1. Is the visual composer plugin able to be turned on an off in the plugins folder? 2. Is there an update coming for wordpress 4.3 anytime soon?
Any help would be greatly appreciated!!!
Hi,
Thanks for interesting in our theme.
1) Yes of course, we’re only shipping our theme bundled with this plugin, usage is as any other plugin, you can disable or delete it if you wish. Or, you don’t have to install it in the first place.
2) Yes, upgrade is on its way, hopefully it will be available publicly for download.
Qode
Any ETA for that new update with WP 4.3 and latest WooCommerce compatibility, please?
Hi,
It will be soon, we can’t give you more precise answer than this one.
Qode
Any plans to get this theme up to date with the most current WooCommerce version that was released?
Hi,
We are currently working on an update which will include compatibility with the latest WooCommerce version, and it should be released in the near future.
Qode
