Hi b3cgroup,

We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

Kind Regards,
—Ylli

Hi there,

1. Hmm, the space between the logo and the heading autotype is fine, here is how I see it: http://drops.laborator.co/194my

2. That’s what I told you the first time, then you said you want to remove it on top and bottom, remove the code you pasted earlier and it will appear fine.

Next time please try to be more specific, things are messed up because of not being specific.

Kind Regards,
Art

Hi,

First you dont need to talk down to me… I dont know code, this is why I made a support ticket.

Second i never said i wanted to remove the top and bottom. i said: how can i create a white padding around the whole page?

then i said:

thanks, but now i can only see border on the sides, how to i get a border on top?

then you replied with the code…

When it comes the “space under the logo” issues it looks like it sometimes not work. can it be a browser issue?

Kind regards, Christian

Hi Christian,

Thanks, now we understand what you wanted exactly, just remove the code that Art gave you earlier from your Custom CSS:

.page-border .top-border, .page-border .bottom-border {
display: none !important;
}

because that is not necessary now.

To see the Top border you must log-out from Admin, because when you are logged in as Admin the admin bar appears on top of theme borders

Kind Regards,
—Ylli

Hi jumpnwow,

If i understand you, you want to achieve layout of our Dark Skin, if you that, you just need to change your skin, by going to WP Dashboard > Laborator > Theme Options > Theme Styling > Custom Skin Builder, click Yes, and then you will see “Our selection of predefined skin palettes” section, just click Dark Skin there, and save changes.

Kind Regards,
—Ylli

Hi isbadr,

Revolution Slider is offered free for users who bought our theme because we have bought an Extended License to them, to offer for our users free this plugin. But they have included some extra pre-made sliders, that require to buy another license to unlock them.

Kind Regards,
—Ylli

Hi miekamonster,

Can you please try to be very specific about your question and explain it more to us, in this way we can easily understand you and give you the proper answer

Kind Regards,
—Ylli

Hello, I would like to purchase your theme but I don’t have access to my ftp site, so in order to install your theme is it required that I manually upload files to my ftp?

Hi miekamonster,

Yes you can install our theme from ftp too

Kind Regards,
—Ylli

Hi Pieter

Firstly I saw that there is a bug in this page, so I have fixed it. In order to apply custom image size I suggest you to download this file:

Replace it in kalium/tpls/ folder.

Then go to Theme Options > Portfolio Settings, and set “original” value in Thumbnail size for this type (type: Thumbnails with Visible Titles):

Images quality will be improved.

I hope this will work fine for you.

Arlind

It works perfectly. Thank you so much! And thanks for fixing the bug!

Hi pjjvr3,

P.S: It would help us a lot if you could rate Kalium on themeforest from your Downloads tab, (if you don’t know how, just open this link) Thank you

Kind Regards,
Arlind

Hi

It seems that those media items have been already imported.

If you want to start from the beginning please install this plugin:

Reset the wordpress database (only if you have fresh install because you will loose your data).

Then activate Kalium theme again, install required plugins and go to Demo Content Import and start importing again.

If you import the same package twice it will show the error you’ve pasted before.

So this should work for you on a fresh install (wordpress reset).

Arlind

Hi,

after i used the Wordpress-Reset plugin, the Kalium-Demo-Data-Import page is fully freezed.

So we’ve reinstalled Wordpress 4.3.1 fully new, and now there is a new sympthome: it says internal Server error, but all PHP.ini settings are right, so wen cannot find a reason for not work?!

Hi there,

Can you please send us your WP & FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi Raina,

Can you tell us which products are showing twice? It seems weird, maybe it would be better if we could see it from the backend, send us your login credentials via e-mail.

Kind Regards,
Art

Hi, is there an email address I can send those credentials? I don’t want to send them through this public platform. Thanks!

Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi Taran

Sure, to create a about page as demonstrated in the link above here you have the shortcode:

Open this URL, copy the content and paste in your editor (switch from Visual Composer editor to classic editor to add it)

For he logos, thats an Instagram widget, so install this plugin:

And then add the widget in Footer widgets:

Arlind

Hi Reinier,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind Regards,
—Ylli

Hi K

For the apparl-design-test item click Edit Portfolio Item then scroll to Page Options widget, choose Custom CSS and apply this CSS:

.single-portfolio-holder.portfolio-type-3 .gallery-slider .slick-next, 
.single-portfolio-holder.portfolio-type-3 .gallery-slider .slick-prev {
    opacity: 1;
}

This will make arrows to show constantly.

For the narrow-plains add the following CSS:

.portfolio-type-1 .portfolio-images-slider .slick-arrow {
    opacity: 0;
}

.portfolio-type-1 .portfolio-images-slider:hover .slick-arrow {
    opacity: 1;
}

The process is the same like the first one.

If you want to disable Nivo slider, just add this css in the Page Options > Custom CSS:

.nivo a {
    pointer-events: none;
}

I hope this will solve your issues.

Best regards

Arlind

guys, outstanding work! thank you Arlind

Hi KraggyKrag,

Thank you so much for your kind words

Kind Regards,
—Ylli

Hi again,

Looks like I solved my issue. In Laborator Options for theme skin, there’s a checkbox to use if theme skin isn’t appearing. I checked it, and all was fixed. Thanks, Efrat

Hi Efrat,

Glad to hear that you solved the problem

Kind Regards,
—Ylli

Hi Steffen,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind Regards,
—Ylli

Is there a way to send the URL directly to you? I don’t want to make it public at the moment. Regards, Steffen

Hi Steffen,

Just write your site here on comments please, you can use https://bitly.com if you want

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information such as WP and FTP credentials, and in your case we need only your website URL.

Kind Regards,
—Ylli

Hi badburn24

We are not able to detect what issue is there. So what can we do for you is to install and activate Kalium theme for you.

Just send us your FTP username/password and WordPress username/password, and we will handle the rest. I will setup Kalium and make ready for you to use it.

To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Arlind

Hi Arlind

Promlem solved. An error occurred during file transfer. filename acf-fields.php.

but it is missing or corrupt files being transferred . now the problem is solved . Thank you so much.

best regards

Badburn24

Hi Badburn24,

Glad to hear that the problem is fixed now

Kind Regards,
Arlind

Hi Tom,

Can you please try to add this project again as a new item, because i think that you have changed your type of layout and that has brake it.

Thank you for your nice words

Kind Regards,
—Ylli

Hi Spagrand

I need to know which pagination is causing this to happen, probably send me your site URL or screenshot of that page, because I am not sure what is being overwritten.

Best regards

Arlind

Hi,

If you go to spagrand.com you’ll see at the bottom of the page a “loading” element above the footer. I believe this is from your theme, can you please confirm.

Thanks,

Spagrand

Hi Spagrand

The code generated for pagination is not from our theme, I know this because when analyzing the code I saw different markup:

Our code is different:

The responsible plugin for this is The Grid so you may ask plugin developers for this. I guess there is an options page for this you can configure however you may contact the developer for this.

Arlind

Hi chemicalviper,

You can find that text on the on Widgets area > Top Menu Widgets.

(view large version)

Kind Regards,
—Ylli

Hi Fiervo,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution. Also please tell us which demo you want to use?

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
—Ylli

Hi Matt

I was checking your site and saw that the grid elements (3 in total) were showing fine in my screen, see this screenshot:

Is this correct, or has something wrong on it?

I can send you the latest version of Visual Composer, just sent us an email inquiring latest version of Visual Composer.

Arlind

Done

Hi Logan,

Hmm this is strange. Can you please send us your WP credentials on email? We need to investigate your problem and then try to fix that for you.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Kind Regards,
—Ylli