218 comments found.
I can’t install sample data. All image is fail when download with import sample data. I purchased by another account.
Hi hoadp,
First of all, thank you for loving and purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. It is easy to follow your questions and your information will be absolutely private. We are waiting to support you.
Best regards,
Ok, thanks for fast reply of you.
Hello, having trouble after launching my site. Migrated from local host to my live server, and receive a fatal error.. allowed memory size… exhausted, etc. Tried deactivating plugins etc but hoping you can help. Have done this many times and first time I ran into this. Hope you can help. Thanks.
Hi, This article can help you: https://jwsthemes.ticksy.com/article/4397/
Hi, Just to confirm, i can remove the cart system and make this web a normal informative website right Without providing the visitors for this site the function of purchasing.
Hi, You can remove the cart system and make this web a normal informative website right Without providing the visitors to this site the function of purchasing. Free installation service for this item. Please, submit a ticket to our support center: https://jwsthemes.ticksy.com includes FTP and login admin info after you bought this theme. We are happy to support for you. Regards,
Hi there, I am using Header v1 Fixed (floating) and the navigation menu links are floating left under the logo. At one point they were nicely placed to the right of the logo at the same level but now are below it. I noticed this a few times, and I have changed nothing in the options. Any suggestions? Thanks 
Please, submit a ticket to our Support Center: https://jwsthemes.ticksy.com. We will check and back to you.
Ok, thanks so much
Hi I want to ask is there any option to remove or switch off title bar in aqua wordpress template. http://themeforest.net/item/aqua-spa-and-beauty-responsive-woocommerce-wordpress-theme I tried to find the option to turned off title bar, but I can’t find it. Seeing from your demo template, it seems your demo template not using title bar.
I screenshot the title bar.
http://imgur.com/EYeGDjmHi Aditxman, Please, submit a ticket to my support center https://jwsthemes.ticksy.com. We are happy to support for you.
hi jwsthemes i already try to submit private ticket but can’t even loading properly yet but and i can’t even try to register all loading even though my internet is good
I got a ticket about Title bar. if you have trouble about submit a ticket. Please, send to our email. Plsease, don’t forget send to us your Purchase code.
Theme options for the “Aqua – Spa and Beauty Responsive WooCommerce WordPress Theme” unable open to the page , i also try reinstall the wordpress also same problem occur.
Hi,
Thanks for purchasing our theme and contacting us. Whenever you meet troubles with the theme, please feel free to submit a ticket on: https://jwsthemes.ticksy.com/
We are always available to help you.
Thanks! Have a good time
Hi,
Can you look at this page please? http://quattrowebmarketing.com/anti-wrinkle-injection-glasgow/ Just under the slider where the white box is, How can I bring the white content box a bit lower?Thanks
Hi Navidsatan,
First of all, thank you for buying our theme. Whenever you meet troubles with the theme, please feel free to submit a ticket on: https://jwsthemes.ticksy.com
We will make your information private and absolutely help you with these issues.
We are waiting to support you
Thanks! Have a good time
Hi really love your theme! I’m looking for a beauty theme for my wives business, yours is really great. I’m wondering, can I translate your theme easily to dutch? Thanks for your answer.
yes, you can.
Hi Thanks for your quick reply. But how can I do that within your theme? Some other themes include .mo and .po files and po composer. Does your theme offer that also? Thanks again!
Thanks for your concern! We will definitely support clients with those aspects. Hope you like and purchase our theme 
Have a nice day!
These does not work, I have uploaded it 4 times and and get this error message every time I go to theme options
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log. Apache/2.4.10 (Unix) Server at www.bellaaesthetics.co.uk Port 80
Please, submit a ticket to our support center. We will support for you. Regards,
This problem related to hosting. 1, istall and enable mod_rewrite. 2, updrage PHP version to 5.4.x. I have some client trouble about host and solved.
This problem related to hosting. 1, istall and enable mod_rewrite. 2, updrage PHP version to 5.4.x. I have some client trouble about host and solved.
Hey,
I’m building a site for a client, he purchased this theme for the site which we’re using here http://divanah.com/
We need the welcome row to only ever be the maximum width of the 3 service boxes below it. Currently when viewed on a Mac or a large screen, the white background of the welcome row stretches much wider than the 3 services boxes, how do we make it so it’s only ever the maximum width of those 3 boxes?
Thanks in advance,
Ryan
Hi Ryan,
First of all, thank you for loving and purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. It is easy to follow your questions and your information will be absolutely private. We are waiting to support you.
Best regards,
I think I sent a private ticket on there but there was no message saying it was sent and I can’t see anywhere where it shows my messages?
We got your ticket. Let us check and reply to you. Thank you
Hi Jwsthemes! Theme is working with WPML plugin?
yes, theme is compatible with WPML plugin.
hi, can i use this theme for multilingua site? Thanks
We will update in the next version.
For some reason the elements on my site keep breaking.
See the TEAM section on this page for an example: http://574.80a.myftpupload.com/about/
And the services section on this page: http://574.80a.myftpupload.com/home/home-basic/
All I did was update the text and then the blocks broke. Please help me understand why this is happening.
Hi Ghecht! First of all, thank you for loving and purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. It is easy to follow your questions and your information will be private absolutely. We are waiting to support you
Hi,
Can you take a look at this link: http://quattrowebmarketing.com/
This is just the demo imported, and you can see Aqua Spaces:
Is there any way those SPACES boxes could be linked to a normal page and not a post ?
Thanks
Hi Navidsatan,
Thank you for buying our theme. I got your ticket. Please, submit a ticket to our support center. We will check and guide to you. Regards,
Hi, I have a 2 questions about the template. Currently I am going for the onepage option of this template, but now I have a problem with the 2 blog post rows. The 2 blog posts show only a Title an Excerpt (More) option. I really need the content (html formatted) of the (blog) post to be shown inside the blocks. Is this possible ? If so, could you please help me sort this out. Also I want to remove the “Posted” “By” and “Comment” part of the blog posts inside the 2 rows.
Thanks in advance
Hi Lombardjini, Thank you for contacting us. Please, submit a ticket to my support center. jwsthemes.ticksy.com Please, send to me some shots for clear. We will check and reply your ticket. Regards,
Hello I would like to make menu bar and logo transparent on homepage 1 but it is white color not transparent that revolution slider would cover it. Thx
Hi Sasall, Please, send to us FTP and login admin info. We will check and fix for you. My support center: https://jwsthemes.ticksy.com/ Regards,
Hi, when I click on theme Option, the page is blank
Thank you so much for buying our theme. About your issues, please submit a ticket on Support center: https://jwsthemes.ticksy.com to follow your all questions easily. Thanks!
Submit already, nobody reply
Please, send to us FTP info via support center. We will check it for you. Regards,
It seems VisualComposer has a new version. Have you included the latest version with the theme download?
Thanks for purchasing our theme That Visual Composer is the latest version at the present.
Hi, I tried to insert a WordPress custom Menu widget into a Footer2 but it does not show…Advice?
Thanks for purchasing our theme! If you have any issues, please submit a ticket on: https://jwsthemes.ticksy.com to easy follow and make your info private. We will help you once receive your FTP + Admin login info. Thanks!
Hello, i have some problems with your “service box” when i try to put the template 1 all the sections disappear! I try to make as your Basic page. Can you tell how to fix this problem. Thanks a lot
Thanks for purchasing our theme! If you have any issues, please submit a ticket on: https://jwsthemes.ticksy.com include FTP and login admin web to easy follow and make private. Thanks!
