Discussion on JupiterX - Multipurpose WordPress & WooCommerce Theme

Discussion on JupiterX - Multipurpose WordPress & WooCommerce Theme

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I have problems with a site in Internet Explorer in other browsers it works perfectly. www.hummelklappen.se it looks broken and just not as it should but it seems them problems came now?? recently. A part from this everything has worked perfect. Best regards from a bit desperate Minna in Stockholm

Hi thanks I did last night.. so I look forward for response there. Thank you very much.

22703 problem in Internet Explorer 9

22703 problem in Internet Explorer 9

The theme is absolutely for a ton. Sorry but there is a Theme sold by content are present, which are referred to in the aid as obsolete. Because I can buy food which have long expired. The Help Manual is still from time immemorial and helping a novice nothing, the same applies to the video. The memory requirements are Jenseitz of good and evil, since it would be nice if you could have seen such information earlier. No expenses for this theme were something which you can not use as a beginner. This money I would have someone to give needy, because I would have had at least something out of it. So it’s just sacking money down the drain. Sorry but that needs to be said. I uninstall it again and will install me another Theme. If you would get at least his money back if you had at least except the time invested not miss much.

First of all we are sorry for the inconvenience you are experiencing. In general our theme is very easy to use. It has a 1 click template installation process. From the comment you add I see that the problem is the server settings you use.

Unfortunately server bad quality is not something that we can be responsible for. You will need to contact your hosting service provider and ask them to increase the settings. If they do not do the change you will need to use another hosting. Here is our suggested ones:

https://artbees.net/themes/docs/5-ways-to-increase-website-speed/

And at last you are always welcomed to open up a ticket in our support system to follow up. Our support staff will do their best to help you out as much as possible in limits of our support policy:

https://artbees.net/themes/docs/support-policy/

And finally if you want any kind of refund you are welcomed to contact Envato support as all financial stuff is handled by them:

https://help.market.envato.com/hc/en-us

Thank you.

Artbees

Artbees Support Desk

I’m looking for a theme/template which has a vertical menu on the left like Locaste/Genymade. These templates are full-width. Is it aso possible to make these boxed? And is it possible to have a ‘oldfashion’ submenu, like a dropdown but in this case dropright (understand what I mean?). Also my client wants a 2nd ‘menu’ on the top right of the site (can be text) to pages like ‘links’ and ‘contact’. Is that possbile?

Unfortunately it is not possible to have dropdown and there is no option regarding 2nd menu in our theme.

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees

Artbees Support Desk

I’m having two problems with Jupiter in IEv11 that aren’t occurring in any other browsers (Firefox, Chrome, Safari).

An edge slider with text is the first element on the page and in Internet Explorer, that text is not showing up at all.

Then I have 3 icon boxes and the icons themselves aren’t showing up at all in IE.

Are these known problems? Is there something I can do to fix them?

Thanks.

You should not use Edge Slider with 1 slide. If you use more than 1 slide you will not have that problem. Please kindly use Page Section background Image functionality for 1 slide cases.

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees

Artbees Support Desk

Thanks for the info about the edge slider.

I’m not able to open a support ticket because of login issues with Artbees (email address is recognized, can’t remember password, won’t let me reset password). Any chance my second question could be answered here?

I have 3 icon boxes and the icons themselves aren’t showing up at all in IE (but do show up in Firefox, Chrome, Safari). Cause for that?

Please kindly contact alex at artbees dot net and give your login information of artbees website to him to follow up.

Thank you.

Hi,

On the portfolio hover/slidebox, is there a way to avoid displaying the category meta below the item title? The item title above makes them redundant.

Alternatively, I know I can leave them, set them to the same colour as the slidebox background, but would need direction on how to change the commas between them, which I presume are defined by the tag?

Thanks for your help!

TD

It is possible to hide that with custom css code . Out support staff will be happy to suggest you one.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.

Thank you.

Artbees

Artbees Support Desk

hi, just bought the theme. It is very nice. However, when I enable the header toolbar, it does not display on my website. I use the default theme.

It is most probably because the page you are checking has the Jupiter Styling Options > Override Global Settings option turned on. On that case you need to also turn on header toolbar from the page options of that specific page too.

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees

Artbees Support Desk

How do I make a video post?

I have a post grid with 3 columns on my homepage and instead of a feature image I would like to have a video with a play button. Then you can play the video without having to go into the actual article. You have that on your Jupiter demo page, but how do I do it?

Thanks for the help!

//Vanessa

You should add your posts with the Video Post type selected. After that you you simply use blog shortcode to show them. Please consider that you only have a Youtube and Vimeo choice for that.

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees

Artbees Support Desk

Hello

How do I apply animation to the background images like you did on the DIA template? http://demos.artbees.net/jupiter/dia/

I can’t find it anywhere. It drives me insane!

Thanks :-)

That is a Ken Burned option available in Edge Slider single slides options.

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees

Artbees Support Desk

Hi, in portfolio, sort set by category, with pagination, sorting only acts on the featured images of pagination, for example page 1, and not on all the featured images of all pages. For example if I have category 1, 21 items,and category 2, 1 item, and pagination is 10 for page, and if i click on category 2 (sort meu filter), in page 1 category 2 is not visible. With elegant themes DIVI this type of sort works. In Jupiter does not seem that works. There is in version 5 a fix about this?

This is something that our support staff should check in details for your case.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.

Thank you.

Artbees

Artbees Support Desk

Hide The Post Title, Keep The Breadcrumb

How can I do this? The title of the post appearing twice at the top of the page is redundant. But I do want the breadcrumbs so people know where they are. I’m willing to go into one of the pages to tweak it. I’ve read posts where you said it’s not an option but is there a workaround?

Thanks

Instead of that I suggest that you go to theme options>blog/news>blog single post>single blog post title and turn that option off. Now you will have only the top section as title :)

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees

Artbees Support Desk

That was too easy. I should’ve found that. Thanks again.

You’re welcome :)

Improvement: option to add rel="nofollow" to a Button.

For SEO purposes, sometimes a nofollow is needed in the <a></a> link generated for Buttons.

This can be an option for the button shortcode. Please kindly add this as a feature request in our community forum:

http://forums.artbees.net/

Thank you for your contribution

Hi,

I am scratching my head, trying to figure out how to solve this and can’t seem to! Have read through all these comments from others but haven’t seen anything that can help me. I am using the header style with the logo aligned to the left and navigation to the right. My problem is that my logo and navigation text are not aligning horizontally in the center, they align on the top and it looks awful. How can I fix this?

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.

Thank you.

Artbees

Artbees Support Desk

How to set the width of the vertical “header” (menu area) please? Much too wide currently.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.

Thank you.

Artbees

Artbees Support Desk

No Blog Page Title

1. As soon as set a page as the posts page, the title of the page disappears and I can’t get it back. How do I get the posts/blog page title back?

2. Breadcrumbs: for the individual posts, I’d like the breadcrumbs to be the ‘home/blog/post title’ – not ‘home/category/post title Where do I change this for blog pages?

Thank you in advance for your help.

Number 2 falls into customization category as it needs to override custom actions in PHP. This is out of our free support policy, but if you have experience with PHP here is a getting started article:

https://artbees.net/themes/docs/jupiter-custom-actions/

You are also welcomed to get a quote from our Artbees Care service:

https://artbees.net/themes/artbees-care/

Thank you.

Exactly what I needed. Thanks!

You’re welcome.

Any recommendations, within the theme, on how to have clickable text show a popup image? Basically the image gallery feature but with text link instead of thumbnail. I want to have a book title and then clicking on title pops up image of cover. I reviewed other plugins but the design isn’t clean.

The only shortcode we have with that functionality is Image and Image Gallery shortcodes.

For this functionality please kindly add it as a feature request in our community forum:

http://forums.artbees.net/

Thank you.

sorry where can i change layout comments in my posts?

We have only 1 layout for comments, there are no alternatives for that. But if it is a css related thing our support staff can help you customizing it.

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees

Artbees Support Desk

hi,

i changed the header cause it didnt fit my needs, 3 hours further and adding some viewports im satisfied. But when i add a sticky logo in the backend & i scroll down, the main logo is invisible but still in the same position, so the sticky logo is visible but forced down beneath the regular logo.

What css rule should i look at to make the regular logo dissappear on scroll?

This is something that our support staff should check in details for your case.

Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 5-15 hours.

Thank you.

Artbees

Artbees Support Desk

Hi, great theme, it´s really amazing!! Just one question, how can I position the header cart next to user login in the toolbar, instead of on the menu? I´ve disabled the menu option, but I´m not able to find the code to put it on header.php.

Thanks.

This falls into customization category and outside of our free support policy. If you know your ways around PHP we suggest that you read this article to get started:

https://artbees.net/themes/docs/jupiter-custom-actions/

You are also welcomed to ask for a quote from our Artbees Care service:

http://forums.artbees.net/

For follow up questions please open up a ticket in our support system.

Thank you.

Artbees

Artbees Support Desk

Improvement: add a “hide images” checkbox for the widgets “JP – Popular Posts” and “JP – Recent Portfolios” to improve performance when used on Footer Widget Area.

Currently, those widgets are useful for sidebars. However, if they are included on the footer, every page on the site will have to show the thumbnails. For example, the WordPress widget for “Recent Posts” shows only a list with links.

Please kindly ask about this as a feature request in our community forum:

http://forums.artbees.net/

Thank you.

Improvement: option to put “Leave a Comment” box above the comments.

When a post has hundreds of comments, less and less people scrolls down to the bottom in order to leave a reply. By putting it first, it will make it easier for visitors. Also, Disqus uses this layout :).

Good point please kindly ask about this as a feature request in our community forum:

http://forums.artbees.net/

Thank you,

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