90 comments found.
Hey guys,
Amazing theme! Just sent an urgent support request to your email from lafabrik@mail.com
Cheers//
Hi, our support will check and help you, support@oceanthemes.net , thanks
Email just sent, cheers//
Hi,
Please send your issues and link website to email support for check and help : support@oceanthemes.net
Happy new year 2016 to you.
Thank you
Hello, how can I edid the volume of the videos on video html5 pages (there is no sound, and i need to up the volume)
Hi, Please send your issues and link website to email support for check and help : support@oceanthemes.net , thanks
Hello, Great theme! I have two problems. First contact form it doeas not working ang second the twitter field is not working too! Can you help me please?
Hi,
Please make sure with your setup contact form 7.
You can read more : http://contactform7.com/docs/
Any issue or questions, please send to email support : support@oceanthemes.net
Good luck
I dont think that the set up has the problem. The contact form is exactly the contact form that you provide with the theme. Also you didn’ t answer about the twitter feed.
Please send your issues and link website + WP admin account to email support for check and help : support@oceanthemes.net , Thank you
I’ve sent 3 emails to support@oceanthemes.net and haven’t received a response. 1) I need help with adding social icons in the main navigation but I don’t see the where I can put the code in the header.php file. 2) I need help with adding fonts to this theme. I want to know if I can load the font in the header. 3) Glitches within the site. Please reply to my emails please.
Hi, please send your issue and link website to email support for check and help : support@oceanthemes.net
Thank you
hello sir How can I update visual composer license
ff6d5160-3ef9-4edd-948f-e2c21d94ae50
Hi,
We need check visual composer latest version on our theme before send update plugin for all customers
Contact with us via email for send file update : support@oceanthemes.net
Thank you
hi i wonder I use a portfolio of Hera theme and when i make page using visual composer but OT portfoilo element can’t distinguish between portfoilo categories can i setting category of portfoilo
I tried to put youtube and vimeo videos but it doesnt show up in the website
Hi,
Sorry, Please only add video youtube id, see our demo content for help.
Thanks
i also tried to put the id but it wont appear on my page.CAN you assist me with this?
Please send your issue to email support and we’ll support for you at monday next week: support@oceanthemes.net
Hi there i’m buyer 904b92c9-f8a3-4210-901d-4629ecf9772d of Hera.
How to update WPBakery Visual Composer to 4.9 version?
Thx Andrea
Hi,
Please send your issues and link website to email support for check and help : support@oceanthemes.net
Thank you
When I try to replace the header image, I get this message “There has been an error cropping your image.”
I have tried changing the size of the uploaded image but I can’t get it to work. I am not overly computer literate, so I am hoping there is an easy fix to this? I do not know how to code, but I can be walked through the solution.
Hi There,
bought your Template “Hera” Puchase Code 1bb96152-ffe1-4a8b-be84-eb0cc2ed7c7d – 10 Dec 2015
When upload .xml file, Cannot set max_execution_time above master value of 30 due to my hoster… could you pls send me database and all files i need to get the template like on your demo ?
Thanks Viktor
Hi! Nice theme! I want to ask a question… I need to create more than one portfolio, how can I do this? Thanks!
Hello there, I recently purchased the theme, however I have no idea how to edit the service slider, as when I update the service section on the dashboard it just the page but not the slider. I cant find the answer on the documentation. Also which section to edit the contact page . Thanks
I like to see the theme but when I enter to the Live Preview your site have an error,
Forget it
Hello. how to change other fonts used in the template, or possibly you need to do to properly displayed the letters do not appear in the English language. Thank you
Hi
I try to upload my portfolio but i can’t, because the portfolio section show me some codes. It is likely to be a code of Visual Composer but I need an option to update this section.
For example text=”SHANGHAY CHAIR” tag=”h4” align=”center”]/vc_columnvc_single_image image=”168” img_size=”full”vc_column width=”1/2”/vc_columnheading text=”REVISIONS.” tag=”h6” align=”left”/vc_columnheading text=”DESIGN.” tag=”h6” align=”left”/vc_columnheading text=”DEVELOPMENT.” tag=”h6” align=”left”/vc_columnvc_row[vc_column_text]
Hi,
Please setup visual composer for your portfolio, you’ll need use visual composer to create layout portfolio.
Please see and do follow : http://www.awesomescreenshot.com/image/804427/8d9770166e89e0fefcbc5deeb2c8e1b3
Good luck
I have a small problem with the headings appearing in the wrong colour. for example a white heading on a white background. Can you advise?
Hi,
Please send your issue and link website + wp admin account to email support : support@oceanthemes.net
Thank you
I Purchased Hera, great theme.
My purchase code is: c455daf3-1a7b-454a-b46c-cfdea41ebce5
I’m not able to register in your support forums.
My Question: How can I make working the Tweet Slider Module? Where can I find my Twitter ID?
I used some tools but the Twitter returned number doesn’t work.
Can you help me please?
Hi 3uves,
Please send your issue to email support for check and help : support@oceanthemes.net
Thank you
Hi,
Please read more our document guide before import demo content, in document guide include video guide about oneclick import demo content.
Good luck
hello sir How can I remove the header image and page name drom each page also I have to change the multipage home menu , the color of Dead Orange to custom color
thank you
thanks for the support :}
Hi
Last question before i buy this great theme… I can add parallax with video background?
Hello,
I can add parallax with video background?
- You need custom code for that, it’s simple.
Thank you