8336 comments found.
Before the recent update, when I used the video post type, the video resized on the blog archive page. Now it doesn’t work. Can you advise? You can see it here. http://buildmykingdom.com
Hi there,
It seems to be a bug in the new version, until we fix it can you please e-mail us your WP login credentials?
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
hi,
i got this error after updating: Fatal error: Call to undefined function hamburger_menu_icon_or_label() in /home/inbalpin/public_html/archive/wp-content/themes/kalium/tpls/header-main.php on line 123
Hi inbalpinto
If you are using child theme and replaced inc/laborator_functions.php
Then you need to replace the new kalium/inc/laborator_functions.php to kalium-child theme and the problem will be fixed.
Arlind
thanks arlind,
done. but now we are getting this: Warning: Invalid argument supplied for foreach() in /home/inbalpin/public_html/archive/wp-content/themes/kalium/tpls/portfolio-listing-title.php on line 61
Replied your other comment!
P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread 
Kind Regards,
Art
Hello good day.
Thank you for updating the website with new features that ask customers in the past.
I have a problem, let me filter out the categories of the portfolio, because they are saved in the filter.
Thanks greetings.
Borja Mauritius Reus
Hi Borja Mauritius Reus,
What do you mean by filtering them out? Can you be more specific if possible with a screenshot.
P.S. Thank you for your kind words, we are trying to get the theme better and better every time, thanks to you – our users
Kind Regards,
Art
Hello good day,
The problem is, when I make a publishing portfolio, I can not make a filtering category in the publication. When it says “click here and start typing” when I write I want to filter out category, the category is not saved and disappears .. I am attaching a photo.
Thanks greetings.
I’m glad! Customers myself and am very happy with you!
regards
Hi there,
You need to type in the Taxonomy field instead of the categories.
Kind Regards,
Art
Hello, I do not recognize me that but the categories that I write, and when I put away rton box disappears everything I’ve written. Regards,
Hi there,
Didn’t it work in the Taxonomy or what? I couldn’t understand your question.
Kind Regards,
Art
if accurate, even to write the kind of category, nothing happens. It is as if not saved write and what I write. Box disappears when changing what I wrote in the previous one.
Theoretically, I have to write that I want the category the portfolio appear, but when I write, I write everything that disappears when I give to save or change caundo box. It is as if escribiersa bad categories and not bind. But they are well written.
Regards
Hi there,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi there,
We deleted your comment, because here is not allowed to send sensitive informations, because someone could harm your website.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
Kind Regards,
—Ylli
Hello good afternoon,
Sorry but I do not speak English very well
What I try to do is increase the size of the web page, so that when you open the page in larger screens, occupy more page width.
For example on the official Apple website when you increase the window size either google or safari, the window adapts to the size coming to occupy more.
I hope I esplicado well
thanks, regards
Hi Borjamauricioreus,
We have made our website with Bootstrap, and bootstrap has it’s container.
We will do some elements of our theme Full Width such as Menu-s and Portfolio Grid on the next updates
Kind Regards,
—Ylli
I can put a full video in the home?
Hi mleite1,
Yes, you can do it from the Revolution Slider plugin
Kind Regards,
—Ylli
Your theme comes with this plugin? Or will I have to buy?
Hi mleite1,
Revolution Slider and Layer Slider are bundled with the theme, and you will get them for free
Kind Regards,
—Ylli
Hello, I have an architectural office. Much like your theme. How do I insert my team? I have 4 branches around the world. Each branch has its specific team.
Hi there, can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
Art
Ok. Tks
Hi there.
I recently purchased the Kalium theme (it is awesome by the way). When trying to update, I noticed that some of my customisations were lost. Any way I can correct this without having to do everything over again?
Thanks.
No worries – I figured it out.
Hi petrovivier,
Glad to hear that
Kind Regards,
—Ylli
Hi There,
I have a question. I have installed your theme on a fresh wordpress installation. I am getting an error message for one of the plugins that you have provided – please see my screenshot:
http://take.ms/3jBRuCan you tell me, how to solve this problem?
Thanks
Hi tomasznowicki,
That message is auto generated by the plugin creator, just ignore that message
Layer Slider don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
Kind Regards,
—Ylli
Thank you very much !! Did I already told you how awesome this theme is ?!!! :}
Doing this now!
Hi tomasznowicki,
Thank you very much for it, we liked the review a lot Did I already told you to enjoy Kalium 
Kind Regards,
—Ylli
Ylli,
One question – which CDN do you use at the moment for the demo site? I think my version is little bit slow – so think that a CDN should improve it.
Thanks
We have used MaxCDN
You can use WP Super Cache, maybe it will speed up your site speed a little bit.
Cheers!
—Ylli
Thanks!
Glad to hear that
Kind Regards,
—Ylli
Hi – getting there with the theme. Could you please explain how I insert and activate the footer with the following default info:
WHO WE ARE. We are a multi functional agency, we love good things and great design. Say hello to us hello@kalium.com
Thanks,
A.
Just go to your WP Dashboard > Appearance > Widgets > Footer Widgets, and there you can add or edit those words.
Kind Regards,
—Ylli
Second question: I can’t seem to get the maintenance or coming soon options working. I set them in the laborator tab, but the main page keeps showing.
Hi Superspark,
You must be logged out from your WP Admin and you will see the Coming Soon or Maintenance mode.
Kind Regards,
—Ylli
Yup!
how can I get my home page looking like the one you used for the main demo? thanks.
Hi there,
You can get the homepage to look like our demo site by installing the demo contents, to install a demo pack go to Laborator > Demo Content Install and select the demo you want to install.
Kind Regards,
Art
Hey guys, great theme so far. Honestly the most user-friendly I’ve come across for how robust it is. Cheers.
I’m sure I’ll have many questions as I install and move forward, my first is:
Is there an easy list of the Google fonts available to see? Not a drop down of the names, but an actual example of the fonts themselves?
Thanks!
Hi Superspark,
Firstly, we want to thank you for your kind words, clients like you keep us motivated, to continue to bring you nice things on Kalium on each update
You can see the fonts on the Google Fonts site, and when you find the font that you like you can find it’s name from the dropdown menu and apply that font on our theme
Kind Regards,
—Ylli
Just curious, I am unfamiliar with themeforest. Can I get the files for this theme, develop on it for a couple weeks and if it looks good and my client approves then pay you for it? I wasn’t sure what the policy here is since I usually try a bunch of free themes then pick one that works out the best. But if I pay for all these nice Wordpress themes here, then not sure I can ‘return’ the code and get refunded if I dont use any of the themes.
Thanks for any info, Arian
Hi Arian,
You need to buy our theme on order to use it, we don’t give it as a trial version.
Kind Regards,
—Ylli
Hi, Is it possible to insert the navigation menu in other position? For example using the visual composer. Not only a menu, that can be made with the WP Menu option, but the complete standard menu type. Thanks
Hi there,
Unfortunately that’s not possible, you can only set up the menu in the Theme Settings.
Kind Regards,
Art
Hi,
If I give my products a specific Menu order under Product Data > Advanced > Menu Order
then the products page starts showing some products twice – and deleting others which should appear in its place (!)
The rest of the “order” works only partially..
Please help – I have another 3 days left before my launch, so this is quite urgent…
Many thanks!
PS: Right after posting this I am emailing you login address, user + password for an administrator account..
Just found out the following:
Having removed all custom order in all products and Setting the Woocommerce “Default Product Sorting” to 1 “Default sorting (custom ordering + name)” => all products appear fine! 2 “Sort by most recent” => 2 Products appear double 3 “Popularity” => 3 Products appear double 4 “By Price Asc” => 4 Products appear double 5 “By Price Desc” => only 1 product appears double here – and 1 is missing 6 “Average Rating” => 2 Products appear double
Hope that helps the troubleshooting..
Hi,
I was hoping to hear from you for 3 days now.. To my surprise you have replied to all questions but mine?
Anyways, I’ve removed the coming soon, so you can see the problem without needing to log in:
It’s product no 6, which repeats at no 12 again.. http://goo.gl/5o8HyDHi tsomekk
Sorry for the delay of answer. I wasn’t able to reply to your ticket, we have had many other tickets on inbox and here in forum.
This issue seems to be related to WooCommerce, did that happens after you switch the theme (temporarily for testing purpose)?
I’ve checked your page and here is what I saw: http://drops.laborator.co/1hEXfI will be here helping you to get rid of this issue but need to make sure to fix it.
Once again my apologies for the delay of answer.
Arlind
Hello Laborators,
I just updated to WP 4.4 and then Kalium 1.8.2. So far so good, and really like the new features!
Except…one problem, I lost any parallax effects. I’m using the Visual Composer to edit Row Settings, and it doesn’t work. Any suggestions?
Thank you! JC
...I just found another problem. I can’t seem to add a “Self-Hosted Video” into a portfolio page. No doubt I’m doing something wrong, can you instruct?
Hi jcloewe
Just tested the parallax feature (Visual Composer implemented parallax) and was working fine, see this video:
http://drops.laborator.co/18gqrI think it is working fine, can you tell me how do you configure the parallax in your site?
As for videos (self-hosted) here is the demo url of one portfolio item (check end of page) and see its working:
http://demo.kaliumtheme.com/agency/portfolio/focus-eyewear/I am not sure why it doesn’t work in your site, make sure your cache is cleared!
Arlind
Thank you Arlind,
For parallax, I was using the Visual Composer Parallax drop-down in Row Settings.
http://d.pr/i/10vOMThis does nothing. What’s really frustrating, which I just found, is when using this dropdown, the Laborator Parallax options are hidden.
http://d.pr/i/BHPRPlus the Laborator options are “below the fold” so if you select from the Visual Composer Parallax drop down the Laborator options are hidden before you have a chance to see them, after scrolling down. So this is what I was looking for
http://d.pr/i/1jUEUbut couldn’t find because I kept using the Visual Composer option. This is a UX problem, it would be great if the Laborator check box
http://d.pr/i/11fSCwere placed above the Visual Composer drop-down; just a suggestion if that’s possible.
As far as self-hosted videos, I’m using this option in the Zig Zag type portfolio
http://d.pr/i/16eeqand then select a .mov file I’ve uploaded to my Media
http://d.pr/i/1ir2rIt does not appear when I view the page. In fact, the entire row does not appear.
Thanks again for your help! JC
Hi JC
Visual Composer Parallax and Laborator Parallax are two different things, and cannot be mixed together. You must use only once per single row. I can give you instructions to always show Laborator Parallax feature, open
kalium/inc/lib/vc/custom-rows.php
Then delete lines of code from 23-26 as shown here:
http://drops.laborator.co/1768CThe problem with Self-Hosted Videos is that .mov is not supported by VideoJS html5 player, you must convert it to mp4, webm or ogv file type in order to work.
Arlind
Hello Arlind,
Thank you, I did get the parallax feature figured out and it works fine (at least, the Laborator Parallax does, the Visual Composer parallax does nothing).
I will try again with the self-hosted video, I thought .mov was supported, my mistake.
Thanks! JC
Hi JC,
Glad to hear that it’s fixed now
Kind Regards,
Art
Hi Laborator-team: Since I updated the theme it is no longer possible to reach a single-project view. Means I have the portfolio overview on the homepage http://wordpress.p283307.webspaceconfig.de/ and if I click on one project, the click hand appears, but nothing happens. I cannot find anything that I could have accidentely activated or deactivated. Could you help me? best, Katrin
Hi Katrin,
Can you please send us your FTP and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hello all!
Thanks for the great update and your good work in common!
One thing I want to change in the new lightbox gallery: I’ve activated “kalium light” as lightbox skin. Is there a snippet to change background opacity? I want to have it almost completely white.
Have a nice weekend, Andi
Hi Andi,
Can you please add the code below to Custom CSS
.lg-outer.lg-skin-kalium-default.lg-skin-kalium-light {
background-color: rgba(255,255,255,1);
}
Kind Regards,
—Ylli
Thanks Ylli, this works fine.
I have a following question: I’ve disabled autoplay for lightbox gallery, nevertheless the play/pause button appears in the gallery. Bug?
Cheers, Andi
Hi Andi,
This is not a bug.
You have disabled only the autoplay, so when someone sees your project it will now autoplay, and this gives the option if the user press play the slider will turn ON the slideshow.
To remove the play-pause button just disable this option:
Kind Regards,
—Ylli
Ahhh, I see! Thanks for your quick reply!
Andi
Hi Andi,
Glad to hear that
Kind Regards,
—Ylli
Hi, I bought kalium to create a web project. You ‘can open photos fullscreen of Mansory media with functionality lightgallery the portfolio instead of prettyphoto?
Hi lorenzofusi1976,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution
Kind Regards,
—Ylli
hello! Is it possible to use the photography demo cause of the design of the main page but mix it with the freelancer theme for the portfolio item types? what do i need to install?
Hi acuerdo15,
We need to send you the projects of the Freelancer demo.
So download this file http://drops.laborator.co/StVl+ and then go to your WP Dashboard > Tools > Import > Wordpress and upload the file that you downloaded.
Kind Regards,
—Ylli
Hi, How is the centered menu done in the Photography Demo?
Hi HannuT,
That is done through Custom CSS, if you need help to achieve that on your site, just write us your site URL.
Kind Regards,
—Ylli
OK,
I was trying to look for custom css but could not find any
I would like to test it on: www.fokuso.fi
Lets see if it looks good on my site
Hi HannuT,
Upss sorry but i send the wrong test on your ticket earlier, you can show the horizontal fullscreen menu from the Theme Options, just follow this image instruction
P.S: I saw that you have created some other tickets, can you please try to add all your questions in one thread, because in this way is easy for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
—Ylli
Hi, Sorry for being too brief… I would like to have the centered menu only in portfolio as in the current menu (3rd option i.e. top menu) in the portfolio the items do not fit in one line and on two lines the do not look good.
Or is there any change to extend the menu line?
Hannu
ps. thanks for the tip about asking. Many forums insist having one issue in one posting as following discussion that is having many issues is more difficult. But if you prefer having all in one I an happy to do that
Hi HannuT,
You can’t leave only one row on the Top Menu, i thought that you are using the Fullscreen menu when i send you the screenshots.
If you see on the Theme Options, there are the settings for each Menu type, so if you change the settings of the first menu, and you ahve activated the 3rd menu, nothing will happen.
Each menu has it’s own settings, and only those options can be applied.
Kind Regards,
—Ylli
I think we are thinking two different things… Yes I have “top menu” for the site. Now I try to modify “Portfolio” menu. That is different from the other menus. In your Photography demo the Portfolio-page menu is centered. 1: can I do that in my page (using “top menu” for rest of the site)? 2: if not, can I extend the Portfolio menu line lenght? In Finnish words are quite long so I run out of space. The menu on two lines does not look good. So only about POrtfolio page and menu on that.
Hi HannuT,
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hi, I am trying to make a post with video (youtube) to look like your Vimeo demo post ie. video on top but showing the featured image on the blog list. I tried to set all settings as in the demo but still the featured image is on top and video is below it (in the single post). Post type is video. You can see it here: http://fokuso.fi/2016/lowepro-whistler-bp-450-aw.html
So how to do video post as in the demo? Or is the problem youtube? Does it only work with Vimeo videos?
Hi How to create “video post” like in your demo? i.e. video is on top of the post and no featured image is visible. I tried all settings but I have featured image on top and video (from youtube) below it. Does the video post type work only with Vimeo?
Hi HannuT,
Have you ticked this option or not please on that blog page?
Kind Regards,
—Ylli
Pls… yes, sure I have that selected. As I wrote I try to create “video post type” so yes that is on.
Hi HannuT,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Done
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