218 comments found.
I do not see anywhere how to create the header menu like the one you have on the Homepage Update 02 found here: http://aqua.jwsuperthemes.com/?page_id=5394
What settings do I need to have to make the logo in the middle of the menu, not above it?
Hi natek4523,
Thank you for contacting us. Please, add this class ro-logo-menu for menu logo and choose a widget: http://prntscr.com/9q14dw Please, submit a ticket to our support center. we will check and support for you.
Kind regards,
can the subpages have a header graphic or background color? right now i don’t see any images or background color in that area?
Hi, Please, submit your ticket to our support center: https://jwsthemes.ticksy.com .
it’s a pre-purchase question.. i don’t need to open a ticket
For pre-sales, please send an email to us. Our email: jwsthemes@gmail.com. Regards,
Hello, Love the theme. But am having trouble with the main menu. When I create my menu and add it to main menu, the styling seems to be way off. Also im having trouble getting the footer to show at all. Please help
Hi there,
Thank you for purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. We are waiting to support you.
Best regards!
Hi,
I downloaded the files, but the slider have the old samples. I use the Full Height and in your example have white text with line indicator (sorry about my english).
Thank you!
Hi there Victorcatalin,
Thank you for purchasing our theme. You may open a ticket to: https://jwsthemes.ticksy.com. Remember give us your related links, Login Admin and FTP information on your ticket.
About Visual Composer, please have a look at this: https://wpbakery.atlassian.net/wiki/display/VC/Visual+Composer+Pagebuilder+for+WordPress
Thanks so much!
The logo is not visible on the mobile size version of the template. How do I fix it?
Hi Pchilders,
Please, In Pages > edit homepage: please, add logo http://prntscr.com/9nf8r0 Please, submit a ticket to our support center if you still have trouble with it.
this does not exist in my version. Your information here and your documentation is VERY different than what is actually on the dashboard. Your documentation gives parameters for maximum logo height, width, etc. but in the dashboard does not have any of these parameters. Please send information that coincides with your template or fix your template.
Hi Patricia,
Our documentation is written base on what we had on the theme. You might have not imported full demo data therefore you see it different.
Thanks!
what do I do to import full demo data?
seems I have the same problem as victorcatalin. you have given us old material
Hi there,
Visual composer example on documentaton folder is old. So please enter this online link to get the usage: https://wpbakery.atlassian.net/wiki/display/VC/Visual+Composer+Pagebuilder+for+WordPress
Our theme version is updated regularly.
I’m happy to help, though I’m not available to do the coding work itself. Have you read over the documentation of AQUA theme? docs.jwsuperthemes.com/aqua/ It describes in detail how to install – setup demo data and it’s usage. If you still meet any troubles, please give us your FTP và admin login info. We will check and show you how to do.
Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 12 – 24 hours to receive an answer to your ticket.
Thanks so much!
When clicking theme options: wp-admin/admin.php?page=_options&tab=0
I get:
404 Page Not Found The page you requested was not found. I send : my id in your email: jwsthemes@gmail.com.
Hi MichaelToulch,
Thanks for purchasing our theme. For those issues, please, make contact with support’s host to:
1, Install and enable mod_rewrite.
2, Updrage PHP version to 5.4.x or above
If Theme Options still shows blanked page or 404 page. Please, send FTP to us. I will check issues.
Thanks!
I have already sent you my FTP credentials please consult your email: jwsthemes@gmail.com
Hi,
The 404 error related to host. You must make contact with support’s host to:
1, Install and enable mod_rewrite.
2, Updrage PHP version to 5.4.x or above
When 2 those things above are done, theme options function will be ok.
By the way I would recommend that you should open a private ticket: https://jwsthemes.ticksy.com to easy follow.
Thanks!
Hello, I submitted a ticket for a problem related to the submenu in your chart, to this day, you still have not resolved the problem, let me know what happens.
Hi Michael,
Your host has trouble with login.please, follow this ticket. you can contact support host about that problem. We are waiting. Regards,
Hi there, This is a pre-sales question for the Aqua theme (which is very beautiful by the way): 1) the Aqua theme demo for Wordpress shows a ‘progressing line’ every time an image in the slider is loading. This is quite frustrating to look at. Interestingly enough, this doesn’t occur in the Drupal demo. Is it possible to remove that ‘progressing line’ for the Wordpress theme? 2) Is it possible to reduce the space above the slider on the basic homepage? Many thanks for your help.
Hi there,
First of all, thank you for your contacting! With the first question, it is possible to remove that “progressing line” in the slider when it is loading. With the second one, it is possible to reduce the space above the silder on the basic hompage.
Thanks and Merry Christmas! 
Having the same issue – can you please provide the solution. Thanks
First of all, thank you for purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. We are waiting to support you.
Best regards,
Hello, I purchased your theme last week and I am trying to configure my website, I just created submenu on my tabs in the main menu, but it doesn’t work, can tell me solve this problem, I don’t want to use plugins to solve the problem. Best regard
First of all, thank you for purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. We are waiting to support you.
Best regards,
I’m currently have issues with accessing the “Theme Options” pages for my site. I keep getting a “404, page not found” error. I know that a user previously had this error which might’ve been caused by their htcaccess file (mod_rewrite), however the mod_rewrite rule is definitely set on my server. Do you know if it could be anything else?
Hi Medjumurac, Thank you for purchasing our theme. Please, upgrade your PHP verion to 5.4.x or above. Problem will resolve. Have a great day.
Hi,
I need to change the “Email” to “Phone Number” on the appointment booking form on this page, http://divanah.com/reservation/
How do I do this? I’m sure you told me before but I can’t find the comments
Thanks in advance
First of all, thank you for loving our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. We are waiting to support you.
Best regards,
Hello,
There is some issue with theme and with support ticket as well.
Theme :
1. Preview button is not working properly…page gets automatically updated when clicked.
2. Under main navigation the drop-down is not working please have look on the below link.
http://www.wcsdedesign.com/brightbeauty3. Logo and main navigation bg is not working properly.
Ticket :
1. Not able to submit the ticket
2. Not able to add attachments
3. Is there auto registration ? – while registering its saying you are already registered, don’t know if you have received any ticket.
4. Not able to reset password
Please have a look at theme and at ticket both.
Cheers.
Please, submit your ticket to our support center. let wait us check and back soon. I have just got your ticket 2 minutes ago.
PRESALE QUESTION: I really like the hull height version front page and would like to use this on a client site. However I have noticed in the demo that the top menu and footer change completely once you leave the homepage.
My question is: Is there allowance within the theme to retain the homepage menu style throughout the entire site?
Regards
full* height version
Hi Gih, Thank you for interesting our full height demo version. For menu, we will support for you. We offer free install service and keep menu on full height version. Regards,
Hi jwsthemes, that sounds great. I would be appreciative if you are able to set up as the demo before adjusting code, is that possible? Also, would the change be purely CSS or require further modification? And would the changes be done via child theme or some other way that will not overwrite with update?
I will get confirmation from client ASAP. Regards
Hi Gih, Currently, we only offer free install service and keep menu all pages. Support on our theme. This offer doesn’t includes custom another code for your requirement. Regards,
Hi Gih, Currently, we only offer free install service and keep menu all pages. Support on our theme. This offer doesn’t includes custom another code for your requirement. Regards,
Hi JWSTHEMES, Your demos currently have broken logo images and other problems that didn’t seem to be a problem a few days ago. I need to send my client to the demo ASAP, will these be fixed shortly? Regards
Hi Gih, Great thanks! We fixed wrong logo link. Regards,
Hi I am working on a site with someone that has purchased your theme from you and I am running into the weirdest issue with creating a variable product?
If I have 30 or less variations then it will show the drop down options and they can select the options just fine but when I have 31 or more variations then it takes away all of the options and says: “This product is currently out of stock and unavailable.” ???
I have even made a duplicate of a product that is working and then if I go above 30 variations then it does the same thing but if I delete some of the variations down to 30 or less then it works again?
Do you know what could be causing this or hopefully how to fix it?
Here is an example of one with under 30 variations: http://labelleimageinc.com/product/island-curl/ and here is one with 36 variations and showing that out of stock message: http://labelleimageinc.com/product/body-wave/ also just so you know there is absolutely nothing different between how these 2 products are set up besides the 2nd one has 8 more variations (a total of 36) than the 1st product… I even made the 2nd one out of a duplicate of the 1st product just to make sure that nothing would be different besides the amount of variations?
Thank you for any help you can give with this 
Hi there,
Thanks for your concerns. It seems that you have been customizing so many things on WooCommerce. We only support something related to the theme, not the third party plugin.
Best regards!
Hmmm that is strange because I have not made any changes at all to WooCommerce? All I did was update WooCommerce to the latest version? Do you have an example of any variable product on your demo? Because I am sure that you could see that the drop down boxes for the variables on this site don’t look correct as well?
Actually the reason I updated WooCommerce to the latest version was because I was having this problem and I thought that maybe it would have been fixed with updated WooCommerce but it didn’t unfortunately.
First of all, thank you for loving and purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. We are waiting to support you.
Best regards,
Hey, how to use the Aqua Social element in VC? Why is it not in the documentation?
Thanks
Hi there,
Thank you for purchasing our theme. If you have any troubles in using the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. We are waiting to support you.
Thanks and good day to you!
Presale question. Your demo has a “homepage update 2” where the logo is in the middle of the menu. Is this heading available on any other layouts? I would like this heading, but on the basic or full width home page layout. Also, is it possible to have the links on the basic layout of div class “ro-content” be the link rather than the little arrow on the bottom of the content box (class of ro-more) ? Thanks.
Hi there,
Thank you for your concerns about our theme. Once you buy the theme, you will immediately receive our support for your mentioned questions above.
Best regards!
Thank you for your reply. I am only asking because I do not want to invest in the theme if the above is not something that can be done. It is important to know. Thanks.
Hi friend,
I would like to say that the above can be done absolutely ^^
Thanks!
Hi. How can I change theme language.
Hi there,
First of all, thank you for loving and purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. We are waiting to support you.
Best regards,
When I make changes to the style.css file, they do not work. The file will not update. I ftped it up to the server, but it still shows the old version. I refreshed, did a ctrl f5 refresh and nothing changes. Please help
Hi there,
First of all, thank you for loving and purchasing our theme. Whenever you meet troubles with the theme, please submit a ticket on: https://jwsthemes.ticksy.com/ticket. It is easy to follow your questions and your information will be absolutely private. We are waiting to support you.
Best regards,
Thank you. This issue was fixed promptly.
Hello! always offer support through ticket?
yes, always offer support through ticket
I posted 4 message in the ticket. Some things I have resolved, others not. through the courtesy and helpfulness. you are fantastic.
Hi Sabryna, Thanks for your contacting and patience We’ll help you, because of so many questions so we couldn’t fix quickly for you. Please wait! Thanks!
quiet. I was afraid that the ticket was closed by mistake.
Never mind… We always follow your tickets. But I’m afraid that you post your comments in a wrong section. You bought Joomla theme, didn’t you? If that, could you please put your ticket and your comments in Joomla theme section. Thanks again!
