HI there,

I just checked your site and there seems to be some issues with the JavaScripts.

The quick shop is not a plugin that we support and it would be better if your firstly disable the 3-rd party plugins and re-check your shop page to see if it’s working.

Kind Regards,
Art

I found that when I disable food press plugin fix the issue. According to the developer this is a issue with the theme

Foodpress may be interfering with the script, but the script that your cart or add to cart items uses is a custom theme script, which is trying to load a “hide-show” function, and it cannot locate that. You may want to speak to your theme developer and see because the error doesn’t show any relation to Foodpress on that page, nor a Foodpress script, even though it may be active. See this screenshot: http://pasteboard.co/WcvK938.png

Is there something you can check?

Hi there,

We are sorry but we cannot help you on a bug caused by a 3rd party plugin which is not supported by us.

Kind Regards,
Art

Hi Spore,

We will update Aurum on the beginning of the next month, please don’t update to WooCommerce 2.5 until we release a new update of our theme.

Kind Regards,
—Ylli

Hi Jakob,

You can try and add these two sliders via Visual Composer but I don’t know if they will conflict with each other, we can manually hide one on mobile and display the other one in Desktop version with some custom css.

P.S. I saw you are using an old version of our theme (2.6) and the latest version for the moment is (2.7), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Kind Regards,
Art

Hi, Can you please tell me the custom css I should use for this? Thank you for your notice, I will update the theme! Regards, Jakob

Hi Jakob,

You should add the two sliders in your page first and then I will chek it live and give you the proper code to hide it on mobile and show the other one.

Kind Regards,
Art

Hi Jason

It is such a great pleasure to have you as a customer. You have always understood us in every situation and not get mad

Im glad to hear that you have solved the issue, and whatever issue you may have, feel free to write a thread in this forum, we will be happy to help you.

Best regards

Arlind

Hi there,

Have you enabled the Sidebar in Shop? Also have you put the widgets in the Widgets area in Appearance.

Kind Regards,
Art

Hi socialmediamalta,

As we have wrote on our item page:

We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchase it separately.

Here is the plugin page: UberMenu (MegaMenu) and for further info please use author link, UberMenu Documentation , is easy to understand.

If you use UberMenu don’t forget to disable skin,

(view large version)

and it will fit the Aurum-s style

Kind Regards,
—Ylli

Thanks for your reply Ylli. I am not asking for the style of the menu, what I am referring is the Menu’s pages like Home | About | Shop etc. I want to have the menu like this on my website how can I do that I have tried some different options at Appearance => Menus… Looking for you kind reply. Thanks

Hi socialmediamalta,

If you want to make this menu:

(view large version)

It is very easy, as it can be managed from the Appearance > Menus.

But if you want this kind of menu:

(view large version)

you will need Megamenu plugin.

Kind Regards,
—Ylli

Hi there,

Yes that is possible, and can be managed from WooCommerce options, also you can change Add to Cart with Buy Now with the help of Loco Translate plugin.

Kind Regards,
—Ylli

Hi there,

Can you please add the code below to Custom CSS

.shop-item-single .item-info.summary form.cart .button {
    background: red !important;
}

.shop-item-single .item-info.summary form.cart .button:hover {
    background-color: green !important;
    color: #fff !important;;
}

Kind Regards,
—Ylli

Thanks it worked!

One more thing.

How do you change the background image?

Thanks

Hi liorsfusion,

Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer

Kind Regards,
—Ylli

Hi there,

The front page of Jewelry is showing fine, I just tested it and it is working, maybe it was down because of the server or something.

Kind Regards,
Art

Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hi Art, i have sent you an email. But as you can appreciate i don’t like your P.S statement about not answering and 7 business days… this theme has already taken to much time for me fixing problems.. and i would like it resolved asap please. Thanks.

Hi there,

It usually takes up to 7 business days, sometimes it can be fixed immediately sometimes it takes more, we’re a small team so please be patient because we get over 80+ daily tickets and we must get back to each customer with a fix.

As soon as we finish with the comments here, we check the e-mails.

Kind Regards,
Art

Hey,

Ok, I think it comes from Visual Composer. How could I resolve this issue?

It’s only on Chrome iOS iphone, on my iPad no problem

Hi eti075,

I have checked your site and i don’t see any crashing problem on latest Chrome for iOS, we don’t have this issue on our theme either, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.

Kind Regards,
—Ylli

Hi there,

Can you please send us your WP and FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Thank you. I’ve just sent my request.

Hi there,

We will get back to you as soon as we can.

Kind Regards,
Art

Hi smarta-brett

If you export settings there may happen for them to change something and not entirely look the same.

However I can clone the site for you and make it look the same. I need both FTP and phpMyAdmin access for two sites (site to copy, and destination site)

Best regards

Arlind

i am working back from the demo content & think i can re-produce what i want – thanks for the offer though!

Hi smarta-brett,

Glad to hear that the problem is solved now

Kind Regards,
—Ylli

Hi nerdicstudios,

Theme has nothing to do with the hacking of your site, you must keep WordPress updated every time and don’t tell the credentials anyone.

Also please check if any plugin is doing that to you, because even if we want to make a site that is harmful for users we can’t do that, because we don’t have access on those things.

Also the Envato market is very professional and strict in this area, and we can’t produce weak themes and publish on this market.

This is a silly excuse, but if you want a refund please contact Envato, because we can’t do anything about it.

Kind Regards,
—Ylli

Email sent. Awaiting your reply.

After providing login credentials, although trying to help, all plugins were deactivated, including my Cloudflare plugin, which brought my site completely down. I mentioned in my email NOT to do this, I wish you would have been more careful. After several hours of working on this-and my host-the site is back online.

Hi bestwebsite,

We will reply to your email soon.

Kind Regards,
Art

Hi there,

Unfortunately not, these are icon fonts and you cannot use other icons instead of them.

Kind Regards,
Art

Thanks for your response. What about if I created my own icon font set with http://fontastic.me/ would it be possible then?

Hi there,

It is possible if you only know how to modify the theme files which is not recommended by us.

Kind Regards,
Art

Hi andre_placido,

Can you please add the code below to Custom CSS

.shop .quantity.buttons_added input, .woocommerce .quantity.buttons_added input {
    color: #fff !important;
}

.shop-item-single .item-info.summary form.cart .button {
    background: #5e5e5e  !important;
    color: #fff !important;
}

P.S: You are using an old version of our theme (2.6) and the latest version for the moment is (2.7), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
—Ylli

Hi

I’ve tried this and worked fine to me. See what I did:

1. Make sure you translate the current language of the site, because only in that case the changes will take effect – http://drops.laborator.co/1bQhE

2. Change in admin panel – http://drops.laborator.co/1eYka

3. Result – http://drops.laborator.co/1fHOY

Arlind

Hi there,

When you login in the admin area, go back to your homepage and at the top of that page you have Edit Page, a new window should appear with the elements that appear in the homepage, there you can remove the trending box.

Kind Regards,
Art