8687 comments found.
Hi, for some reason our logo is not showing up in IE you can view the site here. Its an SVG which IE should support, but something is causing it to not display. It appears to be there, but seems to be sized to 1px so its impossible to see.
Hi voltagenewmediainc,
have you declared the dimensions of the logo inside the media library? Anyway for any ploblems please post on our support forum http://www.undsgn.com/support.
Thanks
In the theme options yes, not media library.
For SVG logo you need to declare the width and the height in the media library also. You are not gonna have to do it in the next release.
Can you show me where I declare that height? I do not see any option on the SVG media element within the media library.
Could you please move this to the support forum?
We are trying to keep this space for pre-sales questions and the forum it’s also better monitored.
Thanks
Done… Thanks.
Perfect 
Pre-purchase question: In the blog metro overview, I’d like to style the individual isotope items differently depending on their category/tags or something else. Is there a way to CSS target individual isotope items differently based on something like tags or categories? I don’t see any info like that being output in the HTML.
Hi schercka and sorry for delay! Yes for sure every thumb has stamped also some classes to target specific category applied and you can insert custom CSS both in the Theme Options custom CSS panel, both in the single page custom CSS! Let us know if you need more infos! 
Pre purchase. question, I looked around and didn’t seem see if anyone had mentioned it. I did a w3.org Nu Checker and the comments in the code seem to be causing a lot of red flag. Can you address these? https://validator.w3.org/nu/?doc=http%3A%2F%2Fwww.undsgn.com%2Funcode%2Fhome%2Fshop-creative%2F%3Fstyle%3Doverlay-variation
Hi mukeshwani! Thank you for interest and for notice! Please check now! Just a remarketing Google tag from AdWord
Hi … love the theme … very nice work
Just a quick question on the menu … testing the demo on mobile, when I opened the sub-menu I was not able to toggle it closed … should you be able to toggle them open and closed?
Many thanks in advance
Hi Projectmunton and thank you for appreciate Uncode!
Yes for sure this works just fine, what device and browser are you? Can you please double check?
Hi … thanks for the quick reply
I tested on an iPhone 4s and 5 … both safari & chrome and on the retest have the same result. I also tried just now on a Samsung Galaxy Core Prime native browser and on my Macbook Air (Chrome, Safari, FF) ... scaling the screen to hit nav change point.
They are all on the latest OS and browser versions for the respective device … all behaving in the same way.
I am not seeing any errors in web inspect etc … Is there anything specific you would like me to check?
Hi projectmunton, my fault! I understood you refer to the menu not submenu, sorry. No actually there is not an option to close an opened submenu, if you open it on mobile you probably need to navigate some pages, or open another submenu to close this one or close your main menu if you dont need to navigate away. Thank you for suggestion anyway!
No worries
I think it would be a good addition in the future, if you are primarily a mobile user, you may not be familiar with the nav structure and want to alternate between sections etc
Thanks again
Hi projectmunton, sorry for delay and thank you for suggestion!
How do i install the WP Bakery visual composer plugin
Hi Nazarier, you can follow the documentation at install required plugins: http://www.undsgn.com/uncode/documentation/first-steps#installation
If you need more dedicated help support is offered in our support forum, please drop a few lines and we care to support the solution soon!
Please add split single product view like here: http://northskull.com/bracelets/leather-bracelets/insignia-double-wrap-bracelet-in-black-and-gold.html
Hi Aperik, thank you for interest and for sharing your suggestion!
What exactly the split view you refer too? Do you refer to the secondary dark row with the product in highlight? Something like this? Let us know!
Not exactly. Picture of the product need to be at the middle and then you scroll it will scroll down but the product description from the left will stay on the same place, and same about price and ADD TO CART button on the right from the photo. Check the site i mention before, to make sure what iam talking about
Like sidebar here, but for single product page – http://www.undsgn.com/uncode/portfolio/sidebar-custom-one/ ;
You need to just place side description to the left and make it hold the place, product photo in the middle and from the right price and “ADD TO CART” button (make it hold in the place like side bar here http://www.undsgn.com/uncode/product/blue-white-printed-t-shirt/ )
If you make that option real – that will be super stylish and user friendly singl product page.
Ill buy your theme immediately
Hi Aperik, ah ok! Not an options sorry, thank you for suggestion!
Hi I have uploaded high resoluion background image in the header of one of my pages and i notice the image appears blurred and low quality compared to the original. Is there some setting to manage this?
I have previewed the image from the media library url and it is crisp but when i insert it into the header it is lower quality and fuzzy.
Can you please advise?
Thanks
Hi Mikeoc! Support is offered in our support forum, please drop a few lines and we care to support the solution! http://www.undsgn.com/support
ps: include a link to your preview, actually we dont have other reports about this issue so we can debug soon for you.
I have to say I love this theme as the options are almost limitless. What I think does let it down and effect your sales are the demos. You really do need to add more and show what this theme is really capable of. I am sure you have some in the pipeline but when are we going to see them?
Hi Nostrodamus and thank you for this!
We have just ready other 4-5 concepts, we are working on the new documentation that will be truly complete, some fixes and some new amazing features, we expect to publish the whole stuff in the next couple of weeks. Have you suggestions about some new demos to highlight the features that could be killer? Let us know!
We are very interested to know your opinion. Thank you!
I spent about a month looking around the various themes before deciding to buy yours and then it was not because of the demos but a professional designer telling me just how adaptable and amazing this theme was.
He was right, but you only get to see some of what the theme can do after you have purchased it. It is different from most themes and a lot of thought has gone into the coding but less the demos. A lot of them are very similar so you need something different, especially on the landing pages.
Trends this year seem to be staying with flat and minimalistic. My biggest gripe of any theme is that most websites have a blog but they are all the same, masonry boxes and boring. Finding something a little different for a blog page was almost impossible.Doing something different with the blog would help you stand out. The demos also need to be a little longer in some places and although grids and boxes may be in there needs to be a little more content to the demos. You have excellent typography and ways of using them on the theme and that should be shown off.
I am not a designer, just a user.. I know that you have some amazing innovations and a strong backbone to build upon this theme and get it outselling the competition. I am also sure there are plenty on here who would give you ideas for demos.
I you could e-mail me or give me an e-mail I can refer you to some further suggestions that may help.
Hi Nostrodamus, thank you for inputs and clarification. In the next weeks you should see a few new demos. I think we are about 65-70% about what we can do but before attract more possibile sales we need a best documentation, we have also attracted a lot of users that are at their first experience on WordPress and we prefer have solid basis before move forward, I know you understand what I refer too. You can send your suggestion to info[a]undsgn.com, we are sincerely interested ands also know what the best Uncode theme offer for you!
Thanks.. message sent.Look forward to the updates.
How do i reduce the number of footer sections? I have 6 after installing demo content.
Nevermind!!!
Hi, does any psd file with this theme? I would like to show and confirm for my clients what the pages looks like, it’s also very convenient and save time for me to create website.
Hi, Im working with the theme right now but I have a problem. On the computer everything is perfect but on the IPAD or the IPHONE I can’t se any images at all I only see the texts. How come? What can I do to fix this? Thanks.(I tried to contact you on the support page but it didnt worked.)
Hi,
how come the support site didn’t work for you? Could you please try again?
It says “You don’t have permission to do that” I can read other messages but I can’t find someone with the same problem.
You probably never confirmed your subscription sent you via email. I’ve done it for you now and it should work.
Great, Thanks for helping!
Hi there. I really like the look and feel of this theme. I have one quick question tough. Is it possible to have page layout with fluid content + fixed width sidebar? The site I’m developing needs a fixed 300px width sidebar for ad banners. You will have a new customer if this can be done with Uncode theme.
Hi porilainenmunalla,
yes, what’s you are asking it’s possible even if not out of the box. But since our grid structure is based on tables, it’s gonna be very easy to achieve it with really few lines of CSS.
Fantastic. I’m assuming it will still be responsive in a way that when screen size narrows (mobiles), the sidebar drops below the content?
The behaviour for smaller screen sizes it’s gonna still like this http://www.undsgn.com/uncode/portfolio/sidebar-custom-one/, so yes.
Not exactly sure what that slider demo has got to do with anything I asked 
Sorry I’ve pasted the wrong URL, check it again.
That’s perfect, thank you.
Hello, I really like your theme and it’s adoption of grids, equal height columns, etc. Also really like some of the simple design and elements in undsgn, such as the minimal post carousels. However, I need to be able to hide and reveal elements on several sites by ways of asking a question, and on hover, it would reveal the answer – such as a flipbox or animated content that reveals as a slide up or something.
Just curious if any user has managed to successfully integrate a 3rd party plugin such as Massive or Ultimate Add-ons with undsgn. Or, with all of your “enhanced” modifications to VC – which look very cool when skimming through your support documents – will it cause problems or override any additional row or column options those plugins often add to increase the functionality of some of the elements.
Thanks! Super cool, minimalist theme! No wonder you have picked up so many sales in such a short time!
Hi cbmatthews,
thanks for the appreciation
We know that many customers have user Uncode and 3rd party plugins without reported problems. If you want you can contact us privately about it and you could try them yourself.
I really want to purchase this theme but seems from the comments there is an issue with demo download. Have you fixed whatever the issue is to make it easy to download? I dont want to buy then have to open a ticket to get help to fix.
Hi js7492 and thank you for interest! It seems a very old issue some few users have faced cause they are not compliant with the server requirements, anyway actually all the customers have installed demo contents.
theme looks amazing! just a few questions before I buy: 1) can you have a single blog post without any featured image and sidebar right up to the top next to the title of the blog post? 2) can you turn off the scrolling header and keep it fixed? thanks in advance!
Hi NathanSchacherer and thank you for appreciate Uncode! 1. I dont have totally understand your layout idea (I think it’s possibile to get pretty close but before assure 100% I need to check a raw sketch). 2. Yes for sure, you see it in this demo: http://www.undsgn.com/uncode/home/classic-business/?style=right-limited-noborder Let us know if you need more infos!
fantastic theme, design and support
Hi hoffice and thank you for support Uncode! If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page if you like it and our support, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads
Why is that? (I prefer the full width spacing)
Hi craigheyworth! This is just about showing different options you have inside the Post module. Do you need help with this setting? Just open a support ticket and we are going to help you soon! Thank you!
http://www.undsgn.com/support
Hola! One easy Question. What pixels dimensions should I use for a full width x high pictures? I have to work on a photographer project and he is asking me for full width images… something like this. Thx: http://www.undsgn.com/uncode/portfolio/centered-stack-full-width/
Hi virplay! This depends most on your clients audience, my suggestion is to use 2880px width images if he’s a photographer. In our support forum I can suggest a few tricks to save super performant hi-quality images!
thx. And where I can find the tricks to save performant hi images in the support? Or I need to open a new ticket?
Just open a new ticket I can explain you our personal method!
I will open it asap. I have more questions
Hi guys i can’t font change.
google fonts doesn’t work ?
Hi Gannas,
this seems an issue related to your PHP version and we have the fix for you. Support is offered in our support forum, please drop a few lines and we care to support the solution soon!
Hallo, Can I have update theme please.
http://s21.postimg.org/r10pggn6v/Out_Of_Date.pngHi Idvanguard,
support is offered in our support forum, please drop a few lines and we care to support the solution soon!
