552 comments found.
I have purchased this theme but i am getting following error. I am using PHP6
PHP Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in path/wp-content/themes/moose/framework/lib/eltd.layout.inc on line 2746
Hello,
This error refers to low php version. It can not appear if you’re using higher php like you mentioned.
You need to use PHP version 5.3 or higher on your server ( where this operator is supported ), if needed, more info you can find here: http://php.net/manual/en/language.oop5.paamayim-nekudotayim.php
Can you please submit a private ticket to https://elated.ticksy.com , with a link to your site, WP admin and FTP credentials, so that our support can check this and help you.
Elated
Hy, how can I completely put the header in the following link away: http://www.schnedlundpartner.com/agentur/ ?
I mean the header with the wall and the bricks (Agentur).
Thank you in advance!
BR Harry
Hello Harry,
That is a title area. In your WP admin, go to Pages -> this Agentur page, scroll down to Elated Title panel, and set the option Show Title Area to NO http://screencast.com/t/825GYf1iN
Elated
Hello, I just purchased your theme and Im trying to install the demo but it seems to never get passed 30%. I don’t know why this is.
Hello,
Most likely low server resources are causing this. Please submit a private ticket to https://elated.ticksy.com.
make sure to include a link to your site, and WP login credentials, so our support can try to help with demo site import.
Elated
I do have a question pertaining info-card-slider: There are not enough options available for the info-card-slider to change the background color or to take away the button. Could you please help me out with that issue? I literally just can change the front text, back text and the link from the button.
/moose7/info-card-slider
Thank you very much!
BR Harry
Hello Harry,
In your WP admin, go to Pages -> This page where you use info card slider element.
In settings for each info-card item, leave the link field empty to remove the button http://screencast.com/t/Rypwn2aZQj8
there you can change the front and back text as well.
For the background color change, add this css in Elated Options -> General -> Custom CSS field:
.eltd-info-card-slider-item .back-side {
background-color: yellow;
border-color: black;
}just set the colors you want to have.
Elated
thank you very much for the fast response! It worked well, but there are two things what i need additionally: First I need to change the colour of the front side as well (your code just changed the colour of the backside). Secondly I want to change the colour of the icon. Could you please provide me with an additional code for those two things i mentioned before?
Thank you very much in advance!
Best regards, Harry
Today I tried to insert the text. Unfortunately the box itself does not rearrange… Please look at this screenshot. Is there a solution available? https://goo.gl/photos/9nEbx25Zb78sCeCRA
Hello,
Can you please open a ticket on https://elated.ticksy.com , with a link to this page, so our support can see this page, and provide all the css codes you need, as well to inspect this overlapping issue.
Elated
How do I get to wp-content/themes/moose to update to the latest version? I can’t find a place to copy the new foldr to.
Hello,
you need to connect to your server to locate that folder.
Here are the full instructions for theme update procedure:
1. Download the latest All files & documentation file from your Downloads page on ThemeForest
2. Unzip/extract the contents of your downloads folder and find moose.zip archive
3. Unzip/extract the contents of moose.zip into a new folder on your computer and find moose folder
4. Using an FTP software copy & paste the contents of moose folder into: /wp-content/themes/moose – the theme folder on your website server, replacing(rewriting) the currently existing content there.
Using this method, none of the existing content or settings will be lost.
Elated
how do I customize the SVG animation?
Hello,
You can use SVG animation in each slide of Elated Slider. In Elated Slider -> Slides, for each slide you can add SVG source code http://screencast.com/t/mngDlpeCl
You need to be familiar with writing SVG paths
Elated
Is there a way to quickly switch from one demo to another? Say I want to switch from Demo 9 to Demo 10.
Hello,
If you have not started building any content yet, you can use WordPress Database Reset plugin, to delete imported demo content, and after it to import new demo you want (demo 10).
Alternatively, you can install WordPress locally , and import demo 10 there, and then you can just change the header position from top to side (left), and adjust few more settings to make demo 9 look similar to demo 10.
Elated
How can I make the logo size bigger on demo 9 with the centered logo and transparent header?
Hello,
Yes, you can. You need to upload twice bigger original logo photo in Elated Options -> logo, than what you want it to be displayed on site.
Also note, that the max height will be restricted by the header height you set in Elated Options -> Header.
Elated
Hi, I set the light coloured logo for Header Light skin and set page to Light skin but it still shows the original dark coloured logo. I noticed the Light skin is loaded initially while the page is loading,but then switches back to the default once page load is complete. Have disabled other plugins, cleared cache and cookies to no avail.
Much appreciate you urgent assistance please.
Hello,
Could you please submit a ticket to https://elated.ticksy.com , and include a link to your site so our support team can see this and provide some help for it.
Elated
Hello, thanks, have submitted ticket.
Thanks for following up on this.
Hi! I purchased your theme and love it, just have a couple questions.
1) I have a side header and when I start scrolling down on the home page the white words turn gray. How do I keep them white?
2) The side header, mobile version doesn’t have a menu. How do I add one?
Hi,
Please submit a ticket to our support team at http://elated.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with those issues.
Elated
it is telling me it’s invalid. how do i get assistance? without it I cannot launch the website.
I purchased this in December and it says 6 months of support, but it already expired??
Hello,
Are you sure you wrote the right purchase code, and chosen the right theme to open ticket to (Moose) ? This is Envato API we’re using, if you still have problems, please contact their support to ask what could be causing this.
Elated
Hello,
In Contact form 7, the icon that is to the right of each input box is same for all fields – how can I set the icon for a particular field? Would like to achieve whats on the demo please: http://demo.elated-themes.com/moose10/contact/ Please advise.
Hi,
Please submit a ticket to our support team at http://elated.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.
Elated
Filed a ticket 2 days ago with no response. My customers site is down and not happy. Hopefully this will generate a response.
Hi,
Please send us here your ticket ID so we can check its status.
Elated
Thanks for your response. I went ahead and paid someone to fix it. Thanks though.
Thanks for following up on this.
I installed the theme and activate then this Error Message appeared:
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/storage/8/77/bd/petite/public_html/wp-content/themes/moose/framework/lib/eltd.layout.inc on line 2746
How can I solve This Problem ?
Related URL: http://petite.tempsite.ws/
Problem solved.
PHP updated to 5.5?
Glad to hear that you have managed to solve your problem 
Hello, what is entered in the Link field of a Masonry Gallery item such that it displays lightbox image? Much appreciate your assistance please.
Hi,
Could you please be more specific on which Masonry Gallery do you mean? Could you give us a link?
Elated
In post edit for Masonry gallery item, there is a Link field for URL – can some shortcode/code be entered here so that clicking the item loads prettyphoto/lightbox ? Otherwise is there a workaround ?
Unfortunately answer is negative, this field is registered as text field and shortcodes entered in it won’t be rendered.
Ok thanks
No problem.
I am not able to see any blog posts on the site..can you please help
Hi,
please submit a ticket to https://elated.ticksy.com/ with a link to your site and user credentials and our support staff will take a look at it. Thanks.
Elated
been couple of days I have submitted a ticket. Client is not happy with the delays..can you please take immediate look into issue and provide resolution
Please send us here your ticket ID so we can check its status.
Its 672910
Thanks, your ticket is assigned to one of our agents and it will be answered asap.
First of all, love the theme! Is there a way to either remove or change the color of the separator on the boxed blog list? (like you can in the minimal blog list options) The lines are throwing off my news page which has a few different blog lists displayed. Thanks!
Hello,
Yes of course, it can be changed with a bit of css. If you need help with writing a css for this, please submit a ticket to https://elated.ticksy.com , and include a link to your page, and our support agents will provide the precise css for this.
Elated
I’m using the Elated Slider with a fixed height, no parallax. I noticed my slides are getting cutoff by 200px at the bottom. I also noticed that a height style has been added to the div containing the slider. Where is that style coming from? It’s getting injected from somewhere and it seems to be based off of setting with the fixed height and other settings. Thanks.
Hello,
When you set fixed height for our Elated Slider in slider’s shortcode, that’s exactly how high the slider should be on your site. The height style should be added to several elements in the page source, nothing to worry about that, that’s correct http://screencast.com/t/V3M9KqKTmMS
But note, if the responsive height attribute is set to YES , slider will (normally) have some smaller height on narrower screens http://screencast.com/t/nQKkJejz , it won’t be fixed on all screen widths!
If you still have problems with this, please submit a ticket to https://elated.ticksy.com , and include a link to your page, so our support team can inspect this issue you’re referring to. Thanks
Elated
Hi. I would like to replace the animated logo within the home page slider. How can I go about doing so? Thanks.
Hello,
In your WP admin, you need to go to Elated Slider -> Slides, open your slides, and scroll down to Slide Graphic section.
There you can see Slider Graphic set either as a photo or , or as svg animation http://screencast.com/t/UfxzjlJejh2H
so you can remove/change it for your own.
Elated
Hi,
I have a ?pre-purchase question. Is your theme allows for different colors on all components and elements: for instance all red to be change to blue or any other color?
Kamen
Hello Kamen,
Yes of course You can change our main color for your own, and any element can have it’s own color set as well.
Elated
Anyone else having issues with the contact form? As it’s not displaying date and drop downs for me or captcha when I add the fields to the form.
Hello,
We don’t have this issues reported. I suggest you to submit a ticket to https://elated.ticksy.com , and include a link to your site, so our support team can inspect this.
Elated
