218 comments found.
I need to intergrate a plugin into your theme, currently your theme does not seem to support it. therefore i need to find the “extends Walker_Nav_Menu” section so that i can access it.. thanx
Please, open a ticket to our support center. I will aseitant to you.
You’re ticket site is down now
Support center down 50 minutes. It’s OK now.
Hi! Can you respond my ticket?
And why can’t i change language?
Hi,
Can you tell me your ticket? I will check soon for you.
Hi here is my ticket 706005
Hi, We are processing your ticket. Please, follow your ticket. Regards,
Hi,
After updating to the latest version, the page no longer displays correctly. It used to display like this: http://s24.postimg.org/j9t4ld0md/shot1.png Now it displays like this: http://s24.postimg.org/pm89v73ol/shot2.pngPlease help. Thanks.
Hi,
Thank you for contacting us. Please, submit a ticket to our support. We will assistant to you.
Regards,
Hello
I have a question about the template. I can not change the colors in the template settings. The changes are not accepted. This applies to all colors.
How do I change the colors?
greetings Danny
Hi Danny,
Thank you for buying our theme. You can change color in Theme Option. Please, enable LESS Design Option, then change color. Open a ticket. We will assistant to you.
Regards,
Fixed nav DOES NOT WORK. Even in your demos. You can’t tell me you intended to have the user scroll to the top to access the menu on every one. Even with the shortcut that’s ridiculous.
Hi Beautybus,
Thank you for buying our theme. open a ticket to our support center if you have another issues. We will assistant to you.
Regards,
I did. 7 hours ago.
Is there a way to move the logo to the far left, and menu to the right? Rather than the logo on top, menu underneath?
Please, open a ticket to our support center. We will assistant to you.
Done thanks!
Hi, I am having issues installing the demo. It never finishes. I literally left it run over night! and it was still running when I woke up! Can you help? thank you!
Thank you for contacting us. Please, increase max_execute_time to 1000ms , incrase max upload file before use import one click. You can see video in document online. If you still have trouble. Please, open a ticket to our support center. We will assitant to you. Regards,
thx for responding quickly. After clicking import a few times, it appears as if everything got installed. However, I followed your videos to install demo the menu, pages, etc, and I now get this message when I try to view pages. Fatal error: Allowed memory size of 67108864 bytes exhausted ….. I checked the hosting and all is OK there. There is plenty of memory. The install was so sketchy that it might have imported everything. Looks like I should open a ticket?
Hi there,
Open a ticket and give your FTP - Admin login info to be supported.Thanks for your waiting!
Hi, I would like to change the “highlighting colour” “button colour” from green to blue, how can I do that? Where can I change it? Thank you!
Hi,
Please, submit a ticket to our support center: https://jwsthemes.ticksy.com/. We will assistant to you.
Regards,
Hi, how do i update the theme to latest version?
Hi balo1,
You can upload aqua.zip via FTP. Please, submit a ticket to our support center. we will assitant to you.
My client has this theme and i’m trying to figure out how to stop the featured image from showing on the actual post. I only want it to show on the page where people go to see a list of all her blogs. I had code in there accomplishing that, but all the sudden it stopped…. might have been after an update.
Hi there,
Thank u for contacting. Could you please show me your link? I will help you soon.Nice day to you!
Hi,
Thank you for contacting us. Please, open a ticket to our support center. You can attach some screenshot for clear. Don’t forget to send FTP and admin login via private ticket.
I can see that your ThemeForest account displays the SUPPORT EXPIRED badge. If you purchased Aqua before Sep 1st 2015 then we will grandfather you in for free support. If you purchased Aqua after Sep 1st 2015. You can extend your support period via your ThemeForest Dashboard.
Regards, Vick
I did.. on August 6, 2015. I’ll send the rest tomorrow. Thank you.
Is it safe to update this template to Woo Commerce version 2.5.0 if I have 2.4.12 already running on WP 4.4.2 & Aqua 1.2.1 ?
Hi,
Please, keep old version if you have 2.4.12 already running on WP 4.4.2 & Aqua 1.2.1
We plan on using WooCommerce to sell products – that said – will we have to upgrade it later – and will it be risky / a hassle ? We have the option to re-install the template or attempt an upgrade now with little risk.. please advise.
Hi there,
You have to update WooCommerce Plugin to 2.5.x then update the theme cause it is compatible with 2.5.x version if you have not ever customed WooCommerce before. After updating WooCommerce, it will just add more functions or make the available functions better, it is not affected about security.
Thanks!
Hello, can i make the banner full and can i make dropdown menu in shop themes ?
yes, you can make the banner full and can i make dropdown menu in shop themes.
How do I get the menu transparent and the logo to stand off by itself like your demo of Homepage Update 01. There is no documentation that explains how to set this up. I do not wish to wait for a support ticket response for something as simple as activating the design and layout that I was sold on. You theme said this was an option for the homepage.. I set my homepage to Homepage Update 01 in Settings>Reading, but the menu background is white, runs through the logo and the not like your live demo at all. Please post fix or instructions.
Please, submit a ticket to our support center: https://jwsthemes.ticksy.com/. I will assistant to you.
Hi jswThemes ! I have used your theme for this internet site : http://www.aphrodite-beaute.fr/contact/. How you can note on this page, icons no function and put little square. Then, when you scroll page, you can see that icon for « back up » doesn’t put. When i did transfer (in line since 1 month) everything worked properly but since 1 week, this icons have diappear.
Can you help me ?
Hi, Thank you for contacting us. Please, check your host, contact to developer, who custom Aqua Theme. We saw many change on that theme.
Hi there,
I have purchased the latest version of the theme but I keep getting an error whilst importing the demo content. After I check the box to import the attachments of the demo I click on Confirm and wait, but after a while I get an “internal server error 500”. I’ve tried it over and over and increased the max_file_size and the max time the server allows the import to run but it’s still not working.
I have tried importing on my localhost which does work and on my personal website and another website all on different servers and hosting. On every different site I still get some kind of error but they’re all different errors. In the end the import doesn’t work on the 3 online websites.
Is there a possibility you can help me with this?
Thank you, Bayron
Hi, Please, updrage PHP version to 5.4.x . Increase max time execute to 1000ms.
Hi,
I contacted my hosting provider and they are running php 5.6 on all servers so that could not be it. They told me that I could not connect to your website to download the attachments and the plugins you need for the theme because they have blocked such connections in terms of safety.
They also told me they needed your website’s ip so they can whitelist it and make it accessible.
This is the error that comes with it while trying to install the plugins that are needed for the theme: Failed to connect to jwsuperthemes.com port 80: Connection refused
Hopefully I’m not confusing you so that you could help me out.
Thank you, Bayron
Hi, Please, submit a ticket to support center. we will help you. My website’s IP is not public.
Hello,
How can I insert logo in HOMEPAGE UPDATE 02?
Thank you,
Irina
Hi,
Please, edit HOMEPAGE UPDATE 02 page. Then change logo http://prntscr.com/a2qkhj
I did that, but it did’t show the logo on Homepage. I think that the theme has a bug. Can you please help me?
Also, the featured pictures on the blog sections are very pixelated, even if I work with hi-res images. Is there a way to solve this?
Hi,
Please, submit a ticket include FTP and admin login info to support center. we will check for you.
Kind regards,
Hello—I built a site using your template. For some reason the logo is TINY on mobile and has a huge white space below it. It didn’t look like this a fw weeks ago and I haven’t made any changes.Can you help me out?
http://primrosewellnessandbeauty.com/Hi, Please, create a logo for mobile and upload in custom logo mobile in homepage.
I have done that and saved it, but it’s not replacing the current small logo.
Please, send FTP and admin login info to Our Support Center. We will check for you.
Hi jwsthemes – can you confirm compatiblity with WPML multi language plugin? ( https://wpml.org ) – Thanks in advance! .. oh sorry, have seen it too late, & will contact you via mail!
Hi this is a pre-sale question, question 1: can i change the store view from a gallery view to a list view? My client would prefer a list view with prices. question 2: Can the products be sorted by manufacturer, or do you need to add manufacturers as a category?
Hi there,
Thank you for your concerns. For your questions, I would like to say it is possible.Good week to you!
Thank you for your reply, do you have a sample of what the page would look like in list view? I am working on a visual concept for the customer.
Hi you,
Yes we have the sample of what it would look like in the list view.
Thanks!
can you send me the link thanks
For pre-sales, all related queries, please email us at: jwsthemes@gmail.com.We are happy to answer for your projects.
