12980 comments found.
I would like to increase the size of the sticky header logo. Also, the menú appears in a second line not align with the logo, how can I make them both to appear on the same line? Thanks in advance.
Hello, Facartes!
Please, provide us with the link to the site and wp access details to dynamicframeworks@gmail.com and we’ll be able to check the sticky header and the logo.
Regards, DFD Support Team
Hi:
There is a white space above the header displying on my homepage. How can I remove this? http://www.wheelandlumber.com/
Hello Bells32!
It seems like there isn’t any white space above the header on your site. Could you please mail us the screenshot of the white space you mean to dynamicframeworks@gmail.com and the details of the device you have it one and we’ll check it fro you.
Best regards,
DFD team.
Hello, I’m using third demo. When I use gallery items moon icons are not showing. I can see only a square. What can I do?
Thank you Regards Jessica
Hello Jessica!
Please check this article, it might help. Please mail us to dynamicframeworks@gmail.com if it will not solve the issue and we’ll check it for you.
Best regards,
DFD team.
Hi, I need to change the main background image to the theme (green_rock) but I cannot see how I can do this.
There is no option via the visual composer and FTP the replacement image does now work.
Can you please help?
Hello, Nurulknight!
Please, specify what exactly image and on what layout would you like to change and we’ll try to help you with the instructions.
Regards, DFD Support Team
Hi, thanks for the reply. The staging link is http://kentoncool.com.gridhosted.co.uk/ Its the main image behind the top kentoncool logo and the image of the two backpackers behind the testimonials section of the homepage
the layout is fine, just need to change the image
You may change the image in Row settings > Ultimate Background (Deprecated) tab. We’d also recommend you to recreate this feature with the new settings (available in Ronneby 1.1.1) in Background options tab.
Regards, DFD Support Team
Hi, I bought Runneby Theme and I istalled Vintage Web Agency layout. I would like to know how I can change background images in home page, in particular where is the text “We combine the best of our skills and ideas to present you products really worth your attention that will change the way you think about design” and text “01.” and “02.”. Thanks in advance
Hello, Antonio_monaco4!
You may change the image in full width row in Row settings > Background options tab (Deprecated) > Auto moving image background. We’d recommend you to recreate this feature with the new settings (available in Ronneby 1.1.1) in Background tab.
As for the columns, you may change background images in the Design tab of the Column settings.
Regards, DFD Support Team
I have submitted a ticket re VC crashing and hanging, and im not able to save changes past a certain point. Can someone contact me please. Thanks.
Hello, Adrianhutchins!
Please, specify the email subject and we’ll check the email in the inbox.
Regards, DFD Support Team
It was a ticket from jamesr, sorry I cannot remember the exact subject title
Thank you. We’ve got the email. Will check the site and mail you back as soon as we have any solution.
Regards, DFD Support Team
Basically yesterday we installed the theme, loaded a template and started making adjustments. It was slow and editing pages with VC sometimes hung. When I was then able to access the backend editor, I populated 60% of the home page, only for it to crash, and most of my changes disappear leaving a corrupted looking page. I can only access VC about 10% of the time, and most times it will either hang, or come up with an unresponsive script message.
So there are 2 main issues, one I can rarely access VC to make changes to pages, and secondly (this has happened twice now) when I have been able to access the backend editor, my changes have not been saved past a certain point (it was the same part of the page where this occurred.)
I need this looked into asap otherwise I will need to obtain a refund and find another theme.
Thanks
We’ve got the issue. Will check the site and reply you as soon as we have any solutions.
Regards, DFD Support Team
hi there, can you tell me how to remove the link to the single portfolio item page? Instead of that I would like to insert a direct link to the client´s homepage. Is this possible?
Hello, Greeny_muc!
You may enable the external link on the portfolio link in the latest theme update. There’s an option to add link to any external link to the portfolio thumbnail button.
Regards, DFD Support Team
This may sound stupid, but how do I update? And esp. without losing the design and content? Sorry, but I feel like a dork 
The content cannot be lost while theme update, as well as the theme options. However, in case you’ve done any theme files modifications, we’d recommend you to copy them to your computer for a backup. Moreover, you may rename the theme folder (via FTP client) and install the theme in Appearance > Themes > Add new > Upload > and select ronneby.zip archive from Themeforest.
We can also help you to do that, just mail us your purchase code, wp and FTP access details to dynamicframeworks@gmail.com and we’ll be able to help you.
There were lots of modifications, modules, and new features added, and you may check the demo for more information about the styles.
Regards, DFD Support Team
Hi again,
but is there any way to disable the portfolio page, archive page, post page? I mean by clicking on the Title in the Portfolio Module, the user should be sent in a new tab to the client´s page, and not sent to the portfolio page instead? I updated the theme, but it seems there is still no way to use the Titles as direct links. I use now the subtitles as Client´s name, and a direct link button, but it would look nicer if the Titles would work as links. The portfolio inner page and so on is not needed :-/
Thank you in advance!
Hello, Greeny_muc!
Please, mail us your purchase code and wp access details to the site to dynamicframeworks@gmail.com. Specify what exactly portfolio behavior would you like to have and the styles, you’d like to keep. We’ll check them and try to help.
Regards, DFD Support Team
Hi!
I woould like to insert a gallery in a portofolio item, but when I try it, no matter what I do, it only shows the main image, instead of the whole carrousel, as it happens when I preview the gallery alone. Could you please help me with this issue?
Thanks in advance for hour time.
Jorge
Hello, Jorge!
Please, add the images to the Images Gallery section of the portfolio work and not to the WYSIWYG editor. Also, select the Default gallery type in the portfolio item settings section. That has to help.
Regards, DFD Support Team
Hi Maria!
Thanks for the answer. The problem is that I am using the Page Builder layout for the portfolio, so the system does not use the Images Gallery of the portfolio work. Sorry if I didn’t give you this information in the first place. I hope now you can help to solve the issue.
Thanks again for your time!
Best regards.
Jorge
Thank you for the information. Please, mail us your purchase code and wp access details to dynamicframeworks@gmail.com so we could check the portfolio. Also, specify how exactly are you adding the gallery, so we could understand the desired gallery effect better. We’ll check it and try to help.
Regards, DFD Support Team
Hi Maria.
I just sent you all the information you requested.
Thanks in advance for your help.
Jorge
Just got the email. Our support team will check the site and mail you back as soon as we finish work on the site.
Regards, DFD Support Team
Hi,
I’ve just moved my Wordpress site from my development server to a different live server however none of my theme options are now saving? I keep getting an error “There was a problem with your action. Please try again or reload the page.”. I’ve contacted the hosting provider and got them to update the php.ini as per this article but it’s made no difference – http://support.dfd.name/2015/07/20/ronneby-theme-options-saving-issue/
Do you know what else could be causing this? Plugins don’t seem to update either which I’m not sure is related?
Thanks,
James
Hello, James!
Most often this error is caused by not sufficient memory_limit.
Please, mail us your purchase code and wp access details to dynamicframeworks@gmail.com and we’ll do our best to help.
Regards, DFD Support Team
Hello,
i have a qu.ck pre-sale question. In the change-log I noticed you added a blog posts module. Is it possible for me to add Custom Post Types and have the blog posts module display the recents posts of a custom type. I would like to add a post type named activities and on the home page show the recent activities the user entered. Or does this blog posts module only supports the standard ‘posts’ type/
Hello, Joristuyen!
You may display recent blog posts of a certain category in the Blog Posts module. There are also different post formats, like Standard, Gallery, Video, Audio, Quote post, and you may use any of them to present the needed content.
As for the custom post-types, there are posts, portfolio and gallery in the theme. You may check plugins that may help you to integrate more custom post-types into the theme and display them properly.
Regards, DFD Support Team
The support is just … AMAZING.
Thanks DFD for your great work.
Thanks for kind reply! Glad to help!
Best regards,
DFD team.
Hey guys i installed the theme and imported seventeenth demo, but the split screen doesnt work, check it out: www.hafana.sk
Any advice?
First of all, please try to delete Twitter shortcode as far as it most obviously is not setted for your twitter account. Please try to replce
wp_register_script('slick', get_template_directory_uri().'/assets/js/jquery.slick.min.js', array('jquery'), null, true);
line with
wp_register_script('slick', get_template_directory_uri().'/assets/js/jquery.slick.js', array('jquery'), null, true);
line in \wp-content\themes\ronneby\inc\assets.php if it will not help. If you will not succeed even after this, please mail us your wp and ftp access details to dynamicframeworks@gmail.com and we’ll check it for you.Best regards,
DFD team.
Please help!
Hello, Ehrenplatz!
Please, check this post and follow the instructions to fix the issue.
Regards, DFD Support Team
Hi guys, great theme! However I am having an issue with changing the color of the mobile header. I have tried this post. http://support.dfd.name/2015/02/10/custom-css-codes-and-styling-options-are-not-applying/ But still no luck, it just remains white?
Hello, DaveKings!
Thank you for nice words.
Please, access the theme files with FTP client and find the themes/ronneby/assets/css folder. Copy all the files on your computer, for a backup and delete them on the server (don’t delete the css folder, only the files inside). Then refresh site front page and the options have to be applied properly. All the files will recreate after you refresh the page.
Mail us your purchase code with wp access details to dynamicframeworks@gmail.com in case that won’t help. We’ll check the site and do our best to help.
Regards, DFD Support Team
Hello There seems to be a theme issue with VC when adding an Image . I can add the image but it will not save to page
Hello, Elementsrestoration!
Please, check whether you’re using the latest theme and VC plugin. Update them, if needed, and mail us your purchase code with wp access details to dynamicframeworks@gmail.com in case that won’t help. We’ll check the site and do our best to help.
Regards, DFD Support Team
Dear author,
I have found an incompatibility problem with Ronneby theme and WPML plugin. I have tried to use theme together twice and it is not possible for different reasons. In one of the websites it is impossible for me to access to WPML option “Theme and plugins localization”. In the other website when I try to install the plugin the web doesn’t run.
Please let me know what I sghould do to solve it.
Best Regards,
Hello, Iconweb!
We’ve checked the WPML compatibility and the theme seems to work fine. Please, provide us with the purchase codes and wp access details to the sites to dynamicframeworks@gmail.com and we’ll check them.Regards, DFD Support Team
Hi, I have small one concerns at the level of the template, on mobile the site works very well, on big screen also, but on tablet and computer 13 ”, most of my texts do not appear… To what it is due and how I may correct it ? Thanks, Charlotte
I Forget, there is the link of the site : http://dev.cave-et-comptoirs.fr/
Hello, Charlotte!
As far as we can see, there’s extra class name ‘dfd-hide-bigger-show-smaller’ added to the Text block modules, that hides it on smaller screens.
You may see the CSS code in the Custom CSS field in Main theme options that hides the content between 800 and 1280px screen width.
Please, delete the extra class name from the Text block an check the site, it has to display the the content properly.
Regards, DFD Support Team
Great ! Thks !
Glad to help!
Regards, DFD Support Team
Hi, do you offer a discount for non-profit clubs? I’m a member of the North Jersey Woodcarvers Club and desperately want to update www.njwoodcarvers.org (I just can’t look at it anymore). I work for an agency that has used your theme multiple times…killer…but this is a personal project.
Thanks! Chris
Hello, Chris!
Unfortunately, we cannot provide you with any discounts for purchasing the theme. All the financial questions are held by Envato and you may contact them for more information.
Regards, DFD Support Team
No worries. Thanks for the quick response…so responsive!
No problem! Thank you for paying attention to our theme.
Regards, DFD Support Team
Hi my question is how would I setup “checkout”? I understand paypal and I know it’s easy to setup but for those who don’t have Paypal how do I setup so my customers can pay by Credit card? and if it’s a special plugin, will it cost money?
Hello, NavoKnives!
There are Stripe Payment plugins that allow to add credit cards to the WooCommerce checkout.
Regards, DFD Support Team
Hi,
i cant use VC AND the theme options together. If i deactivate the VC, the theme options are running fine. If i do use vc, the theme options are not working. I always get the error “Fatal error: Allowed memory size…etc etc” with different numbers at the end (3401, 2898…etc etc) Our server ram should be 256 MB… (like a plugin told me) So, i think server ram is okay. What else can i do? Please assist.
Hello, ChrisHeil!
Most probably, there’s not enough memory to process thee options. Please, navigate to Theme options > System Check and run the test. Check the Actual memory limit and whether it’s enough. You may also mail us your purchase code and wp access details t the site and we’ll do the tests.
Regards, DFD Support Team
The test is running with no end… Tried it yesterday..today.. no way. It’s a little strange, cause we host this site at a german hoster who is know for “good wordpress performance” (all ink) ...I’ll send you my details now. Thanks in advance!
Really strange. Please, provide us with wp and FTP access details to dynamicframeworks@gmail.com and we’ll check the site and do our best to help.
Regards, DFD Support Team
Did like adviced, you should have received the data.
Got the credentials. Thank you. Will check the site and mail you back as soon as we finish.
Regards, DFD Support Team
Any News?
Our support team is working on your issue at the moment. They will get back to you asap. Sorry for inconvenience.
Best regards,
DFD team.
Any News? I have to tell my client something. So please.. if its not possible, let me know, we can agree a refunding or so!
Hello, ChrisHeil!
We can see the error and working on the solutions. Will mail you back soon as we find any solution.
Regards, DFD Support Team
Perfect! THX!
No problem.
Regards, DFD Support Team
Seems to work. Could you please confirm that your support-guy Maskim foud a solution? I dont want to start and stop in the middle Thank you anyway!
We almost finished with theme memory usage optimization and we are testing the solution at the moment. This solution will be available in nearest theme update but we’ll mail it to you before release. We’ll mail you back shortly.
Best regards,
DFD team.
Ok, nice. I’ll try to work with switching plugin on and off so long. You dont need to touch my works anymore, right?
Hello, ChrisHeil!
We won’t modify any settings on the site, so you may work on the site.
Regards, DFD Support Team
