Hi Robox,

Thanks for writing in! Would you please provide us with the link to your site and some more clarification of your requirement with some mockup screenshots? So that we can offer you with a detailed response.

Best,
Imran

Hi, i have some more problems with the theme….

1. I`d like to change the size of the images under Team and align one image left and one right….how do i do this ? http://polypark.de/wp-content/uploads/2016/04/team.jpg 2. on the startpage my portfolio shows up two times ( when scrolling down ) http://polypark.de/wp-content/uploads/2016/04/menu_double.jpg

3. how can i hide the category filter ( All, Alles anzeigen, Architektur, ...) which is showing up ? deactivating in Theme options/portfolio settings/Portfolio Page/category filter for portfolio items isn`t working anymore…..

4. I have my category filters in the Menu Structure under Portfolio included, how can i change the background color to white and font color to black and additionally make the font smaller ? Right now when clicking the portfolio button the sub item crashes in the underlying featured images. http://polypark.de/wp-content/uploads/2016/04/menu_structure.jpg 5. how can i align the menu structure to the left side and also change and align the Kalium logo ( which is positioned there right now ) more to the left border ?...similar to: http://polypark.de/wp-content/uploads/2016/04/menu.jpg

6. When using a columned Portfolio item i have an option for positioning the share and like buttons before or after the gallery. This feature is missing when using Zig Zag item..what can i do to repositioning the buttons while using Zig zag ?

thanks in advance

Hi Robox,

Thanks for your clarification! Upon checking, it seems that you are using Tweetyfifteen theme instead of Kalium (http://drops.laborator.co/1eYUB ). Would you please confirm that you have the latest version of Kalium which is 1.8.8.1? So that we can go into the further inquiry.

Best,
Imran

Hi,

thats right…i had some test going on over the weekend and accidently resetted my database, so most of the content got lost. Just builded it up again and sent you an email with my problems / questions compressed in one request.

Hi Imran, i send you an email some days ago. Still waiting for an answer for my requested support questions !!

Hi Robox49

Imran redirected me to this ticket. I am main developer of the theme and I may help you with your issues. However for some of the topics I need to access your site.

Is it possible to email your FTP access to our my mail and I will handle these issues one by one.

To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Please do not forget to explain your issue again in email, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

Best regards,
Arlind

Hi Arlind, i still have problems to include the share buttons in my portfolio pages when not using the pre-designed portfolio types. Instead under Portfolio item types i choosed Visual Composer and setted up my pages individually. How can i add the share buttons here ?

Thanks

Robin

Hi Robin

This option is on our to-do list and with a important badge and we will include this on our next 2-3 updates. We will include share buttons as an element on Visual Composer, so if the user creates a portfolio with VC it will be easier to include those share buttons.

If you want to be informed when we release a new update to our theme, please don’t forget to enable this option:

so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.

Then you can update your theme through Envato Toolkit Plugin.

Kind regards,
—Ylli

Hi Ylli,

thanks for you quick response. Another question on the share buttons…..how do i change the standard text for the share item :email . Right now when pressing the email share button, a new email is created and the standard text ( Check out what I just spotted:...) is already entered…

Thanks

Robin

Hi Robin,

This is a theme string which can be changed with a translation plugin such as Loco Translate.

Kind Regards,
Art

Hi, when i try to load a template on slider revolution ( free, premium or user templates) i get an error code saying, that i don`t have a valid purchase code. What does that mean and how can i fix this ?

Also is it possible to generate a starting page ( for an intro with Revolution slider) which is full screen and not showing my custom theme logo and the menu

thanks

Robin

Hi Robin,

You may have an old version of the plugin for that you need to update the theme to the latest version and update the premium plugins too, you don’t need to enter a purchase code or anything else.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind Regards,
Art

Hi,

well…i have Kalium 1.8.9.1 installed, so i think this is up-to-date. I recognized that the Layer Slider is only 5.6.3 and needs to be updated, but when i try to update nothing happens. Also a new version of slider revolution seems to be out, but i guess this comes with the next Kalium update. Anyway…still have the problem that i can`t load templates in revolution slider, also any slide animation isn`t working…it always use fade animation between the slides, no matter which slide animation i have choosen. Please let me know how to fix these two problems ! Thanks

Robin

Hi Clemet,

Thanks for reaching out! Would you mind providing us with the link to the particular page of your site and a little more clarification of your requirement with some screenshots of the concerned area? So that we can offer you with a possible solution.

Best,
Imran

Hi Imran! Sorry I’m working in local. But what I am trying to do is very simple: For all my portfolio pages (showing the projects), I use the centered Columned template. But I don’t want to have the same width for every project. My projects with landscape image format are fullwidth, but the portrait formats should be thiner (but centered). That why I tghought I should edit the custom css of the parameters & option window for these projects. Thanks!

you can see what I mean here http://clementinetantet.com/clm/demo

Hi Clemet,

Thanks for your response! Unfortunately, without having the link to your website, we will not be able to provide you with a custom code solution. Please write to us when your site is live and we will be happy to assist.

Best,
Imran

Hello Imran, my link is here: http://clementinetantet.com/clm/demo it’s not the final but it’s really clear as if it was

I just need to know how to write the code in the “Custom CSS” window of a portfolio page in the editor, because when I write like that .page-container {max-width: 753px; margin: 0 auto;} it dosn’t work. And I didn’t find any documentation this window. Thank you.

Hi Clemt,

Thanks for your response! Would you mind providing us with a little more clarification to your requirement and perhaps some mockup screenshots? So that we can be of your assistance.

Best,
Imran

Yes at the link I’ve sent: http://clementinetantet.com/clm/demo. The first picture is good (horizontal picture), but the width of the portrait pictures should be thinner. Thank you

Hi Clemttt,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

Hi. As said before, I’m working in local; but my question is very simple. That’s what I’m trying to do: http://clementinetantet.com/clm/demo.jpg. I’m using single portfolio with “columned” template. And I would like to have different width. The portrait pictures should be thinner than the horizontal one. I’m trying to use the css customization window (this one: http://clementinetantet.com/clm/css.png) to change the width of certain project. But it doesn’t work. Maybe I don’t write the code properly. Thank you

Hi Calin,

Thanks for reaching out! Please add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

.mobile-menu-wrapper .mobile-menu-container {
  background-color: rgb(2, 196, 175);
}

Best,
Imran

Hi André

You can use “Portfolio Items” to filter the items you want to show in that page, here is an example how to show items from specific category:

(view large version)

To add custom heading title use this widget:

(view large version)

Best regards,
Arlind

Hi there,

Thanks for reaching out! Would you please provide us with the link to your website and confirm that you are using the latest version of the Kalium? So that we can offer you with a possible solution.

Best,
Imran

Details are in the attached pdf. https://www.dropbox.com/s/1awlgmbi8rry0vx/details.pdf?dl=0

Using latest version of kalium but have renamed the theme to my clients business name.

Thanks

Hi Shank,

Thanks for your response! Instead of posting here, would you please change your site’s password and grant your details to imran@laborator.co? So that we can provide you with a detailed response.

Best,
Imran

have created admin account for you.

Should get email with details.

The pages with the errors are ‘Studio’ & ‘Process’

Thanks

Hi there,

Thanks for your response! To expand your main navigation, please add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

@media (min-width: 992px) {
  .main-header .container {
    width: 100%;
  }
}

If you wish to achieve something like this: http://prntscr.com/ap50r8. Please try out the following code to your custom CSS field:

.page-id-3695 .vc_custom_1426247174860 {
  margin-left: 0px !important;
  padding-left: 0px !important;
  position: relative;
  left: 15px;
}

Let us know, how it goes.

Best,
Imran

Hi guys

Thanks for the quick response!

Sorry I think you misunderstood what I meant regarding the layout.

I have attached a pdf showing exactly what I need on the process page of my site here: https://www.dropbox.com/s/pu8pe7dsnjcxt1e/Process_issues.pdf?dl=0

Also the CSS to expand the header width on larger screens does not seem to work?

Thanks for the help!

How are we getting on with this?

Hi ShankDesign

Sorry for the delay of the answer because we have had large volume of tickets during this period.

1. There is no such option to extend the logo and menu to the edge of browser, but we are going to implement it in our newest version v1.9 later this month

2. In order to make the same copy of “Studio” page like in our shop use this shortcode, just replace texts and images:

http://pastebin.com/4TcVFusj

They have negative margins, you can see them in column settings via Visual Composer.

Best regards,
Arlind

Hi Guys

Thanks for that no problems.

Ok I will wait for the new version for this feature.

Will add negative margins to get my images lined up.

Couple of other questions:

1. On my process page the copy next to images is to long for a small screen so the images dont line up, is there a way to make the copy scroll on smaller screens like it does on the full screen portfolio description so I can set a maximum height on the column and the images will line up?

2. How do you turn the borders on for mobile? At the moment I cannot make them display.

3. Can the footer in the menu be made to be the same as the ones on the pages (centred rather than left and right)

Thanks!

Hi ShankDesign,

1. I am not able to view your site because it requires a password. Can you please email that password to our contact form (here) so I can see it and provide you an answer.

2. To show borders on mobile please add this custom CSS Code:

@media screen and (max-width: 992px) {
    .page-border {
        display: block !important;
    }

    #main-wrapper.wrapper, .top-menu-container, .portfolio-description-container, .single-portfolio-holder .portfolio-navigation, .portfolio-slider-nav, .main-footer {
        margin: 24px !important;
    }
}

3. Once I am able to see your site I will give the proper CSS for that.

P.S: You are using an old version of our theme (1.8.6) and the latest version for the moment is (1.8.8.1), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Also if you want to be informed when we release a new update to our theme, please don’t forget to enable this option:

so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.

Then you can update your theme through Envato Toolkit Plugin.

Best regards,
Arlind

Thanks, have emailed.

Hi

1. The only way to fix that, is to make the column expand to full width or image column to smaller size and text column to larger size when in tablet mode. This is how we have handled it, test it here.

3. Here apply this CSS:

.main-header.menu-type-full-bg-menu .full-screen-menu .full-menu-footer .right-part {
    margin-bottom: 20px;
}

.main-header.menu-type-full-bg-menu .full-screen-menu .full-menu-footer .left-part,
.main-header.menu-type-full-bg-menu .full-screen-menu .full-menu-footer .right-part {
    float: none;
    text-align: center;
    width: 100% !important;
}

Best regards,
Arlind

Perfect, thanks for the great support guys!

One last question, my custom font does not seem to be working?

I have uploaded the webfonts and font.css onto my server, and entered path in custom font fields but it does not seem to work?

Thanks

Hi,

Can you please send me screenshots of Typography tabs in Theme Options, I need to see how do you import the font.

Please note that if you are importing it via Custom Fonts, you need to correctly enter the path of fonts, then include the .css file as font import.

Best regards,
Arlind

Hi

Emailed you a login so you can check it out.

Thanks

Hi there,

We will get back to you as soon as possible, it was weekend and that’s why we could’t get back to you.

Kind Regards,
Art

Hi Art

No problems.

I have another question:

How do I style my Process page like the zigzag portfolio item http://demo.kaliumtheme.com/main/portfolio/cloud-inc/?

I would like the text to scroll in the larger copy sections and this layout would be perfect.

Thanks A

Hi ShankDesign,

You can use the Zig-Zag portfolio layout for that

Kind regards,
—Ylli

Great, how do I make a regular page with the zig-zag portfolio layout? Also how did you go with the font issue?

Hi ShankDesign,

1— You can’t do that, if you want to do something like this, Kalium – Services, then you can use Visual Composer elements.

(view large version)

2— What is the problem with the fonts please, can you be more specific and explain the problem to us more briefly?

Kind regards,
—Ylli

Ok, the custom font that I uploaded is not working. You can see in the theme options page.

Thanks

Sorted it out.

Thanks for the great support on our issues, appreciate it!

A

Hi Again

The custom font is working on desktop, but on mobile and tablet the font is not working?

Thanks

Actually the font only shows on imac running 10.11.3. Old macbook pro running mavericks the custom font is not showing.

Thanks

Hi ShankDesign

Are you trying to import the font as Custom Font or using Google Fonts?

If its via Custom Font, please make sure you have generated properly CSS files that will import the font, personally I prefer using this site to convert the font to webfont:

https://www.fontsquirrel.com/tools/webfont-generator

So give it a try and see if this will solve your issue.

Best regards,
Arlind

Hi Arlind

Correct that is the site I used, the font works correctly on imac but not macbook, ipad, iphone or android phones?

A

Hi Wattlet,

Thanks for reaching out! Would you mind providing us with the link to your site and a little more clarification of your requirement and perhaps with some screenshots? So that we can offer you with a possible solution. Meanwhile, you can find image dimensions settings by going under your Laborator -> Theme Options -> Shop Settings -> Image Dimensions, as per shown here: http://drops.laborator.co/1eHsK.

Best,
Imran

It’s not online yet, how can I send you a screenshot ?

Thanks

Hi Wattlet,

You can upload screenshots on this site if you don’t know any other service.

Kind regards,
—Ylli

I know how to upload a screenshot, thanks. I would like to use a more “private” method, like email.

Regards,

Hi Wattlet,

Thanks for reaching out! Would you please provide your login credentials with the following information to imran@laborator.co:

1) your WordPress user/password/URL
2) briefly report the issues you have

Best,
Imran

Hi Imran,

Thanks for your answer, I’m going to send you an email.

Have you seen my email I sent you yesterday ?

?

Hi Wattlet

I think you mean to show products by default, so here is what you need to go:

1. Go to WooCommerce > Settings > Products > Display

2. Set the shop page display to only products:

(view large version)

After you view the shop you will be able only to see the products. Categories will not show.

If you select Show categories and Subcategories this can be helpful when you firstly want to show categories and then shop products. For example use only first level categories (not nested categories) for products and see if this works for you.

Best regards,
Arlind

Hi,

This fix only subcategories, if I have sub sub categories it still display categories.

There is no way to do not display categories before product ?

Hi there,

Have you checked editing the page with Visual Composer? I just tested this through WooCommerce and it’s not showing sub sub categories when I disabled them, I think you have the categories added via Visual Composer, edit the page and check if you have this element there.

Kind Regards,
Art

Hi Art,

No visual composer on the shop part, that’s not the reason. I updated the theme, I still have the problem.

Hi there,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

I sent you a message with the contact form.

Hi Alex,

Thanks for your kind words! Would you please confirm your server’s PHP limits? Recommended PHP configuration limits are as follows:

max_execution_time 180 memory_limit 128M post_max_size 32M upload_max_filesize 64M

For more info visit this link Recommended PHP Configuration Limits

Please let us know, how it goes.

Best,
Imran

Hi Imran, thanks.

I’ve checked requirements and they are correct

I’ve found another way to solve 2nd problem with Latest items

But still theres a problem with ‘Add to cart’ button – no such on a single product page

Hi there,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

Hi,

here’s my shop page: http://curveslines.com/shop/

You can check any product on page – problem the same for all Example of single product page: http://curveslines.com/shop/lighting/lamp-table-spline/

Hi Noitulove,

Thanks for reaching out! Would you mind providing us with the link to the page of your site where the border appears? So that we can offer you with a possible solution.

Best,
Imran

Hi Imran,

This is the page adress http://www.pietromassimonicoletti.it/contact/ Under “Get in touch” (there is a broder, or is underlined). Thank you for your patience. Regards.

Pietro.

P.S. I disabled the coming soon mode.