Hi there,

Thanks for reaching out! I see that you don’t have the “Support Subscription” for this theme listed next to your name; we can’t provide support for customers who don’t have the support package.

Best,
Imran

Hi Courtney,

Thanks for reaching out! I see that you have “Support Expired” badge for this theme listed next to your name; please renew your support subscription and come back to us with your question and we’ll be happy to assist.

Best,
Imran

Hi leonievanderlaan,

You can change the ordering of Portfolio Items easily by using the Post Types Order plugin, install and activate it, manage the ordering easily by dragging the titles of the items and don’t forget to Save all changes.

Kind regards,
—Ylli

Hi there,

You are using an old version of our theme (1.7.2) and the latest version for the moment is (1.8.8.1), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Then don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

The fix for your problem is this, just paste the code below in your Custom CSS :

.single-blog-holder .blog-head-holder img {
opacity: 1 !important;
}

But firstly please update the theme cause if you don’t update it you will continuously have problems with it.

Kind Regards,
Art

Good evening, i tried to update theme, but there cant find how. I check video and so on. Please look here https://gyazo.com/6c0454a428cfc84276ebed91bda42926 Maria

Hi Maria,

It looks like you haven’t followed the entire procedure that we have wrote on this link.

You should not write your email on the Marketplace username area, but you must write your Envato username, in this case your name is mery_su.

And on the Secret API key you must generate an API key by going to Settings > API Key on themeforest.

For more info please read carefully the link that i wrote to you

Kind regards,
—Ylli

Hi Kohyoshida,

Thanks for reaching out! Please navigate to the Admin Panel -> Settings -> Reading and set your homepage from under the static page dropdown.

Please make sure that you had done the proper following upgrading procedure:

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Please let us know, how it goes.

Best,
Imran

Hi Philluw,

Thank you, actually Ylli means Star on my language

If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).

A huge thank you from Laborator in advance!

Kind regards,
—Ylli

Hi Ylli,

That’s amazing! I have just give you guys a review – you’re doing an amazing job!

Btw the guys at ThemePunch responded asking to open a ticket and have it escalated to Jason so they can respond asap (which will need the purchase code…)

Here is a link again – http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?page=600&filter=all#comment_13239448

Hi Philluw,

I have asked them again about the problem, because that was like a “automatic” answer, so this time I made it clear:

Will let you know when they reply.

Kind regards,
Arlind

Hi there,

Thanks for reaching out! You are using an old version of our theme (1.8.6) and the latest version for the moment is (1.8.8.1), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Best,
Imran

Hi Claudia,

Thanks for your clarification! For your first issue, please try out the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

.page .wpb_wrapper .current-menu-item a {
  color: #fe6c61;
}

Regarding your second issue, everything seems to be working fine at our end (http://drops.laborator.co/1foYq ). Would you please confirm the issue again? Perhaps some more description, so that we can be of your assistance.

Best,
Imran

Perfect!! Thank you!

Hi Claudia,

Glad to hear that the problem is now solved

P.S: If you like our theme, it would help us a lot if you could give us with five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).

A huge thank you from Laborator in advance!

Kind regards,
—Ylli

Hi lpburny,

I need to view your item page and see the quality and size of images. Can you please email your item links with blurry images and your WP credentials so I can check it?

To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Best regards,
Arlind

Hi,

I fixed the problem with giving “100% height” instead of “auto” to this item in CSS:

.single-portfolio-holder .gallery .photo img

All the images became as sharp as the original ones.

Regards Daniel

Hi Daniel,

Glad to hear that the problem is now solved

Kind regards,
—Ylli

Hi muskha,

You are using an old version of our theme (1.8.6) and the latest version for the moment is (1.8.8.1), please update theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind regards,
—Ylli

Hi there,

Thanks for writing in! Please try out the flush rewrite by navigating to Settings -> Permalinks and click ‘Save Changes’ button and see if the problem goes away.

Best,
Imran

Hi there,

Thanks for writing in! Would you please try checking your memory limits?

Recommended PHP configuration limits are as follows:

max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M

For more info visit this link Recommended PHP Configuration Limits

Please let us know, how it goes.

Best,
Imran

Finally I unistalled wp, and deleted via ftp every wp file… So I installed wp again via cpanel. Then I Installed kalium template again, and then (finally!) the main demo and it works… so I think some residual file from other template caused all this problems… Thanks for your responses! Keep in contact!

Hi germankonoba,

Yes, it’s always better to install themes on a fresh Wordpress install, anyway glad to hear that your problem is now solved

Kind regards,
—Ylli

Hi Howard,

Thanks for reaching out! To change the featured image size on blog posts, please navigate to Laborator -> Theme Options -> Blog Settings -> Single Page -> Featured Image Size as per shown here: http://drops.laborator.co/IPZs

Best,
Imran

Hi Klaudia,

We don’t have any option to turn off this feature for the moment.

Kind regards,
—Ylli

Hi there,

Thanks for writing in! Upon checking your site on an iPhone 5, it seems to be working fine at our end (http://drops.laborator.co/1cxaj ). Would you mind confirming the issue again?

Best,
Imran

I have an addon-question as well, is it possible to deactivate the portfolio links above the portfolio tiles as well?

Hi Siouxzie,

Glad that it helped! Currently, the maximum number of items per row is four. However, it will be forwarded to our development team and might be considered in our next theme update. Would you please clarify your last question a little more? So that we can be of your assistance.

Best,
Imran

Hi there,

Thanks for dropping by! Please read out the following and let us know if you have any question.

Best,
Imran

Hi Verendering,

Thanks for your clarification! Would you please provide your login credentials with the following information to support@laborator.co:

1) your WordPress user/password/URL
2) reference the URL of this query in the email
3) briefly report the issues you have

Best,
Imran

Hi Tom

This issue is related to this option:

(view large version)

Because if you are using “sticky description” it should wrap the container of text within scrollbars in order to create space for share buttons, project links and so on. This happens because the layout of project description will be fixed on screen so the user won’t be able to view the rest of text when the container is fixed. I guess you are understanding me. If you don’t want that to happen, simply uncheck Sticky Description field.

Best regards,
Arlind

ah, okay.

is it possible to change the height of the inline scroll container to show a bit more text? or to use the complete descriptiontext? i allways use enough pictures to get save that the complete text can be shown, so maybe it’s possible to control it in this way?

regards tom

Hi Tom

The sticky description scroll height is shown based on screen size, here are two examples:

1. Screen size is smaller:

(view large version)

2. Screen size is larger:

(view large version)

So the scroll height always depends on screen size and its dynamic.

Best regards,
Arlind

Hi Jolly,

Thanks for your clarification! Please add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

.page-id-2167 .wpb_wrapper {
  margin: auto;
}

Best,
Imran

yeah! it helped!

but now the bg-picture isn’t fixed on the right bottom anymore so on mobile it don’t shows

and could you tell me how i can make the text appear more neatly on mobile

and for the about page so the logo don’t overlaps with the text

here some screenshots to show what i mean : https://we.tl/iARvGH98Xn

THANKS!

Hi jollyschwarz,

This can be done directly through the Visual Composer in the page editor, in the row where the image of the girl is set you can edit that and there is an option to set the Background Position which is centered at the moment and you need to set it to Right.

Kind Regards,
Art