8558 comments found.
Hi, I woud really like to purchase this theme but I found a problem with it. On a mac you can swipe your fingers to the left and right on the trackpad to go back and forward 1 page on your browser (its equal to pressing the back/forward buttons on the browser). This trackpad gesture is glitchy on the uncode demos (with the “Envato” frame removed, link: http://www.undsgn.com/uncode/). If you click on any of the main menu pages and then swipe to go back to the previous page, it does not work until you try 5 or 10 times. I have tried this on the all demo pages and on many of the showcase websites, and all but a few of the showcase sites had the same problem, tested on safari and chrome on 3 different macs. Please check this.
Hi MattC93,
thanks, we are aware of that and the fix will come with the next release, so you shouldn’t worry about that.
Hello – I just purchased your theme (great theme by the way!) and was setting it up using the classic consultant demo. On the front page however, it doesn’t have the 4 icons (strategy, top performances, advanced grid and customer care).
I was wondering how can I ass these and what are the icons called so I know which ones to add? Thanks!
And just for reference – here is the page I was trying to recreate: http://www.undsgn.com/uncode/homepages/classic-consultants/
Hi swhitlow, you can read more about the animated icons at the bottom of this page: http://www.undsgn.com/uncode/documentation/icon-box/
If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Your Theme’s really friendly mobile & able to SEO?
Hi Edoku and sorry for delay! Yes for sure you can also use the famous YOAST seo plugin, the best solution for seo on wp.
Dear friend, what font with cyrillic characters would you recommend to use instead of Hind and Poppins font?
Hi AndriyGusak, we have not much experience with cyrillic fonts, I have found the Google Fonts list with cyrillic chars, please have a check https://www.google.com/fonts/?subset=cyrillic
If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hi! Can I use it with “original”, untailored Visual Composer yet? Or still on “wish-list”? =)
Hi johanpajobbet! If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hi guys, is it possible to add sound to a video that is being used as a video BG header. And is it possible to add the WebM and OGG versions so that the BG video would have a chance to play on mobile devices?
Thanks for your time.
http://www.undsgn.com/support
Hey Uncode Design team, I have updated the theme then I cannot add media in my visual composer dashboard. Do you guys know what will be the reason? thanks a lot! I really need this template to build my template here.
Hi ZephyrLee1988! If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hello, I’d like to purchase this lovely theme and I have two questions:
1. I have a personal blog on a domain I bought (of the type www.personalblog.ro) and I want to create a sub-domain on it, dedicated to a book I published (like www.mybook.personalblog.ro). Can I use the theme for both my domain blog and the sub-domain blog or do I need to buy two licenses?
2. I’m writting in Romanian and that implies using diactitics (a lot of ?î?????ÎâÂ). Does regular font families used on the theme allow that or I need to change all the fonts used – and is that possible?
Thanks!
Hi alex127,
about the license it’s better if you ask directly Envato to be sure. For the font we use the Google Hind and Poppins font, so you can check here if all the chars you need are available https://www.google.com/fonts/specimen/Poppins https://www.google.com/fonts/specimen/Hind, but of course you could also use other fonts if you want.
Hi! Very-very-very nice theme. I plan to use it for production (factory) company. I like home and product modern page very much, but about company it’s not very useful for me. I need something about Factory, Production Line, machines, annual reports, catalogues downloads, vacancies etc. Are you planing to upgrade theme in this way? Thank you.
Hi AndriyGusak and thank you for appreciate Uncode! 
Maybe I dont understand your reuqest, sorry. We have a strongly update schedule as you can see in the change log: http://www.undsgn.com/uncode/documentation/change-log/
Do you refer to have new about us layouts? Let us know!
Hello. i’ve tried installed uncode.zip under Appearance>Themes, but it keeps giving me a ERR_CONNECTION_RESET error. I wonder what steps did I get wrong. Appreciate all forms of help as i’ll love to play with this awesome theme. thanks!
Hi mrhobbeschen!
This is really the first time we have this error (Uncode is not installed yet). Are you able to upload any other .zip WordPress themes on this installation? Seems something is blocking you. If you search on Google about this error you can see is something deal with the server itself, not the theme, read here. If the WordPress procedure dont works for you, please follow the installation via FTP: http://www.undsgn.com/uncode/documentation/ftp-installation/
If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Hi, two pre-purchase questions:
1). Can the ‘Portfolio Demos/pages’ be archived in the same manner as blogs by any chance? It’s just that I much prefer the portfolio layouts then the ones on offer for the blogs.
2). Any plans to add a ‘forum’ at any point?
Great piece of work by the way, absolutely awesome!
Hi ShortBlast and thank you for appreciate Uncode! 
1. Yes for sure, consider both Portfolios, Blogs and Products are mastered by the same module so you can have any kind of layouts, please have a check to this video to understand how the power Posts module of Uncode works, you have more than 100 options to mix: http://www.undsgn.com/uncode/documentation/posts-media-gallery-video-tutorial/
2. Actually we dont have this in our to-do-list but a few users that have tested BBPress (the most famous forum solution for WP), confirmed this works just fine, even if you dont have particular visual modifications.
Let us know if you need more infos!
Hi there
Since the update, WP and Uncode Core, a few things are non functional in Safari. Color palettes are missing the Color picker, and cannot upload media backgrounds. Works fine on backend and front end in Chrome. Any suggestions? Thanks!
Hi,
Have you tried to clear the browser cache and save the theme options?
Hi no I haven’t but I will !:) That may be it! Thanks!
Hi, pretty sure this helps! 
It did! Thank you 
Thank you for confirm!
Hi there, I just purchased this theme…and I’m having issues installing the plugins. It’s taking forever to install them…I haven’t been able to install even one. It just keeps spinning but nothing happens.
Hi thebbastore!
Does the theme & plugins intallations dont works for you?
http://www.undsgn.com/uncode/documentation/installation-demo-import-video-tutorial/
Really the first time we have this issue cause the plugin insallation in handled by WordPress itself.
Please drop a few lines and we care to support the solution soon! Sure something with the Welcome Screen requirements: http://www.undsgn.com/uncode/documentation/welcome-screen/
Thank you!
Support Forum: http://www.undsgn.com/support
I have a few questions about how you deal with media, galleries and attaching media to pages/posts.
1. Do you use the core Media Library functionality to upload and store all images/media?
2. I see from screenshots that there is a “Medias” meta-box on the Page/Post Edit admin screens. If you add media using that meta-box does it get stored in the core Media Library?
3. Are the images that are shown in the Medias meta-box simply images that are “attached” to the post/page” or are you storing this association in custom field of some type?
4. Are galleries generated using the core “gallery” shortcode or do you use your own shortcode or custom fields to tell a page or post to generate a gallery?
These are all important for me to know how much migration work there will be moving to Uncode from another theme.
Thanks.
Hi padams66 and thank you for interest! 
1. Yes for sure but this is en extended version, please have a check here: http://www.undsgn.com/uncode/documentation/enhanced-media-library/
2. Yes for sure, I think you refer to this one: http://www.undsgn.com/uncode/documentation/page-medias/
3. What you mean exactly? These images are handled with a serie of options to create all the portfolio layout variations you see.
4. This is up to our unique take on Visual Composer, you can follow this video to know more (last part of the video): http://www.undsgn.com/uncode/documentation/posts-media-gallery-video-tutorial/
Let us know if you need more infos!
Re: 3 – I have an existing theme full of galleries. The galleries are generated by the use of the core Gallery short code and simply display images that are “attached” to the post. Would I have to recreate these galleries in Uncode? or will it see a gallery shortcode in the post/page content and render the gallery correctly?
Does the visual composer output a core gallery shortcode or are you storing the list of images to display in each gallery in custom fields that would have to be populated when I migrate?
Hi padams66,
you will see the shortcode of the gallery created since we are using the same base. Then you just will need to customise it so achieve the way you want them to look.
I purchased the theme but i think you misunderstood some of my questions. I wanted to know if your theme respected WP’s core gallery shortcode (i.e. [gallery]). It does not. Your gallery implementation is proprietary and either is stored as a custom page/post setting or, if you activate the visual composer, they use the [vc_gallery] shortcode.
This makes it impossible to migrate an existing site that makes use of WP’s core [gallery] shortcode as your theme forces one to re-create all the galleries using the visual composer or attaching “Medias” directly using your medias meta-box on post/page admin screens.
This is really too bad as there is no good reason why you couldn’t simply extend the core [gallery] shortcode with extra params to accomplish the same thing. I highly recommend you look into that approach if you hope to make the theme appealing to photographers.
DM me if you are interested in discussing this further as I think you have a wonderful theme and I’d love to use it myself and recommend it to photographers but can’t based on this important implementation detail.
Thanks.
Hi Hi padams66,
as the link I send you the Media Gallery is based on the Visual Composer Media Gallery module; so I think is clear enough how it works: http://www.undsgn.com/uncode/documentation/posts-media-gallery-video-tutorial/
None of the modern advanced multi-use WordPress themes work with the native shortcodes anymore, nowdays this is the new standard.
If you need dedicated support or you need to discuss about this, support is offered in our forum, please drop a few lines. Thank you!
http://www.undsgn.com/support
Hi padams66,
Sorry for the misunderstanding, I thought you meant galleries created with Visual Composer. We can of course grant you a refund because of that. maybe a better approach would be to create a utility to convert the shortcode since some of the users would like to keep them as they are. It’s not easy to satisfy the needs universally.
Thanks a refund would be great. I do disagree with you about the fact that “this is the new standard”. You don’t re-create the WP core menu or widget systems so I’m not sure why you think gallery is any different. Again, I’m happy help show you guys how to use core’s [gallery] to accomplish the same things – as I’d love to use your theme.
Hi padams66 you need to ask refund to Envato support itself (every economic negotiation is with ThemeForest), they will ask about the cause and we can confirm we dont understand each other when you ask pre-sale questions. Confirmed.
I have another pre-purchase questions… I really like this layout: http://www.undsgn.com/uncode/homepages/portfolio-agency/ However, on the mobile version, the filter options (ALL, WEB, ADV, BRANDING, DESIGN, PHOTO) don’t show up. Is it possible to allow filtering on the mobile version?
Hi thebbastore and thank you for interest! 
This is a design choice, in Uncode you have an option to hide the filter menu on mobile named “Filter menu mobile hidden” as you can read here: http://www.undsgn.com/uncode/documentation/posts-galleries-module/
If you want to know more about the Uncode unique Posts module you can check this video too: http://www.undsgn.com/uncode/documentation/posts-media-gallery-video-tutorial/
Let us know if you need more infos!
Hello again, one other issue I have noticed. In the Theme Options – Palette – the “color picker” is gone. Cannot select color or hex code. Thanks.
Hi uncoeur11! If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hello
Since updating the theme and WP, I cannot add Media (as a background) within VC – click on the Add Media button does nothing. Could you please advise? Thanks 
If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hi,
Where can I put in the regular license key? I just bought it for another project of mine, where the theme had been uploaded couple days ago. I just want to have the full package and all updates for that site. The thing is: that the Visual Composer doesn’t work, I cant update ut. Therefore I bought that Theme License.
Hi Michael_Novac!
If you have updated your WordPress to version 4.5 you need to update the Uncode to version 1.3.1 as well update the required plugin Uncode Core and Uncode Visual Composer with the latest version packed with this version, you dont need any license. Please follow this: http://www.undsgn.com/discussion/7381/-wp-4-5-required-update-uncode-1-3-1-#Item_1
If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Thanks for the really fast reply. The thing is – I dont have any of these Plugins in the Uncode -> Install Plugins. Nether can I see an option for “Update Uncode Core”. I have the Version 1.2 of the Theme.
Hi, please follow the link to our support forum and install the Uncode 1.3.1, if you have any needs please open a ticket! Thank you! 
None of your ‘recommended’ steps for the 4.5 update work. Did a complete reinstall etc. Waste of my night.
“Warning: fopen…: failed to open stream: No such file or directory” yep, seems pretty standard
Have you deactivated and removed the actual version of VC as you can read at point 2? http://www.undsgn.com/discussion/7381/-wp-4-5-required-update-uncode-1-3-1-#Item_1
Have you opened a ticket if this dont helps you?
where is best to ask questions here or http://www.undsgn.com/support
I have a question about the filter behaviour, I want it to function like this one does
http://demo.kaliumtheme.com/agency/portfolio/#i.e. when I click on a certain category I see the items actually rearranging rather then all the items dissapering then the relevant ones reappear.
thanks, O
Hi orooro1,
please open a ticket in the support forum. Thanks