Can you please tell us on what area this message is appearing? Just screenshot it and send us the link

You can upload screenshots on this site if you don’t know any other service.

Kind regards,
—Ylli

Hi nasdam

Yes, you can do it this way:

<script>
jQuery( window ).load( function() {
    jQuery( '#portfolio-items-container' ).isotope( 'layout' );
} );
</script>

This should do the trick.

Best regards,
Arlind

Hi Arlind,

Actually i’ve solved the problem yesterday with this code:

And added the ID to the “All” option.

I’ve tested your code and it works too, and i think it’s better than mine.

Thanks, have a nice day.

Hi nasdam,

Oh, if that worked for you its great then.

The fix I gave you previously does basically the same job, you may try it and see if it works for you.

Best regards,
Arlind

Hi Sithi,

Thanks for reaching out! You are using an older version of the theme and the latest version is 1.8.9. Kindly upgrade to the latest version in order to resolve the issue.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Best,
Imran

Hi there,

Thanks for reaching out! Would you mind providing us with a little more clarification of your requirement? Regarding your second question, please navigate to Admin Panel -> Settings -> Reading and choose portfolio as a front page, as per shown in the following:

(view large version)

Best,
Imran

Hi Drew,

I see that you are using the latest version of Revolution Slider that we provide with the version 1.8.9 of Kalium.

Note that if any of theme required plugins has released new update after the date that we released Kalium 1.8.9, we will include the latest version of that plugin in the next update.

Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,

You never need to buy any premium plugins that comes with our theme

Kind regards,
—Ylli

I understand this and I thank you for the clarification but the functionality of the RevSlider still won’t work. I can’t build a slider or edit current ones. I can’t change any settings or do anything with the plugin. Can you please help me in figuring out this issue?

Hi andrewrhutson,

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind regards,
—Ylli

Hi Helena,

Thanks for reaching out! You are using an older version (1.8.6) of our theme and the latest version that we just launched is 1.8.9. Kindly upgrade to the latest version to resolve this issue.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

P.S: I see that your support subscription has expired, kindly renew it to avail the future support service.

Best,
Imran

Hi rawrtalent,

This option is not available for the moment.

Kind regards,
—Ylli

Hi there,

Thanks for writing in! Would you please provide us with the detailed description of your requirement and perhaps your desired mockup screenshots with the issues imprinted? So that we can come up with a tailored answer once we have a better understanding of your problem.

Best,
Imran

Hi Molly,

Thanks for dropping by! Would you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Best,
Imran

Hi axausa,

Glad to hear that you managed to solve the problem, i just visited your site and i must say that it looked very minimal and beautiful, congrats for your job there

We would like to showcase your site on our twitter account, and on a separate website that we will create this month. There we will put all the amazing and unique sites that are created with Kalium theme.

If you want to submit your site just visit this link Showcase, and we would be very happy

Warm regards,
—Ylli

Hi axausa,

We saw that you have rated our theme Kalium with 4 stars, and there was not any reason why you think that our theme deserves this rating.

Can you please tell us what problem do you have with our theme? As you see we are continuously updating Kalium with new features, updates, compatibility issues with other plugins and other things even that it has been time that we created this theme.

When any client rates us with low stars we think that it will not contribute so much on our product improvement.

We kindly ask you if you can increase your rating on our theme.

If not, at least tell us what we need to improve to make our product more sophisticated to meet your needs.

Hope that you will reply us soon

Kind regards,
Ylli from Laborator

Hi axausa,

Did you had time to read my message please? I would really appreciate a response from you.

Thank you very much and have a great day!

Kind regards,
—Ylli

Hi there,

Thanks for reaching out! You are using an older version of our theme (1.8.8.1) and the latest version for the moment is (1.8.9), kindly update the theme first.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Best,
Imran

I am running the latest version of Kalium now. My problem remains, I am not sure how to display a header Title above the content on the Products page. I want the header to look the same as this page (with the gold underline) http://www.goethes-schokolaedchen.de/firmenkunden/?preview_id=18&preview_nonce=499691724b&preview=true

How can I have a style like that, which is easy using the visual editor.. but on the Products page (main Portfolio page) it seems that anything I add in the Visual Composer area is actually invisible. Right now I have a text header w/underline on this page, but you cannot see it; http://www.goethes-schokolaedchen.de/produkte/?preview_id=31&preview_nonce=3de05a6ba5&preview=true

Screenshot of backend of my Portfolio page: http://d.pr/i/16K4U

Thanks for your help.

Hi pixelsurgeon,

The problem is that when you select a template like Portfolio in the Templates section then you won’t be able to add elements from the Visual Composer, if you want to have the line on this page then add this code to your Custom CSS:

.section-title h1, .section-title h2, .section-title h3 {
    border-bottom: 1px solid #F7BE68;
    padding-bottom: 13px; 
}

Kind Regards,
Art

Hi SørenJ,

Thanks for reaching out! After you update the theme, please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that.

You never need to buy any premium plugins that comes with our theme.

Best,
Imran

Hi there,

Thanks for writing in! Kindly add this: [lab_social_networks] to Laborator -> Theme Options -> Footer -> Footer Text, as per shown in the following:

(view large version)

Best,
Imran

Thanks again. Very useful!

Glad to hear that

Kind regards,
—Ylli

Hi there,

Thanks for dropping by! Kindly navigate to Laborator -> Theme Options -> Footer -> Footer Widgets and click on the hide button as per shown in the following:

(view large version)

P.S: I saw that you have posted multiple tickets, if you have any question on the future, please write you comment only on one thread and kindly don’t create multiple threads.

Best,
Imran

ok, thanks for the help and sorry for the multiple threads.

Hi PVL777,

Glad to hear that

Kind regards,
—Ylli

Hi PVL777,

Glad to hear that

P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).

A huge thank you from Laborator in advance!

Kind regards,
—Ylli

ok thanks, I will!

Glad to hear that

Kind regards,
—Ylli

Hi littletoller,

Can you please add the code below to Custom CSS

.first.col-lg-3.col-xs-6.do-lazy-load-on-shown.catalog-layout-default.post-11853.product.type-product.status-publish.has-post-thumbnail.product_cat-subscriptions.tm-has-options.shipping-taxable.purchasable.product-type-simple.product-cat-subscriptions.instock.loading-finished {
    width: 100% !Important;
}

Kind regards,
—Ylli

Hi Ali

This is weird. Can you please send me your FTP credentials so I can test the code and see where is the issue. Also tell me what term do I need to search in order to get those results.

To send us email use this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Best regards,
Arlind

Hi there,

Thanks for reaching out! Kindly add the following code to your Laborator -> Theme Options -> Theme Styling -> Custom CSS field:

.woochimp_skin_general {
  margin: 0px !important;
}

Best,
Imran

Thanks

Hi littletoller,

Glad to hear that your problem is now solved

P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).

A huge thank you from Laborator in advance!

Kind regards,
—Ylli

Hi brunodruelle,

You are using an old version of our theme, and the latest version for the moment is (1.8.9), please update theme first and then the premium plugins.

The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

Kind regards,
—Ylli

Hi Mark

We don’t have an ETA for the updates but i can say that we have more than 120+ features to add on our to-do list and among them 25 that are marked as priority is the feature that we are talking with you.

To enable arrows, you need to activate them in theme options, see here:

(view large version)

and save options, it will fix your issue with arrows.

Best regards,
Arlind

Thank you so much !

Hi Markzoi,

Glad to hear that your problem is solved now.

Have a nice day!

Best,
Imran