Hi,

I’m not sure, most likely not as they come bundled with the theme and should be used with it. But you could check on that with Envato, maybe they’ll say it’s OK: https://help.market.envato.com/hc/en-us/categories/200216004

After all the plugins from CodeCanyon are relatively inexpensive and you can always purchase your own license which will be best for automatic updates and support from the plugin authors.

Regards

Hi Super-fly,

the answer to all your question is “yes”. Once you purchase the theme you’ll have access to the theme’s support forum – which contains over 20,000 support threads that we have already resolved and questions there are answered under a couple of hours usually. For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/

I also have the “child” theme for U-Design offered there as well.

Regards, Andon

Thank you

Hi,

you will find it in the support forum right HERE.

Regards

Hi Sukola,

As you may already know, recently Envato has changed their item support policy regarding the support provided for themes sold on their marketplace as per this announcement.

Now, if you have purchased the theme prior to Sept. 1st, 2015, you will be granted “Grandfathered” support status, meaning you should be able to post questions in the forum as a regular member without having to pay for extended support. This is my initiative, I decided to grant this option for users who have purchased the theme prior to Sept 1st, 2015 because before that date there was no such support policy by Envato and I was always providing free support for users.

If you have purchased your theme AFTER Sept. 1st, 2015 and greater than 6 months of today’s date going back, then your support would have expired and you need to purchase extended in order to post questions in the forum. You will still have “View Only” status which means you can still access the wealth of information (over 20K questions answered) and the FAQs, etc. so you’re not left out in the cold, additionally if you have an emergency or you think you discovered a bug you can still contact me via email. You can send me an email through my Profile page.

Regards

Hi,

it doesn’t look like you’ve updated your theme in a while, please check the theme’s changelog, especially when you decide to update WordPress, that’s to make sure the theme is also fully compatible with the WordPress latest, in recent updates I applied WP 4.5 compatibility fix,so most likely, seeing that you’ve not updated the theme recently, this is what’s affecting your site.

Also, please post support related question to the forum, we don’t provide support in this area here. For your convenience, the direct link to the forums is: U-Design Support. If you continue experiencing issues with this please take this discussion to the forum.

Regards

Yes it is included with the theme, once you update your U-Design theme to latest version which at time of this writing is 2.10.1 and then you will be able to update to VC’s latest release.

I listed in the theme’s Changelog what’s included in each update, so you can see in the last release of the theme I’ve updated Visual Composer: http://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-history

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

you would need to download the theme in order to get Visual Composer, there is no way to offer direct download link to the plugin as it needs to be bundled with the theme. If you have further question please post to the forum.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi,

Sounds like you have Wordfence plugin active, make sure to set it’s “Firewall” feature to learning mode to white list the theme’s settings page, if you have further questions please start a new thread in the theme’s support forum, we don’t provide support in this comment area here. For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi jordigg,

try signing up with the forum using the green button “Sign in with Envato”: U-Design Support.

It’s important you do that to properly set your support status, if you have purchased the theme before Sept. 1st, 2015 you will be granted “Grandfathered” support status even though your support period has expired. If you still have issues signing up please email me to sort it out. You can send me an email through my Profile page.

Regards

Hi propertyspacesg,

No, the stay on top is for desktop only, that’s because the menu is completely replaced with responsive/mobile menu on smaller devices’ screens.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi ViridWeb,

I DO offer the demo content but I don’t include in with the theme files to make the download file smaller size, instead I’ve provided the demo content in the theme’s support forum, which you can grab from here: http://dreamthemedesign.com/u-design-support/discussion/22852/optional-demo-content

Regards

Hi,

you mean the Formcraft is not compatible with the theme…
To be honest I’m not familiar with that plugin, never heard of it, if this is another form building plugin there are tons of really good ones out there, at least 20+ that I’ve run into, I’ve worked with some but not this particular one.

If you want email me some more info on this issue, for instance any error messages, what exactly is not working, and a link to your site and I’ll see what I can do. You can send me an email through my Profile page.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi Peter,

I have seen some in the past but I don’t have one handy to show it to you. Maybe post your question in the support forum so other members can reply. For your convenience, the direct link to the forums is: http://dreamthemedesign.com/u-design-support/ If possible, please start a new support thread so all of the team can help you out.

Regards

Ok, will do. Thanks.

Oh, I see, well in that case you won’t see the actual category and post tags pulled under the portfolio item but you can add any text or description you want under each items, it’s free style text. I hope this makes sense.

Regards

Another question, items on portfolio filter can be a link?? can i attach a link to image on portfolio filter??

your question is not very clear, do you mean can the Portfolio item thumbnail image be a link, or? The filter links otherwise are used for sorting so they are links already but automatically generated. You know if you need greater flexibility with the filters you can always set up gallery with the Essential Grid plugin which comes with the theme, it’s great for that, here’s a link if you want to check it out: http://codecanyon.net/item/essential-grid-wordpress-plugin/7563340

Regards

Hi miapalk,

It’s an unfortunate situation where you depend on someone and they are not responding. Once the theme is purchased, future updates are free with that account, so unfortunately the way ThemeForest.net is setup only the owner of that account can have access to the theme that was originally purchased.
Since you’re not in touch with the person that purchased the theme originally, it’s impossible to get updates for that license. In general, it’s best for the person that owns the website to have purchased their own license of the theme, that way they will be independent of anyone maintaining their website for future updates or access to support forum since the purchase code is required to register in the support forum.

Regards

Hi,

Well, your site DID NOT get infected because the theme is infectious BUT because you most likely never updated it or kept your plugins up to date, which means you didn’t keep up with the security fixes along the way. As with any theme or plugin it needs to be kept up to date. This is especially true if you are using Revolution slider that ships with the theme, which has a security update a couple of years ago.

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards