23205 comments found.
I purchased the original Porto theme – why was it taken off of the Marketplace?
The original Porto wordpress theme was removed permanently due to lack customer service, and this is completely new different with old one. You should contact the author Spyropress to get support for previous version.
Since the recent update this month (April 22, 2016), master slide plugin is conflicting with theme. when i activate it , i can not get WordPress dashboard
Hi,
Thanks for purchasing porto.
Can you please kindly contact us through Ticket via Support System (cPanel, FTP, WP login info is preferred) so we can check this for you: http://smartwavethemes.net/support/
Thanks
Hello. Our client just noticed the theme is not working on iPad for some strange reason. They can’t scroll down the page at all.
Please advise.
Thanks, Ryan.
Hi,
Thanks for using porto.
Can you please kindly contact us through Ticket via Support System (cPanel, FTP, WP login info is preferred) so we can check this for you: http://smartwavethemes.net/support/
Thanks
error responsive when mobile admin??
Hi,
Please explain your issue a little bit more. Thanks
error reponsie mobile of you
Hi,
Can you please kindly contact us through Ticket via Support System (cPanel, FTP, WP login info is preferred) so we can check this for you: http://smartwavethemes.net/support/
Thanks
How can i turn off the slider on Home Version 25?
Go to edit page and delete the master slider element from the page. Thanks
Hi, can you tell me how can i disable list view on products category? I want to show only grid view. Thank you!
Later edit: Resolved. Edit in inc/functions/woocommerce.php line 68.
Hi,
Sorry porto do not have any option like this as this is default functionality of the woocommerce.
In future, for further questions / technical support please contact us via Support System: http://smartwavethemes.net/support/
Thanks
Ok, thank you!
The site is www.capritime.it
When you load the page , the class
< div class = “owl -stage outer – owl – height” style = “height : 14px ; ” >
Has height set to 14px. How can I fix this bug ?
Hi
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through themeforest support page again with your issue details.
Regards, SW-THEMES
I know that the support has expired . But these ores problem is how I support and has never been solved . The problem does not depend on me , but a bug in Owl Carousel . You can at least tell me what to change in order to do it ?
Hi,
Please update your them with latest version of Porto theme 2.8.3, it is available on ThemeForest for download, I hope after theme update your all issues will solve auto.
If still you are facing any issue then please contact us via Support System: http://smartwavethemes.net/support/
Thanks
Please update Theme to be Compatible with YITH WooCommerce Ajax Search Premium v1.4.0 plugin
Hi,
We have not seen this error before. Can you please kindly send us cPanel, FTP, WP login info through Ticket via Support System so we can check this for you: http://smartwavethemes.net/support/
Thanks.
We changed the rating to 5 star. Thanks
Thanks so much, highly appreciated.
Check your demo: “Error establishing a database connection”
Thanks for your report, its working now.
Sorry, what do you mean?
Since the recent update this month (April 22, 2016) the Post Grid is not working. the Narrow data source is not pulling from the data source. For example I have selected “Post” on the date source and when I type to narrow my source I will not read the POST I have previously published. It only picks up “Tags” not post. and when you try to delete old tags it won’t delete/remove
Hi,
Can you please kindly send us cPanel, FTP, WP login info through Ticket via Support System so we can check this for you: http://smartwavethemes.net/support/
Thanks and have a nice day.
I edit discussion setting and saved “Break comments into pages with (5) comments per page and the (last) page displayed by default Comments should be displayed with the (older) comments at the top of each page” But the page is not breaking them into pages,
Sorry Porto do not have this option. Thanks
Hi, Could you please help me.
1. After assign the filter at widget admin, I navigate to category page, the price filter is not showing up. But if I click one of the product tags, then it will create a display product page with price filter, which working well.
I have tried to deactive and activate the YITH plugin, but the the price filter is still not showing up in the category page.
2. Any guidance in creating colour filter ? I have tried to run though the other thread about this topic, but no such a structured explaination found.
Please advise. Thanks.
Hi,
Can you please kindly send us cPanel, FTP, WP login info through Ticket via Support System so we can check this for you: http://smartwavethemes.net/support/
Thanks
Hi, if i put too many variations it causing a out of stock error. Is that a theme related bug or a woocommerce bug?
Hi,
This is related to the woocommerce. Please review this link https://docs.woothemes.com/document/problems-with-large-amounts-of-data-not-saving-variations-rates-etc/ Thanks
Hello. I had some problems with the update of Wordpress and Visual compenser. Now with both updated the problem continued and will not appear some theme content and visual plugin. Sorry for English. tks!
Hi,
Can you please contact us through Ticket via Support System so we can check this for you: http://smartwavethemes.net/support/
Thanks.
Is their a way to use a different icon set besides font awesome for the menu? They’re very limited for an ecommerce style site.
Hi,
Thank you for your interest in Porto. We have not tested this but we hope that other icon fonts will work fine with porto theme if included properly.
In future, for further questions / technical support please contact us via Support System: http://smartwavethemes.net/support/
Thanks and have a nice day
Hello,
Could you see the design of the checkout page? Is one step checkout?
Thank you, a greeting
Can you please explain what issue you are facing? However the Checkout page of porto is On step checkout.
In the demo could not see the checkout page, now i can see it.
A greeting.
Hi there,
I have just purchased your template and am interested in developing a website using this template, but would like to develop the website on my wordpress account and once completed, I would like to port this over to my clients wordpress account. Can I do this? Or do I have to develop the template using their worpdress account? If so, can I do so without it effecting their current website until I am ready to activate the newly developed site?
Thanks
Ben
Also, the instructional video in the documentation link doesn’t work:
https://vimeo.com/17147778Thanks
Thanks for your reply! I’m probably being thick, but I have tried to remove pages from within the menu editor, but when I click save menu, it says I do not have permission to do so? I have installed your demo template and am now trying to edit it… the first thing being to edit the menu.
Thanks!
Hi! I’m having an issue with the mobile menu. When you click on something that has a dropdown it will not open. Can you tell me how to fix it please? Thanks in advance.
Hi
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through ThemeForest support page again with your issue details.
Thanks
