3574 comments found.
Hi there, it seems my checkout is not working on my new webshop. I’ve just tested it for the first time, and it failed. Doing nothing. Can you please check it, and let me know what could be the problem?
Thank you very much for yuor help!
best regards Karesz
I forgot: www.giranelli.com
Hi tothkaroly,
This problem is probably happening because you are using an old version of our theme (2.8) and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure 
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Hi Ylli,
thanks for the reply.
I updated, but the problem remains.
And I faced two other things.
First is that in Internet explorer or in Edge the menu button “our products” not working. I mean it opens down the sub-menus, but in Opera if I click on th “our products”, since it is a category button, it lists all the products tagged with the specific category.
Even sub-menus not working, only sub-sub menus, the last level menu items (which has no further menus below) works as category menu.
In Opera browser everything is fine, in IE or Edge, they won’t work.
The other is that the Visual Composer doesn’t want to update, it asks for purchase code.
Thank you very much and best regards
Charlie
Sorry, I was wrong, the Visual Composer works properly.
Hi Charlie,
Glad to hear that the problem is now solved
P.S: If you can’t update LayerSlider, go to Plugins > Installed Plugins and – delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
Kind regards,
—Ylli
Unfortunately the problem still exists. When I click “checkout” in the Cart, a blank page is loaded.
Hi tothkaroly,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Message sent, thank you Yilli!
Hello,
When trying to access “All Pages” from within the WP admin dashboard I am seeing the following error page (I have removed the site URL name and replaced it with websitename for this comment) :
— When selecting all pages I am navigated to this page:
http://www.websitename.com/wp-admin/edit.php?post_type=pageThe www.websitename.com page isn’t working
www.websitename.com is currently unable to handle this request. HTTP ERROR 500
This is the only WP page/dashboard area that has this problem.
Please advise.
Hi jacobkcurtis,
This should be an internal error and I am unable to diagnose what is going wrong there.
Can you please enable WP Debug Mode because I am not able to exactly know what kind of issue is this.
To turn on WP Debug Mode, follow these steps:
1. Open wp-config.php
2. Find WP_DEBUG constant (written as define('WP_DEBUG', false);)
3. Set value to true (define('WP_DEBUG', true);) and save file.
4. Go to the same page, refresh it and you will see a PHP warning or fatal error being display. Copy the error or better send me the screenshot so I will be able to understand what kind of issue is that and will give you proper fix to it.
Best regards,
Arlind
Hi There,
I cant edit my site at all. Please help me….....
Thanks Nuwan
Hi Nuwan,
This problem is probably happening because you are using an old version of our theme (2.8) and the latest version for the moment is (2.9.2), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Hi Ylli,
Thanks for your reply. I did it. But it wont work. Is there any other methods I can try?
Thanks Nuwan
Hi Nuwan,
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
If the problem is still active then please reply this ticket again and we will check this problem further
Kind regards,
—Ylli
Hi Ylli,
Thanks for your reply. I done it. now it sorted. Now i cant update Layer Slider plugin.
Thanks Nuwan
Hi Nuwan,
If you can’t update LayerSlider, go to Plugins > Installed Plugins and delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
Kind regards,
—Ylli
I am having an issue with Woocommerce. All the products show a different price on the website than the regular price on the backend. I’ve looked all over to figure out why this is. Any help would be greatly appreciated!
Hi FFG2016,
Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Kind regards,
—Ylli
Sure, here is the url: http://fiercefetishgear.com/
I’m not sure that you would see anything wrong from the front end. The problem is with the price on the backend not displaying correctly on the front end.
Hi FFG2016,
Hmm this is very weird problem.
We don’t have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
If this problem is still not solved then can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Is a post grid -> masonry grid but it’s not manor at all. What can I do to make it an actual masonry post grid.
Hi louloujdc,
We cannot do anything about it as it is a Visual Composer built-in feature so it’s not up to us, but we will update the theme and the plugins to the latest version so they will be compatible to each other.
Kind Regards,
Art
Hello gentlemen,
Since the latest update, the custom CSS snippet you provided to remove the red background block from the payment options area on the Checkout page no longer works.
Here is the code you gave me at the time:
.woocommerce-checkout #payment, .woocommerce-checkout #payment div.payment_box { background: none !important; } .woocommerce-checkout #payment div.payment_box { color: #555 !important; }
And here is how that area of the page is showing now:
Could you let me know how to update this CSS to remove the red rectangle?
Many thanks and best regards,
Andrew
Hi Andrew,
This is happening because you have added those Custom CSS codes:
.woocommerce-checkout #payment {
background: #de3421;
}
.woocommerce-checkout #payment div.payment_box {
background-color: #c82f1e;
color: #fff;
}
Just remove that code and the red color will be removed.
Kind regards,
—Ylli
Thank you Yili for your quick reply, that did the trick.
All best,
Andrew
Hi Andrew,
Glad to hear that
Kind regards,
—Ylli
please take a look at the footer widget with On-Sale products, why are the prices showing up like that? please compare the On-Sale footer widget of the Fashion-Demo site to the one on my website at: http://btltees.staging.wpengine.com/
Hi btltees,
I checked your site and couldn’t find the “On-sale” widget.
P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way it’s easier for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
Art
Will do. I removed it and re-added to try to fix it, it didn’t help. would you mind to take another look? It’s a widgetised sidebar with a WooCommerce Products widget titled On-Sale. Thank you
Hi btltees,
Add the following code to your Custom CSS:
.sidebar .sidebar-entry .product_list_widget li del {
line-height: 5px;
float: none;
padding-left: 52px;
padding-right: 5px;
font-size: 12px;
}
P.S. You’re using an old version of the theme, please update it and the premium plugins.
Kind Regards,
Art
Art, you’re awesome. thanks for the help!
Hi btltees,
Thank you for your rating, regarding the issue with the blog I have to say that I checked your site and tried to give you a custom fix but unfortunately I see that I can’t do anything about it because the shortcode you’re using to display the blog posts is a Visual Composer element and it’s not structured to hide the images which are blank.
Kind Regards,
Art
no problem, but something else has come to my attention and it is that on the shop page there is a large marginal white space to the right of the content, I do believe this is a new development. do you know what is causing it?
Hi there,
I checked your site and in the shop page there doesn’t seem to be a white space on the right, can you post a link or a screenshot?
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
I posted screenshots here: https://laborator.ticksy.com/ticket/785819
Hi btltees,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi lukaszbigoszewski,
The option is located when editing a page, scroll down and you should see it.
Kind Regards,
Art
Hi Art I don’t see it when editing a page. Besides I would like to enable breadcrumbs for all pages on the website not only for specific one. Regards
Hi there,
Are you sure you’re using the latest version of Aurum and the core plugins, if they’re updated to the latest version but the feature is still not appearing then feel free to send us an e-mail with your login credentials and site URL.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi guys…after the last update my visual composer is not working. Also Contact page is premanently redirecting and can no longer be viewed…any ideas what’s going on.
Hi teateatea,
Please note that the Visual Composer has done some changes, and you need to hard-refresh the browser, this is what other users have reported and after loading the new JS files of Visual Composer it turned to work fine.
Make sure you have latest version of Aurum as well v2.9.2
Best regards,
Arlind
Hi…my developer since fix the issue..thanks
Hi there,
Glad to hear you managed to fix it
Kind Regards,
Art
Hi, I am wondering how can I adding extra information on check out page with custom css code like this : http://i.cubeupload.com/QGOIrM.png
This is from one of your customers ‘snowfreaks’ a year ago http://themeforest.net/item/aurum-minimalist-shopping-theme/9600822/comments?utf8=%E2%9C%93&term=bc2JDF.png&from_buyers_and_authors_only=0&order_by=relevanceHi vnssnsa,
This requires too much customizations, and that user has made those customizations on their theme because he must know PHP.
We recommend you to search for a plugin that can do this job, it may be easier for you too.
Kind regards,
—Ylli
There’s an error since last update, when searching it sends an error (even in your demo page) http://themes.laborator.co/aurum/fashion/?s=bag
Hi zamcedi,
Thank you very much for letting us know about this bug, it seems that our code doesn’t work on old PHP versions, because on our testings on localhost the search worked perfect, but our sever (and probably your server too) is using an old version. We just fixed this to work on both
So please download this file search.php and replace it to wp-content> themes> aurum.
We will include this fix on the next version of the theme
Kind regards,
—Ylli
Hello,
i have a problem. I builded my page with your template. thanks for that. i really like it. Now the page is finish and i was checking the page on my smart phone. For my shock, i cant find any menü for mobile version..
Need your help,,, all is fine wit the page just the mobile menu is missing..
Thanks Rinaldo
Hi Rinaldo,
You to create a separate menu for your mobile devices, to do this create a new menu and then go to Appearance > Menus at the top select Menu Locations tab, then make sure you’ve set the Mobile Menu to the menu you just created, this should make it work
Kind Regards,
Art
Hi, Hope you’re doing well. I’m having issues with an element in the visual composer, and the way it reacts in responsive setting. I have 4 image banners side by side on a single row (in desktop mode), each contains text. When switching to mobile-view, I want these 4 banners to rearrange, forming 2 rows of 2 banners. I’ve done this in the “responsive setting” tab for the row element. However, the text does not scale to fit the new dimension of the banner, and overflows. Is there a setting or a CSS file I can edit to fix this ?
Many thanks in advance for your help.
Thomas B
Hi Thomas,
Can you please give me your site URL, I need to give you custom CSS for mobile device viewport size.
Best regards,
Arlind
Hi Thomas,
Please add this Custom CSS, it will fix responsive issues with image banners:
@media screen and (max-width: 768px) {
.page-container .wpb_content_element.lab_wpb_image_banner .banner-text-content strong {
fint-size: 18px;
}
.page-container .wpb_content_element.lab_wpb_image_banner .banner-text-content em {
font-size: 14px;
white-space: normal;
}
}
Best regards,
Arlind
Thanks so much ! It fixed everything ! Thomas
Hi Aurum Team,
panadise.com
I have an issue with the responsiveness of my theme. The mobile version looks completely different than the full site version. Plus the Aurum menu still shows up even though I deleted it. The page title is showing up even though I have a plug-in to hide the title. The Banners from VC are not showing up, instead, the shortcodes are been display. Please help… 
Hi there,
I don’t think it’s a problem but I think there is a misunderstanding, in the mobile version you will need to add a specific mobile menu to display it when you click on the menu trigger, I would advise you to use less plugins and to check the theme options because you have many features that can be done with it, using plugins that are not supported by the theme may cause the theme not work properly.
Kind Regards,
Art
OK.. The full site menu on my phone is only showing the search widget and not the menu itself
Hi micolito25,
The menu on mobile phone is appearing, please check your menus again, see screenshot:
Kind Regards,
Art
Thanks for the tip, I assigned the menu in the theme customizer last night. I just can’t get the mobile site to look like the full site on my phone. Can u assist me with that?
Here is the link: Full site on cell phone http://i.cubeupload.com/uA66MC.png mobile site on cell phone http://i.cubeupload.com/fNfdE6.pngThere’s the matter of the border around the slider, the menu looks diferent and there’s the site title showing.
I really appreciate your help… 
Hi there,
This is a really strange issue, I remember we have had a problem like this with another user (this is not a theme issue), in the mobile view your site is loading another theme and not Aurum as you can see, that’s why it is not displaying the same.
Can you please send us your WP and FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Some time ago I updated Wordpress to newer version and now Visual Composer stopped working (It’s just loading). Recently I also updated theme to newest version but I got VCB version 4.9 not the latest 4.11. Please help to me to make it work. Also change I made recently is increasing the size of uplaod in php.ini. That are only changes I made.
Hi purgeru,
Please first make sure that you are using Aurum 2.9.2
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure.
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer.
Note: If you can’t update LayerSlider, go to Plugins > Installed Plugins and – delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
Kind regards,
—Ylli
Thank you for your help!! It worked!
Hi I am trying to add the main image to the product detail page. I have added it everywhere I can think of but its not appearing as I need it.
URL example: http://www.shopadornandco.com/?product=cobalt-chrome-with-weave-pattern-design
When you click the thumbnail image from the products page to the product detail no image appears.
Thank you in advance for your help!
Additionally, is it possible to disable comments?
I was able to remove comment in the css please disregard the comments question
Hi Adornandco,
Glad the one of your problem has resolved! Kindly make sure that you have added the product image in your product page to the section showing in the following:
Please, let us know how it goes.
Best,
Imran
Hi i have added the image to that area. however it still doesn’t show up. I deleted it and re-added and still nothing shows up. Are there any size restraints on the image? The image size is 171×171.
Hi adornandco,
Can you please add this Custom CSS, it should work for you:
.shop-item-single .item-details-single .shop-item .images {
display: block !important;
}
To apply Custom CSS, on WP admin panel menu click Custom CSS link (as shown here).
This should fix your issue.
Best regards,
Arlind
It worked!! Thank you so much for all of your help.
This is off topic but I really want to thank you for your support and timely responses to all of my questions. I have worked with all sorts of templates and the companies that makes them (and most of the support has just been awful) and I have to say that you guys are really a cut above the rest and that makes my job so much easier.
I will be recommending your themes to future clients.
Thanks again!!!!!
I absolutely will!!! One more question – is it possible to arrange the products by brand type instead of alphabetized
Hi – is Woocomerce 2.5.5 and/or 2.6 supported in the current version of your theme?
Hi Adam,
Thanks for writing in! Kindly read out following might be helpful:
Best,
Imran
Hi adamhewson,
The latest version ow WooCommerce is 2.5.5 for the moment, and we support it
Kind regards,
—Ylli
I found an issue with either your theme, VC or Woocommerce but I’m not sure which. On my home page – www.blueskylingerie.com – right near the bottom I have used the VC element: Woocommerce Product Category from the VC tab Woocommerce. I added a featured image to each of the 4 product categories displaying on the home page, these images are 600×480px. Yet on the front-end the images are showing up quite pixellated. On mobile they are showing even more pixellated. Can you take a look and see if this is an issue with your theme?
Thanks!
Hi SuperfeinCreativeStudio,
This is a built in feature within our theme, so in this case you may choose to use the original image for the categories you have added, in this way:
add_filter( 'laborator_wc_category_thumbnail_size', create_function( '', 'return "original";' ) );
Add this code in functions.php and it will use the images you have uploaded.
Best regards,
Arlind
Thanks once again Arlind. It worked!
Hi Zach,
Glad to hear that
Cheers!
—Ylli
Hi! Good day. I’m trying to set a transparent header and as I read here the idea is that I should go to the Page editor and look below the main textarea for the three tags where I will find the way to enable it. The problem is, the tags aren’t there. I have the last update of Aurum and so far everything has been working well. Why could it not be there?
Hi there,
Have you checked if you have installed all the required plugins by the theme, also can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
Hi! Yes, i had all the plugins required. I installed the new update and everything appears now. Thanks
Hi JJforests,
Glad to hear that, remember to keep your site always updated
P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).
A huge thank you from Laborator in advance!
Kind regards,
Art
Hi Guys
For some strange reason the “Page options” panel disappears from the edit page screen after installing and activating the wpml plugin. Any suggestions?
Thanks!
HI there,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
Hi Artem
sure, the site is www.f-stratos.com and it is live. I am sending you admin login details through your contact form in case this helps.
Thanks! John
Hi John,
This happened because WordPress made some changes. But don’t worry, we will update Aurum tomorrow and that tab will appear again on your site.
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin.
P.S: I saw that you where using old version of Visual Composer, On each theme update please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Thanks a lot Ylli. Looking forward to the update
