3569 comments found.
Hello gentlemen,
Since the latest update, the custom CSS snippet you provided to remove the red background block from the payment options area on the Checkout page no longer works.
Here is the code you gave me at the time:
.woocommerce-checkout #payment, .woocommerce-checkout #payment div.payment_box { background: none !important; } .woocommerce-checkout #payment div.payment_box { color: #555 !important; }
And here is how that area of the page is showing now:
Could you let me know how to update this CSS to remove the red rectangle?
Many thanks and best regards,
Andrew
Hi Andrew,
This is happening because you have added those Custom CSS codes:
.woocommerce-checkout #payment {
background: #de3421;
}
.woocommerce-checkout #payment div.payment_box {
background-color: #c82f1e;
color: #fff;
}
Just remove that code and the red color will be removed.
Kind regards,
—Ylli
Thank you Yili for your quick reply, that did the trick.
All best,
Andrew
Hi Andrew,
Glad to hear that 
Kind regards,
—Ylli
please take a look at the footer widget with On-Sale products, why are the prices showing up like that? please compare the On-Sale footer widget of the Fashion-Demo site to the one on my website at: http://btltees.staging.wpengine.com/
Hi btltees,
I checked your site and couldn’t find the “On-sale” widget.
P.S: You have created some other tickets, in the future if you have any question, please don’t create a new ticket but just find a ticket that you have wrote to us earlier and just reply there with your new question, because in this way it’s easier for us to understand what you have done and what is left, also is would be easy for you to post in one thread
Kind Regards,
Art
Will do. I removed it and re-added to try to fix it, it didn’t help. would you mind to take another look? It’s a widgetised sidebar with a WooCommerce Products widget titled On-Sale. Thank you
Hi btltees,
Add the following code to your Custom CSS:
.sidebar .sidebar-entry .product_list_widget li del {
line-height: 5px;
float: none;
padding-left: 52px;
padding-right: 5px;
font-size: 12px;
}
P.S. You’re using an old version of the theme, please update it and the premium plugins.
Kind Regards,
Art
Art, you’re awesome. thanks for the help!
Hi btltees,
Thank you for your rating, regarding the issue with the blog I have to say that I checked your site and tried to give you a custom fix but unfortunately I see that I can’t do anything about it because the shortcode you’re using to display the blog posts is a Visual Composer element and it’s not structured to hide the images which are blank.
Kind Regards,
Art
no problem, but something else has come to my attention and it is that on the shop page there is a large marginal white space to the right of the content, I do believe this is a new development. do you know what is causing it?
Hi there,
I checked your site and in the shop page there doesn’t seem to be a white space on the right, can you post a link or a screenshot?
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
I posted screenshots here: https://laborator.ticksy.com/ticket/785819
Hi btltees,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi lukaszbigoszewski,
The option is located when editing a page, scroll down and you should see it.
Kind Regards,
Art
Hi Art I don’t see it when editing a page. Besides I would like to enable breadcrumbs for all pages on the website not only for specific one. Regards
Hi there,
Are you sure you’re using the latest version of Aurum and the core plugins, if they’re updated to the latest version but the feature is still not appearing then feel free to send us an e-mail with your login credentials and site URL.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi guys…after the last update my visual composer is not working. Also Contact page is premanently redirecting and can no longer be viewed…any ideas what’s going on.
Hi teateatea,
Please note that the Visual Composer has done some changes, and you need to hard-refresh the browser, this is what other users have reported and after loading the new JS files of Visual Composer it turned to work fine.
Make sure you have latest version of Aurum as well v2.9.2
Best regards,
Arlind
Hi…my developer since fix the issue..thanks
Hi there,
Glad to hear you managed to fix it
Kind Regards,
Art
Hi, I am wondering how can I adding extra information on check out page with custom css code like this : http://i.cubeupload.com/QGOIrM.png
This is from one of your customers ‘snowfreaks’ a year ago http://themeforest.net/item/aurum-minimalist-shopping-theme/9600822/comments?utf8=%E2%9C%93&term=bc2JDF.png&from_buyers_and_authors_only=0&order_by=relevanceHi vnssnsa,
This requires too much customizations, and that user has made those customizations on their theme because he must know PHP.
We recommend you to search for a plugin that can do this job, it may be easier for you too.
Kind regards,
—Ylli
There’s an error since last update, when searching it sends an error (even in your demo page) http://themes.laborator.co/aurum/fashion/?s=bag
Hi zamcedi,
Thank you very much for letting us know about this bug, it seems that our code doesn’t work on old PHP versions, because on our testings on localhost the search worked perfect, but our sever (and probably your server too) is using an old version. We just fixed this to work on both
So please download this file search.php and replace it to wp-content> themes> aurum.
We will include this fix on the next version of the theme
Kind regards,
—Ylli
Hello,
i have a problem. I builded my page with your template. thanks for that. i really like it. Now the page is finish and i was checking the page on my smart phone. For my shock, i cant find any menü for mobile version..
Need your help,,, all is fine wit the page just the mobile menu is missing..
Thanks Rinaldo
Hi Rinaldo,
You to create a separate menu for your mobile devices, to do this create a new menu and then go to Appearance > Menus at the top select Menu Locations tab, then make sure you’ve set the Mobile Menu to the menu you just created, this should make it work
Kind Regards,
Art
Hi, Hope you’re doing well. I’m having issues with an element in the visual composer, and the way it reacts in responsive setting. I have 4 image banners side by side on a single row (in desktop mode), each contains text. When switching to mobile-view, I want these 4 banners to rearrange, forming 2 rows of 2 banners. I’ve done this in the “responsive setting” tab for the row element. However, the text does not scale to fit the new dimension of the banner, and overflows. Is there a setting or a CSS file I can edit to fix this ?
Many thanks in advance for your help.
Thomas B
Hi Thomas,
Can you please give me your site URL, I need to give you custom CSS for mobile device viewport size.
Best regards,
Arlind
Hi Thomas,
Please add this Custom CSS, it will fix responsive issues with image banners:
@media screen and (max-width: 768px) {
.page-container .wpb_content_element.lab_wpb_image_banner .banner-text-content strong {
fint-size: 18px;
}
.page-container .wpb_content_element.lab_wpb_image_banner .banner-text-content em {
font-size: 14px;
white-space: normal;
}
}
Best regards,
Arlind
Thanks so much ! It fixed everything ! Thomas
Hi Aurum Team,
panadise.com
I have an issue with the responsiveness of my theme. The mobile version looks completely different than the full site version. Plus the Aurum menu still shows up even though I deleted it. The page title is showing up even though I have a plug-in to hide the title. The Banners from VC are not showing up, instead, the shortcodes are been display. Please help… 
Hi there,
I don’t think it’s a problem but I think there is a misunderstanding, in the mobile version you will need to add a specific mobile menu to display it when you click on the menu trigger, I would advise you to use less plugins and to check the theme options because you have many features that can be done with it, using plugins that are not supported by the theme may cause the theme not work properly.
Kind Regards,
Art
OK.. The full site menu on my phone is only showing the search widget and not the menu itself
Hi micolito25,
The menu on mobile phone is appearing, please check your menus again, see screenshot:
Kind Regards,
Art
Thanks for the tip, I assigned the menu in the theme customizer last night. I just can’t get the mobile site to look like the full site on my phone. Can u assist me with that?
Here is the link: Full site on cell phone http://i.cubeupload.com/uA66MC.png mobile site on cell phone http://i.cubeupload.com/fNfdE6.pngThere’s the matter of the border around the slider, the menu looks diferent and there’s the site title showing.
I really appreciate your help… 
Hi there,
This is a really strange issue, I remember we have had a problem like this with another user (this is not a theme issue), in the mobile view your site is loading another theme and not Aurum as you can see, that’s why it is not displaying the same.
Can you please send us your WP and FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Some time ago I updated Wordpress to newer version and now Visual Composer stopped working (It’s just loading). Recently I also updated theme to newest version but I got VCB version 4.9 not the latest 4.11. Please help to me to make it work. Also change I made recently is increasing the size of uplaod in php.ini. That are only changes I made.
Hi purgeru,
Please first make sure that you are using Aurum 2.9.2
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure.
Very Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support. Specially Visual Composer.
Note: If you can’t update LayerSlider, go to Plugins > Installed Plugins and – delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
Kind regards,
—Ylli
Thank you for your help!! It worked!
Hi I am trying to add the main image to the product detail page. I have added it everywhere I can think of but its not appearing as I need it.
URL example: http://www.shopadornandco.com/?product=cobalt-chrome-with-weave-pattern-design
When you click the thumbnail image from the products page to the product detail no image appears.
Thank you in advance for your help!
Additionally, is it possible to disable comments?
I was able to remove comment in the css please disregard the comments question
Hi Adornandco,
Glad the one of your problem has resolved! Kindly make sure that you have added the product image in your product page to the section showing in the following:
Please, let us know how it goes.
Best,
Imran
Hi i have added the image to that area. however it still doesn’t show up. I deleted it and re-added and still nothing shows up. Are there any size restraints on the image? The image size is 171×171.
Hi adornandco,
Can you please add this Custom CSS, it should work for you:
.shop-item-single .item-details-single .shop-item .images {
display: block !important;
}
To apply Custom CSS, on WP admin panel menu click Custom CSS link (as shown here).
This should fix your issue.
Best regards,
Arlind
It worked!! Thank you so much for all of your help.
This is off topic but I really want to thank you for your support and timely responses to all of my questions. I have worked with all sorts of templates and the companies that makes them (and most of the support has just been awful) and I have to say that you guys are really a cut above the rest and that makes my job so much easier.
I will be recommending your themes to future clients.
Thanks again!!!!!
I absolutely will!!! One more question – is it possible to arrange the products by brand type instead of alphabetized
Hi – is Woocomerce 2.5.5 and/or 2.6 supported in the current version of your theme?
Hi Adam,
Thanks for writing in! Kindly read out following might be helpful:
Best,
Imran
Hi adamhewson,
The latest version ow WooCommerce is 2.5.5 for the moment, and we support it
Kind regards,
—Ylli
I found an issue with either your theme, VC or Woocommerce but I’m not sure which. On my home page – www.blueskylingerie.com – right near the bottom I have used the VC element: Woocommerce Product Category from the VC tab Woocommerce. I added a featured image to each of the 4 product categories displaying on the home page, these images are 600×480px. Yet on the front-end the images are showing up quite pixellated. On mobile they are showing even more pixellated. Can you take a look and see if this is an issue with your theme?
Thanks!
Hi SuperfeinCreativeStudio,
This is a built in feature within our theme, so in this case you may choose to use the original image for the categories you have added, in this way:
add_filter( 'laborator_wc_category_thumbnail_size', create_function( '', 'return "original";' ) );
Add this code in functions.php and it will use the images you have uploaded.
Best regards,
Arlind
Thanks once again Arlind. It worked!
Hi Zach,
Glad to hear that
Cheers!
—Ylli
Hi! Good day. I’m trying to set a transparent header and as I read here the idea is that I should go to the Page editor and look below the main textarea for the three tags where I will find the way to enable it. The problem is, the tags aren’t there. I have the last update of Aurum and so far everything has been working well. Why could it not be there?
Hi there,
Have you checked if you have installed all the required plugins by the theme, also can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
Hi! Yes, i had all the plugins required. I installed the new update and everything appears now. Thanks
Hi JJforests,
Glad to hear that, remember to keep your site always updated
P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don’t know how, just open this link).
A huge thank you from Laborator in advance!
Kind regards,
Art
Hi Guys
For some strange reason the “Page options” panel disappears from the edit page screen after installing and activating the wpml plugin. Any suggestions?
Thanks!
HI there,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
Hi Artem
sure, the site is www.f-stratos.com and it is live. I am sending you admin login details through your contact form in case this helps.
Thanks! John
Hi John,
This happened because WordPress made some changes. But don’t worry, we will update Aurum tomorrow and that tab will appear again on your site.
When the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Then you can update your theme through Envato Toolkit Plugin.
P.S: I saw that you where using old version of Visual Composer, On each theme update please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind regards,
—Ylli
Thanks a lot Ylli. Looking forward to the update
hi. i have 4 problems. I already ask you how to fix it. but we couldn’t solve. i hired someone to solve my problems but everyone say that the problem is because of theme.
okay my first problem is not about your theme. But Second problem is because of theme. Third problem is because of theme. Fourth problem is page speed. Everyone tell me that theme use too much plugins. That’s why it’s too slow.
1. price by country; for example american people should see only price for America.
there should be different prices by country. But at the same time, american people shouldn’t see other prices even if they change language or currency. let’s say price for america is $20 price for russia is $15 so american people shouldn’t see price for russia even if they change language or curreny.
2. Currency in cart; for example i choose $ in currency switcher and everything exchange to $ but not in cart.
it always display Turkish Lira(it was default curreny before) See http://prntscr.com/ay8bvi
3. language switcher on mobile; i can’t change languages on mobile. only the first 2-3 or 4 languages are shown and able to change.
i can’t see another languages. See http://prntscr.com/axnwg7
4. Speed optimisation. My website is too slow now. Almost 7-8 seconds.
Pingdom; it’s 5,4 Seconds. See http://prntscr.com/ay8d7g Gtmetrix; 6,7 seconds. See http://prntscr.com/ay8ds3 Google Developers; see http://prntscr.com/ay8e0g http://prntscr.com/ay8e4p
it’s written WPML Compatible in your Theme Features. But WPML told me that it’s not compatible. See http://prntscr.com/azxeir
Hi husame,
1. For the issue with prices, can you please send us your FTP credentials, I need to analyze why the price stays in Turkish Lira when currency is changed.
2. For the language dropdown, also will fix this bug when I login to your FTP.
3. The page speed depends on the plugins its true, but also the server may some time take a longer to execute requests, and as we know, a lot of users who use WPML have issues with site speed. This is purely their problem when it comes to site speed.
We have dedicated server, and I have analyzed the “multilingual” version of Aurum which uses WPML, and so that was the only demo that takes longer to execute because of the structure WPML applies to their code. We cannot do anything about this.
As for WPML compatibility, if you have managed to translate the theme completely than it says it all, theme can be translated via WPML.
Best regards,
Arlind
i solved almost all my problems except mini cart. i even asked to wpml support but i got this answer http://prntscr.com/b2voxb
it always default currency in mini cart even if i change currency. showing up only default currency..please let me know how can i send you FTP credentials.
Hi huame,
We saw that you have wrote the same ticket on our email too, so we will reply to you there.
Kind regards,
—Ylli
Hello, I’m trying to change the three images that appear on my homepage: http://www.liamali.com/ but I can’t do it because the frontend is not working. I’m checking the html code but I can’t find where the url goes. Thanks!
Hi Liamali,
Thanks for writing in! Upon checking, you site can be seen but which three images you would like to change:
Would you please provide us with some snapshots of the images area? So that we can offer you with a detailed response.
Best,
Imran
Hello, Yes, here are the three images I’m trying to change: http://cubeupload.com/im/JsBwhQ.png
I used to do it with the backend editor but it’s not working and the frontend editor isn’t working either. I only see this but I can’t find where to add the image link:
row_type="row" type="grid" text_align="left" background_image_as_pattern="without_pattern" padding_top="70" padding_bottom="24"]vc_columnvc_column_inner width="1/3"vc_single_image image="26734" img_size="full" alignment="center" onclick="custom_link" link="http://www.liamali.com/producto-categoria/bolsos" title="Bolsos"/vc_column_innervc_separator type="transparent" position="center" up="10" down="10"vc_separator type="transparent" position="center" up="20" down="20"vc_column_inner width="1/3"vc_single_image image="26735" img_size="full" alignment="center" onclick="custom_link" link="http://www.liamali.com/producto-categoria/toallas-hamman" title="Toallas hamman"/vc_column_inner[vc_separator type="transparent" position="center" up="15"]Hi liamali,
Yesterday some plugins released updates and these updates caused problems with the theme so we will be updating the theme today and you will be able again to work with the backend editor.
Kind Regards,
Art
Hello, I just updated the theme and the backend editor or the frontend editor are still not working. Also, now I can’t access the cart. I add products but when I want to see the cart there is absolutely no way. This is the url: www.liamali.com.
All of my updated are in order except the Ultimate Addons for Visual Composer but it is asking for a purchase code…
Thanks!
Brenda
Hi Brenda,
I saw that you are using an very old version of our premium plugins Visual Composer and Layer Slider and this may be the cause of your problem. Each time after you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
P.S: If you can’t update LayerSlider, go to Plugins > Installed Plugins and – delete LayerSlider plugin then install it from Install Plugins page again. Your current sliders will not be deleted.
Also please disable Ultimate Addons for Visual Composer because that plugin is very old and may not work nice with our theme.
Kind regards,
—Ylli
Hello,
Thanks, I updated the plugins and the backend editor is working.
I still have a problem with my cart though. Since I updated the theme to the latest version, I can’t add products to the cart or view my cart. There is a 0 showing as if I had 0 items in my cart.
How can I fix this urgently? Right now nobody can buy anything.
Thanks!
Hi liamali,
We saw that you have pasted the same ticked on email too, we will reply to your email today.
Please don’t make double posts here and on email too.
Thanks for your understanding
Kind regards,
—Ylli
Hi. We have problems with Aurum v2.9.1 and wordpress 4.5.1-es_ES. When we access to “all pages” we canno see the pages list. If we delete your theme from the server, all is working fine.
Please, what’s happen?
We are developing our web page in this demo hosting:
http://demo6.espartapp.com/Thanks for all.
Hi there,
Thanks for writing in! Please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support, then if your problem is still active please reply us again here with a detailed explanation of your problem.
If after updating the premium plugins the problem is still present, then can you please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
Please let us know how it goes.
Best,
Imran
In single product pages and blog posts there is no option to share the product in Instagram … ¿Is it possible to do it?
Hi miprima,
Unfortunately I don’t see a way to add the instagram sharing manually, I added this in the to-do list so in the upcoming updates we will try to implement it.
Kind Regards,
Art
I’ve been trying to change the text excerpt extension from post preview in many different ways you explained … but I couldn’t and I drives me crazy … the default size is too long … so … I would like to suggest you to add a new field in the Blog section of Theme Options to choose with a number the size of the blog post preview excerpt so the theme would add a new functionality, quite useful for the blog and the theme appearance. I would be very pleased if you do that for the next update. Thanks.
Hi Miprima,
Thanks for reaching out! Kindly try navigating to Admin Panel -> Settings -> Reading as per shown in the following:
You may also try out the following: https://wordpress.org/plugins/easy-custom-auto-excerpt/screenshots/I saw that you have posted multiple tickets, if you have any question on the future, please write you comment only on one thread and kindly don’t create multiple threads.
Best,
Imran
