26721 comments found.
Hi, my support ran out but this has to do with the Visual Composer. I updated my theme and the visual composer is glitchy – it shows the short codes in the blog previews…. not ideal! I have deactivated, reinstalled, cleared cache… didn’t work… I deleted it manually via FTP and reinstalled via FTP… again no luck… please, advise – I’d rather not have to buy support for something that really shouldn’t be an issue.
Hello,
Make sure please you’re using latest Bridge 9.1.3 version, and that you updated Visual Composer to 4.11.2.1 that’s included in it as well!
If you see shortcodes in blog lists – Excerpt for blog list can’t read shortcodes and because of that we implemented Excerpt field for each blog single. You just need to go in your back-end Posts -> Each post -> And below text editor or visual composer, you can find Excerpt field, just add here what ever you want to display for that post on blog list.
If you don’t have this section, then just go to top right corner -> Screen Options -> And enable excerpt. http://screencast.com/t/CxGqaIkWG
Qode
Is there any way to add css to the active blog filter?
Hello,
If you’re referring to the categories filter for masonry blog template, there’s no additional class for the active filter to apply some css unfortunately.
Qode
Dear QODE Team, I want to add an extra widget area above the footer widget area for a newsletter. Could you please tell me how a can create this area in the bride theme?
Thank you !
Hello,
In Appearance -> Widgets, you can see all the default widget areas. For Footer, you have Footer Columns 1 -4 , and footer bottom areas.
Additionally, for every page/post/portfolio , you can activate Content Bottom widget area, that will be shown above footer , and choose it to display one custom widget area you’ve previously created in Appearance -> Widgets http://screencast.com/t/O8eJukNnhY
Qode
Hey QODE, My blogs comments keep getting set to hidden every time the settings page is refreshed, thus the default(or third party) comments disappear. If I save other options in the blog settings they update correctly, just not the “Hide comments” option which I want set to [NO] to make the comments visible. Any idea how to fix this? Thanks.
Hello,
Please make sure that in Qode Options -> Blog, you have Hide Comments option set to NO http://screencast.com/t/skj8LXXW
Qode
Hello, we have downloaded the theme again from themeforest and we are finding a virus in the files. Could you please have this issue solved or a secure file delivered to us? It is the last update. Thank you
Hi,
We just tested our theme files and we didin’t find any virus. We are very careful with our files and we never provided any virus with our theme.
Qode
could you provide us with the updated files? the thing is the ones we are downloading appear not to be right and have virus… please let us know what can we do to get the good files. thank you
Hi,
We just downloaded theme files from ThemeForest and scanned it for viruses: http://screencast.com/t/2jfhJqls7Ih We didn’t find any virus there.
You can email us at support@qodeinteractive.com if you want us to provide you files, but those are the same files uploaded to ThemeForest and they don’t have any virus or anything suspicious.
Qode
Lately, a white background keeps showing up on the testimonials carousel. This means that whenever I try to put it on a parallax background, it comes up with a white background.
How can I stop this happening?
Hello,
Please submit a private ticket to https://qode.ticksy.com , with a link to your site and our support will see this and help.
Qode
Why I shortcodes did not working in custom created template page? http://www.hrrelocations.com/advanced-search/
Hello,
Please submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access, so that our support can check this and help.
Qode
Hi, same problem here with Visual Composer. After updating wp and bridge VC does not work anymore. Support ended one month ago, so I can’t use ticksy anymore. Great 
Quode, could you fix this please as soon as possible and give us an new update package? I understand support has to end somewhere, but updates which keeps the theme working with new wp-versions should keep working for a longer period.
Regards,
Erwin
Hello Erwin,
Latest Bridge 9.1.3 that includes VC 4.11.2.1 is stable and tested with WordPress 4.5 +
Please make sure you’ve updated both – theme and Visual Composer to the latest versions, and clear browser cache upon updates, it should work all fine.
Qode
Dear Bridge Team, after my Provider said i’ve to update to PHP 5.6, my visual composer plugin is no longer working in the classic mode. It only says “loading, please wait”. I’m using the latest version of bridge 9.1.3 and Wordpress 5.4.2. The Visual Composer Version is 4.2.3.
Do you know what’s the problem?
Thank you very much for your help.
Hello,
That is very old version of Visual Composer. Bridge 9.1.3 included Visual Composer 4.11.2.1
You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
And clear browser cache upon update.
Qode
Dear Qode, now i installed the latest version of Visual Composer. But i still have the problem that it is not working. I cannot edit any Site with the Visual Composer, because the VC is not displayed.
And this Fatal error is shown: Fatal error: Out of memory (allocated 33816576) (tried to allocate 588448 bytes) in /homepages/30/d261200086/htdocs/sevhairines.de/wp-includes/class-wp-theme.php on line 1014
It would be so nice if you can help me. Thank you very much.
Hi again,
This means that your memory limit is exhausted! You need to increase it, or ask your host to increase that value for you.
Qode
Hi I am also having issues with Visual Composer – it is not working at all. I have cleared browsing data, new install and all that and still nothing. Please advise.
Hello,
Make sure please you have Bridge 9.1.3 version and VC 4.11.2.1 version now?
If yes, please submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access.
Qode
Just bought theme a day or two ago. VC drag and drop not working. I have uninstalled and reinstalled latest version of VC as per your directions (from other posts here) but still a no-go. I opened a ticket (more than 24 hours ago now – I know it can take some time to get through all the tickets but had planned on building the site all this weekend hence I’m posting here as well hoping you might see the issue here first). Private Ticket #759726. Hoping this is something simple and can give me a quick answer here so that I can get started on the site. Please advise!
Hello,
If you mean the front end view for Visual Composer, this has been intentionally disabled since some of the added custom shortcodes require page reload because of script calculations, and due to this do not appear on the page while building with the Frontend view. The Frontend view can be used, however while building your page some elements might not display properly until you refresh the page.
Our support will write you the instructions now on your ticket on how to enable it.
Qode
Hello! I love the theme but trying to work out some glitches, I contacted support yesterday and waiting to hear back and need help asap. I am using the “Branding41” Demo and trying to link anchors on the home page. When one of the buttons are clicked it goes to that section of the page however, all the sections above and the sticky menu goes away. It then adds the pages that disappeared above to the bottom of the website as white blank pages and I can only scroll down.
limitlesscinema.com
Thanks, Daniel
Hello Daniel,
Please tell us the ID of your ticket you submitted to our support, so we can inform them to check this issue?
Note that you can’t use anchors with Full Screen Sections template!
Qode
Oh man thats a bummer if anchors don’t work.. I still may have a question or two. My ticket is #760103 Thanks for the Reply!
Hi again,
We have notified our support team about your ticket. They will take a look and get back to you as soon as possible.
Qode
Hi, Absolutely love the theme. I’m using “Avenue”. Like many others the transition and animation between pages doesn’t work and I want it to.
I searched the comments and do not see a resolution. (I don’t want to use the Page & Transitions plugin; I want to use the Bridge out of box animation).
Can you help?
Hello,
The Avenue demo uses anchors to achieve this scroll to section functionalities. And Ajax page transitions should work properly on this demo.
Please submit a private ticket to https://qode.ticksy.com with a link to your site and WP admin access, and our support will check this and help.
Qode
Hi, ticket submitted with requested information. Thanks!
Thanks for following up on this.
Thanks so much for your help. Disabling several 3rd party plugins worked.
You’re welcome, glad to hear that.
Fatal error: Call to a member function getIconCollection() on a non-object in /home/unbiased/public_html/wp-content/themes/bridge/extendvc/extend-vc.php on line 154… always. no update since V 6.8… WTF!!!!!!!!!!!!!!!!!! New installation swebserver, all update of all plug, php and more… But this F###**:::: version is impossibl to install….
Hello,
Latest Bridge theme version is 9.1.3 , and it includes Visual Composer 4.11.2.1 , please make sure you’ve updated to those latest versions.
If the problem is still on after updates, please submit a private ticket to https://qode.ticksy.com with a link to your site and WP admin access, and our support will check this and help.
Qode
i have 12 slides in a homepage carousel at edwingouldfoundation.org. i added an order to the newest slides (1-4) but nothing changed. do i have to add an order to every slide for this to function? thanks.
Hello,
When you add Qode Carousel element via Visual Composer on some page, you can choose the Order By option, and Order.
Carousel items can be organized by menu order, title, or date, and You can also choose between ascending or descending order.
So specify your desired order – if you choose menu order, you can then manually set order number for each of your items, from 1-12 if you have 12 of them, to define order of appearing.
Qode
I update to a the new version of wp and now my logo is gone from the site(customers can’t see it). It’s still present in the media file and able to see it on the back end.
Hello,
Update your theme first to the latest version 9.1.3 http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And then update the Visual Composer plugin to the latest version 4.11.2.1 http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
And clear browser cache eventually, then it should all work fine with WP 4.5
Qode
I am trying to install and it says install failed missing style.css. Please advise. Thanks.
Hello,
This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Read this please and make sure you’re uploading the right file, only bridge.zip https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.183768998.183795062.1430217171
Qode
Could you please let your support know I have an unanswered ticket I posted two days ago titled “Visual Composer Area Blank” Public Ticket #758405 and I can’t update anything until I get this fixed.
This was my post…
Hello I am having a major problem with Visual Composer since the update. When I go to edit a page or post the Visual Composer area is gone. I have done all I know to do.
I watched your video on updating the theme plugins and did the following.
1. I deactivated and deleted the old version
2. I installed the new version using the method in the video
3. I emptied my server cache and browser cache
4. tried disabling all non-template plugins and it didn’t help so I reactivated them.
5. restarted my computer – didn’t help
I really need this fixed asap. I appreciate your help.
thanks
Trevor Smith
Hello Trevor,
We have informed our support about this, your ticket will be processed now. Please make sure you’ve allowed them WP admin access in your ticket.
And note: in order to be able to update Visual Composer to the latest version, you first need to have your theme updated to latest version (Bridge 9.1.3 in this case) , since that’s where the updated plugin is included.
So, make sure you have Bridge 9.1.3 , if you don’t update the theme first: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Then update Visual Composer :
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
Qode
Ok so after several different tries I got it to finally work. I disabled all plugins and reactivated them one by one and the biggest culprit ended up being the “Templatera” plugin ( it cannot stay activated now) which is weird. I really think it is a bug. Wether it’s Wordpress or the template I don’t know but once you activate the wrong one VC disappears. But you can’t just deactivate the plugin… you have to start all over by deactivating all plugins that aren’t necessary for the template and start reactivating again. I noticed that the following plugins had “bug like issues”as well… I hope this helps others with this issue.
Add to home screen, Enable Media Replace, Simple Share Buttons Adder,
Hi again,
Glad that you made it. And thanks for sharing this with others, someone will definitely find it helpful!
Greetings,
Qode
When enabling Visual Composer for Posts the excerpt in Blog overview shows the shortcode tags instead of plain text. How to solve this?
Hello,
This is happening because excerpt for blog list can’t read shortcodes and because of that we implemented Excerpt field for each blog single. You just need to go in your back-end Posts > Each post > And below text editor or visual composer, you can find Excerpt field, just add here what ever you want to display as a preview- excerpt for that post on blog list. (it will be visible only in blog lists, not in single post pages)
If you don’t have this section, then just go to top right corner -> Screen Options -> And enable excerpt
Qode
One of our clients is having problem with your template, can you please take a look? ticket 758042
Thanks!
Hi again,
Your ticket has been processed earlier today, check ticksy please.
Qode
