Thanks for contacting us here,

Support system till working. Please check the commend in your ticket,

Regards

i have tested that on these browser, chrome, mozila, and ie.

Thanks for reporting. We have this on our list for an update (in the end of this month)

Regards,

hello support, is your update ready? i am still awaiting to buy this theme with the update,

please help feedback my issue…

Thanks, for ticketing reply, can you give me estimate solved time? we already give you access

It is very likely that some files got broken during upload or some files are missing. So it is highly recommended to upload zipped files and extract the archive on the server. This will eliminate potential issues with missing/broken files.

Or if you are using older version of Porto, pls try to upgrade your theme to latest vesion 2.2.0.

Regards,

Thanks for contacting us,

Please comment through your purchase account

Regards

Unfortunately I am working for a company that nobody knows who started the website. Is there anyway to get assistance? Thank you.

Unfortunately, its essential to use purchased account to get support as we are experiencing lots of fake license users. Thanks for your understand.

Thanks for interested in our product,

We on;y have version for Magento Community Edition. It will work on Magento Enterprise Edition, but you may need some customization because Magento EE has some additional features. Unfortunately we don’t offer such services.

Regards

Hi, hope you are doing well.

Recently, we made a decision to make Porto theme fully compatible with Magento EE. It would be great if you can help us to get latest version of Magento EE. Hope your help soon.

Regards, Alex

Please send us your info via support section. We will help you on this

Regards

Thanks.We actually figured out the problem. right, it was not theme issue. It was caused by an extension called Customer Attribute, which had an issue to work with 1.9.2.4.

Thanks for your help.

Jason

Thanks for getting back to us,

This is a thirdparty extension, it’s not part of the theme. Unfortunately we’re unable to provide support for thirdparty extensions. You should contact the author of extension to get the support.

Regards

Still no update on this. Site is suppose to go live in 8 days, please help support your theme.

Sorry for not getting back to you promply,

If your Magento is working fast with such big catalog and your server is good then the theme should also work well, there are no restriction in the theme itself. But please note that speed is mostly related to the server and Magento optimization. Things like search performance or site loading time are not related directly to the theme, they are done by Magento core code.

Porto itself is well optimized, well-structured PHP, HTML and CSS. It load fast even on cheap server. To solve the issue like that, You can enable CSS and JavaScript merging directly in Magento settings in System > Config > Developer

Regards

I understand why you might think that…

... but using profiler, we get this:

frontend/smartwave/porto/template/page/html/header_type3.phtml 1.6382 1 9,926,280 10,485,760 frontend/smartwave/porto/template/page/2columns-left.phtml 6.7177 1 11,279,312 11,534,336 frontend/smartwave/default/template/smartwave/megamenu/html/topmenu.phtml 2.7878 1 7,384,984 7,340,032 frontend/smartwave/porto/template/smartwave/megamenu/html/mobilemenu.phtml 2.9927 1 126,296 262,144

Which are giving us 3s-4s page load times w/ full cache.

we’re hoping a fpc solution will fix this issue.

Hi, theme installation costs additional 50 usd, you can order it through Envato Studio.

thanks SW-THEMES, I was hoping that you could install Magento too, can you include that?

Thanks for using Porto,

This feature is not available on Porto Magento 2 theme. We will update this in next versions.

Regards

We sincerely apologize for any incovenience caused you,

Yes, you are right. Merging is applicable only for assets included via layouts. if the asset is included directory on a page or using Require Js techniquue, it will not be merged. SO There are two preconditions for using this option properly:

1. You need to run dev/tools/Magento/Tools/View/deploy.php script.

2. Switch from “default” or “developer” mode to “production” mode.

I know this method cannot be best solution at this time. But we are working hard on fixing this type of issue in next version (around next 2 weeks). Could you pls be patience and consider your rate again.

Regards

Thanks for using Porto,

1. Could you pls show explain your issue in more details with a site link?

2. Please check the static blocks and cms page content, I think the start and end points of some elements were not matched.

Regards

http:/uverca.com/index.php also have a look at the footer of any category page. for few seconds while loading u will see the problem

Please send us your info details via support section to get the better support.

Regards

Thanks for using Porto,

Please check the comment in your ticket now

Regards

thank you for the prompt response

Owner/Group was changed for some directories and files, after run command.

So you should change them as before owner/group.

Regards,

Thanks for using Porto,

Could you pls explain your issue in more details.

Regards

how add search-icon to sticky header in desktop version as mobile version

It is not possible by default. You will need some customization in file /app/design/frontend/smartwave/porto/template/page/html/header_type{ }.phtml file.

Hi

Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through themeforest support page again with your issue details.

Hi , all I can do from there is delete the entire header links block. I need the path to the header links file

Hope this is what you need /app/design/frontend/smartwave/porto/template/page/html/header_type[YOUR_HEADERTYPE].phtml file.

Sorry for getting back to you late

That file path is incorrect in several places and I cant see where the header variations are, also this file will just call the header links block, I need to remove one of those links so I need to fin the header.links file

Yes , we have already done this , but still theme is not coming proper , you can check on above link http://46.101.204.100/

Looking forward to your quick response

Thanks

Hello

Any reply on above comments , kindly refund us , if you cant help us

make it work

Thanks

Sorry for my late reply,

Please send us your info detail via Support section. I will help you check your issue

Regards

Please contact us through purchased Envato account.

I’m not sure how addblock can break the theme. If it breaks things somehow (which is very unlikely), then I don’t think we can do much to prevent this.But we will try our best.

Regards

I have told you exactly how it does it! I have shown you proof of exactly how. Anyone can visit your demo 9 with ADB on and will not see the free shipping n sale banners above testimonials on the left side in Firefox. Turn off ADB and you see it. Turn it back on and you don’t see it. Same thing inside product listing. Clearly needs to be fixed and the coding is the reason.

Sorry for my mad. Dont worry, I just not ure how adblock works with the theme. This is on our improvement list for next update. Will give you solution asap.

Regards

Thanks for interested in our products,

Some extensions are included in theme package, others are free to download.

Regards