11497 comments found.
Do u mean to say you guys will not extend any support irrespective of the magnitude of the issue unless the extended support is renewed? If that is the case let me look for some other theme.
Hello, just to let you know, theme support is valid for 6 months with every theme purchase, meaning each time you purchase a theme from us you have access to 6 months free support. We, however, do not offer unlimited support and updates as this is not a sustainable business practice.
If you purchase a plugin from let’s say the company “Gravity Forms” you will be given 1-year plugin updates and theme support, as soon as that 1 year ends you will need to renew your license or purchase another copy of the plugin. We follow this same business model as we wish to be around in the years to come to keep creating themes and plugins and provide great support.
Envato has changed the terms of support that is provided via ThemeForest.net to follow this same business model, more details can be found here: http://marketblog.envato.com/news/item-support-picking-up-where-we-left-off/
We apologize for any inconvenience this may have caused.
Kind Regards,
Fernando
Also, to add to what Fernando said, you will still be eligible for lifetime theme updates via Themeforest.net. This means that if there is an issue with the theme, you can rest assured we will find it and release an update if necessary.
If the issue is not resolved in the updates, it means that it’s most likely an issue with your site.
Hope this clarifies things!
Rashid
Hi Astoundify Team, I’m looking for a theme for real estate project, and i’ve a few qeustions:
1) Does the theme support with WPML plugin and ready to RTL? 2) Do you have a logging info for the demo to check the theme function? 3) Which plugins the theme include and which i should have to function like the demo site? 4) The map don’t make any changes with the results, it should? if not, its need heavy modification to do so? 5) Do you guys know an agent plugin that works good with “listify”?
Thank you for helping and for your time, Tsvika.
Hi there!
Hope you are doing well and thank you for your interest in Listify!
Question: 1) Does the theme support with WPML plugin and ready to RTL?
Answer: You can use the WPML plugin but we recommend using Polylang to create a multilingual website. Our Listify Theme does support RTL.
In case some words do not change you can use the SayWhat plugin to alter these words. You can read further here:Question: Do you have a logging info for the demo to check the theme function?
Answer: We do not have log in information at this time for users to access our demo site. I apologize for any inconvenience.
Question: 3) Which plugins the theme include and which i should have to function like the demo site?
Answer:You can read in our in our documentation area what paid plugins are used in our demo.
Question: 4) The map don’t make any changes with the results, it should? if not, its need heavy modification to do so
Answer: Sorry I am not sure what you mean by changes with the results? The map is altered depending on what is being searched. It will always be moved to a specific location when searching by region. If you could specify your question, I can answer it better.
Question: 5) Do you guys know an agent plugin that works good with “listify”?
Answer:At this time I do not know of any agent plugins that are compatible and supported with Listify. You can still try using one, but we can’t guarantee it’s compatibility.
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
Thank you Fernando for your great answers and your quick responed!
1) About the map, when the map zoom in/out the results aren’t change, can it modify to do so?
2) The dealling with submission as customer are front-end or back-end?
3) If a client want to emphasize a property ( changing the background color and fix it to the top of the list for example ), and we want to charge for this action per month, the Woocommerce plugins support this action?
4) If you familiar with a showcase of “Listify”, can you send me a link? I couldn’t find in Astoundify’s twitter for showcases…
5) Do you have a recommendation on a company that makes modifications on wordpress themes?
Sry for all the questions, and Thank you again 
Thank you Fernando for your great answers and your quick responed!
1) About the map, when the map zoom in/out the results aren’t change, can it modify to do so?
2) The dealling with submission as customer are front-end or back-end?
3) If a client want to emphasize a property ( changing the background color and fix it to the top of the list for example ), and we want to charge for this action per month, the Woocommerce plugins support this action?
4) If you familiar with a showcase of “Listify”, can you send me a link? I couldn’t find in Astoundify’s twitter for showcases…
5) Do you have a recommendation on a company that makes modifications on wordpress themes?
Sry for all the questions, and Thank you again
Hi,
Hope you’re doing well.
1. Unfortunately, the results on the map are directly linked to the results displaying on the page. So the map results only change when the results on the page change.
2. All submissions (listings) are submitted from the front end by the customer.
3. Yes, you can make certain packages have more features (like cover image) and also make certain packages featured (stay at top of results).
4. Here you go: http://knewtheme.com/listify
5. We are partnered with and highly recommend WP Curve, Envato Studio or Codeable if you need help customizing your theme.
Hope to see you as a customer soon!
Regards,
Rashid
Hi, I tried to renew support and keep going around in circles trying to find where to pay etc, I have two listify sites both have the same problem that the drop down menu and the tags as well do not view alphabetically and yet the regions and cats from the search fields view correctly. Lindsay
Hi there Lindsay!
Hope you are doing well.
To extend your support, please visit your downloads section on themeforest.net and purchase the extended support available from there.
Once you’ve extended your support, you can log in to your support account and update your support subscription here. ? Please let us know if you have any questions.
Kind Regards,
Fernando
Hi Fernando, Please read your own advice as you do not make sense! Second paragraph.
I tried the first part of your suggestion only to end up once again at exactly the same page again, http://themeforest.net/item/listify-wordpress-directory-theme/9602611And every other page does not show where to actually extend or pay for support.
I am starting to think that I have invested too much time and money in your product, Your support and trying to contact you for information is a minefield,
I have logged into Themeforest & Envato to end up back at the same pages again and again after an hour trying to find the area where I actually pay for support!
Also the time it takes you to actually Read & answer this, you may as well just answer what the problem is, that BOTH WEB SITES ARE HAVING. When viewing on MOBILE devices or minimizing a browser, the drop down menu and the tags do not show alphabetically, and yet the regions and categories in the search boxes do.
I contacted support ages ago to fix this to no avail and was also told at the time that I did not have support available at the time, that was also incorrect as I had just purchased the 2 products at that time and since then have also purchased as a developer, WP Job Manager – Tags. I initially thought it was a problem between the Parent and Child theme.
Please just send me a bill for the amount and a direct link and show me where it says pay here please.
The two sites concerned are https://dotmelbourne.melbourne & http://limodirectory.melbourneHi Lindsay,
Hope you’re doing well.
To renew your support, do the following:
1. Go to your downloads section on themeforest.net (http://themeforest.net/downloads)
2. Find your Listify item
3. Extend your support by clicking the blue link that says “Extend support”: https://i.imgur.com/cxvDIbx.png
If you’re not seeing the extend link in beside/below your item, please take a screenshot so we can report this issue to Envato.
Hope this clarifies the support extension process!
Regards,
Rashid
Rashid, for starters on the download page there is no wording that says extend, It does say “RENEW SUPPORT NOW” and when you click it you end up at http://themeforest.net/item/listify-wordpress-directory-theme/9602611 Then you once again proceed to go around in circles! & How about also making your email that you send to me a return contact email so that I can actually send you a desktop pic as you requested, not a NO REPLY As you cannot obviously paste it here! I am really getting annoyed with the lack of support for such a simple question. I seem to be helping you fix your problem of not being able to resign up for support or do you not know how to fix the problem i previously mentioned and you in particular where the first person I spoke with regarding the issue with the LISTIFY theme.
By the way click your own link https://i.imgur.com/cxvDIbx.png It goes to an error page and does not even show the image.
May I suggest that you keep your help section TOTALLY separate from Envato As I said earlier trying to find where we do what is very awkward, I had to log in three times the other night chasing where to resign up, all to no avail.
Errr Hello< Is anyone there, I am trying to fix these problems and now there seems to be another problem with communication from you guys! Come on folks time is money etc.
Hi again,
Sorry for the delay. We did find a bug on the ThemeForest website. We have contacted them for a fix. To renew subscription it can’t be found automatically see the example. Envato is hoping to have this resolved if it has not.
Let me know if you are still having issues.
I apologise for any inconvenience,
Kind Regards,
Fernando
Hi,
I’m unable to register the query in Support as it says the Email address is not correct. I have been using the same email address to which I have been receiving communications from your side.
I need urgent help!!! I’m unable to enter or edit any text in listing/post.
How do I get rid of this issue? This is prevailing since over 2-3 weeks.
Thanks.
Hi there!
Unfortunately, it looks like your support subscription has expired!
We would love to continue to provide you great support for your purchase but unfortunately, you will need to purchase an extension to receive continued access.
To extend your support, please visit your downloads section on themeforest.net and purchase the extended support available from there.
Once you’ve extended your support, you can log in to your support account and update your support subscription here.
Please let us know if you have any questions.
Kind Regards,
Fernando
Hi Astoundify Team,
How can I put the star icon rating in the pop up of the map pin? Right now, it only displays a number of stars, for example, “5 Stars”, which I would like the actual stars instead. Thank your help with this issue. Brian
Hi Brian,
Looks like you need some theme support. Kindly submit a ticket over at our support portal so that we can help you out with this issue as quickly and efficiently as possible.
This section is for pre-sales only and it is much more efficient for us to provide support over at our support portal.
You can also read about changing the Map Pin here.
We appreciate your support and look forward to helping you over at our support portal.
Cheers!
Fernando
Hi There,
I opened a support Ticket but I cannot see it on your support web site. I installed your theme and my site become extremly slow I have seen around that others has this same issue but couldnt find a fix. would you please share the fix you gave and answer my support ticket?
Hi there!
Do you recall the subject line of your ticket? I am Trying to find your ticket right now. If not, if you do not remember the subject of your ticket, we would kindly ask you to submit a new ticket to help you quickly!
Sorry for any inconvenience!
We are looking forward to helping you over on our help desk.
Kind Regards,
Fernando
Hi Fernando, Thank you for your reply. I am sorry to hear that, actually you do not provide any ticket number and I am not able to find it in your website. This issue has been faced by many of your users! it shows that your support site needs some imprvements. my request is about; 1- my website has become very slow after I installed your theme. when I switch to other theme it get back to normal 2- I wnat to disply only one search field ( by keyowrd ) in the home page, how to change the text inside the box and translate ( this is the only widget I am unable to translate ( I tried both wplm and polylang)
Thank you!
here is the new ticket subject: Website become slow and How to change the search widget. I hope you will be able to come with a solution
Sorry for the delay! I have replied back with a response to your new ticket and your old ticket. Sorry for the mixup. We are always looking to improve our support portal. Please find my response and if you have any further questions please let me know through the support channel!
We are looking forward to helping you over on our help desk.
Kind Regards,
Fernando
Hi Fernando, Thank you for your feedback. I cannot find your answer nor any of my tickets. would you please explain how to get it? as you can see we are wasting a lot of time in things that in my opinion are supposed to be much more clearer. thank you
Hi,
Hope you’re doing well.
Can you check your spam folder to make sure the email hasn’t been caught in there? Fernando sent the reply yesterday and the reply should be in your inbox.
I’ve sent it again just to be safe.
Thanks,
Rashid
Is it possible to move the review widget to the bottom of the listing submission page so the listing author can rate their own listing before it posts?
Hi there!
Unfortunately, something like that is not available out of the box and would require a bit of customization done to the theme. At this time we don’t have the resources to offer custom work right now. However, we are partnered with and highly recommend WP Curve, Envato Studio or Codeable If you need help customizing your theme.
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
Hi,
Will you please me answer my questions?
Thanks
Hi again!
I am sorry for the delay! I have gone ahead and replied to your original comment!
Please feel free to let me know if you have any further questions!
Cheers!
Fernando
Fernando please let know in the comments if you disapprove of my posting this.
To all new users :
I am offering a “Vanilla” install of Listify for the modest sum of $36. The hope is to get you over the first few hurdles and on your way selling or promoting your new project. You can read a little more at http://www.brianyhearne.com/listify and I’m free to chat live on the site.
Beats paying Themeforest $19 a month right
All the best, Briany
Hey Briany,
Can you please email me directly at spencer@astoundify.com so we can talk directly? Thanks!
Spencer
Hi dude,
How i setup listin reviews like this?: http://listify.astoundify.com/article/289-listing-comments.
I guys I sent you a ticket on your site and still waiting for a response . Thanks
Hey!
I saw you submitted two tickets with us! I replied to one and another support member replied back to the other. We replied to your Gmail account. Let me know if you did not get a response back from us!
Kind Regards,
Fernando
I sent another , 3rd. Ajax issue
I can only find the two that we have already replied to. If you could submit a new ticket again. Once you submit it again let me know to check if we received it.
Thank you and sorry for any inconvenience,
Kind Regards,
Fernando
Hi Fernando, I sent another ticket. Thanks
Hi again!
I saw your ticket come in and our support staff replied!
Cheers!
Fernando
Hello Fernando,
I hope you are doing well today! I know this has been answered in the comments but I’m still trying to figure out how to accomplish this before I purchase –
1. Listing owners being able to make post on their listing.
A. Do you think I could use a frontend post submitter like https://wordpress.org/plugins/user-submitted-posts/ -this one uses shortcodes for the form and post. Which I can restrict access to the form so only the listing owner see it.B. Or do you have any better ideas or suggestions to get me pointed in the right direction.2. Also, I’m testing the listing owner’s dashboard. When I make more than 6 bookmarks it gives me a pagination link to the second page but when I click on it I get “Oops! That page can’t be found.” It also does not work on this page https://demo.astoundify.com/listify/author/appthemer .
Is there a limit on how many bookmarks a user/listing owner can make?3. Lastly, when I look at the examples of websites created with Listify – I see a common issue – the one big picture (at the top) in the listing is usually messed up. I think it is because users/listing owners don’t know how to edit or use the right size images.
A. Is there a way to use smaller images that scroll like the Listable theme.B. If not how hard would it be to modify the theme to do this? Maybe you could give me an estimate of programmable hours – major or minor or in-between.Thanks you for help and time!
Hi there!
Hope you are doing well today and thank you for your interest in our theme!
Question: 1. Listing owners being able to make post on their listing. A. Do you think I could use a frontend post submitter like https://wordpress.org/plugins/user-submitted-posts/ -this one uses shortcodes for the form and post. Which I can restrict access to the form so only the listing owner see it. B. Or do you have any better ideas or suggestions to get me pointed in the right direction.
Answer: Users can definitely post blogs using the User Submitted Posts Plugin. When doing so the posts will be shown on their profile page like this example: https://demo.astoundify.com/listify/author/appthemer/
Question: 2. Also, I’m testing the listing owner’s dashboard. When I make more than 6 bookmarks it gives me a pagination link to the second page but when I click on it I get “Oops! That page can’t be found.” It also does not work on this page https://demo.astoundify.com/listify/author/appthemer .
Answer: There is no limit to the number of bookmarks a user can make. As you can see it does show in the demo there are more than 6 bookmarks. This does look like a bug. I have logged it to have this resolved. We will look into that and issue a quick fix/update for this.
Question: 3. Lastly, when I look at the examples of websites created with Listify – I see a common issue – the one big picture (at the top) in the listing is usually messed up. I think it is because users/listing owners don’t know how to edit or use the right size images.
A. Is there a way to use smaller images that scroll like the Listable theme.
B. If not how hard would it be to modify the theme to do this? Maybe you could give me an estimate of programmable hours – major or minor or in-between.
Answer: Unfortunately, this would require customization done to the theme. You can have a look at these articles on how to limit the file size limit.
Anything other than that would require further customization. Unfortunately, we just don’t have the resources to offer custom work right now. However, we are partnered with and highly recommend WP Curve, Envato Studio or Codeable If you need help customizing your theme.
Hope this helps and thanks once again for your interest in Listify!
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
Hey guys. First of all I would like to say that your theme is great and I like it a lot. I bought the licence, unfortunately my support expired. But I do have one question. Is it possible to make the Image Grid with Taxonomy: Listings Categories all the same sizes? Currently the page is showing 6 terms and instead of them being all the same size, some of them are wider. I want to make them all the same size because I am using custom images with icons and I dont want the icons to get stretched on that wider images.
Thanks for your answer.
Hi there,
This is not possible out of the box, but can be done with customization done to the theme.
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
Is there an option that you tell me how to costumize the theme? Thanks.
Unfortunately, we just don’t have the resources to offer custom work right now. However, we are partnered with and highly recommend WP Curve, Envato Studio or Codeable If you need help customizing your theme.
Kind Regards,
Fernando
Hi guys! I’m in the process of launching my own site with the listify theme so it’s very exciting times here. I have one issue though, if you check this link http://motionfly.com/listing/400-city-road-a-z-furniture/ You’ll notice that the thumbnail gallery images are extremely zoomed in, and then when you actually click the image, you’ll see the normal size of it. Is there any way I can change the thumbnail size to make the whole image fit in? Or if you have any other solutions please suggest them. Thanks so much!
Hey, it’s great to hear from you,
Hope you are doing well.
You can manage the Listing Gallery when you are in the backend editing the Listing. You can go under Listing Gallery and select Manage galleries. This way you can make changes to the appearance. You also have a choice between two gallery widgets that you can use under “Customizer>Widgets”.
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
Hi Fernando - Thanks for your help I finally figured it out. However now a problem I’m facing is the main gallery image http://motionfly.com/listing/gaudion/ (the chair) it takes up the entire page! How can I make it that it doesn’t is there a way to change the image dimensions for that main image? Thanks!
I have sent tickets to you guys but I dont see a list of submitted tickets on your site.
Hi there!
Hope you are doing well!
Just wanted to let you know we have replied back to your support tickets!
If you need further assistance with Listify, please contact support! We look forward to helping you out!
Kind Regards,
Fernando
Hi, what would you suggest if image grid title is too long. I would like to reduce it to maybe 70 characters and then just add ”...” at the end http://cl.ly/0v3I2Y161Z3z Thanks
Hi there!
Hope you are doing well! You would be able to edit text fields using the WP Job Manager Field Editor plugin. You can set a limit on the number of characters with it.
Hope that helps!
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
I tried to do that with WP Job Manager Field Editor plugin, but nothing happened. I don’t believe the title comes from job_title field.
Hi,
Hope you’re doing well.
Kindly submit a ticket over at our support portal so that we can take a closer look at this for you and help you out with this issue as quickly and efficiently as possible.
This section is for pre-sales only and it is much more efficient for us to provide support over at our support portal.
We appreciate your support and look forward to helping you over at our support portal.
Cheers!
Rashid
Hello Dear.
I want to know if this rtl support and I can use it as classified website and set prices for any post or list and show the price with other details in the front page! if this possible I will buy it now.
Thank you
Hey, it’s great to hear from you,
Question: I want to know if this rtl support
Answer: You can read further here : Does the Listify theme support RTL?
Question: I can use it as classified website and set prices for any post or list and show the price with other details in the front page!
Answer:Out of the box, Listify is a directory theme so you will need to do some custom work in order to make it work like a classifieds website. Of course, this also depends on the details of exactly how you would like to make your classifieds website as there are several similarities between a classifieds website and a directory website. Check out our demo if you have not yet.
You can Create Listing Package to demonstrate in the homepage prices for posting/listing on your website.
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
Hi,
What type of system gets integrated in the business? For example if I sign-up a hotel, they will use my booking system for all their bookings (even if they are not made through the website) so that the users that access the website can see up-to-date data?
Thank you
Hey, it’s great to hear from you,
Users would get notified by email when there is a booking done on their listing. It would also show on their listing page that a time slot has been booked and show up-to-date data on the page.
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
how could we achieve allower users to book the listed place with your theme
Hi there!
You can find how to setup bookings using our theme in our documentation section: How do I take bookings on my listing pages?
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
1, Is this theme is compaitable with zopim plugin to intract with visiter
https://wordpress.org/plugins/zopim-live-chat/ and if not then which live chat plugin you reccomend
2, how to make contact us or inquiry or best buy form on behalf of listing owner page.
Note:- thegoogle analytics plugin you mentioned here http://listify.astoundify.com/article/627-how-do-i-add-google-analytics-to-my-wordpress-site is not update from last 2 years https://wordpress.org/plugins/simple-google-analytics/ ...
*How to buy this theme as my debit card is not paypal compatible.
Hey there!
Hope you are doing well today! Hope to answer your questions today!
Question: 1, Is this theme is compaitable with zopim plugin to intract with visiter https://wordpress.org/plugins/zopim-live-chat/ and if not then which live chat plugin you reccomend
Answer: At the moment, we do not have an internal messaging system and we also haven’t tested any third party plugins to enable this. You can try integrating this plugin, but at this time, we have not tested ourselves to be able to recommend.
Question: 2, how to make contact us or inquiry or best buy form on behalf of listing owner page.
Answer:You can create a form using GravityForms, NinjaForms, Contact Form 7 etc, then add a text widget with the contact shortcode place in the text widget, the contact form will display on all listings and then the listing owner will be sent the messages.
You can also use the WP Job Manager - Stats plugin to get stats for your listings.The only way to purchase the theme is going through the checkout process Envato has setup.
Hope that helps!
If you have any questions or if I can be of any further help, please let me know!
Kind regards,
Fernando
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