Hi,

Please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL so our developers could help you there.

Select

Hello there Angela,

Thank you for kind words Glad to hear positive impressions.

Just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin access and our support agents would help you there with all theme options or any other doubt.

You are welcome.

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Hello,

Here is link where you could find more about how to renew support https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

For the photos we used on our demo content, we bought all our images mostly from Shutterstock

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Thank you for your reply. However, I do not have access to the original developer that created her website (no longer have business relationship), but I do have access to the license. Can i renew support off that license some how? Or do I have to buy the template again for my client?

Hi,

You are welcome. You should login on Envato Market with that account from which you purchased our theme and there to renew support like it is explained on this link we sent. For any other situation, we could suggest to contact Envato marked directly and discuss with them how to accomplish this. Thank you

Select

Hello,

Thank you for this suggestion. We would try to update all Google Fonts in future theme update, this is in our feature list now.

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Thanks. When I change options in the panel, it doesnt save.

Hello,

You are welcome. We need to take a closer look. Please, try to submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin access so some of our developers could investigate.

Select

Hello,

Thank you for interesting in our theme. That is not an option. You could use Full Screen sections and Revolution Slider separately.

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Hi,

That’s full screen sections page template we’ve created for our theme. You can make your site fully in it of course. You just need to choose that template for all your pages.

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Hi,

Maybe Pitch would be better choice based on theme purpose. Since main target of Pitch are agencies and freelancers. It has some improved features based on Capri, and new elements. But they also have a lot in common, so Capri won’t be mistake either.

When it comes to loading time, you don’t need to worry about it. With good server, and content optimization (images optimization, caching plugin), you will have optimal performance in both.

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Hello,

You shouldn’t have updated WooCommerce before we release new theme update for the compatibility.

New plugin just came out, and we need to prepare all our themes for the compatibility with it. It will be ready soon.

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Hello,

Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL and some of our support agents would help you there.

Select

Please, try to submit a ticket on our support forum at https://select.ticksy.com/ and some of our developers there would investigate.

My support ended on 21 March So as I’m writing this review. Labels in css does not have a way, in particular, I would like to show my email

Hi,

If you don’w want to see text in placeholders of Contact form, try to add this code to make it transparent before click into field

.single-post ::-webkit-input-placeholder {
  color: transparent;
}
.single-post  :-moz-placeholder { 
  color: transparent;
}
.single-post  ::-moz-placeholder { 
   color: transparent;
}
.single-post :-ms-input-placeholder {  
   color: transparent;
}

Select

Hi,

Thank you for kind words and confidence. Your tickets are assigned to our support agent who just answered you. Please, check response on ticksy

Select

Hello,

1. In your WP admin -> Pages -> Some page, click on Screen Options in Top-right corner, and check Select Title box http://screencast.com/t/26zdA0Tw1 then you shall see Select Title panel for that page under content.

2. This page is using Portfolio List. You just need to go to Pages -> your Eventos page, and add Portfolio List element with Visual Composer, and fill in the settings for it, and it will display the list of your portfolio items on that specific page.

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Hello,

If you’re using Image Gallery element from Visual Composer (type: Image Grid) , and enable lightbox to open on click for images, you should get a navigation arrows to navigate through all the images in a gallery http://screencast.com/t/fqNQrtSiZv9

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Hi,

yes, that’s possible, you can setup that while you edit each slide

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Hello,

Did you update WP to version 4.5+? If so, please, just update our theme and VC to latest version and than clear all cache and check your videos again. If you are still dealing with this issue after, please, try to reach us on our support forum https://select.ticksy.com/ and include there your site URL and wp-admin access, so some of our developers could investigate.

Select

Hello,

We are glad to hear you like our Capri theme There is conflict with jQuery after latest WordPress update to version 4.5+ All you should do is to update your theme to version 1.4.1 and also update VC (came bundled) to version 4.11.2.1. After this, make sure your cache is cleared and everything should be working back fine.

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Hi,

Thanks for the kind words. We’re glad you like the theme.

Regarding your question, we haven’t noticed any issues with smooth scroll on Mac, but we will take a closer look and inspect this issue. Thanks for the note.

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From what I noticed, it’s only on retina displays and only in some parallax instances. The way it behaves is jagged scrolling, then when the parallax is scrolled, it continues smoothly. Thanks again! Awesome job you’re doing!

Hello,

Thank you for this info. Unfortunately, we could not replicate bad behave on Mac. Anyhow, few more tests with that combination of parallax section would be made, since we are constantly working on improving our theme if there is any improvement possible. You are welcome. Thank you very much for kind words

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Hi,

You can choose between ”...” or a “Read more” link. To enable the read more link, please navigate to Select Options > Blog, and in the options for the template you are using choose to enable the Read More Button: http://screencast.com/t/ATjaxjdJSGa

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Hello,

We have that possibility for Blog Masonry and Blog Masonry Full Width page templates.

You blog page needs to use one of those templates, and then in Select Options -> Blog -> Blog Masonry template set pagination to Infinite Scroll http://screencast.com/t/3Kr4YqN044

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You guys rule, so many options I didn’t see it! Thanks!!

You’re welcome.

Select

Hello,

Your site’s console shows some error, referring to incompatibility with new WordPress version.

Latest Capri 1.4.1 includes Visual Composer 4.11.2.1 that works fine with new WordPress. You have very old version of theme and VC plugin.

So, update your theme first

You can update your theme by performing the following steps:

Download the latest theme zip file from ThemeForest

Extract it and locate capri.zip

Extract capri.zip and locate the ‘capri’ folder

Copy/Replace the contents of the ‘capri’ folder to the /wp-content/themes/capri folder of your web site.

Then You can upgrade Visual Composer by performing following steps:

1. Please make sure main theme is activated while performing other steps

2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

3. You will see message that required plugin is missing at the top of your WordPress Dashboard

4. Install the plugin and then activate it

And clear browser cache upon update.

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Hi, I just had the theme updated.

Hi,

Have you also made sure to update Visual Composer and clear your cache as described above? If so and you are still experiencing this issue, then solving this would require support assistance. You should be able to renew your support on the theme page on ThemeForest. After you have done so, please submit a ticket to our support forum with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.

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