39312 comments found.
hi, I used your theme (fashion template), mobile menu can’t working. could you help to check that. link is http://mysouthway.com.au/web/
I used a custom css: *{ font-family:microsoft yahei !important; } the menu missed, and when I remove the code, mobile menu shown up but not working, I can’t click it to show dropdown menu could you help to fix that?
and the layer slider and revolution slider both not working, I can only use fusion and elastic slider.
and could you tell me how to use faq page, I use faqs template in http://mysouthway.com.au/web/faq/, but can’t see anything.
so much questions, please help to fix~
Hello @Zhuqing0423
The mobile menu use icomoon and fontawesome icons actually so since you changed the font family for all your elements by applying style to *. it also broke the icons causing your menu to not work. We will love to check each and everything you have issues with on your site however we need to take a closer look at your installation.
Please fill in a support ticket at our support center and of our tech. support reps will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
We just updated to the latest version. However, icons are not displaying in Chrome and Firefox. Any help is greatly appreciated. The .htaccess file has been updated. Thank you!!
Hey @wizewebz!
Can you please check that Font Awesome is currently enabled in your Theme Options -> Advanced -> Theme Features for me?
If it is enabled and you’re still not able to see the icons being displayed, please head on over to our support center to submit a ticket. A member of our team will be assigned and take a look at this for you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi. We paid to renew support and submitted a ticket four days ago. There is no record of our ticket. We submitted another one this morning and received an on screen confirmation (have screenshot). However, our account shows no record of either ticket. I understand you are busy, but we need this issue resolved. Please let me know the best way to communicate with you to resolve this issue.
We did check to make sure the Font Awesome feature is enabled.
Thank you!!
Hello @Wizewebz.
I have replied to your ticket just now, the issue is with the missing fontawesome files actually, we will continue the communication and assistance on the ticket now 
Thanks
Ammar.
hi, i need to create a private login access for my client, this theme include some data demo? or what plunging recommended for that, thanks a lot
Hey @donguido!
What area of your site are you wanting to create a private login for, the back or the front end?
WordPress has a ‘password’ option that can be set on a per page basis, however this is a core feature and not something specific to the theme:
https://codex.wordpress.org/Using_Password_Protection
If it’s for the back end, you can create another user profile and give it the permissions level you would like the client to have.
I hope that helps!
Thanks!
Ryan
Hello, I just purchased this item and got this template http://avada.theme-fusion.com/agency/ installed. But I don’t have the home page video and message that is on this demo. Also, Our Work page is empty, and the Contact page is showing error 404 page, Please advise as I need this up and running badly.
Hey @jfeuzeu!
Hmm, the demo should be imported in it’s entirety. Was this the first time you tried to import the demo? We would need to be able to login to your site to know what’s going on here. Can you please head on over to our support center to submit a ticket? A member of our team will be assigned and take a look at this for you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hello. I updated to new version. The google icon seems to be out of proportion to the other icons. Its smaller and not balanced in height. I noticed it was the same on your demos. Any fixes? thx!!
Hey @ideanna!
As we use the Font Awesome library, we don’t actually control the size of the individual icons. They are implemented as a font and can be resized using CSS, however the base of of each icon is set by the creators of Font Awesome.
Having said that, if the icon is very noticeably out of proportion, something may be adjusting the font size of it specifically. We would need to be able to take a closer look at your site to know what’s going on here.
Can you please head on over to our support center and submit a ticket? A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
What is the best place where we can see (1) What is the latest release (2) The Release Notes.
I am always on a mission to see what the latest release is – as it is not very obvious.
Hey @mariusvdm!
We keep an updated changelog of Avada here:
https://theme-fusion.com/avada-documentation/changelog.txt
The latest version will be listed at the top of that changelog and also on the first image of our ThemeForest item page:
I hope that helps!
Thanks!
Ryan
Wow – Ryan What a FANTASTIC idea to hide it somewhere where only you can see it … Amazing !!!! Or – is there a way how your paid users can navigate to this well kept secret??
Hello!
I’m very sorry but I think I’m missing your sarcasm 
This is not a well kept secret, we have it in many places!
Most software/theme developers have a changelog on their own site for their users to stay up to date, this is what Ryan showed you. We also have it listed in several other places and on our main live demo we have promo pages to show off all the new features. We don’t hide anything
(1) What is the latest release? (2) The Release Notes.
Both of these are similar questions and the answers below show you both version # and release notes so I combined them into one.
A. You can always visit the item page here and look at the top graphic, it always shows the latest version major version, then the incremental version right next to it like this (look for the red parts that highlight it): http://d.pr/i/15Aqg
B. You can visit the direct link (below) to our site to see our changelog, as you can note it shows you the latest version + date + all the changes made: https://theme-fusion.com/avada-documentation/changelog.txt
C. You can visit our support site and type in “changelog” in the big search field to find this post: https://theme-fusion.com/avada-doc/install-update/avada-changelog/
D. We also keep the changelog in the actual theme zip file here: http://d.pr/i/1b2Tk
F. On our live demo, you can see the “New” pages for each of the past major updates to get a nice visual on the new features, see this shot: http://d.pr/i/18YrI
G:. If you have the theme installed, you can always view theme options panel or the theme area in WP admin to view the version #, also in the themes area are links to the changelog.
Hope this helps, if you have a suggestion for how else we can display this information we’re all ears!
Cheers! Luke
Seeing the latest release and release notes are the same thing and can always be seen here in this link that Ryan supplied, so may I suggest that you always use this link: https://theme-fusion.com/avada-documentation/changelog.txt
You could bookmark it? If not you can always get to it from our support site or our item page, there are links there as well.
Thanks!
I am stunned!!! Look at your answers!!! I must bookmark this (hidden file) or I must search the forum … or I can look here somewhere … or I can search there …somewhere…
And – yes, that is exactly what I am doing – but kind of getting fedup for going off on this massive search for the latest version and release notes every time – hence the question – which is Still not properly addressed.
Let me spell it out – and I really don’t care if Ryan or anybody else think it is sarcasm or not:
WHY CANT YOU HAVE IT ON A VERY OBVIOUS PLACE AT THE BEGINNING/END OF YOUR PRODUCT DESCRIPTION WITH STANDARD LINKS TO ALL THESE (HIDDEN) LOCATIONS WHICH YOU WANT ME TO BOOKMARK —-—-—- LIKE ALL OTHER DEVELOPERS DO!!!!
Hey @mariusvdm!
No need to go on a massive search, we have indicated several places where you can find the latest version number, as well as the changelog in our replies above.
The changelog link hasn’t changed for years and I can’t see it changing anytime soon. If you want to see the notes for the latest version, you can always use this link:
https://theme-fusion.com/avada-documentation/changelog.txt
I have to disagree that the page is hidden, you can find two links to the changelog by simply Googling for “Avada Changelog”; they are the first two results at the top of the page. That’s how I find the page myself and in my opinion it’s just about as convenient as you can get without bookmarking the URL itself.
I’m not really sure what changes we can make to satisfy what you’re after. The changelog is there for everyone to access and there are several articles that also point you to the changelog URL. We include the version number at the very top of our ThemeForest item page which is updated after each release.
On top of the above, if you have Avada installed on your site and have registered for automatic updates, if an update is available, it will appear in your WordPress dashboard. As this will always show the latest version, you can see the version number there as well.
Thanks!
Ryan
Ryan You are not getting it – do you?
You highlight my point: “Type in a Google Search …. ” – that’s exactly what I am talking about – going through this massive search to get to your hidden file … – which was supposed to be distributed with each new release.
Oooo – and when I find it – then I must Bookmark it … wow – I need to remember that – to save a piece of information which I was supposed to get from the supplier. The responsibility is now on ME to keep that info – while it can change any time.
Why don’t you put a link from your main content to this file? Why don’t you distribute the release notes – each time with a new release – like other developers do?
Finally – in term of the automatic updates: NO – I delete all automatic updates – and that is EXACTLY why I need to read the release notes so that I can see what is coming and expecting – and not get surprises from my users that things went wrong – just to discover it was an “automatic update” I don’t read the release notes (if I can find them), apply the updates and TEST.
PS: Just read the following note from “ideanna” – and then you will see that the person did NOT read the release notes – and experience these problems … and I quote “Hello. I updated to new version. .. . . .” he/she could just have added
1. and I did not read the release notes -
2. because it was not sent to me
3. and I could not find them
4. and I did not save them
5. and I did not bookmark the secret file where you keep the release notes hidden so that
6. nobody can navigate to it from the main panels.
Do I need to spell it out – More???
We have stated several times where to find this information. I’m afraid you simply are not getting it.
BTW, one more place to find it as you wanted, at the bottom of our item page: http://d.pr/i/1eEM9
There is no “hidden” file, it is on our website where it should be.
If you want answers to your questions, read our above replies. If you have further questions in regards to using Avada, then submit a ticket via our support center. That also is on our website.
Good day.
Hi, I just bought the theme to update my current theme… I have a news page on my website, but whatever changes I make to the page or even when adding new post it doesn’t update on the news page.
Please help as this is very urgent. Also is there a way I can provide you with URL of website or login details in private?
Many thanks, B
Hey @breshka!
Hmm, this would really depend on how your news page is setup. We would need to login and take a closer look at this issue to really know what’s going on. Can you please head on over to our support center and submit a ticket for me?
Click Here To Create An Account & Get Avada Support
You can include your WordPress login details via the form above and it will be included in your private correspondence with us. A member of our team will be assigned and respond as soon as possible.
Thanks!
Ryan
Hi, Where can I find the demo sliders? Thanks
Hello @Dramsay.
You can import all of our demo sliders from this link here : https://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/
Thanks for choosing Avada.
Ammar.
Another Record Broken! Avada Sold Over 2350+ Copies In One Week!
We are truly humbled and amazed at the continued growth of our Avada community. A major thank you to everyone involved!
Check These Actual Customer Reviews From The Past 24 Hours!
We love our customers and our customers love us. These amazing 5-Star reviews are fresh from today!
Flyout Menu seems messed up on 4.0.3
Edit: Only works on Firefox not on Chrome.
Hello @xShizOx.
I am not able to replicate on my installation, we will very much love to assist you with this issue however we need to take a closer look at this, please open up a support ticket with us and one of our tech. support reps will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to your ticket.
Thanks
Ammar.
Hi there
Our team had identified a problem with the header version 6 flyout menu in webkit browsers. Our team has now resolved this by releasing patch #405598
All you need to do to fix this is log in to your WP Dashboard and go to the -> Avada >> Support tab – you will see the patches which are to be applied concurrently -> http://d.pr/i/eXuu
For more information on patches, please check -> http://bit.ly/1QSd8Ol
Thank you, MB
Hello! If I extended support will I receive updates AVADA? Thank you!
Hello @Ekoles.
Updates are free for everyone who owns a copy of Avada as far as we continue to develop it, a support license is entitled to get you our premium support and has nothing to do with Updates actually..
For more info on this i want you to please read the documentation explaining the licensing here
https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Once you have done that please create a support ticket using the link below and our support will be happy to assist you
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through.
Thank you
Ammar.
Hi there
To clarify: When you purchase your theme, it will include 6 months hands on support. Your theme purchase id your license and for this you will be entitles to all future updates of the theme, free of charge.
Hands on support, introduced by Envato on September 1st, 2015, does not require additional licensing. If and when your 6 months of included hands on support runs out, you can choose to extend/renew as explained here -> http://bit.ly/1RIS2nj
Thank you, MB
Hi, I bought Avada and trying to register as a forum user (to get help). But I’m not able to register, because the registration page’s buttons and checkboxes are invisible in all of my browsers—on PC and mac sides. Can I get help with this? Thanks!
Hello @tkimfsi.
Please send us your purchase code and username with the issue to support@theme-fusion.com and we will look into this for you as soon as possible.
Thanks
Ammar.
Dear, can you tell me what plugins you have used in the AVADA TRAVEL demo theme?
Hello @Maritravels.
We are not using any additional plugin in any of our demo except for the demos that use events calendar such as church demo, however travel demo is solely created by using our default theme features.
Can you please tell me what part do you need assistance with in particular so i can assist you with it precisely
Thanks
Ammar.
Portfolio Filters Options don’t seem to work. Im trying to hide “All” Categories, but it dont work. I can’t even hide all filters entirely. Do you have any idea why ?
Website is at : http://gestech3d.wpengine.com/portfolio/
Hello @tactikmedia.
I see that you are using Recent Works shortcode so please make sure that you are hiding the All filter from the recent works shortcode and not theme options.
Screenshot : http://prntscr.com/bdxsyn
However if you still have difficulty with this, please open up a support ticket with us and one of our support tech. will get back to assist you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you soon
Thanks
Ammar.
Help! I can’t see the logo after 4.0 update can you help me? Thank you
SOLVED!
Awesome to hear that you have worked this out!
Thanks for choosing Avada.
Ammar.
hi – is there any easy way in Avada to get the cool mouse-over sliding image box effect seen at bottom of this page (4×3 grid)? http://goo.gl/HOyj91
Hello @Graphic4444.
We do have image rollover effect for our portfolio and posts items, however the rollover consist of a background color and not image, however we are continuously hearing to our customers feedback and suggestions so we will appreciate if you can please send us an email to support@theme-fusion.com so our concerned department can look into this and see if it can be added into our future versions
Thank you for choosing Avada.
Ammar.
Hello
Can i get a modal to open from a menu item ?
Kind regards
Hello @Disenoideas.
Modal can only be triggered by either using the Button Shortcode or Modal Text Link shortcode right now, its not possible to trigger a modal using menu item for now. However we will appreciate if you can please send us a feature request to support@theme-fusion.com please so it reaches our concerned depart
Thanks for choosing Avada.
Ammar.
no problem, will send them a note…
Great work Avada…
You are always welcome
Thanks for being an Awesome customer
Ammar.
Hi, I am currently using your theme to build a website. I click on the button ‘Gravity Form’ but this does nothing? Please help.
Hello @Vikas25agarwal.
Can you please tell me where is this button located in your site? Gravity form is a stand alone plugin that you need to install in order to use, have you installed and activated the plugin already?
We will need to take a good look at your setup and how you are setting up the button, i will suggest you to please open a support ticket with us and our tech support reps. will get back to you as soon as possible
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
Great theme , but i need to some things :
1- i need the same effect t of the first section of the ( avada landing product page ) , i installed the demo data but the first section not included with the demo , how i build the same section effect .
2- i have some icons and i need to insert them as font icon , i`m already transfer the icons to the font , how to embed this icons to the builder ?
Regards,
Hey @mosalah!
I’m glad to hear you’re enjoying the Avada theme!
1. That is a Revolution Slider and should be included when you import the demo. Did you have the Revolution Slider plugin installed and activated before you imported the demo? This is required, otherwise they will be left out of the import.
2. Unfortunately it’s currently not possible to add custom font icons into the builder elements. If this is a feature you would like to see added to Avada, please take the time to email your suggestion through to support@theme-fusion.com with “Avada Suggestion” in the title so that it can be reviewed by our development team.
If you have any further questions about using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Thanks for the faster replay , About the Revolution Slider is it free or should i buy it !
It is included with the purchase of Avada
So when you install Avada and activate it, you will see a Welcome Screen, there is a “plugins” tab where you will find layer and revolution slider to install and use.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Thanks , its great plugin but have too much features , i just want know how you move the images when the mouse over , like your example ( avada landing product page ) in the first section ?
Hello @Mosalah.
That is our image rollover effect for the image frame shortcode, to know more about our image frame shortcode please read this shortcode guide : https://theme-fusion.com/knowledgebase/avada-shortcode-list/#frames
In order to get further assistance we will appreciate if you can please open a ticket so our tech. support can help you precisely with the queries.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
nope , please check the first section , of the ( avada landing product page ) its Revolution Slider !
Hi there
Because the ThemeForest comments section is meant for pre-sale questions and generalities only, I suggest creating a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
