8686 comments found.
Hello undsgn
Could you please tell me how can I change the slider photos on the website. I found all photos how to change except sliders. Main page photos do no change. Waiting your reply.
Hi emrecengiz! Please refer to the main documentation site: http://www.undsgn.com/uncode/documentation/where-is-the-header/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you! 
http://www.undsgn.com/support
undsgn
It is not clear. I want to change main page images. When I try to edip the main page, editing all details are very clear and editable but I can’t reach the main page’ main photos. I need help on it to change these photos.
Hello!
The WooCommerce plugin has been updated to the 2.6 version so the Uncode theme doesn’t work well.
Thanks!
Hi, this major update of WooCommerce has a few bugs as you can read from the official WooCommerce repository, at the top of our support forum there is a sticky post with the fix: http://www.undsgn.com/discussion/9483/-woocommerce-2-6-update-#Item_1
It’s obligatory to sign up, is it another way to read the answer?
Support is offered only in our support forum for registered users, even if your support period is expired you should be able to register yourself.
Ok, thanks!!!
It works perfectly!!!
Thanks a lot!
Thank you for confirm! 
Now you are connected with our support team so If you have any issue just ask the support guys!
Hi
What is the deeplinking inside the lightbox good for? Is there a possibility to make images downloadable from the lightbox?
Thanks
Hi axial3d, the deeplinking option of the iLightbox is used to access an image directly, something like this: http://www.undsgn.com/uncode/features/lightbox-options/#gallery-3/1
Unfortunately the plugin doesn’t offer a download option (we never show this in our demo features), you need to right click on the main image.
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Hi,
Just read about deeplinking, thanks for your explanation.
I know about he solution with right-clicking on an image to download it. On smartphones you have to touch the screen for a second or two, but unfortunately on iPhones this doesn’t work in most cases within the lightbox. Android phones work well. I try to solve it with a download link.
Thanks
Hi axial3d and thank you for confirm! If you register our support you can send us a feature reuqest, lot of Uncode features are suggested directly by our customers.
Hello. Is the code used for your grid structure proprietary, Bootstrap or Susy? Thanks.
Hi wonderment and thank you for interest!
This is a proprietary grid system only conceptually inspired by Bootstrap, you can read more here: http://www.undsgn.com/uncode/documentation/grid-system/ and here http://www.undsgn.com/uncode/documentation/grid-system-video-tutorial/
Let us know if you need more infos!
hey how are you ? since i update woocommerce i can’t see my homepage….i dont understand can you help me please ?
Hi jemsproducer and sorry for delay!
Yes for sure we can help don’t worry but not here, this message wall is dedicated to pre sales and general comment, if you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
ps: when you open a ticket please include information if you have some red error in the Welcome Screen http://www.undsgn.com/uncode/documentation/welcome-screen/
Hi jemsproducer, please follow this: http://www.undsgn.com/discussion/9483/-woocommerce-2-6-update-#Item_1
Hi, in porfolio in page options I try to redirect this porfolio with a page but its dosen¨t work!!! and i dont khow what i can do!!!
have a good day!!
Hi Jesusarco! Sorry really not understood the request, in WordPress portfolio items are a custom post type and it’s really different from a page, you cannot transform or connect a portfolio item to a page, at least you need to use the portfolio item as it is a page in custom mode, ex: http://www.undsgn.com/uncode/portfolio/centered-custom-one/
If I have not understood the request or you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Please follow this: http://www.undsgn.com/discussion/9483/-woocommerce-2-6-update-#Item_1
Great job with the theme! It’s incredible!
I have an issue with the blog. I have to make a main blog with different categories (cat1, cat2, cat3). These categories have subcategories (cat11, cat12, cat21, cat22, etc..) and I have to design a page for each category. So, when I have the page for cat1, the filters for the post module that I will need in that page are the ones from the subcategories (cat11, cat 12). Is there a way to do this?
Thanks in advance!
Hi trixmast and thank you for appreciate Uncode!
No sorry there is not an option for this (we have received another request and we have this in our todo list), by the time we can suggest a few codes to make this happen as much as possible close to your needs, I just ask to contact our official support, there we have a completely dedicated support team can help you (please reference the fact that you have talked with David on the ThemeForest page)! Thank you!
http://www.undsgn.com/support
Where do I find the backend template for this page (http://dylankress.com/product/black-stripes-t-shirt/) on Wordpress? I’m trying to use some of these elements for a page I’m building and I can’t find it anywhere .
Hi dylankress and sorry for delay!
You just need to search for this page in the product list (main sidebar of WordPress), otherwise if you have not hide the default WordPress toolbar at the top of the screen you can access any pages from here (click edit product), ex: http://blog.frontendfactory.com/wp-content/uploads/2016/01/turn-off-wordpress-toolbar.jpg
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Trying to raise a support call. Have registered but every time I click on Report an Issue, it tells me I don’t have permission to do that. I have confirmed email address also.
Hi danbowenphotography and sorry for delay! You need to confirm the email the support forum has sent you, as for every registration. Please check you inbox, in case tell here what the forum username and we authenticate the account for you.
Hello,
Is there a way to enable modal popup or lightbox for youtube videos once a image or button is clicked? Thanks.
Hi gheezii and sorry for delay! Yes for sure it’s possible and you can have this both from a button (you see in the Uncode hompage) both from images: http://www.undsgn.com/uncode/works/portfolio-full-width-video/
You can follow this documentation: http://www.undsgn.com/uncode/documentation/media-poster/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Hi, thanks for the prompt response. The documentation seems to only tell the attachment. I wonder how it will work on buttons or images. I mean, how to configure.
Hi gheezii, as you can see this wall is used only for presale and general questions, if you need more detailed help please open a ticket in our support forum. If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
ps: in the option of the button, scroll down, and there is also an option to open a media in the lightbox.
I guess my main problem is only – how to pull or connect external videos like Youtube and connect it to the media poster/lightbox. The guide doesn’t tell how to add those external links to attachments page/media.
Support is offered in our forum, there we have a dedicated support team, now there are 3 team members reply questions and all the tickets are answered, so please don’t ask more here. You just need to rake the URL of the video and insert in the Add Multimedia option: http://www.undsgn.com/uncode/documentation/oembed/
Strange problem faced by me. I installed demo content and using “Portfolio Photo”. Unlike the demo, in my case all the images in the Lightbox are not fitting well in the container and the lightbox is showing horizontal and vertical scrollbars. I tried searching for option but could not find one. How the images can be fit in the lightbox just like the demo. In my case all the demos are not fitting the images in the lightbox. Thank you.
Hi hearthrob and sorry for delay! Unfortunately we cannot offer help if you don’t have the “purchase” badge near your name (when you have purchase the theme we see a badge near the customer name). If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Well i got this new project in a new company with 15 themes installed on a wordpress site. I dont know where is the purchase code to set. Anyways i will try to figure it out somehow and in other case, will switch to a different theme. So far the theme Avada and Bridge looks most simple and feature rich to me. Thanks for the fruitless reply.
Hi hearthrob, if someone of your company have bought Uncode just ask the purchase code, it the same to access support for every themes you use. When you buy a theme in ThemeForest you have a purchase code associated and this is used to login the support.
I need help. In Portfolio Agency I am having difficulty editing the part that says “We are a Design Agency” and on Portfolio Metro, I am having difficulty changing the top from “We’re a design Studio that believes in the power of great ideas” and on Shop Creative, I am having difficulty updating the very top image that says “Women Winter Collection” with the image there. Can you help?
Hi Alpha9999 and sorry for delay! Headers are external to pages, please follow: http://www.undsgn.com/uncode/documentation/where-is-the-header/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
I have uploaded the demo content for Uncode and whilst trying to configure the site, specifically to add/modify posts and pages I receive an error message about ninja forms. Can you please advise if there is something missing in what I have uploaded in the demo content. I have pasted the error message below.
Warning: require_once(NINJA_FORMS_DIR/includes/database.php): failed to open stream: No such file or directory in /home1/paigeen/public_html/new/wp-content/plugins/uncode-js_composer/include/classes/vendors/plugins/class-vc-vendor-ninja-forms.php on line 66
Fatal error: require_once(): Failed opening required ‘NINJA_FORMS_DIR/includes/database.php’ (include_path=’.:/opt/php54/lib/php’) in /home1/paigeen/public_html/new/wp-content/plugins/uncode-js_composer/include/classes/vendors/plugins/class-vc-vendor-ninja-forms.php on line 66
Ninja form is not part of the Uncode theme, so I think it’s some issue with self installed plugins, Uncode works with ContactForm 7 plugin (that is part of the package).
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Hello Undsgn,
I will like to know what are the settings for http://www.undsgn.com/uncode/homepages/portfolio-designer/ its not on the actual demo install. I would like the portfolio items to be side by side on mobile 2 in a row.
Thank You!
Hi WebDesigner23Agency and sorry for delay! Portfolio Designer is part of the Uncode 1.3.2 demo contents. If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Thanks for the reply we are referring to Portfolio Designer 1.3.2 demo contents it doesn’t show the 2 items side by side on mobile. Example http://webdesigner23.com/01.png what are the settings?
Hi WebDesigner23Agency, sorry support is offered only of our official forum, moreover you d0n’t have the “PURCHASE” badge near your name as you should have if you have bought Uncode, in case use the account how have bought the theme to post questions and open a ticket in the official forum, as you can read this wall is not for support but only generic and pre-sales questions. Thank you!
On creative studio, how do I make the animation seen in your demo? https://i.gyazo.com/85df68d2a3938af57069fe86cc434510.png
Hi mmcspiritt and sorry for delay!
Here you can find the infos you need (bottom of the page): http://www.undsgn.com/uncode/documentation/icon-box/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
What a great theme! Is it possible to have different menu layouts on the same site? Such as top menu for blog page, side menu for portfolio page etc?
also, what widgets are there? From your demo it seems that there are only text widgets, no thumbnails or anything like that. Can you confirm?
Hi danbowenphotography and sorry for delay!
1. Nope sorry you can have only 1 menu type in a single website. It against best practise have a menu that change layout based on pages.
2. This is just a design choice, in widget are you can insert any of the WordPress widgets, I don’t understand what you refer with thumbnails, but consider this is the classic WordPress widget area you can insert any kind of WP Widget.
Let us know!
I was just asking if your recent posts widget had the option to display thumbnails. It doesn’t explain anywhere what widgets this theme comes with.
Hi danbowenphotography, ok now understand, no sorry Uncode don’t have a native related posts feature, so if the relates post plugin you use have this option you can have thumbnails.
Thanks. What widgets does the theme come with?
Hi danbowenphotography, widgets are generally free in WordPress, maybe we are not understanding cause we use different terminology. Widgets are generally external to a theme.
Hey guys! Great theme! Just a few pre-sale questions:
- Is there an option for “magnifying glass” for product, instead of lightbox? - Color Choice option for product?
Thanks in advance.
Hi and sorry for delay!
No sorry this is not part of the actual option, thank you for suggestion anyway! Let us know if you need more infos!
Hello! I would like to ask at what extend is WooCommerce included in this theme? Does it include everything needed to start an ecommerce business just by buying Uncode theme or is it necessary to purchase any further stuff from WooCommerce? Thank you in advance!
Hi marco445 and thank you for interest!
If you need to replicate what you see in our demo site you just need the Uncode theme, no extra add-on required. Let us know if you need more infos!
That is perfect, but is also the administration of WooCommerce from inside Wordpress included after Uncode is installed and the shop theme is activated?
Hi marco445, yes this is part of the WooCommerce installation packed with the theme: http://www.undsgn.com/uncode/documentation/plugins-installation/
Hi there. How can I create a portfolio page with certain categories? already tried about this. http://www.undsgn.com/uncode/documentation/posts-galleries-general/
when I click post settings> index content> build query and type tag or taxonomies, it just keeps spinning over and over! I can never set certain categories. I purchased this theme because I thought I could set certain categories with different portfolio pages. Please help. Thanks.
Hi hannahjj and sorry for delay! If you have this issue mean that your installation suffer from Memory, probably you have a red message in the Welcome Screen: http://www.undsgn.com/uncode/documentation/welcome-screen/
Since this message wall is not used for support and we need more detailed infos to help you please open a ticket in our dedicated support forum, there we have a completely dedicated support team can help you! Describe the problem and update us on the Welcome Screen status. Thank you!
http://www.undsgn.com/support
Hi,
A last question before to take my decision: - I must create events in the future and I want to display them in the latest posts (by date desc). Is it possible to do that with your theme? Wordpress don’t autorize to publishe Future Posts…
Thanks.
Best regards
Hi pisg and thank you for interest!
No sorry this is not possible, what you can do is to use the excerpt text and insert only the date. The excerpt is the small summary you see in most of the thumbnails, in this textual area you can pull the article text or the excerpt (in this case the date). I hope this make sense.
