21577 comments found.
After I install the theme do I activate the CHILD theme after I install all the plugins or do I activate the CHILD theme first then all the recommended plugins?
Hi!
It does not matter 
Hi, How could I change the transition effect of Porthole Slider?
Hi!
I am afraid it will require editing theme JS.
Could you please indicate to me the right js file to edit?
Could you please indicate to me the right js file to edit?
Could you please indicate to me the right js file to edit?
Hi
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Is it just me, or is all the Live preview, demos and guides not working? – getting: The server at the7.dream-demo.com is taking too long to respond
Hi!
Could you please recheck it? It works fine at our end at the moment.
Hello-
We bought a theme under a different account sometime ago and since we do not have access to the account, we cannot edit the theme/website anymore. My question is, if we purchase the same theme and use the purchase code for that website, will all of its content be erased or are we simply switching the accounts?
Thanks!
Hello!
Your content will remain safe – don’t worry!
I have found a bug with The7 3.8.0 and WooCommerce 2.6..
The newly added span with class “woocommerce-Price-currencySymbol” for the currency symbol, it’s needs to be unhooked as the woocommerce style it one way for all currency symbols, and The7 uses different stylings for the currency symbol for the header cart, the card widget and the view cart page.
Thanks.
Hello!
Could you please submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Since updating to 3.8 the ‘Top Menu’ menu now displays as a mobile style icon instead of the row of buttons with drop downs that I previously had. There doesn’t seem to be any settings to change it back!
Please could you let us know how to revert it back to traditional display. The mobile style menu is good for mobile, but it in normal mode I need to see all the menu links in a row
Hi!
You can select List or Dropdown layout directly in this microwidget settings (Theme Options -> Header & Topbar -> Layout -> Custom menu).
That’s great! Thank you. For some reason the icon for each of the MicroWidget settings is not displaying, so I wasn’t aware that there were settings I could adjust. All sorted now though 
Grat! Thanks for letting know!
hello,
we updated our php version to 7.0 but we dnt see any significant difference in website speed to loading time. are we missing something..
also we have 2 seo plugins one is yoast free plugin and second one is Premium SEO Pack – Wordpress Plugin (http://codecanyon.net/item/premium-seo-pack-wordpress-plugin/6109437)
which one would you prefer is better and would help us overall.
Hello!
Could you please submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Is there an option to use the Featured image directely for the Fancy Title background image?
Thank you
Hi!
I am afraid, no.
is there a problem with VC, its very very slow, i have just install the last version of files as a fresh install?
i have tried locally and on a server, it just takes forever to make any edit to a page in the back end editor
Hi!
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thank you very much!
Hi, when i add into porthole slider pictures with video link, on page is not visible play button and i still see just navigation on right side for slideshow. Is it some bug ? In previous versions it was working.. Thanks
Hello!
Pardon, your profile does not have a buyer’s badge. If you purchased the theme from another profile, please get your Item Purchase Code and submit a ticket through http://support.dream-theme.com
Thanks!
Hello. Still love your theme, but noted today after upgrade that the Custom CSS was overwritten? Is this a known issue yet, and if so, what is the fix please? And I don’t have the time to wait a couple of days for a reply from your support site so please let me know here. Thanks.
I just solved my issue, but for those who experience something similar, using ”!important” does work to override the CSS. I also noted that my “fancy titles” had been changed to partially transparent?
For sake of reference, I had the following “custom css” in place. Each was overwritten by ”.../uploads/wp-less/dt-the7/css/custom-41ecf0f628.css?ver=3.8.0” today after I upgraded to the latest theme version.
.rsArrow, .rsNav, .rsThumbsArrow { opacity: 0 !important; }
h2, .h2-size, .entry-title.h2-size, h1.entry-title, .dt-accordion-h2-size .wpb_accordion_header > a { font: normal 300 18px / 24px “Open Sans”, Helvetica, Arial, Verdana, sans-serif !important; }
.dt-fancy-title { color: #373a41 !important; }
And I truly love this theme. One of just a few (of 20 or so I actively manage) that is continually being maintained and updated. You guys deserve big praise!
Hello!
Our support replies more often than once a couple of days. Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thank you very much!
It has appeared to be a matter of order of stylesheets enqueueing. Our developer will look into this.
Once one’s “support” has expired, this is the only option to bring notice of an issue with an update to your help-desk.
Could you please refer to http://support.dream-theme.com/6-month-support-really/ Thanks!
just purchased.. respond to my support ticket. Everything is blank opacity property has hidden text and images on all pages.
I just purchase the theme and i’m very disappointed so far. I expect immediate help with this.
Hey Ryan,
How are you doing today? (We hope you’re well!)
Please note that we process support requests only via our online help-desk: support.dream-theme.com . Also please note that we do not offer 24/7 support. Our engineers will answer requests in order they were received in working hours (GMT 0) on business days.
Thank you so much for understanding!
I want a refund.
I’m very sorry, but your refund request cannot be approved. Please refer to Envato user agreement and terms of support and adjust your expectations acordingly.
I would like to know if this issue has been resolved in the newest version: mobile menu does not support clickable parent menu items
Hello!
Yes, parent menu items can be clickable in mobile menu.
Hi, can the cart icon be a basket icon instead (and keep same functionality)?
Hi!
It will require minor CSS tweak.
Hello – just want to double check that this theme is compatible with the new Woocommerce 2.6 update?
Hi,
Performed a test with WooCommerce beta 2 days ago. The7 v.3.8.0 is compatible with it.
I didnt want to write you through themeforest but your support portal is not allowing me to log in, even after resetting my password. The issue here is I updated my site a few minutes ago and now all that appears is a blank white screen. Please assist asap
Well no answer yet. Every time theres a update my site it down until you guys decide to write back. We use your theme for a business website, thats needs to be up 100% and your theme seems not to be reliable. We lost money awaiting your response but I assure you we are going to write themeforest and purchase a template from a author who cares. You sold 38,416 copies of this theme and this shouldnt be going on every month. Infact for a real business such as ours and many others, this causes major security issues.
Fixed it myself. Cant wait on yous to respond. It has been hours and I will be uninstalling this theme. Every update we go through this and we have been with yous since the first 7 and its now unfair.
Hi,
Miroslav here from Dream-Theme.
I’m really sorry to hear about you issue 
However please note that we do not offer 24/7 support. Our support engineers are online in working hours on business days only (GMT 0). A bit more details on our response time can be found here: http://support.dream-theme.com/support-policy/
What you were experiencing was (most probably) a memory limit issue. It can be detected quite easily by enabling debug mode in WordPress. We have a detailed article about it Quick Start Guide (comes in theme package) and appropriate links in online KB: http://support.dream-theme.com/knowledgebase/allowed-memory-size-error/
Again, I’m really sorry about your issue. In case you decide to continue using our theme and will need an access to our support portal, please contact me via PM: http://themeforest.net/user/dream-theme#contact and write your email address and username that you’ve used to register on our portal – we’ll reset your password and send it back to you manually.
Thank you so much for understanding!
Kind regards,
Miroslav.
I am trying to add video to a stripe in The7.3 but in the row settings I do not see an area for video any more. Was this removed in the 7.3 update?
Hi,
We’ve moved thing around a bit.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello. Visual Composer is no longer working.
I am using WordPress 4.5.2 and The7Version: 3.8.0.
Followed instructions here: http://guide.dream-theme.com/the7/user-guide/general-guidelines/vc-settings/.
I’m out of the “support window.” Please advise. Thank you.
Hi,
Regarding the “support window”: http://support.dream-theme.com/6-month-support-really/
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I’m using 4 columns for my footer but i’d like to add 2 small widgets in one column – is this possible with the theme?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
I cannot log into my web backend – please help – when I log in I get a page of code
Also…I need to get in as I need to update Wordpress and the theme, but also to turn off automatic updates, as every few months my site goes all weird and my hosting company has to help me disable plugins etc.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
It won’t let me log in because I have another account with my email, with a different username – if I log in with that, it does not connect me with my The7 purchase
Hello!
Our support portal is not connected to Envato profiles. You can login with the username you have – just provide a correct Item Purchase Code. That would be enough.
