21548 comments found.
Hi, when i add into porthole slider pictures with video link, on page is not visible play button and i still see just navigation on right side for slideshow. Is it some bug ? In previous versions it was working.. Thanks
Hello!
Pardon, your profile does not have a buyer’s badge. If you purchased the theme from another profile, please get your Item Purchase Code and submit a ticket through http://support.dream-theme.com
Thanks!
Hello. Still love your theme, but noted today after upgrade that the Custom CSS was overwritten? Is this a known issue yet, and if so, what is the fix please? And I don’t have the time to wait a couple of days for a reply from your support site so please let me know here. Thanks.
I just solved my issue, but for those who experience something similar, using ”!important” does work to override the CSS. I also noted that my “fancy titles” had been changed to partially transparent?
For sake of reference, I had the following “custom css” in place. Each was overwritten by ”.../uploads/wp-less/dt-the7/css/custom-41ecf0f628.css?ver=3.8.0” today after I upgraded to the latest theme version.
.rsArrow, .rsNav, .rsThumbsArrow { opacity: 0 !important; }
h2, .h2-size, .entry-title.h2-size, h1.entry-title, .dt-accordion-h2-size .wpb_accordion_header > a { font: normal 300 18px / 24px “Open Sans”, Helvetica, Arial, Verdana, sans-serif !important; }
.dt-fancy-title { color: #373a41 !important; }
And I truly love this theme. One of just a few (of 20 or so I actively manage) that is continually being maintained and updated. You guys deserve big praise!
Hello!
Our support replies more often than once a couple of days. Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thank you very much!
It has appeared to be a matter of order of stylesheets enqueueing. Our developer will look into this.
Once one’s “support” has expired, this is the only option to bring notice of an issue with an update to your help-desk.
Could you please refer to http://support.dream-theme.com/6-month-support-really/ Thanks!
just purchased.. respond to my support ticket. Everything is blank opacity property has hidden text and images on all pages.
I just purchase the theme and i’m very disappointed so far. I expect immediate help with this.
Hey Ryan,
How are you doing today? (We hope you’re well!)
Please note that we process support requests only via our online help-desk: support.dream-theme.com . Also please note that we do not offer 24/7 support. Our engineers will answer requests in order they were received in working hours (GMT 0) on business days.
Thank you so much for understanding!
I want a refund.
I’m very sorry, but your refund request cannot be approved. Please refer to Envato user agreement and terms of support and adjust your expectations acordingly.
I would like to know if this issue has been resolved in the newest version: mobile menu does not support clickable parent menu items
Hello!
Yes, parent menu items can be clickable in mobile menu.
Hi, can the cart icon be a basket icon instead (and keep same functionality)?
Hi!
It will require minor CSS tweak.
Hello – just want to double check that this theme is compatible with the new Woocommerce 2.6 update?
Hi,
Performed a test with WooCommerce beta 2 days ago. The7 v.3.8.0 is compatible with it.
I didnt want to write you through themeforest but your support portal is not allowing me to log in, even after resetting my password. The issue here is I updated my site a few minutes ago and now all that appears is a blank white screen. Please assist asap
Well no answer yet. Every time theres a update my site it down until you guys decide to write back. We use your theme for a business website, thats needs to be up 100% and your theme seems not to be reliable. We lost money awaiting your response but I assure you we are going to write themeforest and purchase a template from a author who cares. You sold 38,416 copies of this theme and this shouldnt be going on every month. Infact for a real business such as ours and many others, this causes major security issues.
Fixed it myself. Cant wait on yous to respond. It has been hours and I will be uninstalling this theme. Every update we go through this and we have been with yous since the first 7 and its now unfair.
Hi,
Miroslav here from Dream-Theme.
I’m really sorry to hear about you issue 
However please note that we do not offer 24/7 support. Our support engineers are online in working hours on business days only (GMT 0). A bit more details on our response time can be found here: http://support.dream-theme.com/support-policy/
What you were experiencing was (most probably) a memory limit issue. It can be detected quite easily by enabling debug mode in WordPress. We have a detailed article about it Quick Start Guide (comes in theme package) and appropriate links in online KB: http://support.dream-theme.com/knowledgebase/allowed-memory-size-error/
Again, I’m really sorry about your issue. In case you decide to continue using our theme and will need an access to our support portal, please contact me via PM: http://themeforest.net/user/dream-theme#contact and write your email address and username that you’ve used to register on our portal – we’ll reset your password and send it back to you manually.
Thank you so much for understanding!
Kind regards,
Miroslav.
I am trying to add video to a stripe in The7.3 but in the row settings I do not see an area for video any more. Was this removed in the 7.3 update?
Hi,
We’ve moved thing around a bit.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello. Visual Composer is no longer working.
I am using WordPress 4.5.2 and The7Version: 3.8.0.
Followed instructions here: http://guide.dream-theme.com/the7/user-guide/general-guidelines/vc-settings/.
I’m out of the “support window.” Please advise. Thank you.
Hi,
Regarding the “support window”: http://support.dream-theme.com/6-month-support-really/ 
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
I’m using 4 columns for my footer but i’d like to add 2 small widgets in one column – is this possible with the theme?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
I cannot log into my web backend – please help – when I log in I get a page of code
Also…I need to get in as I need to update Wordpress and the theme, but also to turn off automatic updates, as every few months my site goes all weird and my hosting company has to help me disable plugins etc.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
It won’t let me log in because I have another account with my email, with a different username – if I log in with that, it does not connect me with my The7 purchase
Hello!
Our support portal is not connected to Envato profiles. You can login with the username you have – just provide a correct Item Purchase Code. That would be enough.
I cannot log into my web backend – please help
Hello!
Pardon, your profile does not have a buyer’s badge. If you purchased the theme from another profile, please get your Item Purchase Code and submit a ticket through http://support.dream-theme.com
Thanks!
Button sizes not similar.
The button sizes of default buttons and button outlines are not similar. That’s a problem when both are used next to each other. Please see here for an example:
http://site.mproof.com/oplossingen/crm-sales-management.Can you fix this?
Hi!
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with the update.
Thanks!
I just wanna say this is AMAZING theme! Workflow is so fluid and it´s extremely easy to use and very nice organised. Had no problems with it whatsoever. Awesome job guys!
Regards, Mario
Dear Mario, thank you very much for your kind words! 
Hi, after the latest update 3.8.0, resizing the browser (Chrome and Firefox last version for Osx 10.11.5) from 1024px to breakpoint 640px, starts showing no content, empty. Tried on two different hosting and localhost, same issue. Cheers Renato
Hi!
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
pre sale: when we install demo data will it load all pages as per demo, or only front page?
Hi!
Demo plugin imports all pages.
Hi, i buy the theme, i like but the plugin YITH WooCommerce Ajax Product Filter dont chargue the correct classes, can tell me what are the correct classes? thanks.
Hi!
I am afraid it may not work with third party AJAX filters for now. But we are going to improve WooCommerce functionality in the future.
After installing the demo content, can you deactivate and delete the 7 demo content plugin? Or do we need to keep it installed?
Hi!
Sure, you can remove it!
Hi, PRE-SALE question: Is it the Theme or the Server that is so slow in the demo? I’m citing the results from my computer and from pingdom.
This specific test was done on June 13 at 15:45 from Dallas, Texas, USA. The web page took 5.29 s to load, used 215 requests, and weighed in at 2.8 MB.
http://tools.pingdom.com/fpt/cOvjkU/http://the7.dream-demo.com/Thank You
Hi!
In the USA, the site may load slower than for Europe – please check the result for a ping from Sweden https://tools.pingdom.com/#!/exfAbf/http://the7.dream-demo.com/ – 2.85 sec
Is there a way to make the ‘Login’ link say ‘Login/Register’ instead?
Hi!
You can change it in Theme Options -> Header & Topbar -> Layout. http://guide.dream-theme.com/the7/user-guide/theme-options/header/ – pic. 10.
