Hi,

as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.

Thanks for understanding!

Hey,

no, we do not support WCAG 2.0. We have too many pre-built websites, shortcodes and other options and that’s why it’s simply impossible to support it.

Thanks for your interest in Be anyway!

Hi Tom,

we are sorry but sticky header does not work on mobile and that’s why can not be activated.

Thanks!

hi, is their a other option to show the header (logo and hamburger navi) on mobile devices? my client wants a permanent navigation on mobile devices

The only option we have is just for sticky navigation on mobile devices and this option is located under Theme options > Responsive section.

Hey,

please send us dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to include an information what for this access is.

Thanks

Hey,

there is obviously no limits on theme side. The only limits are on your server side and you are unable to save larger amount of content only because of limited max_input_vars variable. More details about that you can read on support forum.

Thanks

Ok, thanks. So if you look at http://pasteboard.co/1IYHACRs.png you see that top padding is 150px the bottom is 120px while on contact page it’s 140px for the top one and 100 for bottom. It means that padding compared to background height on http://development.pulsrmedia.com/anthonys/weddings/ is too hight and that’s why you got this “weird spacing issue”.

Ah ha! Figured it was something dumb I did. Thanks a lot!! You guys rule!

You are welcome!

Hi,

yes, you can update original (parent) theme files only of course.

Thanks

ok thanks

p.

No problem

Hi,

please open your favicon http://www.mercadosanjuanpalma.es/favicon.ico and you see that the problem is with your .ico file itself.

P.S. Your support has expired so if you have further questions, please extend your support.

Thanks

Hi,

we appreciate your opinion. However this is very simply like system and works as should. Anyway we will consider another, more advanced like system in the future.

Thanks!

Hey,

first of all we do not understand your frustration. Your support has simply expired and your questions has nothing to theme. Your questions simply concerns external plugin and theme customisation which is not included into support. If you do not understand applicable rules, we suggest to read Item Support Policy. Anyway, as you support was extended, we reply on all above questions below:

1. Menu items does not lie in the same line as logo and cart just because you have too many menu items compare to grid width. You can not set grid like 955px and expect that so many items would fit in one line with the logo and scroll. So what you can do in this case is:

a) Increase grid width b) Move some of menu items under sub-menus c) Remove padding on the right and left side of each item with an extra css:

#Top_bar .menu > li > a span:not(.description) { padding: 0 8px !important; }

2. To change images sizes, please go to Theme options > Blog, Portfolio & Shop > Featured Image section and change their style and sizes.

3. Those images are small on mobile because you forgot to set images sizes for WooCommerce plugin under WooCommerce > Settings > Display > Product section. You can see this on http://pasteboard.co/1IPHqGva.png

Thanks!

Where exactly post viewing is all black? Could you send us link to such page so we can have a look on it?

Yes I have sent the link to this post a couple of times through the email.. please let me know when you have seen it. Thanks again.

We are sorry but we didn’t get anything through the email. We appreciate if you could sent it once again but this time thru contact form on the right side at http://themeforest.net/user/muffingroup#contact

Hey,

please send us link to page where Action Bar disappears so we can have a look on it.

Thanks!

Hi,

we are sorry but it is not possible to enable specific categories with filter enabled. This can be done only when all categories displays.

Thanks!

So you won’t find them anywhere because we did them for the needs of demo.

ok, . . . Thanks. ” Have A Great Day ” ~

You’re welcome!

Hey,

when we finish current features, we will consider your suggestion of course.

Thanks

Thanks, message sent. I can provide screenshots of what the site is suppose to look like.

I can temporarily fix the issue by manually updating the CSS for both the background row and the content rows. The background requires position:absolute, z-index:0, width/height:100%,top/left:0 and the content needs a z-index:1… however, max-width of the background container is dynamically set to a fixed width – and needs to be 100%.

Great! We are glad to see that you found temporarily solution.

Hey,

if it happens sometimes only, you should contact with your admin because it’s something on server side. We checked your site and didn’t noticed anything wrong.

Thanks!

Hey,

please send us dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Thanks

Hi,

we are sorry but don’t know when this compatibility would be ready yet.

Thanks for your interest anyway!

Hi,

we can see, your ThemeForest account displays the Support Expired badge. You need to extend your support period via your ThemeForest dashboard if you have questions to our support team.

Thanks!