28306 comments found.
As all recent posts, since the last update of WC, my website has some problem of “interface”... I’ve updated to the last version, but issue is still present. Did you plan to update the theme soon? My website: www.satcomshop.eu
Thank you for your support.
Hi there, could you enable wp_debug on your site?
https://codex.wordpress.org/WP_DEBUGDone.
Sorry, it was a problem with a plugin… thank you for your prompt answer.
Ok, thanks for letting us know 
How can i use your sample style? For example, Demo Classic Style
Hi there, you can change header presets in Theme Options > Header and click the ‘Presets’ button
I can change it but it does not show the pictures or text as same as the sample style.
Thing that I want is to show everything as the sample style at first.
Hi Guys, website www.bluebucket.com.au has a shipping problem since last WP update whereby the update button doesn’t work after you change a postcode.
Hi there, do you have latest version of Flatsome?
hi mate, yeah it is the newest version. I have just done a second woocommerce update and this has fixed the problem. Thanks for your time!
Awesome Thanks for letting us know
When I place other items in the cart along with a subscription I get the error “Invalid recurring shipping method.” across the top when “place order” is clicked.
http://imgur.com/Pn3RuksThe subscriptions have a weight/price of $0.
So when items with weight are placed into the cart and customers have to pay for the shipping on those items I think it is causing a glitch somewhere with the subscription.
Thank you for your time!!
Hi there,
Could you confirm that this is a Flatsome problem and not a plugin problem? Try test with a default WordPress theme.
We use default WooCommerce functionality for the checkout.
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We have the same issues too, it seems to be all “Category Grid’s” have lost images
Hi there, does it only happen on the category grid shortcode? Or the shop page?
Email Sent
We have made a hot fix here: https://www.dropbox.com/s/i9vbo6ifi45gfa7/category-grid-hotfix.zip?dl=0
Replace that file with flatsome/inc/shortcodes/product_categories.php
Thank you for the super quick service as usual
Np
Hello also seeing issues after latest woocommerce update. Sending you a PM now.
HI there, could you send it to tommy@uxthemes.com?
Product category images are gone after the update to WC 2.6, also the cart ajax is buggy. If you have something in your cart, you can press the + or – button to change the quantity and then the “Update cart” button appears.
You press the update button and it updates via ajax fine but then the + and – buttons disappear after that and then you just have to enter in the number you want and hit update.
Do you have latest version of Flatsome installed? It works perfectly fine here.
Yes I do
Is your site online so we could take a quick look?
Hi there, for the checkout: 1) Are you overriding the cart.php file in a child theme?
2) We have made a hot fix here: https://www.dropbox.com/s/i9vbo6ifi45gfa7/category-grid-hotfix.zip?dl=0
Replace that file with flatsome/inc/shortcodes/product_categories.php
Hi, not using a child theme and no mods to the cart page.
Thanks for the hotfix on the product cat images, will try it out now.
Let me know how it goes
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How do I remove the hover effect on the product gallery thumbnails?
Hi there, you can do that in Theme Options > Category page
Dear Flatsome Theme,
i’m an happy user of your theme but toady i have found a little issue with flatsome upsell widgets displayed on mobile product’s page left sidebar
As you can see in this screenshoot
http://i68.tinypic.com/35n36tl.jpgthe bubble are veeeery big on mobile version, covering the product’s image.
Can you fix it please?
Thank you!
Oh, thanks for noticing. We’ll make sure that is fixed in next version
Is it possible to use the “zoom” feature on the overlay images? something similar to this: http://www.childrensalon.com/kissy-kissy-baby-girls-pink-royal-baby-pima-cotton-burping-cloth-137838.html
Perhaps not precisely a zoom but being able to navigate inside a huge image like that so you can see the details.
Thanks.
Hi there, have you tried the zoom option in Theme Options > Product Page ?
Its not the same thing I am making reference to. I am talking about a zoom like effect on the overlay image (the image that opens in a lightbox when you click the main product image). Look at the example I provided.
That’s currently not possible with the theme.
How does this theme get updated? Do I have to install the theme files or is there an automatic update option. My WP install shows no updates available, but i’m on version 2.8.5.
Hi there, try search the documentation on how to update the theme
Hi admin-ajax.php is slowing down my site 3-4 secounds….. can I disable it or do you have a solution for this?
Hi there, admin-ajax.php is a part of WordPress itself. It’s not possible to remove it. Try any plugin that uses the admin-ajax.php to make it faster. (Live search, Wishlist)
Hi. When will the update for WC 2.6? When they fix the current bugs with the display of lightbox for single images?
Hi there, latest version of Flatsome is compatible with WC 2.6
Lightbox for single images will be fixed soon.
Here is a warning it shows on the admin area after the update.
Your theme (Flatsome Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Hi there, this is fixed in the latest version of the theme.
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Hi There Support
Did you test WOO 2.6 ?
Save to upgrade?
Thanks for support
Hi, Excon!
You can reach our support team by either clicking on this support tab or by emailing support@uxthemes.com. However, I can answer your simple question – and the answer is yes it’s included in version 2.9. Let us know on mail if you have any questions.
Cheers, UX Themes
Hi Thanks
I was never needed your support so far…
Themes runs like plug n play.
Respect
Hi again,
Really glad you’ve enjoyed the theme!
Respect man!
- 1. What do you mean by live search ?
- 2. After placing order, customer get email notification ? How about payment confirmation ? Do we get email notification after customer send their payment confirmation ?
- 3. Support for Indonesian Rupiah (IDR) currency ?
- 4. Product SKU and stock management ?
- 5. Instagram/facebook feed ?
- 6. Watermark on/off features ?
- 7. Pop up windows at HOME page?
- 8. Can Price Decimal be removed ?
- 9. Call to action button ?
- 10. Social media follow ?
- 11. Statistic : Report how many times product being viewed ?
- 12. Support for gif animation ?
Looking forward for your info. Thanks
Looking at the theme features info. Where it says ’ beautiful responsive design’, the images on mobile and tablet are cut off. Does the slider resize for mobile? BTW, the theme looks awesome. Thank you.
Hi there, take a look here to understand how the banners works: http://uxthemes.helpscoutdocs.com/article/89-responsive-sliders-and-banners They are ‘cut off’ by purpose.
Thanks for that. I have purchased the theme on 15th June. I look forward to trying it out. Thanks
Perfect! For next time remember that you our support team by either clicking on this support tab or by emailing support@uxthemes.com. That’s the correct and quickest way to get support.
Cheers, UX Themes
Category images disappeared in ux_product_categories_grid when I upgraded to woo 2.6. I am using flatsome 2.9.2.
Hi there, thanks for noticing. We’ll check it out and have it fixed asap.
Hello.
We are trying to align the images of our products in product sliders and featured product sliders.
The height of the images is different in some products in the slider.
What can we do to align this?
Thanks a lot!
Here’s a screenshot:
https://drive.google.com/open?id=0BxlKtdPtcSTELTR3bE1Sb0VORzAthanks for your help!
Regards,
Hi Marcelo!
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct way to get support. Include a link to your site if possible
Thanks! UX Themes
How to deactivate a lightbox effect on a caption shortcode? I want to have linked caption to the page not an image.
Never mind – found it as magnific Popup
Hey Interactmarketing,
I’m glad you found a solution! However, for next time, you can reach our support team by either clicking on this support tab or by emailing support@uxthemes.com.
Cheers, UX Themes
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