Hi,

Thank you very much for your interest in porto and taking out some time to review it. Currently we do not have any feature like this in porto but you can add these through some custom coding easily.

Thanks

Yes, I’m particularly concern about the mobile look, and I noticed that it only has a sliding menu option on mobile. There is no way to customize it as a dropdown or put the menu icon on the right side and the cart on the other side aswell. I also noticed some of the sliders are not scaling right on mobile side too. I have no problems in the desktop look but customers are mobile now. So if you would update and add more features on the mobile side of display that would be so awesome and your previous and future customers will love it, specially me.

Hi,

We have tested all design and layout properly and it works great. If any of our customer have issue, we fix this through our dedicated theme support system, mostly issue arise due to miss configuration or wrong settings. After purchasing the theme you will be facilitated to get a great support from us when ever you face any issue related to the theme. Porto is very much easy to use but if have any issue later on feel free to contact us. Thanks

Hi,

Thank you for contacting us. Can you please contact us through our support forum, So we can check and this issue for you.
Thanks

Thank you, i see it is issue of the filter plugin. Can you inform me please once the filter is working?

Hi,

Please contact us through our support forum, So we can check.
Thanks

Hi,

Found that your theme version is old please update your theme version to latest porto 2.8.5 version.

Please in future, contact with your theme purchased account otherwise we are not able to give our dedicated support.

Thanks and have a nice day

Hi,

Thank you for contacting us. This is server permission issue to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the css folder, because of permission the theme is not able to create this file into your site. Please contact your server to change permission to 777.

Thanks

thanks for you reply. I don’t mean the button in the theme settings, i mean the SAVE CHANGES button in the text area settings. When I want to edit the text field into a post then I can’t save my changes

Can you please contact us through our support system with more details so we will check and solve the issue for you.

Thanks

ok have to klick on demo

Sounds great that you find the option yourself.

Thanks and have a nice day

And how do I remove the ‘search bar’ in the header?

Hi,

First of all thanks for purchasing the theme and liking it.

1. Sorry to say that there is no option to hide the top navigation menu only in mobile. You can only do it with custom CSS.

2. You can hide the search bar from Appearance >>Theme Options >> Header >> Search Form.

Thanks

actually, no. If you see that my question was why is it not available on themeforest for download anymore. I would like to update as I am having issues but whenever I go to themeforest and check my downloads it says it is no longer available and that either you or themeforest took it down. This is the account it was purchased through, and I apologize but I do not have the previous ticket numbers. I would just like to DL the latest version. Thank you for your quick response.

Seems that Porto theme name comes from many publishers. I have a Spyro-press Porto Theme.

So in this case Please contact spyro press for the updates. Thanks

Hi,

First of all thanks for purchasing Porto theme.

It’s really strange thing happen in your site. Can you please contact us through our support system with more details of your issue, we will check and solve it for you.

Thanks

Thank you – we uninstalled everything and reinstalled and it seems to have fixed it.

We cannot remove the “HOT” label from the products we feature on the home page – we found where to change the text but we need to remove it.

Can you tell us how?

Thanks!

Hi,

Yes, HOT label was appeared only on the featured products, please unfeatured the products and then check the label will remove auto from the products.

Thanks

Hi,

Thank you for your interest in Porto theme. The porto theme is fully customize able, You can use any demo to build page according to your needs by using VC elements and option in the porto.

Thanks

Hi,

Yes it is possible. Can you please contact us through our support forum, So we can do this for you.
Thanks

Hi,

First of all thanks for purchasing the porto theme.

1. Can you please send us more details about the safari issue through our support system so we can check the issue and solve it for you.

2. Please use the W3 total cache plugin in your site, this is compatible with our porto theme.

Thanks

Hi,

Porto version 2.5.8 is updated with all plugins. However if you have this problem please contact us through our support forum, So we can check and provide you updated version of Ultimate Addons for Visual Composer
Thanks

The custom css never wiped out. After updating the theme just have to follow these steps to load all your css: Go to theme options >> Skin >> Compile Default css. Now hit Theme css button and save it after that hit plugin css. All your changes will be back. we did same to solve your issue through ticket. You website is using cache. Please clear your browser cache and check the changes. If not then feel free to contact us through the ticket so we can check, resolve and guide you properly.

Thanks

These are the steps I have taken:

1. Dump all caching of the plugin,

2. Deactivate the caching plugin.

3. Recompile all css from the skins menu of the theme.

4. Login to Host – and Flash all caching on the 2 different areas of the host;

5. Chrome Settings – delete all browse history and exit chrome

6. Run CCleaner on the machine

7. Reboot machine

8. Start Chrome – and access the website;

Not Fixed – http://prntscr.com/bia1ec

Not Fixed : http://prntscr.com/bia1w9

Not Fixed : http://prntscr.com/bia2xw

Fixed http://prntscr.com/bia2b9 – as previously reported.

I get the impression that you fix these things on a product-by-product basis – and that will be a problem – as I will continually add more and more products.

Ok, let me check it again and will reply to your ticket soon after solution.

Thanks

Hi,

Please contact us through the account from with you have purchased our theme. Thanks

I want buy the theme but i have this question, i dont want buy when idk know this thing…

Hi,

First of all thanks for showing interest in Porto theme and so sorry for the last reply I totally misunderstand your question, it’s my fault.

Yes, the shipping method is configurable depending on the country. In our demo, we have not set the shipping method country wise.

Thanks and have a nice day

Sorry the thumbnails are generated by default and these are used somewhere in the website, so you can not disable them. Thanks

In addition, this error message comes up:- Your theme (* Child) contains outdated copies of some WooCommerce template files. I know its OK to ignore, but they’ve been out of date for a long time now.

Please download the latest version of porto theme from ThemeForest, we have already included the latest version of all plugins in our latest theme version 2.8.5 released on 17 June 2016. All Woocommerce templates also updated in the latest version of Porto theme.

Thanks

Thanks for the appreciation.

If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.

Thanks and have a nice day

I have just done it! Keep up the great job!

Thank you very much.

Booster for WooCommerce plugin #4329

Yes, we have found your ticket in our support system. Please wait till solution. we will back to you soon with the solution.

Thanks and appreciate your patience. Have a nice day

Your issue has been solved, please check our reply to ticket.

Thanks

Thanks for your interest in Porto.

Yeah, fully compatible for RTL, and mega menu supported

If this theme i need little modification you can give us support?

Theme customization is not included item support, support includes only for item related issues and questions.

Already fixed

Sounds Great !

Have a great weekend