3574 comments found.
Hi, my proceed to checkout page doesn’t work anymore. If you go to the cart icon and then to ‘Bekijk winkelmandje’ we can’t go to ‘Bestelling betalen’. The button doesn’t work. Is there a solution for this problem? Otherwise we can’t get any orders from customers.
See the url for the images: https://www.mupload.nl/img/qg6onnjqjgcdh.png and https://www.mupload.nl/img/hkokwvdzk2zyn.png
Hi MusthaveParty,
Please just write a ticket on our external support system and we will reply you there. The comment section is for pre-sale questions only.
Kind regards,
—Ylli
Hi Ylli, I don’t need the support to solve the problem, because it’s something in the theme that doesn’t work. So please fix it in the theme so I can upgrade to the fixt version.
Hi there,
You are using an old version of our theme (2.9.2) and the latest version for the moment is (2.9.3), please update theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure 
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
If you still need support you need to write a ticket on our external support system, comments section is for pre-sale questions only.
Kind regards,
—Ylli
Quick Question: with the new update (2.9.3) I noticed on my shop page that the image for the product used to be clickable and link to the individual product page, now there is no link. Is this an error on my web store or is this part of the new update?
Thanks
Never mind. I fixed it.
Glad to hear that 
P.S: If you need our support in the future, please just write a ticket on our external support system.
Take me to item support >
Kind regards,
—Ylli
2.9.3 update totally messed up my site. Looks like a responsivness issue. All product items in the home page now appears as a single column (one product per row). Reverting to 2.9.2. Please advice
Hi Luca,
Please just write a ticket on our external support system. Take me to item support >
I have just updated to your new theme, now non of the shortcodes are working on my home page anymore! 
[laborator_products_carousel columns=”4? products_query=”size:All|order_by:rand|order:ASC|post_type:,product”]
There is no product carousel listed in VC anymore????
Hi paul777,
Please just write a ticket on our external support system and we will reply you there. The comment section is for pre-sale questions only.
Kind regards,
—Ylli
hi. when will you update theme? to compability with woocommerce latest version?
Hi. I think you have just updated new version. But i can’t understand about woocommerce. There are 2 opposite note in updates&changelog.. Please see http://prntscr.com/bng2fr
Hey! I have some problem with headbar (i’m not sure how called this think). Maybe the problem is me, because this is the first time when I try to do something with wordpress.
So, I need translate my page from lithuanian language to english and from english to lithuanian. Do I need a plugin? And if I find plugin, then I have to go in Theme Options > Header > Top Menu Bar and choose Language Switcher? Cause now, if I choose this option (without plugin) I see nothing, just black color and in the left side Login / Register links and Date.
Sorry for my bad english and thank you for understanding! 
Hi Vajes,
We have moved our support system to Ticksy.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Facebook Share is not working on Product Page.- https://www.dialnfashion.com
HI mvmwebdesigner,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
I have Created Ticket . But did not responce on that
Hi can you confirm that these custom fields addons aren’t needed for an aurum themed website? “Advanced Custom Fields – Location Field add-on” and “Advanced Custom Fields: Coordinates”
Hi dekanifisher,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Just a pre-sales question. What languages does this theme come with? ( Not talking about WPML Support, but the actual translations done)
Hi webdigital14,
Only English, then if you want to change site language, you just need to change your Wordpress language and the WooCommerce will translate to your selected language automatically.
Then to translate/rename our theme strings you must use Loco Translate plugin 
“5 stars at everything. The team is absolutely the most helpful in Themeforest. Amazing customer support. Great design quality, easy to integrate and user friendly. This is the second theme I use from Laborator and I’m as satisfied as the first time.”
Aurum received a 5 star rating from Lorellay for Customer Support
Are you using Aurum too? Don’t forget to rate it!.
Hey guys, I have two questions: 1. On my shop page, (4 cols but with sidebar filter, which means it is 3 columns now) in the first row there are only two products(2 columns), and from second to the last it is 3 per row(3 columns). How can I change that? 2. My images are cropped “ugly” (even with Woocommerce->settings ->crop unchecked and regenerated thumbnails, how can I adjust cropping rules, I tried every dimension but theme overwrites somehow my commands.
Hi there,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi Laborator team,
In the Homepage 2 example, how do you create the 3 blocks (shoes, bags, handbags) under the slider ?
I tried to use the “image banner” but i can’t have the same size.
Thanks ! Tri-Tue
Hi Tri-Tue,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi please when you guys update the theme to the new woocmoerce please I jut buy it and I’m stock with it and I need it asap
Thank you for the fast reply thank u so much and the cart I con will be available on the new update on the mobile device same the one I contact you before ?
Hi allengeek,
We will see if we can do something about it. As we said earlier to you, if we will implement this feature you will see it on the future updates.
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, I want to use a single slide in my slider. With effect from the start. I used the demo slide. How to remove the end effect, and especially how to make layers of the slide doesn’t disappear, leaving only the bottom? Thanks
Hi LSLi,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello, how can I update the theme? I’m getting emails that them has updates but I don’t know how to do that without messing all content. How can I backup the files? Thank you! Aras
Hi araskazar,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, thanks for the cool theme!
i have a problem with editing a file in a child theme. i would like to change something in /tpls/blog-post-meta.php and therefor copy it to the child theme to /aurum-child/tpls/blog-post-meta.php so its update-safe. but whenever i change anything there it does not appear on the site, it still seems to take the original file.
what can i do to fix this? thanks for your help!
Hi watchbandit1000,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
hi i have problem when i but Product Columns on
2 product per row page on mobile it will giving me one 1 row only on the the left
only on the mobile device its showing this problem here picture ( http://i.imgur.com/OxcF6Us.jpg )
please help
And here is the website www.snaphookah.com/soon
Hi allengeek,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Thank you
I am trying to install this theme on a GAE hosted install of Wordpress. After I select the zip to install it loads and then I get this white page that asks if I really want to go through with this. Then it doesn’t load and nothing moves from that point on. Is there something I need to do?
Hi mattkingery,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Is WC Vendors compatible with Aurum?
Hello,
I’ve bought a plugin called WooCommerce variations table to grid. But the AJAX add to cart isn’t working with this plugin in combination with your theme. The plugin is using the refresh fragments method of Woocommerce. Is your theme using this way?
This is a question from the plugin developer. I hope you can answer this question, so I can inform the developer from the plugin about this!
Thanks a lot!
Lisa
Hi Lisa,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
My support has just been expired. Do I really need to renew support to get this question answered?