3569 comments found.
Hey! I have some problem with headbar (i’m not sure how called this think). Maybe the problem is me, because this is the first time when I try to do something with wordpress.
So, I need translate my page from lithuanian language to english and from english to lithuanian. Do I need a plugin? And if I find plugin, then I have to go in Theme Options > Header > Top Menu Bar and choose Language Switcher? Cause now, if I choose this option (without plugin) I see nothing, just black color and in the left side Login / Register links and Date.
Sorry for my bad english and thank you for understanding! 
Hi Vajes,
We have moved our support system to Ticksy.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Facebook Share is not working on Product Page.- https://www.dialnfashion.com
HI mvmwebdesigner,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
I have Created Ticket . But did not responce on that
Hi can you confirm that these custom fields addons aren’t needed for an aurum themed website? “Advanced Custom Fields – Location Field add-on” and “Advanced Custom Fields: Coordinates”
Hi dekanifisher,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Just a pre-sales question. What languages does this theme come with? ( Not talking about WPML Support, but the actual translations done)
Hi webdigital14,
Only English, then if you want to change site language, you just need to change your Wordpress language and the WooCommerce will translate to your selected language automatically.
Then to translate/rename our theme strings you must use Loco Translate plugin 
“5 stars at everything. The team is absolutely the most helpful in Themeforest. Amazing customer support. Great design quality, easy to integrate and user friendly. This is the second theme I use from Laborator and I’m as satisfied as the first time.”
Aurum received a 5 star rating from Lorellay for Customer Support
Are you using Aurum too? Don’t forget to rate it!.
Hey guys, I have two questions: 1. On my shop page, (4 cols but with sidebar filter, which means it is 3 columns now) in the first row there are only two products(2 columns), and from second to the last it is 3 per row(3 columns). How can I change that? 2. My images are cropped “ugly” (even with Woocommerce->settings ->crop unchecked and regenerated thumbnails, how can I adjust cropping rules, I tried every dimension but theme overwrites somehow my commands.
Hi there,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi Laborator team,
In the Homepage 2 example, how do you create the 3 blocks (shoes, bags, handbags) under the slider ?
I tried to use the “image banner” but i can’t have the same size.
Thanks ! Tri-Tue
Hi Tri-Tue,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi please when you guys update the theme to the new woocmoerce please I jut buy it and I’m stock with it and I need it asap
Thank you for the fast reply thank u so much and the cart I con will be available on the new update on the mobile device same the one I contact you before ?
Hi allengeek,
We will see if we can do something about it. As we said earlier to you, if we will implement this feature you will see it on the future updates.
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, I want to use a single slide in my slider. With effect from the start. I used the demo slide. How to remove the end effect, and especially how to make layers of the slide doesn’t disappear, leaving only the bottom? Thanks
Hi LSLi,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello, how can I update the theme? I’m getting emails that them has updates but I don’t know how to do that without messing all content. How can I backup the files? Thank you! Aras
Hi araskazar,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, thanks for the cool theme!
i have a problem with editing a file in a child theme. i would like to change something in /tpls/blog-post-meta.php and therefor copy it to the child theme to /aurum-child/tpls/blog-post-meta.php so its update-safe. but whenever i change anything there it does not appear on the site, it still seems to take the original file.
what can i do to fix this? thanks for your help!
Hi watchbandit1000,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
hi i have problem when i but Product Columns on
2 product per row page on mobile it will giving me one 1 row only on the the left
only on the mobile device its showing this problem here picture ( http://i.imgur.com/OxcF6Us.jpg )
please help
And here is the website www.snaphookah.com/soon
Hi allengeek,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Thank you
I am trying to install this theme on a GAE hosted install of Wordpress. After I select the zip to install it loads and then I get this white page that asks if I really want to go through with this. Then it doesn’t load and nothing moves from that point on. Is there something I need to do?
Hi mattkingery,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Is WC Vendors compatible with Aurum?
Hello,
I’ve bought a plugin called WooCommerce variations table to grid. But the AJAX add to cart isn’t working with this plugin in combination with your theme. The plugin is using the refresh fragments method of Woocommerce. Is your theme using this way?
This is a question from the plugin developer. I hope you can answer this question, so I can inform the developer from the plugin about this!
Thanks a lot!
Lisa
Hi Lisa,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
My support has just been expired. Do I really need to renew support to get this question answered?
Hi, Do you plan to add the cart icon and the search function in the header on mobile device and if not
and i want to buy the theme can you guys help top make the icon on the header on mobile device and thank you
Hi allengeek,
Aurum offer the cart and search on mobile menu, you can see that on our demos too.
Kind regards,
—Ylli
Hi yes i know this but i want it like sam eon my picture please take a look
http://i.imgur.com/idYL6q6.jpgand thank you
I am getting “outdated template” some of the woocommerce pages. Do you haver plan for that?
Are you updating the theme? What about WooCommerce 2.6??
Anyone else seeing this error when using the 1-click demo content installer?
[ErrType: xml-wp-content] 405 Not Allowed
nginx/1.10.1
I’m with Hostgator.
Hi muthukrishna,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
HI, ?I have a lag in the display of my products. How to proceed for the same number of product on each line?
theme 2.9.2 http://tshirtdef.com/categorie-produit/les-perles/Hi deebls,
Please just write a ticket on our external support system.
Kind regards,
—Ylli