23226 comments found.
Hello! I have a woocommerce websitesite www.thikishop.gr. and after update from 2.8.5 to 3.0.1 my cart is not working! When i complete the order i receive a notice internal server error to the top with Red words.
Can you help me to fix it ? any ideas ?
Thank you!
We have replied to you ticket and your issue is solved. Thanks
Checkout is broken after updating! Already installed 3.0.1. Please help
“Internal server error” on checkout page. After enabled debug mode the error is: “SyntaxError: Unexpected token < in JSON at position 0”
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have fixed this issue and re uploaded latest version of Porto theme 3.0.2 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
hi i have installed the new version but it seems like i have some jquery issues. please see: https://www.fietskopen-online.nl/ how can i fix this ?
Please disable yith ajax search plugin.
i have disabled it but no luck
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have fixed this issue and re uploaded latest version of Porto theme 3.0.1 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Hi
i have the recent version of 3.0.1 installed.
hi it is not only the jquery on homepage but also on product page, the image is not displaying, the add to cart button is not there. Please help, this is very urgent as this is a live site
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have fixed this issue and re uploaded latest version of Porto theme 3.0.2 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Hello. I just updated to the theme to latest update 3.0 ( also check why i received 5-6 mails with the update in the last 2 days). Then i updated woocommerce to 2.6.2 and started replacing template files with newer version, parts of the site doesnt look the same (cart is changing also products showing on page, from 4 to 2 .. etc). For now i will put back older files of woocommerce to be the same, but when you have time to take a look, i will put newer ones to see the bugs.
i installed 3.0.1 – all seems to be fine for now.
Sounds good that everything is working fine. If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
Thanks for your love for Porto WordPress Theme.
hi. since today morning i get 5 emails (in 4 hours) for available updates. is this right or a bug?
regards tom
Please wait we are working on the updates of the Theme. Thanks
Hello! (filters problem)
I have a woocommerce websitesite www.thikishop.gr.
After the 3.01 update my category filters are on the left as usual (this is ok)
but the problem is that the filters are shown and at the bottom of my category page!
The other problem is that on mobile view the filter icon on the left dissapear and i see the filters again in the bottom of my category page again!
Please help soon!
Hi,
Sorry for the inconvenience, Can you please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Hello.. After update to v3.0 on 2 of my sites the woocommerce category widget is now wide open, the + button to display child cats is no longer there.
Brgds Rune
Hi,
Sorry for the inconvenience Please download latest version of Porto theme 3.0.1 is available on ThemeForest for download, In version 3.0 few of the woo commerce files did not updated properly. If still you face any issue, Please feel free to contact us through a new ticket, we would love to resolve all your issue on priority basis.
Thanks
Yes, i installed v3.0.1 directly (i have not had 3.0 installed) so problem is also in 3.0.1.
I also lost 3 images on my frontpage. For them i have used a single image code from the demo when site setup. It seems like the class “img-opacity-effect” which is added there as a custom class no longer has any CSS so the Opacity is set to 0 through class “wpb_animate_when_almost_visible”.
I guess that “img-opacity-effect” did override “wpb_animate_when_almost_visible”
You can see it here just below the main slider: https://www.arctic-fritid.no
Brgds Rune
Hi,
Sorry for the inconvenience, please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
We get the “internal server error” from woocommerce, too! If you’re going to complete checkout, then a woocommerce message appears “internal server error”.
Startet after updating to 3.0….. with the new 3.0.1 update the error is still there 
What can we do to resolve that error? It’s very bad that we can’t sell any product now
Sorry for the inconvenience.
Can you please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Could you download again porto theme and upload again? We fixed this issue.
Did it… no change I also received files from your support…. the error is still there …
Your support fixed the error now. Thanks!
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
Thanks for your love for Porto WordPress Theme
I already downloaded and updated my site but i see another update email arrived moments ago> Have you updated it again today 12th July?
Yes please update with the latest one we have updated the theme files. Thanks
Hi
I Have some problem with this theme, - when i installed in localhost, the Page is showing Skin Editor in the bottom of page, and in Online is not Showing the Skin Editor in the bottom of page - how can I activate product license for WP bakery visual composer
HI there, I am experiencing an Internal Server Error in Checkout page after the 3.0 updates and lots of orders that I missed, please Can you tell me what is the problem? I check my system status under Porto kindly check for your reference. http://screencast.com/t/nF6MLHun
Please check Optimal Server Requirements For Theme:
• Server Type: Linux with cPanel ( Bluehost hosting Recommended ) • PHP version = 5.4 or greater • Apache = 2.2 or greater • MySQL = 5.5 or greater • PHP Memory Limit = 256mb • PHP max_execution_time = 600 seconds • mod_rewrite Apache module = Enabled
If you are installing through WordPress Theme section, make sure your PHP Upload File Size limit is 40MB, since the theme .zip file is around 40MB
Please make sure all above settings are correct on your server, before complaining about theme issues. You can contact your web hosting company.
If you still have any issues please contact us via our Support System here:
Thank you for your co-operation.
Can you tell me how to fix this? or if you can send me a link on how fix this issue that would be better. http://screencast.com/t/nF6MLHun
For the optimal server requirements you can contact your server support for help or contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
i can’t find the Style Editor in Master slide. I read through your theme installation documentation but still unable to find. i had installed all default plugins.Please advise.
Pleas refer to the link: http://www.masterslider.com/doc/wp/free/?utm_source=mslite&utm_medium=lite&utm_content=free_doc&utm_campaign=masterslider#slides Thanks
The link provided does not show how to enable the ‘STyle Editor’. The style editor in your documentation contained the Font and typography , border , padding and custom style.. I dont see this available in my master slide
ok i have found the location thanks.
I was just about to purchase this theme and noticed it doesn’t have things like ‘upcoming events’, event calendars … Are these features somewhere that I just didn’t find?
Hi,
Thank you for your interest in porto Theme. Sorry Porto do not have these features.
Thanks
Hi – can anyone explain why someone from Pakistan was trying to login to our website after we provided you with the details, and you fixed the problem?
A user with IP address 103.255.4.93 has been locked out from the signing in or using the password recovery form for the following reason: Used an invalid username ‘dev’ to try to sign in. User IP: 103.255.4.93 User hostname: 103.255.4.93 User location: Islamabad, Pakistan
Hello,
Please ask this question via the contact form on our profile here:
https://themeforest.net/user/sw-support
Thanks
if i already install wp super cache, should i install w3 total cache?
W3 total cache is better then the WP super cache. You have to use one at a time. Thanks
should i use “better wordpress minify” with “w3 total cache”?
I am trying to add RTL support to your theme, for a client. After installing WPML and duplicating a page to RTL (Hebrew in this case), the entire page content (Visual Composer) shift to the left. Does your theme supports RTL? Is there anything else I need to add (CSS?) to resolve this layout problem?
Yes Porto support RTL.
If you have purchased our theme Please contact us through our support forum, So we can check and help you out.
Thanks
I have same issue as “whoalex” above, the compatibility with WPML language switcher is having issues since 2.2 update, i have been sending comments about it with no response. the compatibility with default currency switcher of Woocommerce 2.6 is not there.
I hope you can do something about it soon.
regards
In addition to the point that flags are misaligned with language name, you can’t remove the flags, or change langue menu to horizontal. also you can’t change how languages names will look.
Hi
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension can you contact us through Ticket via Support System
Thanks
Try it on your demo, install wpml, setup several languages, setup several currencies, configure language switcher and currency swither in default location.
Thank you for the suggestion we will check it. Thanks
Hello, I’ve just updated your theme to newest version and I have a issue with WPML header language dropdown. Now, after the update, flags don’t align properly with language name. More specifically, flag is 8/10px lower than text and not aligned with the name of the language. I’ve tried adding custom css to wpml but it doesn’t work. I’ve also tried to add custom css in theme options but neither. Can you help me? Thank you
Hi,
Please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
I have upload porto 3.0 theme and update all required plugins but yith woocommerce search engine does not show in a right way. Please check this image and tell me what I do to solve this problem. Screenshot link: https://i.imgsafe.org/38d09ecbbd.jpg
Hi,
It seems that you are missing some settings or configuration.
Can you please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
OK
Kindly check my Support ticket number is #5683
We have replied to your ticket. Thanks
Master slider is not working properly ….. I add some images on slide but after the update slides are empty. please help
Hi,
Please use Revolution slider instead of master slider as In the latest version we have removed master slider and added Revolution slider with a bunch of features that covers all of Master Slider’s features. Thanks
Update woocommerce and getting “Internal server Error” Image Link: https://i.imgsafe.org/4f0cc2385a.jpg
Hi,
Can you please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Kindly help its urgent ….. https://smartwave.freshdesk.com/support/tickets/5746
Replied to your ticket Please check. Thanks
good morning. something go wrong with your download files. they only show as text document with a size from 65 mb. impossible to unzip. maybe a upload problem?
other downloads in my account works fine.
regards tom
Every thing working just perfect and we have tested it with other customers too. At that time it may be something wrong with your download manager settings or the internet. Please try again. Thanks
Hi.
I try it with a other browser (Chrome) and than the zipfiles named portoi 3.0.zip, the problem exists under firefox 47.0. other themes i can download without problems
Hi,
Please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
