23226 comments found.
Hi,
My employer bought the theme for me. I tried including a css file from a child theme directory : <link rel=”stylesheet” type=”text/css” href=”<?php echo get_stylesheet_directory_uri(); ?>/assets/css/icons/icomoon/style.css”>
but it won’t reflect in the <head> tag.
Please advise. Thanks.
Hi,
Please Try this <link rel=”stylesheet” type=”text/css” href=”<?php bloginfo(‘stylesheet_url’); ?>/assets/css/icons/icomoon/style.css”>
If still it do not work then please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Can you please assist
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have fixed this issue and re uploaded latest version of Porto theme 3.0.2 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Thank you for all of the great quick fixes that you have made. All seems to be functioning fine now. BUT getting the following warnings in the dashboard: Warning: Illegal string offset ‘domain’ in /home/impactt4/public_html/wp-includes/l10n.php on line 492
Warning: Illegal string offset ‘context’ in /home/impactt4/public_html/wp-includes/l10n.php on line 495
Warning: Illegal string offset ‘singular’ in /home/impactt4/public_html/wp-includes/l10n.php on line 498
Warning: Illegal string offset ‘plural’ in /home/impactt4/public_html/wp-includes/l10n.php on line 498
This didn’t occur until 3.0
Hi,
We have not encountered these errors yet, please make sure your are using latest version 3.0.2 of the theme. and if still you are facing these errors then please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
So are the Woocommerce errors etc truly fixed now? Anyone?
Sorry for the inconvenience. We have resolved Woocommerce Checkout issue some other too in the latest version of Porto theme 3.0.2 is available on ThemeForest for download, please update your theme to latest version. I hope after theme update your all issues will solve auto.
If still you face any issue Please feel free to contact us through a new ticket, we would love to resolve all your issue on priority basis. Thanks
How to change mobile sticky menu color ?
Hi,
Its possible with small customization.
Can you please contact us through our support forum, So we can do this for you
Thanks
Hello,
Before purchasing this theme i have a couple of questions,
We are going to build a huge Leather company using this theme
1- I want to ask if this theme compatible with All woocommerces extensions ? (3d product view, tm extra options, checkout layout, dynamic pricing, change price based on countires, etc..) 2- Is it fully customizable ? from css to html ? 3- White labeling wp cms 4- Custom login url 5- Hide my wp plugin 6- Wordfance plugin 7- Yoast SEO 8- Admin Access manager plugin
and your recommendation is always the best.
Thank you in advance.
Hi,
Thank you for your interest in Porto theme. 1- All Woocommrce paid plugins compatible, we have not tested all of them but if they are coded properly they should work. 2- Yes Porto is fully customize able. 3,4,5,6- Porto do not have these options. 7,8- Yes.
After the purchase if you face any issue regarding the them you can contact us through our support system and we will love to solve all your issues on priority basis.
Thanks
Hello,
Thank you very much for your kind reply, however im not asking if your theme comes with 3,4,5,6 plugins, just is it compatible with them ? like hide my wp is important to me actually..
Best regards
Hi,
We have not tested these plugins yet with our theme and its not possible to guarantee 3rd party plugins for us.
We think that if plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage. Thank you for your co-operation.
I installed 3.02 hoping that this would correct the problems since the 3.0 update. I can’t access any page other than the shop page with any browser. I have done the same test on several other computers at different locations with different ip providers. The site starts to load and a spinning circle is displayed. The dropdown menu does not open. The site is working on android smartphones. I disabled all the plugins and had the same results and when I reactivated the plugins and switched to the default wordpress twenty sixteen theme, the site loaded and all the pages functioned as normal. I have cleared cache both locally and on cloudflare with no results. This is a very serious issue and hope that your technical support can find a solution.
Please make sure for the Optimal Server Requirements For Theme:
Server Type: Linux with cPanel ( Bluehost hosting Recommended )
PHP version = 5.4 or greater
Apache = 2.2 or greater
MySQL = 5.5 or greater
PHP Memory Limit = 256mb
PHP max_execution_time = 600 seconds
mod_rewrite Apache module = Enabled
If you are installing through WordPress Theme section, make sure your PHP Upload File Size limit is 40MB, since the theme .zip file is around 40MB
Please make sure all above settings are correct on your server, before complaining about theme issues. You can contact your web hosting company.
If you still have any issues please contact us via our Support System here:
we’ve checked the settings with our InMotion Hosting server and they all match the specifications you’ve provided. I will open a support. Thanks
Thanks, we will check and resolve your issue from our support system. Thanks
There are 9 update notifications in 2 days. Are they real uptades or themeforest mailing problem?
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have fixed this issue and re uploaded latest version of Porto theme 3.0.2 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy.
If you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
So far, I’m really enjoying working with this theme! Question: Is there any way I can incorporate pricing tables … similar to these: http://preview.themeforest.net/item/stability-responsive-multipurpose-wordpress-theme/full_screen_preview/9279602
Porto do have its own pricing tables you can use these. please check http://newsmartwave.net/wordpress/porto/shortcodes/pricing-tables/ Thanks
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
Thanks for your love for Porto WordPress Theme.
Hi,
Sorry to say but sir, you have contacted us through our support system and comment section on ThemeForest almost 9 months ago after that you have not contacted us for the help and support never. If you will not cooperate with us then how can we help you and solve your site issue? We have not known about your issue.
So please sir, first change the review to 5 stars then please send us your issues details of your site with login details then we will solve all of them on your site. AS you know that we are aways here for your help and support.
But sir, please change the review first it will encourage our work a lot.
Thanks
I’ve attempted to forward to you the 27 e-mails I’ve had with tech support .. i keep getting automated responses even though it says I can respond to the e-mail from you.
I have already solved your issue through your ticket with your new created account or changed username. Please check your ticket now. your issue has been solved so please change the rating to 5 stars.
Thanks and looking for your cooperation.
There are still MANY problems occurring on my site .. i just updated to the newest version of the theme and i now have a ‘light’ theme instead of a ‘dark’ theme, the active menu indicators are default blue instead of the colors I have chosen in the theme, the accordions do not render correctly .. they are showing ‘light’ colors instead of in-line with the ‘dark’ theme …
when I try to ‘compile’ the css i get the following error: Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/klaus/public_html/wp-content/themes/porto/inc/admin/scssphp/src/Parser.php on line 3467
Hi,
It’s your 3rd party plugin issue. As we give you the solution in the ticket as well that please deactivate your all 3rd party plugins and also all theme plugins then compile the Default CSS from the theme options then it will work fine as I did last time to solve this issue on your site.
Thanks
Thank you; that fixed most of the issues .. but the background of the body of accordions is white and not black (dark) ... is there a setting I can change or is that supposed to be handled by the ‘dark’ theme options? The Text on the accordion is also ‘white’ and should be black … where is that setting so I can change it?
There’s also an orange ‘block’ where there should be an orange arrow on my homepage under the ‘recreation’ block … the other 3 blocks show an arrow under ‘learn more’, but the orange one/recreation one, shows an orange block.
and every time i go to edit my home page i get this error: Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
On this page: http://acecanyoneering.com/ace-program/membership/ .. the folder tabs have text colors that are unreadable .. shouldn’t they be a contrasting color .. lighter gray, white?
Hi,
Can you please contact us through our support system so we will check your all issues and solve them on your site.
Thanks
Kindly Check and solve this problem Its urgent ..... https://smartwave.freshdesk.com/support/tickets/5780
We have replied to your ticket already. Thanks
Hi There, After updating to 3.0 version, Our customer cannot able to make an order. We are receiving Internal Server Error during placing an order. Can you help me to fix this ASAP, Since I am losing business on my website. Awaiting for your quick response.
Please send a ticket through our ticket system after purchasing support extension, your support is expired 4 months ago.
We are working on your ticket and reply you there. Thanks
Hello, from update to 3.0 and 3.01 checkout doesnt work (Internal Server Error). We have problems also to show members: https://www.aphgaming.com/staff/
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have fixed this issue and re uploaded latest version of Porto theme 3.0.1 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Hello,
I want to give a suggestion for better organization in Back End. For better organization. Put my Blocks, FAQs, Members and Portfolios within My Port. Please see the attached image in this link: http://i.imgur.com/KKwDGXN.jpg
This is easy to do and will get better organized.
abs Josimar
Hi,
Thank you very much for this idea, We appreciate your effort and I have submitted your idea as a feature-request to our team so that they can consider for future updates.
Have a great day! Thank you
Just installed the latest Porto v3.0.1. I noticed on the Admin Menu there is now a “Porto” menu option. I don’t recall it being there before. For the purposes of white labeling the theme for my client, I don’t need it, although it does look good with the new demo install option. How do I remove that entire menu item and its sub options?
Hi,
Please contact us through our support forum, So we can check and solve this issues for you.
Thanks
Metuza i did the above you did and my cart still not working! Guys please fix it fast!
Hi,
Sorry for the inconvenience.
Can you please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
How can i put the sku behind the prince in the product page.
Thanks a lot!!
Hi,
This will need some customization.
Can you please contact us through our support forum, So we can do this for you.
Thanks
Updated to version 3.0.1. Cart is still not working. Please update asap!
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have now fixed this issue and re uploaded latest version of Porto theme 3.0.1 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Thanks for the quick reply. However, I am already on 3.0.1 and it still showing internal server error. 3.0.1. is thus not offering a fix. Please update with a 3.0.2. version.
Thanks.
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have fixed this issue and re uploaded latest version of Porto theme 3.0.2 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Yes the cart was really wierd, internal server errors and no products added, and sometimes products just override each other. I increased my WP memory limit to 256MB, disabled my cache plugin and emtied all cache and went through the woocommerce tools and emptied all transients. It was now working OK with Chrome browser but still problems with Firefox. I emtied all browser cache and now it also works great in firefox. Hope this can help those of you with similar problems.
As mention Cart works perfect after the above actions. But i found very wierd behavior when logged in as admin, then cart was totally crazy. I found that it now conflicts with this plugin: https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279 I deactivated it and cart now works perfect in all my installs.
Hi,
We have not tested this plugin yet with our theme and its not possible to guarantee 3rd party plugins for us.
Please contact with the plugin author for more help. This is the best info we can provide at this stage. Thank you for your co-operation.
Cart is not working, even after 3.0.1. Please fix it
Hi,
We are really sorry for the inconvenience, we found that the theme files did not updated properly, But now we have fixed this issue and re uploaded latest version of Porto theme 3.0.1 which is available on ThemeForest for download, please update your theme to latest version after downloading fresh copy. I hope after theme update your all issues will solve auto.
If still you face any issue please feel free to contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Again… didn’t fix
Hi,
Can you please contact us through our support forum, So we can check and solve all your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Already done: https://smartwave.freshdesk.com/support/tickets/5777
Please reply…. 2 days without orders due to the problems
Your problem is solved already. Thanks
