390 comments found.
How do I import the demo content? I dont find the TM Heli Import section on my dashboard.
Guys, love the theme! Before I order, can you look at the following speed issues – link: https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fheli.thememove.com&tab=mobile – please let me know what you think ? Happy to buy if the issues are easy to fix.
Hi DigitalSufi,
The loading speeds depends on a variety of factors, such as: hosting, cdn, etc. So, your site’s loading speed may get much faster than our demo, it’s natural.
Regards, ThemeMove
URGENT
Hello to your team. The template is great but i bought it today, tried 3 times to install the demo data following your instructions step by step but it is not working. I checked with my host for my php settings everything is ok
The big problem is that I have to finish the site for my customer in 6 days (no more !!!)
I made a ticket #6026 but I have only few days to built the site so I need your help to impot my demo data today or tomorrow max.
Thanks for your comprehension and your work
Hi imagesetmedias,
Our developer is working on your ticket. He’ll reply you asap. You’ll meet the deadline!
Regards,
ThemeMove
Hi , How I can Change Css For rtl Language ?
Hi aydineric,
If you want to add/edit Css, you can go to Customize > Custom Code > Custom CSS
Regards,
ThemeMove
how to change this logo: http://heli.thememove.online/wp-content/uploads/2015/12/logo_white.svg
Hi,
You can find the instruction here: http://document.thememove.com/heli-document/#document-40
Best Regards,
ThemeMove
I have done as instructed but even after you click save it returns to email the developer. It seems that the theme of the source code that the developer address and does not accept the exchange.
I have done as instructed but even after you click save it returns to the developer LOGO . It seems that the theme of the source code that the developer address and does not accept the exchange.
I found that this error only occurs on the page HOME … in the other pages the logo was changed normally.
Hi mossinimarcos,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
2 thumbs up / 5 stars to design and support ..support team is very helpful. they are helping me since day one. very reliable. when you buy a theme you need a great support to help to go through the project, like this team.
Hi pratchya,
Thanks for your great comment, we’d love to receiver your 5-star rating, too!
Have a great day!
Cheers,
ThemeMove
I just purchased and uploaded theme, and getting an error installing plugins. Rev Slider Fatal error: Uncaught exception ‘Exception’ with message ‘No captions.css found! This installation is incorrect, please make sure to reupload the Slider Revolution plugin and try again!’
belay that, its working now!
Hi thedesignhead,
Thanks for information. If you need further help, please contact our developer directly at http://support.thememove.com
Regards,
ThemeMove
Hello! from settings, I tried to edit the text for the 404 page but the html tags are not recognized. Could you please check it out and fix this?
Hi WED20SRL,
Please kindly open a support ticket at http://support.thememove.com and provide your admin account & FTP information, our developer will help you asap.
Best Regards, ThemeMove
I did it, thank. Another question: in the next update will there be the fix about the Google Map for the Contact page? I read some days ago you are working on that, aren’t you?
When do you think is going to be ready to be downloaded? 
Thank you for your work and support!
Hi WED20SRL,
About the Google Map on Contact page, we have added this to our to-do list and it will be available soon. We will ping you when the update is available.
Cheers,
ThemeMove
Hi WED20SRL ,
We have fixed Google Map on Contact page. You can check our demo: http://heli.thememove.com/contact-us/
Regarsd,
ThemeMove
Great! Is this fix already available if I download the theme again? I see “June 26th” as latest released update.
Hi,
Just upload the package today. If you still meet any issue, just contact our developer directly at http://support.thememove.com
Regards,
ThemeMove
Hi there,
We just updated to the latest version of your theme and now everything is messed up.
Now there’s a search bar in the header of the web that can’t be disable and mess up the header, and the footer don’t load well.
How to fix this? Or where should we address this?
Thanks
HI paradigmpr,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
How is a new portfolio item added in this theme? Am I missing something? I’ve imported the demo content and when I try to edit one of the portfolio items all I see is a bunch of code in the contents box and no way to use the visual editor to change it…
love the design and great support. will buy you more…..
Hi pratchyam,
Such a great news today! Thanks to your comment, it encourages our work a lot.
Cheers,
ThemeMove
does this theme support WMPL multi language plug-in?
Yes, it is compatible with WPML plugin.
Hello,
Is it safe to update to Wordpress 4.5.3? Will that break anything or I can update without a problem?
Hi g0rg3ous,
Yes, you can update to WP 4.5.3 without a problem.
Cheers,
ThemeMove
Hi Is there some filter possibilities for the portfolio section?
Many thanks!
Hi MaelleTorre ,
We already have the filter of portfolio in Heli.
Regards,
ThemeMove
Fantastic theme!
Just a question: is it possible to customize the header background in each portfolio project? (instead of the Black one).
If not at the moment, could it be a future option?
Thanks!
I see this option available for each Page, but not for a new portfolio Project.
Hi D20SRL,
Thanks for your advice, we will consider it and will ping you anytime it’s ready.
Best Regards,
ThemeMove
where is the option to hide the hamburger menu (next to the search icon) in the header. I can’t seem to find the on/off toggle for it. I found the cart toggle.
Dear Allan,
We don’t have this option in customizer but you can add this code to custom css in customizer to hidden it
.header-icon-canvas{display:none !important}
Regarding the hiding of the hamburger menu… hiding via css works fine, but it does seem to glitch out on loading on mobile devices – especially if the entire site doesn’s download completely. Can I comment out the code – i realize this will be a pain when updating, but I’d rather do that update to keep the burger menu from loading. It also seems to have a slight delay as it fully loads, then the css kicks in to hide it.
Hi AllanDavidBush,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme) Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hi, the Google Map from your theme is not working. The map is not showing anything at all.
Hi miezerie,
We will fix this bug in the next version of Heli.
Best Regards, ThemeMove
Hey Guys,
Any news on when Heli will support woocommerce 2.6.1? Any current known issues?
Thank you
Hi Kibwezi,
Heli is compatible with WooCommerce 2.6.1.
Best regards, ThemeMove
Hey TM,
The /woocommerce/content-product.php page will break if users update to 2.6.1/2.6.2. Nothing major but the related products don’t display properly under the single product.
Sorry, meant to add if anyone wants to update to woocommerce 2.6.2 and fix this small styling error. Just update the heli/woocommerce/content-product.php page – all done. Or wait for update
Hi Kibwezi,
We had already planed to release a new version of Heli this week. This version will fix this issue.
Best Regards,
ThemeMove
Hello, I am trying to make changes to the child theme CSS but the website seems to not be catching the changes I’ve been trying to make.
I want all custom CSS edits to be done at child theme’s style.css file but it seems not to be working. what to do?
Hi switchman,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
The TM Heli import doesnt seem to be working, it keeps stopping the initialisation when trying to load the revolution slider. Is there anything that I can do to get past this?
Thanks
HI tomks,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Please stop deleting my comments, and return my payment or envato credit
Hi,
I have mentioned that you need to open a refund ticket. That’s the only way to receive money
Regards, ThemeMove
Can you please place a link for the ticket?
