4298 comments found.
How could I make it faster? I’m finding it a little slow.
Hi there,
It takes 1 second for the browser to find your server ip via DNS. It’s a very poor value for this operation. You should talk to the hosting company about it. Once this problem solved, please check this article in our docs: http://docs.lumbermandesigns.com/article/47-my-website-is-very-slow-what-can-i-do-to-make-it-operate-faster
If you see no difference after following recommendations in the article, please contact our one-to-one support, our support developer will check your caching settings and try to help.
Thank you!
As I have imported the demo content so I am unable to find the content on backend and hence unable to use my Yoast SEO plugin to optimize the content. But on the frontend, the content appears fine. Please help.
Hi there,
Yoast SEO sees the front-end content perfectly. Just update the page once before checking Yoast panel.
Thank you!
when is the next update due and what does it have in store for us the theme has not been updated in 3 months.
We are working on big improvements for the page builder.
is this the same as the woocommerce support update and new support packages for added features that never arrive?
Hi Guys, Are you releasing new version anytime soon ? ETA?
Hi there,
We recommend to use the latest version of our theme and update it regularly. We are working on new update, but can provide no ETA.
Thank you.
Hello There
With all the update look like a great theme to go. I bought two years ago but just until now i decide to use it. I would like to use it as an one page, would you please help with the demo installation? As an one page theme, which page it come from to show as a front page?
Also i would like To create additional landing pages for launch some promotions? How it will work?
Thanks in advance!
Hi there,
We will be happy to help with demo import via our one-to-one support.
You can create single page websites as described here: http://docs.lumbermandesigns.com/article/145-how-to-create-a-single-page-website-where-links-scroll-to-a-particular-section
You can create new landing pages form scratch or by duplicating existing page. You can also create new page using sections/parts form other pages: http://docs.lumbermandesigns.com/article/6-how-to-copy-a-page-section-to-another-page
Good luck with your project!
Hi lumbermandesigns Team, I purchased theme & installed at my server. Everything is going good. But the responsive structure of website is not working properly; Mobile & Tablet web of website is not with proper content as it shown in Your Demo Content Design. Pls help me how i fix responsive content of website. Thanks
Can you please send us your temporary WordPress login details using this contact form?
Thank you.
Hi – everything all seems to be working well, but only one of the contact forms seems to have imported in the Demo … all the others like the ‘Order Digital Marketing Services’ .... ‘Mailchimp’ etc do not exist, any ideas, or is there a singular import method for those forms? – TIA
Hi there,
Probably you have wrong version of Ninja Forms installed. They have two generations 2.XX and 3.XX. Our theme works with generation 2.XX. Can you please send us your temporary WordPress login details using this contact form? Our developer will check it for you and try import forms manually.
Thank you.
Hiya, it’s using the 2.9.51 version, not the 3.xx …. any chance you can send me something so I can import the forms in manually please?
Hi – any update on this please? I’ve even tried installing the theme again on a new domain and the contact forms still do not appear correctly ….. thanks.
Hi, Can you set up custom columns for tablet/mobile, or do they have to go to full width 12 columns? Example: I’d like to have small icons be 6/6 on mobile, not a full 12 width. I can’t find this option on the responsive tab of composer. Will I have to add custom CSS to achieve this?
Hi there,
Unfortunately, there is no options to set custom columns width for tablet/mobile, but you can change paddings/margins for elements on mobile. This way you can have icon smaller without writing extra CSS code.
Let me know should you need anything else.
I really dont get Rankie going; I have now tried all options and combinations, but it just shows 0 rankings for all – while I know some of my keywords have good rankings. Do you have any idea where to start searching for the problem? I have deleted several times everything and start over – but it did not make any difference.
Hi there,
I’m sorry for delay. Can you please contact our one-to-one support with a temporary login details. Our support developer will check if you are using the latest version and check your configs.
Thank you.
hi, its a very cool theme apart from the fact that when I upload my logo, the default one isn’t removed or changed. Any help?
Hi there,
Most likely you have site caching configured wrongly. Our support-developer Laur will be happy to check it for you. Please contact him via one-to-one support and provide site details for a quick help.
Thank you!
hello Support,
Can you please update the Fresh Favicon plugin.
best regards, michel
Hi Michel,
Yes we are preparing a big update, meanwhile you can contact us privately via one-to-one support to get the latest update for any plugin included.
Thank you.
Hey I have sent you an email for the speed of the website and navigation menu. Please assist.
Thank You J
Hi there,
I can see that Laur (our support developer) checked your website and gave the answer.
Thank you.
Hey I’m trying to achieve a top bar as shown in this image below. So when click on the Tablet, or Desktop or phone icon, the screen reduces in size.
Any suggestions and advice would be great help? Thank You J
I’m sorry, but these examples makes no sense to me. The theme designed as it is if you need something completely different, please hire web developer or see CSS code for further customizations.
Thank you.
we also having the same issue we need to fix that.the issue happening in theme-activation.js file line is var form_to_submit = document.getElementById(‘form_13‘); kindly check it and give me the solution as soon as possible
Hi there,
Please, update the theme and plugins to the latest version: https://www.youtube.com/watch?v=1jK3TU7AJ6w&feature=em-upload_owner
Once theme update, you should have no issues.
Thank you.
Hi, Do you have spanish documentation?
Hi Pablo,
unfortunately, we have no documentation on Spanish. On http://docs.lumbermandesigns.com we have all the docs available.
If you have questions you can use Google Translate and contact our developer directly via one-to-one support.
Thank you.
Hi there,
Some of our project thumbnails are pixelated we don’t know the reason why the image size we upload is 383×257 png , yet we don’t know the reason behind this check for example ALFO project thumbnail
please advice asap
Hi there,
Did you try to upload a twice bigger image?
yes we tried a size of 1000 px width and same result.
Hello, I import demo content but forms empty, how can import forms only? Thanks
Hello,
You can’t import forms only. Contact our one-to-one support with login details and my support developer will try to solve the problem you faced.
Thank you.
Hello, like your theme, a very good one 
I’ve got a PHP Notice on the order page with Ninja Form. How to fix it ? Just set “display_errors = off” or do i need to fix the bug ?
Notice: Array to string conversion in /var/www/html/webtostore/wp-content/themes/seowp/functions.php on line 501
Hi Jeff,
Please, set display_errors = off our developer will fix it in the coming update.
Thank you.
Hi,
I can’t find the e-book cover any longer. I’m not meaning the one for the menu, but rather the one that was included for the actual e-book pages.
Can you point me out where to find it? Its no longer in Menu Dropdown BG map?
Cheers!
Hi there,
Did you check your media library at WP Admin > Media?
hi there, in my top menu I need to add a span tag.
how do I do this?
<span class="call-in-office">020 1245 5432</span>
Hi there,
You can create a menu item and disable link for this item to make it static and style according to your needs using unique id that menu will assign to it.
Make sure you have this feature enabled in WP Admin > Mega Main Menu > Settings of the structure > Disable Link
