23226 comments found.
How do i customize menu for mobile ?
Hi,
Sorry to say that there is no option to create your different menu for the mobile version. In our theme, there is only one menu which works on the both mobile and desktop. You can not create a different menu for mobile.
Thanks
which menu should i edit to impact mobile menu?
it seems like my mobile menu show main menu & sidebar menu, how to set so that it only display main menu?
Please go to Appearance >> Menus and select the sidebar menu and in the end of the menu you find the sidebar menu option just uncheck the box of sidebar menu.
Thanks
on mobile my menu have 2 menus, 1 is main menu another 1 is sidebar menu. In main menu sidebar menu is unchecked by default.
Hi,
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
I can not use mouse wheel to scroll down my website :/// Can you help me ? Is there a option to enable me to scroll down
Hi,
There is no option to enable or disable the mouse scroll in the theme.
Thanks
If I want to create 2 shops to sell 2 different products, How can I do this ?? Thanks
You can not create 2 shops in the same time for the single site in woocommerce. But you can create so many different products in a shop and also create different types of categories assign to products.
Thanks
May be you misunderstand my idea. For example, in the default theme, There is a shop to purchase goods. But I want to create Men’s Fashion to sell men’s clothes, Women’s Fashion to sell women’s clothes. Like this: http://imgur.com/HWUTfDo
Is there a way to do it ? Thank you very much for your effort 
If you are not able to that please contact us through our support system so we will do it for you.
Thanks
As I already mentioned in my last comment that for the different products you can create different categories and assign relative category to the products.
I hop you get this now. If you face any problem please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
thank you
You also have a bug somewhere that I can’t isolate.. Users who do not have access to the WP backend see the WooCommerce stores fine but anyone logged into the backend with the WP nav bar at the top and the CSS breaks…
Confirmed on multiple browsers… Porto Version: 3.0.3
We have checked and tested the theme but we can not find anything wrong in the latest porto version 3.0.3. Can you please send us the screenshot of the issue you are facing in your site.
Thanks
Send you a support ticket with more info…
We have got it, we will reply form the ticket now. Thanks
To say that I feel more than slightly foolish about this is putting it mildly but just to feedback…
Thou shalt not set WooCommerce > System Status > Tools > “Template Debug Mode” to enabled, or it will beggar up your theme when logged in as an administrator…
4 months wasted… #facePalm
Thank you for point out this issue.
Have a great weekend 
Just a tip regarding the Illegal string offset error for wp-includes/l10n.php…
The error message is hiding the fact that you need to update the WP plugins that are pre-packaged with Porto.
To fix, go to the WP-dashboard > Appearance > Install Plugins and update the ones that are highlighted as needing an update.
This fixed the issue for our site.
Hope that’s useful for anyone else who’s wondering what’s going on.
Hi,
Thanks for the point out the issue and the solution for this. We will check it in our theme and if we found anything we will solve in our next update.
Thanks once again for the help
when there is a new update (like now), I am used to click on the Envato toolkit (as with other themes) and then on themes and can update the theme. With the porto theme I have the Envato toolkit with my correct login, but there is no tab with themes and I cannot update it directly!!
Hi,
Please refer to the link: http://newsmartwave.net/wordpress/porto/documentation/#update_theme
Thanks
I think I put in a wrong API key. Now it works. However…. I cannot update the theme, it says: “The update cannot be installed because we will be unable to copy some files. ”. So, I will have to check ALL permissions??? I have installed it putting the zip file with ftp on my server and unzipping (because it didn’t upload with WP). Any hints which permissions I have to check? thanks
Can you please contact us through our support system so we will update your theme in your site.
Thanks
done. thanks.
Hello,
After Porto update from 2.8.4 to 3.0 we lost custom tabs, we have 5-6 tabs set in previous versions but now it showing only 2, and in custom fields area we can see that there is 6 tabs but we can edit and see only 2 of them, however that being said on the product view page where all customers are viewing the product they can see all 6 or whatever we have tabs the problem is that when you edit the page we just can edit 2 of them please fix asap.
Thanks
Hi,
First of all update your theme version to latest porto 3.0.3 then check your site. If you still find the issue then please contact us through our support system so we can check your issue and solve it for you.
Thanks
In my home page show Add to cart button but when i click add to cart button page will redirect on checkout page. can i fix it.
Can you please contact us through your theme purchased account. We have not yet reported that type of issue in our theme. Please update your theme to latest version of porto.
Thanks
How can I import demo data using Alternative Method? I can’t find any documentation for “Alternative Method” on official documentation page. Thanks.
Actually, we have changed and improved the method of import Demo. Now you can install the demo with single click method only. Please go to Admin Panel >> you can find the Porto menu >> Click the Install Demo >> Here you find all the demo for installation.
Thanks
I have not tried import all the demos yet but I have a issue to import “shop7” demo. also tried on 3 different vps (DO, Linode, AWS)
fresh installed lamp or lemp stack ( testing on 1 cpu, 2 cpu cores. ) no firewall enabled, no https.
I’m monitoring “htop” almost 1 hour now ( 2 cpu, 4G memory )
cpu usage passing 50% each core ( if with 1 cpu will be 100% all the time) ram usage almost 2G. ( if with 1G ram will hang all day )
I don’t think your improved method is really improved…(wp importer) and I prefer manual upload.
please, can you provide alternative method?
Thanks.
ps: yesterday on AWS t2.micro( 1cpu, 1g ram, 30g ssd ), mysql bin log(100M each) are generated & filled all volume space during import demo. I had to remove manually.
Thanks
Thank you!!!
You are most welcome.
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
Thanks for your love for Porto WordPress Theme.
Hello , I have the theme installed on my site, working properly, except for existing white space above the footer, which I can not remove.
Follow the link from my site at the moment: http://sitepf.esy.es/pagina-inicial/
Note that on the next page below the Google Maps and above the footer, there is a blank space.
This does not occur on the following page : http://sitepf.esy.es/home/home-version-12/ Which is already installed with the theme.
Can you help me? Thanks a lot
Hi,
Please contact us through the account you have purchased our theme so we can check and help you out. Thanks
i try to update but why still version 3.0.2 in download page?
Please try to download again. Now the latest theme version 3.0.3 is available on download page.
Thanks
is it possible to add a subtitle for each product? I would like to have the brand as a subtitle. For example, if we sell wines, it would be nice to have the winery name below the product name.
Yes Porto have option to include name of the product. Thanks
Please read what I wrote. NOT the name of the product, I mean a subtitle! So, a line under the product name. Example: Product name – brand’s name -
You can add it in the product description which is showing under the product title.
Thanks
Porto, after changing server and domain Visual Composer and Theme settings stoped to work. Please help
HI,
Please check Optimal Server Requirements For Theme:
• Server Type: Linux with cPanel ( Bluehost hosting Recommended ) • PHP version = 5.4 or greater • Apache = 2.2 or greater • MySQL = 5.5 or greater • PHP Memory Limit = 256mb • PHP max_execution_time = 600 seconds • mod_rewrite Apache module = Enabled
If you are installing through WordPress Theme section, make sure your PHP Upload File Size limit is 40MB, since the theme .zip file is around 40MB
Please make sure all above settings are correct on your server, before complaining about theme issues. You can contact your web hosting company.
Go to Theme Options >> skin >> Compile default css and from here click Theme css and plugin css button one by one then Save changes.
If you still have any issues please contact us via our Support System.
Thanks
Problem solved. It was not server issue. I have moved page by page in Classic/Text mode and then Visual Composer started to work. Thanks for response.
Sounds Great.
Thanks for contacting us.
Have a nice day
Hi, woocommerce updated the plugin, now it says: “Your theme (Porto Child) contains outdated copies of some WooCommerce template files.”. When will the new update be available? thanks.
Hi,
Thank you for contacting us. We will release an update shortly.
If you are facing any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
On option PAGE i can’t select SKIN option. The tab are disabled.
Hi,
These are working fine just update the colors and options you will see. We are working on the effects .
If you are facing any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hello, my costumer bought your theme and I have to prepare and customize but I have a problem . http://i.imgur.com/PoV47my.jpg I want to remove currency and my account link etc. How can I do ?
Hi,
Please contact us through the account you have purchased our theme. Thanks
I know you dont trust me but my costumer shouldn’t know that I want to help from you. If he knows, he will speak about me and it won’t be fairy and good. that’s why, I only want to know how I can do.
Fine, Please go to Appearance >> Menu. Select main menu. you will find both these menu items there you can delete them. Thanks
How can I add comment option for users in my portfolio ??
Why do you guys take such a long time to answer my question. Just 5 minutes to read and give me the solution
Sorry for the late response. You can enable it from Theme Options > Portfolio > Single Portfolio >Show Comments Yes/No Thanks
So, If I want to make my site become multi-lingual, I have to pay a fee to purchase wpml. Or Is there any solution available for me ?? thank you
Yes, you have to purchase the WPML because it’s the best plugin ever to make the multi lingual site.
Thanks
1 Star. These people screw up our site. We spent hours to customize our site and we asked them for assistance to fix an issue post upgrade. They went ahead and overwrite our customization. Poor support.
Hi,
Sorry for the inconvenience, as we have checked your ticket, we have provided guide line as you asked, we have not done any thing on your website that destroy it. If you are having any problem please contact us through our support system, we would love to solve all your issues on priority basis.
And we will appreciate if you can change your ratings for the theme.
Thanks
Does Porto include Revolution Slider Now? Is that a New Addition?
Yes Porto include it now and its the latest version. Thanks
Hi, is the order tracking feature comes along the theme as shown in the link below of your demo demo ?
http://newsmartwave.net/wordpress/porto/shop7/order-tracking/Yes, this feature is a;ready included in the theme.
Thanks
Hello, can someone tell me if I can do like personalize forms? Porto Wordpress
Can you please explain your question.
Thanks
