23226 comments found.
Is there a way to put the shop category menu on the homepage in a sidebar? For example, in one of the blocks? I can put woocommerce products or similar in the block, but I want to have just the menu which I have in the shop there.
Hi,
Please contact us through our support forum, So we can check and guid you properly on this issue.
Thanks
Hi, is it possible to put a sidebar on the left side of a product page? If it is possible I will definitely buy your awesome looking theme!
Best Regards!
Yes it is possible, You can set it easily. Thanks
I want to thank the support. I was given a quick decision after reviewing all the peculiarities my problem. I wrote it out of despair but my problem has a solution. Thank you for your concern and help.
P.S. By the way I have helped to achieve these results: gtmetrix PageSpeed Score A(96%) YSlow Score A(91%) IMHO this is quite a satisfactory result for the store…
Hi,
Thank you for the appreciation. We are here for your help and we love to see all our customers happy.
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
Thanks for your love for Porto WordPress Theme.
hello, my categories on search for doesnt show. how to fix it.
Hi,
You can set the categories on search from Appearance >> Theme Options >> Header >> Search Form >> Set the search content type as product/post/portfolio whatever you want >> then next option will appear show categories.
Thanks
Hi,
Please Go to Theme Options >> Header >> Search form >> Search content type when you select “Product” then Show categories option will appear. make it Yes. Thanks
Do I need a code to use the Revolution Slider?
Hi,
No there is no need to activate the Revolution slider. It’s already included the licensed version in the theme.
Thanks
Hello please reply all of a sudden I can’t find the MEMBERS tab in the backend . I had a old window open and when I clicked on it , it said “Invalid post type” why would the members section just disappear out of no where. confused please help asap
Hi,
It seems something went wrong on your server or website backed, Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
just submitted the information please fix. thank you!
We have received your ticket, we will reply soon with the solution to your ticket.
Thanks and appreciate your patience.
....still waiting… please fix asap.
We have replied to your ticket. Please check your ticket status & Reply from this link: https://smartwave.freshdesk.com/helpdesk/tickets/6169 Thanks
still not fixed even though you said it was… so confused. why this can’t be fix it was in the demo theme. Members / staff profiles..
Hi,
Sorry for the inconvenience, We solved your issue and then replied to you. Please keep patience and let us check it again. We will reply form the ticket. Thanks for your patience
Your issue has been solved. and we have replied to your ticket. Thanks
thank! how do you put the members in a certain order???
also how do you make the member profiles NOT linkable so it doesn’t go to another page? thank you! thats it I promise. Will rate this theme 5 stars
Hi,
1- Please Go to Theme Option >> Member, Set the “Member Content Type” to disable, It will remove member tab from your dashboard.
2- It needs customization, Please contact us through the support system we will try our best to do this for you.
Thanks
1. I disabled the Member content type BUT it’s still clickable to a error page now. Confused. 2.will contact thru support
We will reply form there and solve your issue too. Thanks
I want to add a gallery to my site. In your changelog I saw the “Image Gallery porto shortcode”, but I cannot find any examples for it. Should I use this for my gallery or use any plugin (NextGen or similar)? thanks
Hi,
There is a VC element in Porto named “Image Gallery” You can use it for this purpose.
We have not tested this plugin yet with our theme and its not possible to guarantee 3rd party plugins for us.
But if plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage. Thank you for your co-operation.
How can I hide my email adress in the header?
Hi,
Please Go to Theme options >> Header look for Contact info box. you will find email address there. Thanks
Thank you for your swift reply. I’m afraid I did not state my question clear enough.
I want to ‘hide my email address’ from spam bots. The spam is driving me crazy. I have tried plugins but they don’t seem to work.
Hi,
You should install captcha plugin and use “contact us” form to hide email address and receiving emails.
If you face any other issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
after update, revolution slider not showing and fancy text not working
never mind, it’s plugin issue
Good to know you found the issue. Thanks
Hi,
I am Customer Happiness Engineer from Porto team 
I would like to personally tell you that we really make a hard effort to provide dedicated support to our customers 365 days a year. If your problem is not solved as per your desired satisfaction level, please write back to me here and I will be more than happy to resolve your issue to 100%.
My humble Request: Can you please leave 5 stars rating for our theme by going here, it will take only 1 minute but means a lot for us and the future of Porto theme, we value your feedback greatly: http://themeforest.net/downloads
Your 5 stars rating on ThemeForest will allow us to Add tons of more Features in Porto and provide faster support to you in future.
Your website’s Success is our Success. Thank you for your time and we are glad to have you as our loyal customer.
Hi,
In the description it says “Easy 2 minute setup”. Does this mean that I don’t need any programming skills to setup this theme as a website?
Can I just upload the them folder to a web-server directly or is it a lot of steps in between in order to make it work as a website? I find it hard to actually see how I can set this up. There is no information.
Hi,
Thank you for your interest in Porto theme. Setting up the porto theme and building your website on it is really simple and easy, You do not need any coding skills for this. here is our online documentation for the help: http://newsmartwave.net/wordpress/porto/documentation/ After purchase you can contact us through our support if you face any issue. We would love to solve all your issues on priority basis.
Thanks
Hi,
OK, so I accidently purchased the “Magento”-version yesterday, but I want the WordPress-version. Is it any possibility to get a refund or switch to the WordPress-version instead?
Unfortunately, its difficult to proceed refund once you download the template. Hope your understand on this matter. You may contact Envato support team.
How can I get in contact with the Envato support team? Do you have the email?
Thanks
Hi, I seem to be experiencing unresponsiveness with the backend settings of master slider. I contacted their support but I realised that I needed a license key to create a ticket. Since it is bundled with the theme what steps can I do to try and find a solution to this?
Big thanks in advance
Hi,
We have replaced master slider with Revolution slider with more powerful feature in the latest version of theme 3.0.3. Please use Revolution slider from now, its bundled with the theme too. Thanks
Hi I am trying to change the header background color, and also i am saving the pages but nothing to getting change.Please tell me How to change this perfectly.
Hi,
This is server permission issue, Please contact your server support to change the permission of the css folder to 777. Basically when you saved the theme options then it’s created the skin_1.css file inside the css folder, because of permission the theme is not able to create this file into your site.
If still you face any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi,
I am Customer Happiness Engineer from Porto team I would like to personally tell you that we really make a hard effort to provide dedicated support to our customers 365 days a year. If your problem is not solved as per your desired satisfaction level, please write back to me here and I will be more than happy to resolve your issue to 100%.
My humble Request: Can you please leave 5 stars rating for our theme by going here, it will take only 1 minute but means a lot for us and the future of Porto theme, we value your feedback greatly: http://themeforest.net/downloads
Your 5 stars rating on ThemeForest will allow us to Add tons of more Features in Porto and provide faster support to you in future.
Your website’s Success is our Success. Thank you for your time and we are glad to have you as our loyal customer.
hi I have taken a liking to your theme. however i was wondering if i could use it to be a personal site mainly for my book promotion. I am an author. I like the fact it has an ecommerce theme built in a theme
Hi,
Thanks for your love to Porto theme. Yes you can use Porto theme for the promotion of your book by using different blog and portfolio layouts. In Porto there is also a catalog mode for the product display purpose only. you can also use it. Please follow the link to check our demos here: http://newsmartwave.net/wordpress/porto/
Thanks
okay I purchase it. can you offer any assistance to make it into an author site?
Hi,
First of all thanks for purchasing the porto theme. Sorry to say that we will not develop your site but we will give you full support with the theme related issues if you face any during the development.
Thanks
okay. i am having a problem. i am trying to figure out how to show the slider, but not seeing how to, not in the main page etc. want to add it to the main page where the slider should be. site is estonswaby.com to check
fix
Hi,
As we can see the slider is working fine on your site it seems you have figured out how to apply slider.
If you face any problem in future Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
I am having two problems: I cannot find the about-porto slug for Footer section
also how do i set up the slider? i can’t seem to find it my site is www.driventosuccess.co
I am having two problems: I cannot find the about-porto slug for Footer section
also how do i set up the slider? i can’t seem to find it my site is www.driventosuccess.co
i have a slider but i can’t see how to make it show
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchased account to get the free support for Porto Wordpress theme.
Thanks
Hello, I have an issue with Post Grid element. I need to adjust the left and right margins of the text and button (please, see here http://imgur.com/a/XsZ3O and sorry for my bad english!)
Any suggestion?
Thanks
Hi,
It needs some settings in the VC element.
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Thanks for the reply. I’ve seen the support forum: it requires the URL of my page where problem can be checked and other information, but I’m working on local host.. Can you still help me?
Thanks
Hi,
Sorry for the late response. Please make your website live and contact us through the ticket. This will help use to check the issue on your website and fix it properly. However you can try yourself by adjusting padding form VC element.
Thanks for cooperation.
Hi, I checked error.log during importing demos. (shop 7)
importing menu item (Processing menus) causing infinity loop errors.
2016/07/21 18:06:03 [error] 5177#5177: *227 FastCGI sent in stderr: “PHP message: PHP Notice: Array to string conversion in /webroot/wp-content/themes/porto/inc/plugins/importer /porto-wordpress-importer.php on line 1073
PHP message: PHP Notice: Undefined variable: _menu_item_type in /webroot/wp-content/themes/porto/inc/plugins/importer/porto-wordpress-importer.php on line 1076
PHP message: PHP Notice: Undefined variable: _menu_item_type in /webroot/wp-content/themes/porto/inc/plugins/importer/porto-wordpress-importer.php on line 1078
PHP message: PHP Notice: Undefined variable: _menu_item_type in /webroot/wp-content/themes/porto/inc/plugins/importer/porto-wordpress-importer.php on line 1080
2016/07/21 18:06:06 [error] 5177#5177: *227 upstream sent too big header while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: localhost, request: “POST /wp-admin/adm in-ajax.php HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php/php7.0-fpm.sock:”, host: “xxx.xxx.xxx.xxx”, referrer: “http://xxx.xxx.xxx.xxx/wp-admin/admin.php?page=porto-demos”
I’m not a php guy, so please fix this.
Thanks.
update:
It was php7.0 related issue. php5.5 with few errors messages but successfully imported. php5.6 with few errors messages but successfully imported.
Thanks anyway.
Hi,
Sounds good to know that all your issues are solved.
In future if you face any issue please feel free to contact us through our support forum, So we can check and solve this issue on priority basis for you.
Thanks
Hi,
I am Customer Happiness Engineer from Porto team I would like to personally tell you that we really make a hard effort to provide dedicated support to our customers 365 days a year. If your problem is not solved as per your desired satisfaction level, please write back to me here and I will be more than happy to resolve your issue to 100%.
My humble Request: Can you please leave 5 stars rating for our theme by going here, it will take only 1 minute but means a lot for us and the future of Porto theme, we value your feedback greatly: http://themeforest.net/downloads
Your 5 stars rating on ThemeForest will allow us to Add tons of more Features in Porto and provide faster support to you in future.
Your website’s Success is our Success. Thank you for your time and we are glad to have you as our loyal customer.
I am very disappointed about the support. Sorry to say, but I expected a lot more. I bought this theme because it looks fine and the support responded frequently. But with several other themes, the support just asks for ftp login and then does only harm to the site!!! Better to discuss first with the customer. I made a ticket on your support page that I coudln’t update the theme because of wrong permissions (through Envato toolkit). What did your support? They installed an FTP plugin and copied the new theme to the server, NOT over the old theme, but in a new folder. Not only that I have now two Porto themes on my server (old version and new version), but almost ALL my customizations are gone!!! How can this be?? The header lacks the top navigation, the logo is gone, all my favicon logos are not there, the footer is missing most of it, welcome message gone, and many many more!!! I now have to reset everything to what I had before (and don’t remember everything), it takes me days to have the same layout again!!!! How can this be that the old settings are gone?
Hi,
Sorry for the inconvenience. But we have not changed anything other than the theme update. We have not deleted the old theme just for backup reasons. We have backup your old theme to ensure that you will not lose any files that you have customized. And FTP plugin is just installed to unzip the theme zip file which we have uploaded through your given FTP nothing else.
About the theme options settings, I think your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the _config folder and settings file inside the folder, because of permission the theme is not able to create the folder and settings file into your site. Can you please check the permission and changed it to 777 for the better result in the future.
We hope that you understand our point and looking for your cooperation. Once again extremely sorry for the inconvenience and for your time lost. Can you please send us details about your settings then we will do it for you free of cost with perfection and it will save your precious time.
Thanks and have a nice day
After the exaplanation of what you exactly did I am quite happy about your support. Would have been better if you had explained this immediately instead of only saying “theme has been udpated” and leaving me without my customizations, but at the end what counts is a FAST support and your support is really fast. In this way the communication between theme author and customer is a lot better and problems can be solved faster! I think I have chosen the right theme! 
thanks
You are most welcome. Thanks
Hi could you let me know how I can bold the font used on the top bar… i.e phone number, email address, secondary menu, wish list currency, language etc. Thanks
Hi,
You can bold the font of phone number, email address from Appearance >> Theme Options >> Header >> Contact Info and the other option you can do it with custom CSS, please give us your site URL we will create the CSS for you.
Thanks
Ok I have got the email and the phone number in bold font using but I need the rest of the top bar information all bolded also. The site we are building is on a temporary domain and for security reasons I would prefer not to give this out. Can you help with this with either custom css or something else? It really should be part of the theme options. Thanks.
please send as personal msg in order to provide link of the website Thanks a lot regards
Hi,
Can you please contact us through our support forum, It would be good if you also provide us screenshots of the issues you are facing. So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Can you please provide me an email because i did a wrong email registration and i cant get access now ???
Hi,
Please contact us through here: https://themeforest.net/user/sw-themes Thanks
After updating WC 2.6.3 and Porto 3.0.3, only two Custom Tabs can be edited. How to solve this?
Hi,
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
the slide revolution template fail when import demo, how can i use that ?
Hi,
Please contact us through the account with which you have purchased our theme. Thanks
