28306 comments found.
HI, I need help to remove the lightbox full image button inside the product picture. How can i do that ?
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flatsome version 2.9.5.1 BACKUP AND RESTORE OPTIONS is not working
Hi there, we’ll investigate this. This is the first time we have heard about this, so could be a local problem on your installation. Do you get any errors in the console?
Hello,
I want to create a website simullar to: http://www.swapz.co.uk http://www.tradeaway.com https://www.barteronly.com1. where members can create their own profile. 2. They can place there goods (books, DVD, cars, phones, etc.)
3. Each member can place a request what he or she wants to get in return.
The idea is to make the process of finding goods and exchanging goods easy and intuitive.
Good search and filtering features are essential.
WIll your template be enough to fulfill these features?
Hi there,
We use default WooCommerce functionality for our theme. I recommend you try investigate what’s possible or not with WooCommerce before purchasing the theme.
There is also tons of WooCommerce plugins out there that could do what you’re asking for 
The theme is not compatible with PHP7. I have some errors displaying banners.
Hi there, thanks for noticing. We’ll take a look and have it fixed. What’s happening with the banners?
I am not sure. Everything is ok now. Perhaps it was a problem with a cache.
Ok. Yes, could have been some cache issues when you updated your server.
Doesn’t include visual composer files.. 
Hi there, we have never said that Visual Composer composer is included with the theme
We have our own page builder.
Hello community,
at the moment i use the “free” version of the Yith infinite scrolling. But i got the feeling it doesent work with the flatsome woocommerce?!
These are the settings :
Navigation Selector .pagination-centered
Next Selector .pagination-centered li a.next
Item Selector ul.products li
Content Selector #wrapper
Loading Image …
Are these the right settings?
Thank you Marcus
Do you have latest version of Flatsome installed?
flatsome version 2.9.5.1 not save all changees
Hello, just purchased and installed flatsome theme 2.9.5.1. In the theme folder flatsome/languages, there is no flatsome.pot file which is expected by Loco Translate for translation purpose. Is this file missing or handled differently in this version of flatsome theme? Thanks a lot.
Hi there @bionditang,
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. 
Cheers, UX Themes
Hi, I am having an issue with this theme on checkout for myself and some customers. I’ve searched the support here and it looks like others have experienced this issue as well but I did not see a solution.
For some reason the State drop down on checkout doesn’t properly drop down on iPhones and iPads. But if I press and hold on the drop down it will eventually appear. This is definitely not the intended behavior and I’m getting customers emailing me saying the checkout page is broken.
Is there any solution for this?
Hi there @phil917,
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. Include a link to your site if possible 
Cheers, UX Themes
Hey , How Can i Change the position of product gallery on the product page , i want the product gallery to be visible to the felt of the product image.
Hi there @abityabadve123,
Sorry about our late reply to this!
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. 
Cheers, UX Themes
Hi guys, I’m still enjoying the theme a lot! I have a small request, I’m building a site for a client with another template, and I saw they have a really nice and fast cart-flyout option (check: http://savoy.nordicmade.com/ ) Maybe some inspiration for a new update in the future? Would be great!
Hello, I would like to ask if I can disable the cart and price feature, for example I want to add items but without price and without the add to cart functionality.. ?
Hope to hear from you soon 
hi, may i know how to fix the product image size? as u can see from the link the head is cut from above, thank you
http://i.imgur.com/jvE10Gx.pngHi there @roderisland,
Please click the item support tab or email support@uxthemes.com to get help. That’s the correct and quickest way to get support. Include a link to your site if possible 
Cheers, UX Themes
Hi!
I purchased the UX Flatsome theme several weeks ago and have run onto the issues of:
-Updates either do not show on mobile, or are much slower to appear than on desktop
-The Background and Top Bar colors are correct on the main page (on desktop), but subsequent pages are of a different color
-Has lost all of the most recently updated/loaded products
Overall I really like the Design of Flatsome but have been disappointed with these inconsistancies that have added up to somke wasted time.
Thanks!!
Hi @glitterpipes,
Sorry about our late reply to this!
Really sorry about the problems you’ve run into!
Please click the item support tab or email support@uxthemes.com so we can help you with your problems. Include a link to your site if possible 
Cheers, ?UX Themes
Hey!
Actually found out it was my fault! Needed to empty the cache on my caching plugin. That fixed all of the issues where the site was not loading/updating properly across different devices.
Thanks for the response!!!
Awesome
Thanks for letting us know!
Hi,
It’ possible to import “bulk” videos in the product with wp allimport?
Have you other methods?
Waiting for reply
Kind Regards
i reviewed the demo. it does not have a search bar where the costumer can search for a product based on a keyword. is this not included in the theme? how can we have it?
Hello UX-themes,
When is version 3 likely to come out please? Also have you got a list of new features / improvements it will contain?
Many thanks and I look forward to hearing from you.
Hello UX-themes,
Any news please?
Hi there @neilybob,
You’ll get some news later next month, hang on! We are working really hard on it – and we can say that it will be our biggest update since ever. Get ready for awesome stuff! 
There is a load of new features and improvements, including a completely new UX Page Builder with a endless list of options! You’ll hear more about it soon. 
Cheers, UX Themes
Hi UX-themes,
Sounds Exciting. I’ve registered to be a Beta tester:
Any chance I could become one? It might have interesting feed for you as I would be starting a site from scratch pretty much?
Hi again @neilybob,
Yeah sure! However, you’d need a purchase code to get feature updates. 
Join our Flatsome Beta Testers group to give us feedback on the new version 3.0.
Cheers, UX Themes
Thanks UX Themes,
Just tried to join the Beta Testers Group. Are you saying I have to pay for a license before I can become one of your Beta Testers? Or will I get a copy of where you’re at now and then have to pay to get updates thereafter?
Hi,
You’re now a member of the group, second question is correct 
Cheers, UX Themes
That’s very kind of you. Many thanks,
Can someone tell me what is wrong: www.gurisha.com/new
Hi there @manatole,
Sorry about our late reply to this!
You can reach our support team by either clicking on this support tab or by emailing support@uxthemes.com. That’s the correct and quickest way to get support. Include a link to your site if possible 
Cheers, UX Themes
This looks great! One question – we would like it so in the back office we can insert text for both our English and Chinese customers.
I can see that the Polylang plugin is expanding to this: https://polylang.pro/downloads/polylang-for-woocommerce/
would this would with this theme? Or would you recommend anything that does work?
Hi, Presale question
. See this site http://shoutkey.com/kale, the top left hand column where you have the icon for USA and UK flag and you can pick UK(goes to .uk domain) or US(goes to .com domain).They are using Flatsome theme. I’m trying to create similar ecommerce site for UK and US customers. Does your theme support multisite? Do you think they’re achieving this with multisite or this is built into Flatsome as a plugin?
Thank you
Sorry the url is http://shoutkey.com/kale or http://shoutkey.com/does