23227 comments found.
Why the widgets it show in the laft positions and down the footer like in the images link above.
How can I solve this problems.
Thanks
Hi,
We need to check your website and page setting options, Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
I send a email to support. I hope to resolve me soon!
We will solve your issue through your ticket now. Thanks
Your support can help me? Because pass 2 days from my tickets and nothing happens why? Why I have to pay the support if they can help me?
Thanks
HI,
We are workign on your ticket and will reply you there now. Thanks
Hi,
Your ticket has been solved please check your ticket status & Reply from this link: https://smartwave.freshdesk.com/helpdesk/tickets/6596 Thanks
I am having trouble with theme options page. Its not loading. showing error: page isn’t working.
Hi,
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi,
I really like your theme. Just one small issue…..
When on a category page and you click add to cart, its not very obvious that the product has been added to the cart.
Is there anyway to change this to make it more obvious to the user?
Thanks
Hi,
Thank you for contacting us, Can you please contact us through our support forum with the details of what you are looking to see when user click “Add to cart” button So we can check possibilities.
Thanks
Hi, this is a pre-purchase question. Your theme is in my shortlist and I like everything else besides this.
If people don’t know its been added to the basket my client will lose sales for sure. It only happens on the category pages.
When ever any thing is added into the cart the user is notified with a short message and they can also see the product in mini cart in the website header.
I can’t see a short message or the product in the mini cart in the header. See here: http://screencast.com/t/q3GxCOoewxS
That is on a category page.
I do see a small bag appear over the image, however, it wouldn’t be very clear what is happening.
Can you show me an example of: “a short message and they can also see the product in mini cart in the website header” when a user adds a product to their cart via a category page?
To showing message for add to cart functionality you will need some customization. As porto only have this option to show mini bag icon on the product when you add product to cart. Thanks
Ok thanks. I went ahead and purchased 
Hi,
Thanks for purchasing Porto theme.
If you face any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Trying to install the “One Page Demo” can’t seem to find it in the Demos section. I can see it on your site just not when i try to install it.. Did you call it something else?
Hi,
Please import any demo then Go to Settings >> Reading and set your home page to one page. Because its not a full demo its a built in page in porto. that comes with all demos. Thanks
Hi,
It would be better to contact us through our support forum if you are facing any issue, because from there we will check your issue and solve it properly.
Thanks
I have choosen Zoom type = inner for the product image and zoom and I remember it worked before. Now the image doesn’t zoom when I go with the mouse over, but shows only the magnifying glass in the bottom right corner. Is the image too big or small? I have choosen 800×800px. What is the best image size I should upload for product images? And how come the zoom doesn’t work anymore for me? thanks.
Hi,
We need to check your settings so please contact us through our support forum, So we can check and solve this issue for you.
Thanks
on your shop 1 demo page the Fashion Dress images slide, like a carousel. I used the Porto Product Category and chose Slider, but they don’t slide. I have set it to show 12 products per page and I can see the dots below the products and go ahead, but it does not slide automatically. What am I doing wrong?
Hi,
Please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
this web: enviadetalles.com use your theme nulled
you can comprobe in this web: http://whatwpthemeisthat.com/
Theme Name Porto (shared on wplocker.com)
Thanks for the info We will check and file a policy violation.
Hi! Should I install porto and porto-child themes? Both of them?. If so, how is that done?. I checked WP official page but it doesn’t explain. Thanks.
Hi,
Just install the theme it will automatically install child theme too. you just need to activate your child theme from Dashboard >> Appearence >> Themes You will see Porto child here just activate it. Child theme is preffered to use as you can do customization in it and nothing will lose when you update the theme. Check our online documentation here: http://newsmartwave.net/wordpress/porto/documentation/#theme_install Thanks
CREATORS ! Front end Visual Composer editor imposible use from v2.0 ! Create 2or more columns row and you see CSS problem ! its Imposoble USE YOUR THEM AT VC FRONT END 1 YEAR ! its 1 year so big problem make imposible use you theme VC Front End. Its all browser problem. In each column .vc_col-sm-6 but must be .vc_col-sm-12
Hi,
We have not received or face this issue at our end. can you please contact us through the account you have purchased our theme? So we can help you out and solve your issue. Thanks
Hello,
How can I change the order of portfolio items? I dont want the last in to be shown first. I want to define which poertfolio item will be first.
Thank you.
Hi,
Sorry Porto do not have any option like this. Thanks
Hy, After upgrade theme to latest version, import demo and select demo disapear. Why? I want to change style
Hi,
You can find these options From Dashboard >> Porto Install Demos.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension can you contact us through Ticket via Support System: http://smartwavethemes.net/support/ Thanks have a great day.
presale question: Does the landing page come with the demo?? is the demo filtrable showcase at the landing page one of the features of this theme??
Yes, You will get all the demos with the theme. Thanks
Hi,
How can i remove the post date before the meta description in the google search results?
Hi,
Please Go to Theme Options >> Post, Post meta disable options from here. If you have also installed Yoast SEO Plugin then you need to disable “Microdata Rich Snippets” form Theme Options SEO. Thanks
Hi,
I dont have that option in theme options i have a older version 2.6.1.1. How can i put it out manually? Thanks
Then you must update your theme to latest version 3.0.3. You can download it from your ThemeForest account. Thanks
Hi I dont gonna update because the latest update is broken i things dont work any more. Is it possibol to add to the function.php ?
Hi,
The latest version of the theme is updated and compatible with all the plugins, WP and other files. If you are facing any issue after updating theme feel free to contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi,
That is not true the filters still dont work and popup image from the products. I still waiting for a week now :s
And i already made a topic in the support forum
Hi,
Please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi,
Today I did an update to Porto 3.0.3 and Woocommerce 2.6.4. As you can see all category images are not showing on the site.
Also if you go to a product and click on the image to show it bigger, it goes totally wrong.
Here is a link to my site: http://bit.ly/1OKawaEThansk for helping me out,
Frank
Hi,
Sorry for the inconvenience, but everything works fine at our end. For your website we can not see it as it shows an error that says: “Parse error: syntax error, unexpected end of file, expecting ‘)’ in /home/rembrandtelectronics.com/public_html/wp-content/plugins/easy-social-share-buttons3-1/lib/external/mobile-detect/mobile-detect.php on line 527” Please check your site and server.
If still you face any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
I’m sorry for the short problems. I the meantime I was busy with more update’s. The Easy Social Share Buttons update went wrong. So I have to set back the backup hat I made before this update round.
I have now still the exact same situation as I described above.
Can you take a look to this? Thanks,
Frank
After updating the theme to 3.0.3 I get also this errors in the Dashboard
Warning: Illegal string offset ‘domain’ in /home/abc.com/public_html/wp-includes/l10n.php on line 492
Warning: Illegal string offset ‘context’ in /home/abc.com/public_html/wp-includes/l10n.php on line 495
Warning: Illegal string offset ‘singular’ in /home/abc.com/public_html/wp-includes/l10n.php on line 498
Warning: Illegal string offset ‘plural’ in /home/abc.com/public_html/wp-includes/l10n.php on line 498
Hi,
Please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hey, I had had an issue with the maps not showing at all on my website, I have fixed this myself with this plugin https://wordpress.org/plugins/api-key-for-google-maps/. Apparently, since june 2016 if you are doing this theme on a domain that has not been used for this before then, then you need your own Google api key (its free) easiest way is to use the free plugin above and paste in the pai google gives you. This solved this issue for me (at long last) thanks, Marc
Hi,
Sorry for the late reply, You are right for using Google API for the map but we have fixed this issue in our latest version of theme 3.0.3. If you face any issue in future please feel free to contact us through our support forum, So we can check and solve your issues on priority basis. We are here for your help so feel free to contact us
Thanks
Hi, I have problems to display product brands. I have tried with several plugins to show brands and I have even purchased the Ultimate Woocommerce Brands plugin, but it doesn’t show the brand on the product or category page. Any idea? The plugin author writes: “If you configured plugin, added brands, assigned it to products but does not see your brands on category and/or product page this mean theme that you use bad coded and you need to contact theme developer for help (he need to modify theme layout tags to look like default woocommerce theme tags to work with plugin).” So, can you help me here? thanks.
resolved! The Ultimate Woocommerce Brands plugin didn’t accept an apostroph in the brand’s name.
Thank’s a lot for this useful information. Its really appreciative and will help others too.
Please update your theme.New version of woo-coomerce is released.We want to update woo-commerce.
Hi,
Thank you for your suggestion. We are already working on it and will release updated version of the theme shortly. Thanks
tnx for your update, you have a powerful team, i have a suggest for you, if you can, plz add Telegram share button on the product pages. special thanks
Hi,
First of all thanks for liking the theme and appreciation.
While we currently do not have that feature, I have submitted your idea as a feature request to our team so that they can consider for future updates. Thanks for the suggestion and idea.
Have a great day
Hi! Using a Porto Theme, can i use a video with the photos in the product page?
Hi,
Thank you for your interest in Porto theme you can use VC element “video player” to include video on any page. Thanks
