107 comments found.
Hi,
I’m considering to purchase this theme. At the themeforest information page of this theme there are 3 preview images of 3 types of homepages. However when I go to the demo page the only homepage that works is Homepage 1. I want to build a website similar to Homepage 2. So I was wondering that if I purchase this theme can i do a demo import including the homepage 2 style.
Thanks
Hi squareconcepts,
Thanks for your comment. You can use the homepage 2 http://woodworker.thememove.com/home-02/ to set as your site. If you have any issue while using this theme, you can contact our developer directly by sending a request at http://support.thememove.com
Cheers, ThemeMove
Hi! I have problems trying to change the word project into the URL and breadcrubs in the template. How can i change that? I want to translate to another language. Thanks
Hi ghostmind,
Please open a support ticket at http://support.thememove.com and our developer will help you to deal with it. Don’t forget to provide your purchase code, admin login information.
Thanks, ThemeMove
I have never regretted buying a theme more than now after buying this theme. First off, the code is a mess, most simple things cannot be customized. On top off that, the documentation is no good. And worst of all, the support is a joke. They take 3 days and few reminders to respond, and even then come up with unhelpful answers. Even a basic thing like enabling the social menu is not included in the documentation. I see several people have asked this question here, but the author is happy to direct them to their stupid support ticket. You should realize that a lot of people work on tight deadlines and need answers NOW, rather then waiting for your stupid support to respond. How difficult it is to include something as basic and frequently asked in a document? I demand my money back for all the hassles using this theme.
Hi, Thanks for your response. Please provide your support ticket and we’ll check right away Thanks, ThemeMove
Posted a ticket with a very simple question 2 days ago. Still no response. I have to say this is bad support. I wouldn’t have bought this theme if I knew this before.
Hi brrainstormerr,
We have 2-days weekend – as the normal weekend of most countries over the world. Hope you can understand this. You’ll get the answer today. Please provide your ticket number, we’ll follow it up.
Thanks, ThemeMove
Hi, is there a way to replace the slider with just a single background image of the same size? Please provide instructions.
Hi brrainstormerr,
Please send this question to our private support channel: http://support.thememove.com and our developer will guide you
Best Regards, ThemeMove
Posted a ticket with another very simple question 2 days ago. Still no response. I have to say this is bad support. I wouldn’t have bought this theme if I knew this before.
Hi brrainstormerr,
We have 2-days weekend – as the normal weekend of most countries over the world. Hope you can understand this. You’ll get the answer today. Please provide your ticket number, we’ll follow it up. Hope you understand this and give us some time to solve your issue. Thanks for your patience. Warm Regards, ThemeMove
Hi, i have an error with WPML and Projects settings: if i configure the base page of my projects (projects archive) for first language, i can’t select it for the second language.
Hi streetoffice,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Download failed. Forbidden
Plugin not activated. A higher version of Essential Grid is needed for this theme. Please update the plugin.
support ticket: #11684
Hi robertscott,
Thanks for letting me know about this. Our developer will reply you today
Best Regards, ThemeMove
Hello! Can you tell me: Does your template support Woocommerce?
Hi, WoodWorker doesn’t suport WooCommerce.
Best Regards,
ThemeMove
hi, i bought theme , but have some issues, i signed up for your support but never got activation email, please advise thanks
got it after 40 mins thanks
i see that theme is not support from 2/09/16 till 12 October , pity i did not know before buying, will i lose this month + from my support?
Hi Palmeroni,
Your ticket is 7650 and our developer has replied you in the following day. If you need further help, please reply to this ticket. We have come back today!
Best Regards,
ThemeMove
After update to latest version the custom css below doesnt work:
.header02 #site-navigation .menu > ul > li.tm_quick:before, .header02 #site-navigation .menu > li.tm_quick:before { background-color: #000 !important;; }
The button is still brown? Ive sent a suport ticket.
I see response times havent improved since my last comment
Hi RobertScott,
It’s fixed now. If you have further question, please reply via your ticket.
Best Regards,
ThemeMove
FYI, the theme customizer export function is not working properly. Doesn’t know why, chrome says ERR_RESPONSE_HEADERS_MULTIPLE_CONTENT_DISPOSITION
Hi wieselstein,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge 
You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Best Regards,
ThemeMove
Hello , i bought this theme , and i have 1 questions ! How i enable the header social menu bar, ( twitter , facebook , etc ) in responsive design ? I want the social icon to be enable on mobile device ! Thank you
HI websignal,
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can guide you easily)
Best Regards,
ThemeMove
This theme is so close to what I am looking for. Can you add a WooCommerce shop to it?
Hi thewoodworx,
Now we don’t have any plan to add WooCommerce shop to WoodWorker. We have alternative options for you below:
https://themeforest.net/item/renovation-home-maintenance-repair-service-theme/11444549 https://themeforest.net/item/structure-construction-wordpress-theme/10798442Regards,
ThemeMove
hi,
This theme has multilanguage module??
Hi stefap7,
This theme is compatible with multilingual plugins such as Polylang, WPML.
Regards,
ThemeMove
Can I customize this theme (like images, css style or adding pages)?
Yes, sure. You can edit any element you want depends on the design style.
Regards, ThemeMove
VC still broken the status is not acceptable… Why is there no support?
For some reason the projects aren’t displaying properly in Portfolio link
Hi vanessapr,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Could you send me the demo data please as the import function isn’t working? I’d love to import it manually and save a lot of time. This template just isn’t useful without the data.
Hi RowanSmith,
Yes, please contact our developer at http://support.thememove.com he will help you soon.
Best Regards,
ThemeMove
Hi guys. I have bought this theme today and have i small problem. This theme use .less files for styling not .css files. E.g. /less/mini-cart.less I want to add some changes in css of this theme but when i do it in .less files it’s not working and i still see pages without my changes. Do i need to do something special to add changes to .less files working ? Or any another suggestion from your side. Thanks Valery.
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hi, do you have a Child Theme for this? Thanks!
Hi mfaherty,
We can create a child theme for you and update to the next version.
Best Regards,
ThemeMove
Hello, do you have a demo for the Essential Grid? Thanka!
Regards,
ThemeMove
Hi, I think my essential grid is not working. The skins are not showing.
I keep getting the error “Empty ajax response”
Hi mfaherty,
Please open a support ticket here Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
I’m getting this error in my plugins page ?! Activate Slider Revolution for Premium Benefits. You can Enter an existing licence key or Purchase a licence key. A new version of Slider Revolution is available.
Hi rukcs,
You don’t need to activate Slider Revolution for using it. We’ll update this plugin asap.
Best Regards,
ThemeMove
Thanks
You are welcome!
