390 comments found.
Em português:
Sobre o template B.I.G.. Tenho uma dúvida:
Não vou usar o site 100% pra uma loja virtual. Vai ser um site de uma fábrica de brindes promocionais. Não quero que tenha carrinho de compra e nem “adicionar ao carrinho”. Gostaria que ficasse: Solicite um orçamento. Isso é possível nesse template? Tem alguma explicação?
E é possível traduzir todo o template para português do Brasil?
Obrigado!
In English (via Google Translator):
About B.I.G. template. I have a doubt:
I will not use the 100% website to a virtual store. It will be a site of a factory of promotional gifts. I do not want to have shopping cart and not “add to cart”. I would like to stay: Ask for a budget. This is possible in this template? Do you have any explanation?
And it is possible to translate the entire template for Portuguese in Brazil?
Thank you!
Hi,
Our developer has replied your ticket. If need further help, just contact him directly.
Best Regards,
ThemeMove
I’ve noticed some serious issues with Safari. I’ve just opened a ticket (#7446). Please, take a look if you can! Thank you!
Hi,
Thanks for your comment, our developer will reply within 2-3 working days.
Best Regards,
ThemeMove
Hello, where can I see the icons to change some of them?
Hi siti1978,
Please read the instruction here: http://document.thememove.com/heli-document/#document-40
Best Regards,
ThemeMove
I have a couple of forms (made with CF7) with an acceptance checkbox in it that does not appear on Chrome and Safari. I think is something related to the css, but I wasn’t able to figure where the problem really is.
I’ve just opened a support ticket.
Hope you can find a solution! 
Hi WED20SRL,
Thanks for your comment. Please tell us your ticket number, it’s easier to follow up! 
Thanks & Best Regards,
ThemeMove
sorry for the late reply. You’ve already replied and everything’s ok! Thank you!
I set up the favicon but I Can’t see it, I only see a circle like it was charging the page…
Hi siti1978,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
wrong post! sorry!
No problem!
Hi there,
How do we remove the Scroll for More image in the Slider???
Thanks
Hi,
Could you provide a screenshot? So, we can take a look and see what happened.
Regards, ThemeMove
There you go!
Hi,
You can go to the admin dashboard > Slider Revolution > Select Static Layer and then follow the instruction: http://prntscr.com/cajmcz
Best Regards,
ThemeMove
Good Morning, the theme is compatible with WordPress 4.6?
Hi theclown,
We will update Heli soon. Anyway, the recent version doesn’t meet any issue with WP 4.6
Regards,
ThemeMove
Hey i am having trouble getting the my logo in the middle of the header as in hell studio template. it isn’t coming up with the option to?
Hi vdh,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
the mobile version seems not completed, margin of the page has gone crazy… with one letter on each line or all words cut off from the edge… http://heli.thememove.com/left-sidebar/
Hi seezi12,
Our developer is fixing this issue. Thanks for your comment. The updated version will be released asap.
Best Regards,
ThemeMove
Hi there, how do I edit the “posts page” and what it looks like? Right now the blog page is set to the “blog classic” I want to change it to the grid with side bar.
Hi missmely,
Thanks for your question. In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
I put in a ticket 2 days ago and waiting on response: the top right icon “header-icon header-icon-canvas menu_button” is a problem it just opens and on certain pages, cant be closed. On home page it functions but only has social icons at very bottom. How do I fix this and or take it away?
Hi,
We are dealing with your ticket. Our developer will reply you asap.
Best Regards,
ThemeMove
I would like to know if there’s a way to paste the google analytics code, or which widget works well within the theme? Thanks!
Hi mmadrazo,
You can use custom code by going to customize > Custom Code > Custom Js and paste the code you want.
Regards,
ThemeMove
I just purchased this theme today and already a little worried. The theme install failed because of a missing style.css file.
“Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.”
Please advise.
Never mind! My fault—read the documentation and figured out my problem.
Hi jbarbu,
That’s great you have fixed yourself the issue. If you have further question, please kindly submit a support ticket here: http://support.thememove.com so, our developer can help you to fix it asap.
Regards,
ThemeMove
Hello,
Could you please point me to where I can make the owl-carousel to slide automatically instead of having to press the previous and next button to see the gallery.
I used it on my homepage http://www.onibespoke.com/ and I would please like the Owl carousel to slide automatically as soon as the page finish loading.
Thanks
Hi skinzydude,
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can login and help you faster)
Best Regards,
ThemeMove
Hi, can I make my sticky header the same height as the default logo? http://rtm.4cognitiontest.com/
I do not like how it shrinks to such a small height on sticky
Also, how does the one pager functionality work? I want to have a contact button in my nav that takes the user to the bottom of page (where contact form and map located)
Hi tbdsgn,
In this case, our developer need to help you directly.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly help you)
Best Regards,
ThemeMove
You commented on my 1star review with very false information! The logo issue with your centered header is not fixed. Fix your theme. You can’t use a logo with a centered header. Your lack of header ability is not convenient for buyers who need to have a strong menu & mini cart.
1. If you turn a tablet or iPad vertical you lose the mini cart and I’ve put this in my ticket however you just ask me for login. No this is a universal problem with your theme. Fix it on your demo and then tell me what to do to make it correct on mine.
2. Update your theme to fix the centered header that won’t show a logo. You never told me how to get it to show which it SHOULD.
3. These problems I have mentioned are like this even on your demo so instead of just asking people for login make it a universal fix.
4. On safari your demo and my site drops the mini cart and sidebar to a new line rather than be one line like on chrome. Please tell me the fix. We don’t give out login info, sorry. No need.
Hi staciejensen,
1. Just open header01.php in wp-content\themes\tm-heli\template-parts
See the instruction in the link and edit it with col-xs-8 http://prntscr.com/buq9jq
Add the custom css below to Customize -> Custom Code -> Custom CSS
@media (max-width: 79.9em){
.header-column-icon-container.hidden-md-down {
display: block !important;
}
.header-column-icon-container .header-icon-search,
.header-column-icon-container .menu_button {
display: none !important;
}
}
2. Go to Appearance -> Menus, select your menu
Add Custom Links menu item http://prntscr.com/bptu9j Then, add CSS Classes for this item http://prntscr.com/bptug5. If you can’t find this box, take a look Screen Options at top http://prntscr.com/bptump
3. Made universal now 
4. I have checked your site on my Safari & other staff’s Safafi, everything is ok on our screen. Could you just clear cache & provide us the Safari version you are using?
Regards,
ThemeMove
Hi . I am using INTERIOR demo in order to make e-shop. All my images are 750px 750px. At the moment my images are not looking good especialy small ones on a products page 1.What image settings should I make in Woocommerce to have sharp images across the site. 2.Should I also change anything in Wordpress settings – media. 3. What is the size of an image ( holder ) on a Single Product Page Tnx
I did send you an email yesterday ….. question here today. Still nothing. Is there support for Heli Theme or NOT
Hi ah-nesa,
Which is your email address and ticket number? We cannot find your question in our system. Thanks for your patience since our support will be provided within 2-3 working days.
Regards,
ThemeMove
Hi, I think this is a silly question, but I couldn’t find the way to do it. How can I change the header image on homepage? I found how to change the tex “Heli blog” (I’m using the Masonry Blog demo) but I don’t find the way to change the background image of this part of the theme. Can you help me?
Hi,
You can go to your Homepage – Front page to edit header background according to this instruction: https://www.diigo.com/item/image/3illg/ucdq?size=o
Regards,
ThemeMove
Hi. Is it possible to add content widgets to the mega menu? Or is the theme compatible with Uber Menu? https://codecanyon.net/item/ubermenu-wordpress-mega-menu-plugin/154703. Many thanks
Hi HansonBrown,
You can add content widgets to the mega menu by using Visual Composer. About Uber Menu, it’s also compatible with Helli.
If you need further help, please contact our developer at http://support.thememove.com
Regards,
ThemeMove
Perfect! Many thanks.
You are welcome!
