39357 comments found.
This has happened twice to me now when updating Avada – I lose TONS of custom work and the new site comes up all messed up – Why does this happen?
Hello,
This would depend on how your custom work is done.
Are you modifying original theme files? If so that would explain it 100%. You need to instead make a child theme.
Any time a theme update is released, and you update it, it will replace all the old files with new ones, so if you modified the old files, it replaces them with new, therefor any changes you made are lost.
If you are using a child theme, then something is not setup right. Please contact our support with details of what you do and they can help walk you through it. That is definitely not normal is using a child theme, but would be expected if not using a child theme.
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Thank you, we look forward to helping you!
Hi, I would like to use a single slide with Revolution Slider on the Home page.
How do I keep the layers on the single slide after they are done with transitions?
Currently everything disappears after the transitions and then there is a blank space.
Thanks!
Hello!
This is a setting in the rev slider itself, in the global settings. I do not know exactly which one but our support staff can help with that.
I think it is here though: http://d.pr/i/10exr
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
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Thank you, we look forward to helping you!
Thanks for your help! The settings are just like that, but not working. I’ll contact support.
Hey MicheleQ
We will be waiting on your ticket 
Cheers
Ammar.
I would like to know if there will be an update or patch for the theme to use the new Instagram logo? Having the old logo makes the site seem dated. Otherwise amazing theme could not recommend anything more.
Hello!
Yes it will be included in the next update, Avada 5.0
Thanks!
I am using AVADA for years now. Bough it again and again for different projects. It’s always looking awesome and support is brilliant. Keep up the good work!
Thanks for the comments and repeat purchases! We are thrilled to hear this from you and promise to continue and keep up the amazing support and theme updates.
Thanks!
Hi – new ticket I meant full width container with YouTube background video with AUDIO and not muted -:) – is it possible?
Thhanks
Hello!
Yes, check out the settings of the full width container.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Hi – couldn’t find a reference to my question :)- is there a possibility to have a full width container with YouTube background video WITH Audio? Thanks
Hello @Raananp.
Yes, it is definitely possible to assign a YouTube background to our full width container, please read the complete documentation about the FWC here : https://theme-fusion.com/avada-doc/builder/full-width-shortcode/
Hope this will help, if you need further assistance please do open a new ticket and we will get back to you as soon as possible.
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Thanks for choosing Avada.
Ammar.
good day, I have an issue with the language switcher. I use Polylang and followed all the documentation but still when I switch the menu, all are just the same, following the menu of just one language. I hope you can help me figure it out. thank you.
What is also weird is that when I try to edit by going to Customise then Menu, it shows that the menu I set up for each languages are there and it is changing every time I switch the language. But when I go live or even just when I exit the customise then the menu for each language is again not working.
Hello @hopspots.
Are you following the complete instructions as discussed here : https://theme-fusion.com/avada-doc/translations/using-polylang-with-avada/
Please also make sure that your Polylang plugin a well as theme is up to date on the latest version, however if you are still facing the same issue do open a new ticket and we will gladly assist you with it.
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Looking forward to assist you.
Thanks
Ammar
thank you for the response. I will consider that.
You are most welcome
Cheers
Ammar
One more question Ammar, is it possible to have a login button on the menu and when you click on it, the log in form will just slide down?
Yes it is possible to have a login button in the menu, se our forum demo (the Join Us button) http://avada.theme-fusion.com/forum/ ... however it does not technically “slide” down, it fades. But you should be able to add a slide down effect with some custom css.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
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Thank you!
Hello,
I wanted to know if it is possible in portfolio to keep the navigation next and previous with in the current category. For example if i have two categories say bikes and cars and if i am viewing the portfolio of bikes the next and previous should only show me projects related to bikes, i see many comments asking for this feature but i dont know if this is available yet?
Hello @ClickTeck.
This feature is already available however you need to filter the items that you want category to stay in from Fusion Options > Portfolio and selecting all the categories from there down below, you can read about this in details here please : https://theme-fusion.com/knowledgebase/why-does-portfolioidxxx-url-show-in-single-portfolio-item-urls/
Hope that will help, if you need further assistance please open a new ticket and we will gladly assist.
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Thanks
Ammar
Hi Guys. Since upgrading to Wordpress 6.0 (using latest Avada, of course) in preview mode Recent posts shortcode is replicating the same image over and over instead of showing featured image as it should. On some sites – I have several licenses for Avada – you dont see the shortcode images at all. Blank. Never seen this before and it only happens in preview mode. The online version is fine. Strange.
This is what it looks like. This is identical behavior on several sites after updating to Wordpress 6.0. Top pic how it looks online, bottom pic is preview mode http://www.aliasstudiosydney.com/odd-preview-behavior-after-upgrade-to-wordpress-6-0/
Hello @robynscott
I believe you mean WordPress 4.6 ? That is the latest version of WordPress that was released actually and our theme is 100% compatible with it for sure and there should be no issues at all, however we will need to take a closer look in order to assist you with this please do open a support ticket and we will get back to you as soon as possible.
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Looking forward to assist you.
Thanks
Ammar.
Yes, my mistake. The latest is version 4.6. Kind of error you make when several sites start misbehaving out of the blue. It can be distracting. Support ticket submitted. Thanks.
Hey @Robynscott.
Thanks a lot, we will get back to you as soon as possible on the ticket, our team replies to the tickets in order they come in.
Thanks for choosing Avada.
Ammar.
Hi ThemeFusion! can this version http://avada.theme-fusion.com/architecture/ have the menu visible like this and do the normal behavior of scrolling down and the menu getting fixed at the top? like this: http://www.blacklyontech.com/capture.png
Hey @poseso!
It’s definitely possible to achieve a layout like that one. If you wish to use the Fusion Slider (the same as the demo) you would need to use a bit of custom CSS to adjust the height of the slider so that the menu appears. If you’re using one of the other slider options, this can be achieved without the need for custom CSS.
I hope that helps!
Thanks!
Ryan
ok i want to use the same as the demo Arquitecture, how can i accomplish this? what do i have to do in the custom css? thanks in advanced
Hello @Poseso.
To get a detailed response and further assistance about this, its better if you please do open a support ticket with us as this discussion area is only for general chat, one of our support rep will gladly assist you with the issues
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Thanks
Ammar.
Ok I opened the ticket
Thanks, our team will reply shortly!
Hi! your theme have support to include adsense code? thank you.
Hey @kek0!
Yes, you can insert your AdSense code inside any text/code element on the page and it will display as normal. There are also many plugins available that insert your AdSense code in various places around the theme.
I hope we get to see you join the ever-growing Avada community!
Thanks!
Ryan
Hi, a want to update my Avada theme but this appears:
An error occurred while updating Avada: Could not copy file. Avada/includes/plugins/importer/lifestyle_demo/fusion_slider.zip
Hey @icv1506!
Hmm, how are you trying to process the update? Are you using WordPress’s updater? If so, I would recommend using the FTP method instead. This will allow you to bypass some of the restrictions that your server has in place, such as the one above. You can find all the steps to an FTP update in method two of this article:
https://theme-fusion.com/avada-doc/install-update/how-to-update-theme/
If you require any further assistance with this one, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Yes….the WP updater…it worked until now
Hey There.
In that particular case the FTP method should definitely work out for you
Here is the FTP method to update.
Cheers.
Ammar.
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Hello!
I want to buy this topic but I need to know if you have to do online transmission for it. I intend to use to build the site of my church .
Hello @Italocarvalho5
I am not sure i truly understood your query here but i believe you want to import and use our Church Demo? if that is what you want then Yes all the demos are free and you can simply install them using 1 click
You can read all about the demos here please : https://theme-fusion.com/avada-doc/demo-content-info/avada-demos/
We will be delighted for you to join the largest theme community out there.
Cheers.
Ammar.
Sorry , I was not specific. I wonder if it’s possible to do live streaming of church services. Tanks
Hello there.
You should be able to use any 3rd party plugin for your live streaming requirements, there are tons out there and i found these ones with a quick google search.
http://bit.ly/2byIjUA http://bit.ly/2by9uxTHope that will help.
Thanks
Ammar.
thank you
You are most welcome
Not sure if this is the right place to ask this but whenever I put images into an image gallery on a page and list it as “Tiled Mosaic” the thumbnails appear blurry. The images load fine and are crisp when I click on them but its the initial page that is giving me issue. I have tried altering the default media file size perimeters, downloading two different plugins (WP Resized Image Quality and Regenerate Thumbnail) but the thumbnails still appear blurry. This does not occur when I list the gallery in Thumbnail Grid but I would prefer to use the mosaic option.
Hello @Mjenkins303
We will love to assist you with this issue however we need to take a closer look at this, dashboard comments area is only for general inquiries so please do open a support ticket with us and one of our technical rep. will assist you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks
Ammar.
Hello, Is there a way to access categories by clicking on an image ? And so to have a representative picture per category. Thanks
Hello @webmastergrid.
Not right now, categories can only be accessed from the filters or from the category link on the rollover, its not possible to set a featured image to category right now, However we are continuously listening to our customers and appreciate if you can please send us a feature request to support@theme-fusion.com please.
Thanks
Ammar
Yes I think this “option” can meet the expectations of many people. I can’t send you a feature request to your support because my licence expired. Thanks.
Hello There.
You do not need a license to send us a feature request at all. just need to email the request to support@theme-fusion.com.
Cheers
Ammar.
Such a fantastic theme and customer service – thank you team TF for making web development much easier!
Hello @Thor87
Thank you so much, this is just what we want to hear from our customers
Cheers!
Ammar.
i am tired of waiting? when will update 5.0?
Hi there
We understand the anticipation for the release for Avada 5.0, our entire team is just as excited. Our team and Beta testers are working flat out to ensure that Avada 5.0 is as close to perfect as ever will be and ready for release into the wild.
We do not have an exact ETA for release but be rest assured that it is coming real soon.
If you have any further questions or need assistance please create a support ticket and our support team will be happy to assist you
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Thank you, MB
How did you create the “forum” on your sample site? Is it a plugin? Many forums are known to get spam, how does Avada protect against forum spammers? Is it possible to “lock” the forum with an add-on plugin like Wishlist Member?
Hi there
This is the Avada Forum demo -> http://bit.ly/2aYI3v7 – and yes, it is a 3rd party plugin that you install, which works with Avada. Please note, Avada does not modify the plugins functionality.
This plugin is called bbPress and all you need to know about this plugin can be found here -> http://bit.ly/22OroAr
They do have detailed help files, documentation and configurable options and a detailed step by step set up guide please see this help file -> http://bit.ly/1RcQO7e
If you have any further questions or need assistance please create a support ticket and our support team will be happy to assist you
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Thank you, MB
Thank you for your quick reply. Unfortunately I’ve researched bbPress and that not going to work for me. I’ve heard too many negative things from people who were bombarded with spam and other things and ended up dumping bbPress for alternative forum software. I’ve heard good things about Xenforo but don’t think it will work with Avada yet. Maybe in the future?
Hello There.
A lot of our users are actually using BBPress and we are not sure about such spamming issues, however we have never tried this xenforo plugin before but we are continuously listening to our customers and appreciate if you can please send us a feature request to support@theme-fusion.com please.
Thanks for choosing Avada.
Ammar
Hi, is it okay to upgrade to Wordpress 4.6 ? Has the latest version of the theme been tested with 4.6?
Hi there
Absolutely, the latest version of Avada, which right now is version 4.0.3, is 100% compatible with WordPress 4.6 so feel free to update WordPress
If you have any further questions or need assistance please create a support ticket and our support team will be happy to assist you
Click Here To Create An Account & Get Support
Thank you, MB
