511 comments found.
I would like to open a ticket regarding the management of the main menu but when I follow the steps on your website my purchase code is tagged as “not verified”. Could you please support this issue ?
Hello. Can you please email us your purchase verification code?
I have sent you an email with my verification code and still no answer from your side. Could you please check and give support on this matter.?
Regards
http://plethorathemes.com/support/
hello there, i woke up today and when i went to my website, all texts are with some strangers caracters… could you please take a look? http://clinicavidal1.hospedagemdesites.ws/
i don`t know what this can be… can you gimme some information ?
Hello,
Please visit our Support Forum (plethorathemes.com/support) and open a ticket, providing as much information as possible like, did this happen after you have installed some plugin or updated WordPress, etc. and we will try to respond ASAP.
Thank you for your understanding.
ok. thank you. i`ll do it now
i oppened this ticket 5 days ago, till now you ddin`t fix my issue or didn`t told me what can be or how fix it. this is serious, very urgent. please, help me ASAP. already sent an email to you with credentials, and already oppened a ticket at your support page.
Hello,
Please email us your credentials again. We haven’t received anything yet.
Thank you,
Really? http://imgur.com/odNZ6Mb email title: TICKET ID: 3002
Hello,
Yes, we really haven’t received this email. Can you please email your credentials again at plethorathemes@gmail.com. Maybe the +plus syntax didn’t pass through for some reason.
Our sincere apologies for the inconvenience.
i sent yesterday again, so, did you find what is the source of the problem?
Hello thmartins, sorry but we don’t have received any email from you.
guys, i already sent you 5 emails, i`m waiting for an answer since last week, 7 days from now. i need an answer ASAP, so please, send me an email to faleconosco@smais.digital so i answer to you with my credentials, and we see if can fix this today, or i`ll have to buy another theme to use.
We’ve sent you an email. Waiting for your response.
11 days since my first ticket, 11 days that i have a problem with my theme and all you did? NOTHING. JUST NOTHING. thanks for beeing the worst support EVER! i`m tired to send you emails, to try contact and all i get is nothing.
11 days since my first ticket, 11 days that i have a problem with my theme and all you did? NOTHING. JUST NOTHING. thanks for beeing the worst support EVER! i`m tired to send you emails, to try contact and all i get is nothing.
Dear customer,
We’ve been supporting our customers since day one. We’ve responded on your first issue, almost instantly, getting back one of the best complements our Support Team has ever received. We responded on your second issue, once again on the same day, and we’ve been closely monitoring our communication for your emails, ever since.
There is obviously an issue with your email provider. After our last live chat, we have come to the conclusion that this might be an issue affecting sites that were automatically updated to WP 4.6.1 (‘4.6.1 Breaks apostrophes in titles and utf-8 characters’, https://core.trac.wordpress.org/ticket/37982?cversion=0&cnum_hist=9).
Please visit your ticket page here: http://plethorathemes.com/support/ticket/invalid-character/ for a more detailed response.
you`re right thanks for ur attention!
When is the next Theme update for this theme coming out? The WPBaker plugin already have an update, so I was wondering if the theme will also issue a new updated package since we cannot update the WPBaker plugin.
Hello, The theme is estimated to be updated and submitted on ThemeForest in the next 2 weeks. Thank you for your patience.
very exited to see this template for my next web project. Still on the fence…. b’cos of the Main Menu system. any plans to add the capability of a Mega Menu i.e. multiple columns (more than 2) with icons etc.? Hope to get an answer from you. Thanks.
Well, purchased the theme. Happy with the decision. One question – what’s the source of stock images used in this theme? Shutterstock, Gatty or what? THX.
Hello,
These images were bought from the www.dollarphotoclub.com, which is now Adobe Stock (https://stock.adobe.com/).
Thank you for choosing Healthflex. 
Hello again. Regarding your first question, yes you can have a multi column menu. Checkout the More menu item on our main demo page: plethorathemes.com/healthflex
You can also add icons on each menu item, using a simple element.
Adding class “two-column dropleft” i can get two columns as shown in the demo. For three or four columns…. how do I do that? Are there any predefined classes that I can use? Thanks.
Hello,
Currently there are no predefined classes for more than two columns, available on our theme. You can accomplish a 3 or 4 column menu layout, either by using custom CSS or by trying one of the available plugins from the WordPress repository. Keep in mind, that we haven’t tested any of these plugins and we cannot support you in these custom layouts.
Thank you,
Hi. How i fix and change slider height?
Hello,
Please checkout this Support Forum ticket: http://plethorathemes.com/support/ticket/decrease-slider-height/Thank you for choosing Healthflex,
Looking for theme for a hospital which looks like http://www.vshospitals.in/ This theme come near but can it be configured to have all the look and feel and the features?
Hello,
Please take a tour of our Healflex Demo site (http://plethorathemes.com/healthflex/all-demos/) as well as all the other available demos (http://plethorathemes.com/healthflex/all-demos/), see if there is any feature that you need, missing from these demos, and get back to us to help you.
Thank you for your interest in Healthflex.
I have gone through your demo. I am unable to locate the health packages and want to have a floating widget
Want to one more thing. In demo, find the doctor feature does not work.
Hello,
It seems that the Health Packages and the Doctor features can be created using the Accordion element, found in our theme’s Page Builder. You can see an example on the Services page: http://plethorathemes.com/healthflex/services/
The floating widget, is not currently supported, but can be easily implemented using one of the following 3 options:
1) A WordPress plugin 2) Using a custom HTML, place on the child theme’s function.php file 3) Using custom JavaScript (See a demo here: http://plethorathemes.com/healthflex/fixed-side-widget-customer-request/ )Let us know, if these solutions cover your needs and don’t hesitate to ask for further clarifications.
Thank you for your interest in HealthFlex.
Hello, I bought the theme installed and whenever I do any update on the panel it comes out of the air. Giving the following message: Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 12288 bytes) in /home/leorfa/public_html/fitoclinica/wp-content/plugins/plethora-featureslib/features/module/wpless/wp-less/vendor/oyejorge/less.php/lib/Less/Visitor/toCSS.php on line 257
Hello wemaker,
The fatal error indicates that you have not enough RAM available. Your hosting package ( or you WP configuration ) is configured to use 64MB of RAM, a limit that is considered extremely low for a 2016 WP installation.
Whenever you try to update your theme options a new stylesheet file, containing all the new styling configuration, is created on the fly using a LESS pre-processor…a procedure that demands a certain amount of RAM. In some setups, 64MB might work fine without any issues, but on many cases a fatal error might rise sooner or later.
Please read this article for more information on your issue and the solution. If your problem remains the same, you can always open a ticket on our technical support website and we will assist you asap.
Thank you very much for using Healthflex!
hello I have a problem in RTL mode that the main menu and the logo start from the right and come over each other. How can I manage the main menu to be placed on the left or in the middle?
Hello, the menu is absolutely positioned on the right with CSS. You can re-position it with CSS on the left: e.g. .menu_container {left: 0px;} If you need further assistance, you will have to open a ticket on our support forum. Please have in mind that HealthFlex is not officially suppported for RTL issues, we can only give you some directions.
please active my member on support forum
Your membership has been activated.
hello there, im from a digital agency, so when i get some new site to build, we develop inside our website, and when clients aprove all website content, we install duplicator plugin and build a package content and installer, so then we upload, these files inside the new host. run the installer.php and then all content will be there. this is a default procedure here.
but when i tried to do this with your theme, this message come through the website homepage:
Fatal error: Class ‘Plethora_WP’ not found in /home/storage/6/77/02/clinicavidal1/public_html/wp-content/themes/healthflex/page.php on line 10
could you please explain to me how do i fix it ?
Hello thmartins,
This is the first time we come in front of a behavior like this. Plethora_WP is one of the core classes. If this is not loaded then you should not be able to reach page.php by any means!
I assume that you are talking about the known Duplicator plugin ( by LifeInTheGrid ). Unfortunately, none of the team is familiar with the plugin’s codebase and overall functionality in order to provide you with a quick hint. With a first quick check, I created a package on my localhost without any issues…so I assume that the issue occurred during the installer process.
I will continue my research with the installer process, meanwhile you should create a ticket on our support forum, as this will speed up our communication. We need the following information:
1. On the ticket description, describe the Duplicator process in detail, specifically the part where the error occurs ( screenshots are welcome, don’t forget to blur sensitive information ).
2. The PHP version on the client’s production installation. If this is less than 5.4, then we might have the first suspect here.
Apart from these, we will need some more installation information that you can get from your development installation. Please visit Theme Options > Help > System Info and copy-paste all the System information in a file and send it to plethorathemes@gmail.com ( don’t include it on the ticket, as it contains some sensitive data, such as file paths etc. ). Don’t forget to mention Duplicator Issue on the message subject.
Waiting for your ticket…thank you very much.
We are still waiting for the ticket. Have you found your way with this?
hello there, how r u? first things first.. your explanation was one of the very best that i already have from support of all themes i already bought. thanks for your attention… i sent your message to my host support and then they upgraded my php version, so now my website works fine. Really thank you. best regards 
Thank you very much, we always try to do our best! If you are happy with all Healthflex aspects, don’t forget to give us a 5-star rating
Just a note…you should always ask your host to upgrade your packages to the latest PHP version available ( prefer PHP 7.0, if available ). Among others, this will definitely make your websites faster with the exact same resources ( memory, etc. ). Check this PHP5 vs PHP7 Speed Comparison in WordPress article…it’s 100% true!
Thanks again!
Hi your theme very cool! Can I integrate with optimizepress? I need landpage or box with name and email.
Hello, We have not tested optimizepress so far; we will do it soon. Meanwhile, check out this Landing Page included in our demo.
I have purchased theme. But can not installed. Error is showing as style.css stylesheet file is missing. Please revert.
Apparently you are trying to upload the whole product package zip file, which is not correct.
Please review the related section on our online documentation on how to install a WP theme from Themeforest.
Thank you very much.
I keep getting this notice: NOTICE: on occassion, we experienced failure updating automatically Visual Composer. If this is the case here, please do the following:
and when I do what it says, the notice goes away, then I update VC and then the notice returns?
Hello jason94024,
Please do the following:
- Update to the latest Healthflex version - Deactivate and delete the existing Visual Composer installation - Reinstall VC following the installation notices
After that you should not get any notice about VC…if the problem remains the same, please create a ticket on our support forum.
Thank you very much!
hello! when support PinPoint booking plugin will be ready? when do you plan to sell v1.5? thanks. waiting!
We have already tested the PinPoint plugin with Healthflex…everything seems to work fine. If you have tested PinPoint yourself and found out possible issues, please let us know in order to add them on our to do list.
We plan to officially support the plugin starting from the next 1.4.6 release that is planned for submission on Themeforest on September 9.
Thank you very much for your interest on Healthflex.
With HealthFlex Version: 1.4.5 it safe to upgrade WordPress 4.6 ?
Yes, it’s completely safe. We have already tested our themes with 4.6 beta versions and the official release…everything will work perfectly.
Hey there,
Loving this theme, so nice to use!!!! But sadly I’m having an issue with the logo and navigation.. when I view the website on my tablet the logo is overlapping the menu. Is there anyway we could set it so the navigation breaks to a new line/row so there’s no chance of the overlap happening? Maybe you already have a work around for this issue.. I’m using version 1.4.4 if that helps I look forward to your advise!
Thank yoU!
Hello Stewart,
What we recommend, is to carefully read through our documentation, and search our Support Forum for a possible answer. In case you don’t find it there, feel free to register on the Support Forum and open a ticket. Don’t forget to provide us with as many details as possible.
Thank you,
For whatever reason your online support tickets “Message” field is not currently working in Chrome ( http://imgur.com/FiakAKp ) so I am going to ask here.
If I want to add Future Events in the “Events” area, since the Events are technically Posts, how can I do this and have them show up? Thoughts?
Have you tried the ‘View as List’ option? By appending the ‘list’ at the end of your Events page, e.g. domain.com/events/list/ you’ll get a list of all upcoming event. You might also check out this page: https://theeventscalendar.com/knowledgebase/linking-to-specific-event-views/
I’m sorry for being dense, but where is the “View as List” option? I do not see that in the Theme options, or the widget options ( http://imgur.com/CjS4eNH )
Hello, would you be kind enough to try creating a ticket again? If the problem in Chrome persists, can you try Firefox instead? It is much more convenient to work out these issues through our Support Forum.
Thank you.
Have you tried the Events List Widget?
Was able to complete the support ticket now. Will investigate the widget you mentioned (didn’t see it in the Theme itself, so I will see what I can find in the Repository)
Hello,
I would like to change the color of the four boxed that overlay the header (see attached). Currently my site is running on a local server so I can not provide a URL at this time.
Thanks
no worries… I figured it out.
Thanks
Is there plugin for booking appointments?
Hello, Yes, Healthflex is compatible with Events Calendar Plugin. Check out our events calendar page
What i need is book an appointment. Is possible? Thanks
Yes it is. You can create your own Contact Form 7 form, similar to this page example.
You may also use the Calendly service, which allows you to add an iframe to get your bookings similar to this page example.
Last, but not least, you may try any other booking plugin you prefer ( such as the Pinpoint Booking System or something similar )
Hi! Awesome theme! I just have some pre-purchase questions.
1) Is this compatible with slider revolution?
2) Is this compatible with visual composer?
Hello joshuamott
1. Yes, and, beyond the classic capabilities of the plugin, you can add a Rev slider very easily on the media panel section
2. Our theme(s) are fully compatible with Visual Composer and actually the plugin comes bundled in the theme package, so you will not need to use a separate license to use it along with Healthflex
Thank you very much for your interest in Healthflex
Hello, I’m having a hard time adding an image on the top of a Blog Category. In your demo you have an image on the Recipes. But i can’t seem to add it. Please help, thanks
Hello, please visit our support forum and create a new ticket, we will assist you asap.
Thank you
