23207 comments found.
Stuck on processing menus for the “shop 4” demo. Could you please link the adress to download the demo to use with All-in-One WP Migration, because the link you provided in the answer a few pages back is not working anymore. Thank you !
Previous response:
Sorry for the inconvience. Please read this article it will help you to import the demo through the alternate method: https://smartwave.freshdesk.com/solution/articles/12000013369-alternative-method-of-import-demo-in-porto Thanks
Hi,
Please register yourself in our support system then you are able to read this article here: https://smartwave.freshdesk.com/solution/articles/12000013369-alternative-method-of-import-demo-in-portoIf you not registered in the system you can not read this article.
Thanks
Hello i need to Know where i can translate some feature in the blog and the SEARCH FORM , i already using in spanish thank u
Hi,
First of all thanks for purchasing our theme.
If you want to translate our theme fully, then you have to translate the wp-content/themes/porto/languages/en_GB.po and .mo files into your language.
If you are not able to do that then please contact us through our support system so we will do it for you.
Thanks
Hi Porto, which hosting service provider are you using for your demos? and which plan?
Hi,
First of all thanks for purchasing porto theme.
We are using the A2 Hosting provider services with Softaculous Basic package for our demo site.
Thanks
Lite, Swift or Turbo?
Thanks
I added the Better Wordpress Minify plugin to speed up the site. However, if I minify Java(script), the front page won’t load (MasterSlider, using template 21). Please advise.
Hi,
I think there is some sort of confliction with the 3rd party plugin or may be the configuration issue with the Better WorPress Minify Plugin. Please follow the instructions in the documentation here it would be easier for you to understand how to minify JS: http://newsmartwave.net/wordpress/porto/documentation/#speedupThanks
Thanks. Will disable all other plugins and try again. I did follow the settings as showin in the online manual.
OK, if your issue will not solve then please contact us through our system we will check your issue and solve it for you.
Thanks
Minify, with whatever plugin, will cause the Master Slider to disappear. Yes, even the beloved Better WordPress Minify.
Which JS files are used by Master Slider so I can exclude them from minification?
Hi,
We have already deleted this plugin because of so many issues coming in the latest Master slider plugin. In our latest theme, we have used the Revolution slider in our theme.
Please update your theme to the latest version of Porto 3.4 then your issue will solve auto.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
So I have to change my content on homepage from Master Slider to Rev Slider. OK, more work. Regarding support: I appreciate your comment but reporting bugs by users should be allowed, free of charge, especially since it will only help you.
For the further support, you should purchase the support extension.
Thanks for understanding.
Hi
Is Porto 3.0.3 ready and compatible with Wordpress 4.6?
Kind regards Jens
Hi,
Yes, porto 3.0.3 is fully compatible with WordPress 4.6 version.
Thanks
Hello, I need product Alert plugin. Like this one. Which plugin is compatible with porto? https://tr.wordpress.org/plugins/woocommerce-product-stock-alert/ Thanks
Hi,
We have not tested this plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us, but we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author as well. This is the best info we can provide at this stage.
Thanks for contacting us,
Have a nice day 
Can I use porto in to build two different websites in two different domain using standard license?
Hi,
First of all thanks for showing interest in the porto theme.
Sorry to say that, it is against the license policy of the ThemeForest. All ThemeForest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless the number of clients, license works with the number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.Thank you
I only have amrican express card. no paypal. how do i buy your theme?
Well, you need to contact Envato support team regarding payment options.
Hi guys… really i love your work!
I recently bought the template for use in a single domain, I just wonder, if I create a “sub domain” and i have a new wordpress instalation, i need to buy another license? or I can simply use the licence that I already own?
the idea it’s use the template, for the same brand… but i need that subdomain contains just a landing page with the same brand of the parent domain.
it’s something like this…
www.brandname.com (one instance of porto-wordpress)
industrial.brandname.com (another instance of porto-wordpress «landingpage»)
many thanks for your help.
Hi,
Thanks for you love with Porto theme. 1 WP Installation= 1 site. For more info about license please read here: https://themeforest.net/licenses/standard
Thanks
Hello.. Is it known that Porto theme conflicts with WooCommerce Jetpack (www.booster.io) PDF generation? I just found that all PDF documents can not be viewed in browser when Porto theme enabled.
Any idea?
Brgds Rune
Hi,
We have not tested this plugin yet with our theme and its not possible to guarantee 3rd party plugins for us. But we think that if plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage. Thank you for your co-operation.
I am having a LOT of issues with this theme. First, I can’t upload the entire download file because the CSS file is missing.
Next, I tried to download the Word Press file only. When I try to install the plugins, I get this error
Installing and Activating Plugin Revolution Slider (6/17) Unpacking the package… Installing the plugin… Plugin installed successfully.
Plugin activation failed. An error occurred while installing Revolution Slider: The plugin generated unexpected output. Warning: Error while sending QUERY packet. PID=143244 in /home/gettin40/public_html/wp-includes/wp-db.php on line 1858 .
Will you please help me? I can’t do anything with the theme or my site.
Rhonda
Hi,
Sorry for the inconvenience, this issue is related to configuration and settings.
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
how can i change “woo category sidebar” header name “CATEGORIES” TO PRODUCTS? I don’t have a lot of categories, so name “categories” makes no sense, i like change it to PRODUCTS. Please help. thank you.
Hi,
Just Go to Appearance >> Widgets >> Woo category Sidebar. open the category widget and change its title to what ever you like it to say. Thanks.
It is not what you think. I know how / where to change as what you referenced above. what you said above and i asked are two different things. I meant the products that I added according to their categories and then i assign these categories to the left sidebar. It AUTOMATICALLY name the header of sidebar “CATEGORIES” of the header. I do not like it. Not only that the info box sidebar looks different than the rests. Please tell where i can find it in the source code to change “CATEGORIES” to PRODUCTS.
Can you please send us the screenshot where the Categories appear on the frontend so we will give you exact solution for this issue.
Thanks
Hi, is this theme support RTL completely?
Yes Porto is RTL supported theme.
Hi, I think my zoom level (with mouseover on the product images) is not quite big. Is there a way to enlarge the zoom, so that I can zoom more into the image? I save most pictures 800×800, so there are big enough. I think it shows them 300×300 on the product page.
Hi,
Sorry for the late response, Please Go to Theme Options >> Woo commerce >> Product image and zoom set Zoom type to “Lens” you will see size options and you can change them as you need. Thanks
but I do NOT want to use Lens option!! I want to use the zoom in option. Is there a way to adjust the zoom level? I saw it on other sites who have a lot more zoom!
In porto theme, there is no more zoom options available. You can only adjust the zoom options by using the lens options for your product images.
Thanks
But when I select “Inner” instead of “lens”, there is still a zoom when moving the mouse over the product image. Does this depend on the image size? Or what? So, to have more zoom I would need a bigger image? thanks.
Yes, this depends on the image size. You have to upload the big image to show the more zoom on the hover image.
Thanks
I tried with lens, but you can only increase the lens size, not the actual zoom!! How can I zoom more into the picture?
Sorry Porto do not have option to zoom the images as you are looking for.
a pity. Maybe in a future update? Ask Yoast SEO, images and zooming is one of the most important things for online shops!!! What are your suggestions for image sizes? I mean the product images. Right now I have 800×800 (showing only a 300×300 image on the product page). Should I use larger images?
Zoom function is already there but the why you are looking for is not present in the theme. i think you are looking something like you can zoom with mouse scroll or arrows to zoom in and zoom out. To change product image sizes please Go to Woocommerce >> Settings >> Product >> Display. you will find options to change sizes of product images here.
Thanks
I know where to change the image sizes. I asked you for a suggestion which images sizes you would suggest. To fit best the product pages. Which sizes do you use for your products?
For Catalog image= 300 X 300 Single Product image = 600 X 600 Product Thumbnail = 180 X 180 Thanks
is it enough to upload 1 image and it will be resized automatically? Or do I have to upload each image in 3 formats? I have set up wp and your theme as in your documentation and I remember there was some setup for image sizes…
You only have to upload single image rest will be done itself. Thanks
Hi there! I am unable to edit pages with Visual Composer. I also cannot update VC as I bought it in-theme. Please assist!
Hi,
Please make sure you are using latest version 3.0.3 of Porto theme. If still having this issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Thank you, I have been able to update it.
You are most welcome.
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.
Thanks for your love for Porto WordPress Theme.
Dear SW support, I am wondering how to insert a divider (or space) on the top of table, and on the top of Featured Products. I have tried to use Enter, but it wouldn’t work. Please check my website
http://store.greenbioresearch.com/greiner-bio-one-cellstar-cell-culture-dishes/At Flatsome, I just put a [gap height=”20px”], then change the “20” to any number to get expected space. I tried it in your theme, but it wouldn’t work.
I want add more space on the top and bottom of the table.
And also, I want more space between the text and the “Featured Products”. How to do that? Thank you http://store.greenbioresearch.com/greiner-bio-one-cellstar-cell-culture-dishes/We have got your refund request and we have already Approved your refund. Envato will process funds shortly I believe. We cannot provide support to refunded purchases
Thanks
Hi! I’m loving the theme. Just one question, is it possible to make the product catalog appear in 2 columns on mobile instead of 1? THanks
HI,
Thank you for your love with Porto theme. Yes it is possible but needs little customization, please contact us through our support forum, So we can do this for you. We are here for your help so feel free to contact us
Thanks
Hello SW-Theme Support. As for the Porto theme. I have installed Shop 2 demo, and I love the top part of home page. But the middle part (content) is a mess. I want the middle part (content) of Shop 9 demo. Where I can find the shortcode? Do you have a shortcode page that your clients can get them freely?
Please also make a series videos to explain how to build a website with your theme. Please check Flatsome support. Their support is excellent. This way there will be less clients ask for supports since they can resolve their issues by watching videos. This is my advice for your support department. Hope you can improve your support
Hi,
Thank you for your suggestion, we will work on it. You can take help from our online documentation here: http://newsmartwave.net/wordpress/porto/documentation/
For shop2 you can update it using VC elements, or please contact us through our support forum, So we can do this for you. We are here for your help so feel free to contact us
Thanks
Hello, I think the theme options are way to devious.. 
Hi,
Can you please explain what issue you are facing? And can you consider changing your review It will courage all our hard efforts. We are here for your help and would love to solve all your issues on priority basis. Thanks
You can just leave the options you do not wish to you. You only need to setup basic and minimal options only like main color, header, footer, sidebar, etc… Rest all things you can leave as they are and it will work just fine without any issue.
We can hide or remove certain options for you that you do not want in the theme but it won’t be a good solution.
Since its a multipurpose theme giving users option to modify all important things is a must have for other users who requested lots of these features.
Can we help you with anything else? So that you can change your review. Or request a refund if you think this theme is not good for your usage?
If you are willing to get things sorted please reply to us and we will solve your issues asap. We can always solve things with your co-operation.
Thank you
I just purchased your theme. Loading pages is slow. And I found ALL DEPARTMENT of main menu on every page has side bar. How to remove that?
Please see the ALL DEPARTMENT I mentioned above. It is duplicated of Main Menu. Stupid design. I checked your Demo before I buy your theme. I didn’t see it in your Demo, but why in your sold theme you have this kind of stupid design?
on the left sidebar. http://store.greenbioresearch.com/shop/ on the right sidebar http://store.greenbioresearch.com/product/baseball/By the way, your theme is difficult to customize compared to Flatsome theme. I am a web developer I have used many different themes.Your support is terrible, never response within 24hours compared to other theme support which normally reply promptly. Your theme was described passed all the test “loading fast”, but it not fast. You claim it is extremely customizable”, but it is difficult to customize. I saw other people have problems when they update your theme. I don’t want to have more trouble in the future. Based on above mentioned, I would like to request a refund.
Hi,
Sorry for all the inconvenience you have faced. Your pages just need some settings properly. For the ALL DEPARTMENT sidebar, you have to deselect sidebar menu from the Appearance >> Menu. Or you can change page layout from Theme Options >> Woo commerce. Right now you have selected Left and right sidebar layouts for your Shop and product pages.
Regarding your page speed Please check here: https://gtmetrix.com/reports/store.greenbioresearch.com/KaAYxvhE
We have solved problems of all our customers and they were related to there server settings.
What ever features we have mentioned all are tested and if you need any help regarding those please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Thank you for the info. The ALL DEPARTMENT problem is resolved.
As you can see my page loading is SLOW. Your theme has too many useless things around which cause the loading time much longer than other themes
