Hey @usnraver!

I’m not sure I understand what you mean by “Do not recommend support”. Unfortunately there is no way for me to know what is causing the sliders to not work on your site without being able to inspect the issue. This comments section is for pre-sale questions only.

Can you please head on over to our support center to submit a ticket, including your site URL and WordPress login details so that a member of our team can take a look at this for you?

Click Here To Create An Account & Get Avada Support

In the meantime, please ensure that you’re using the latest version of WordPress, Avada and Fusion Core.

Thanks!

Ryan

I am not paying for support for an issue that I have nothing to do with. The slider is a function that is being promoted in the demos and simply stopped working. This needs to be fixed or I will request refund. Lets get to this and take care of customers asap – I have over 600 purchases on Envanto

Hello @usnraver

I am afraid you are certainly missing the whole point of how a technical product support works here. We can assure you that every slider that we bundle with our theme namely Fusion Slider, Layer Slider or Revolution slider are 100% compatible with the latest version of our theme as well as WordPress and there is no issue at all with the slider functions, for all we know this can be a system or any 3rd party plugin related issue only replicable on your website and in order to find the culprit we have to take a look at your setup.

As a proof you can see all 3 sliders working in our demos that is on latest version of WP as well as theme

Layer Slider : http://avada.theme-fusion.com/full-width-3/

Fusion Slider : http://avada.theme-fusion.com/fusion-slider-full-width/

Revolution Slider : http://avada.theme-fusion.com/full-width-2/

Now, we will love to assist you with the issue but we will need you to open up a ticket for this because we certainly can’t provide assistance without taking a look at whats causing the issue on your website in first place.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you soon

Cheers

Ammar

I have the latest releases of both Wordpress and Avada Theme installed. Out of no where the Fusion Slider stopped working on the home page. STOP pushing paid support! It is embarrassing for your product. You can send me demos of the the slider working but on my site it does not work and it was working just fine. Nothing has been touched for over a year and it stopped working. So like I said – you the slider and function you promote is not working. If you will not troubleshoot your product that you are promoting that does not work. Again I have over 600 Envanto purchases – Please issue FULL REFUND.

Hello,

First off we need to be very clear on a few things because things in your post are not correct.

We (themeFusion) do not push paid support, in fact we have nothing to do with it.

It came from Envato, they enforce it and we sell on their marketplace so have to follow their rules.

In fact, we have even grandfathered in anyone in who bought Avada before the introduced the new paid support policy on Sept 1st 2015, so if you bought before then you have free lifetime support as noted in this article at our site: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/

For your issue, without being able to reproduce it, we simply cannot fix it without looking at it.

Nothing has been touched for over a year and it stopped working.

This could easily be the issue, you could have old files or plugins causing this. All we know is it does in fact work, if it did not you’d see pages and pages of users replying saying it does not work. We keep everything up to date and everything works fine as you can see on any of our own demos.

View any demo from this page: http://avada.theme-fusion.com/demos/

Almost all have Fusion Sliders … real examples:

http://avada.theme-fusion.com/cafe/ http://avada.theme-fusion.com/church/ http://avada.theme-fusion.com/gym/ http://avada.theme-fusion.com/modern-shop/ http://avada.theme-fusion.com/photography/

and many more … the point is it is not our product that is causing it, something else is at play. Maybe another 3rd party plugin or customization? We don’t know without looking, but as you can clearly see on our sites, it does in fact work.

I also checked our support system and no other user has reported this.

The product does work, as proven on the above pages. If you wish for a refund you need to contact Envato: https://help.market.envato.com/hc/en-us/requests/new

Thanks

Hello,

Actually if you bought Avada over a year ago and that site has not been touched, then you easily have FREE lifetime support because we (ThemeFusion) gave it to you!

See the information in this file: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/

If you bought your copy before September 1st 2015, you get free support as long as we are updating the product, which we have no plans of stopping.

Simply create an account and submit a ticket, and our team will tell you what is wrong with your site.

Follow these steps to make an account (if you do not already have one) and then submit a ticket so we can look at it: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/

I have a support ticket I opened 2 days ago and still no response – any update?

Hello @Usnraver

That is not a possibility, our response time is under 7 hours right now. These are all the 5 tickets opened by you and we have replied to them all : http://prntscr.com/cd0oaa

Can you please reopen the ticket or provide us with the ticket # here that you receive.

Thanks

Ammar.

Hello @WarrenindLLC

We are integrating the event tickets layout in our next version actually, it has already been in beta testing and will be out soon, the ticket feature will then be a part of content area and not sidebar of events. I suggest you to wait for our latest version 5.0 in this case please

If you still need further assistance, please do open a support ticket and we will gladly assist.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar.

Hey Alessandro!

Hmm, this doesn’t sound like a bug, just the way that Avada uses the template files is different to the default implementation. This was a conscious decision by our design and development teams, so I don’t think this would constitute a bug. The only issue that I am aware of is with the Events tickets extension and that issue has been resolved in the upcoming Avada 5.0 release.

If you have any suggestions on how we could improve Avada’s integration with the Events Calendar plugin, please email them through to support@theme-fusion.com with ‘Avada Suggestion’ in the title so that it can be reviewed by our development team.

Thanks!

Ryan

Good morning, I opened a ticket to the Themefusion support. They told me to wait 2 or 3 weeks…. Now the question is: You are selling Avada Theme since over 2 years declaring the full compatibilty with The Event Calendar plugin, and the customer has got to wait 2 or 3 weeks to have a patch ? Is it a joke? There is any chance to have this file patched (or other fix) about it, before the 5.0 release? Thank You very much Alessandro

Hello Allesandro,

Even when you declare compatibility, any update (from the theme or the plugin manufacturer) can cause issues. We fix those issues when they come up.

The current update is delayed longer than we expected so I imagine that is what you are seeing. I will find your ticket and see what the issue is, and if a patch can be released.

Best thing to do is reply back to the ticket though.

Thanks

Oh this is about the single detail sidebar for events ticket, an add on, not the actual plugin.

This is a huge item in fact, and not available via a patch.

However, it has been fixed in 5.0 and is no longer in the sidebar but in main content area where it should be, which is where the default Events Ticket Add On puts it.

Thanks

Replied to ticket, please reply back there.

Hey @webmastergrid!

Hmm, I’m afraid I don’t quite understand the question. It sounds like you want to insert one of the sliders from one of our demos? As this is a pre-sale comments section, can you please head on over to our support center to submit a ticket with a few more details about what you are trying to achieve? A member of our team will be assigned and respond as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks!

Ryan

I can’t because I bought this theme a few month ago and I install it just this month. My possibity to add comments in support expired. So I never add comments to this support. I would like to know if we have a revolution slider code to add slider Template like your demo ? or if we have to buy it ? Thanks.

Hello there.

You should be able to use any of our slider shortcode anywhere in your page or from fusion options as well, there should be no need to purchase it unless you want the official premium support, in order to get all of our demo sliders please read this article : https://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/

Cheers.

Ammar.

Thanks a lot but I don’t find the home 14 slider of your theme demo in your demo slider file. Sorry