Hi,

Thank you for the compliment ! You can use the custom css below to remove the Transition animation on the Submenu Links and on Button Hover.

#navigation .sub-menu a,
.be-button{
    transition: none !important;
}

You need to paste the code in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Hi be.

thanks for reply. It’s work for buttons and links INSIDE submenu. That’s OK. BUT I want to speed up showing and hiding all sub-menu black box!

When I mouse over on menu link than sub-menu apears very slowly (not links but all sub-menu box). And when I mouse out somewhere on screen than sub-menu has some delay in fading out. I want to sub-menu show and hide instant.

Thanks

Hi,

We have received your email regarding this, and will be responding with the edited code in the email. Request you to keep your support queries through either one of the channels. You can be assured that we will answer the queries at both places.

Thanks, Swami

Great! Here is the css snippet

.thumb-overlay {
    position: static;
    display: block !important;
    opacity: 1 !important;
    padding: 10px 0;
}

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on. 

Thanks, Swami

Okay, purchased the theme, inserted the code, and even though the demo images have titles, they’re not showing properly. Here’s a link to the site: http://www.janusianfineart.com. Thanks for your help!

Hi,

Firstly, thank you for purchasing the theme.

In the link given, the Title of the Image does appear at the Bottom of the Image by default, and i see that the code is taking effect as well – https://cl.ly/2K0F1N2a203u . Highlighted the titles. Do let me know if I am overlooking something here.

Thanks, Swami

Hi,

We have not had other buyers report this issue as yet. Kindly provide the link to the page along with your user name and password so we can investigate further.

Also i do not see the “Supported” tag beside the account name here. Kindly renew your support pack, to avail further support.

Thanks, Swami

Hi Christine,

I am glad you like the theme and find it easy to use. Google Maps recently changed their API where by a API key is required for accessing maps in all domains registered after 22nd June 2016. We have already released an update to the theme ( version 4.4.2 ), where by there is an setting in the GLOBAL SITE LAYOUT SETTINGS section of the Options Panel to enter your Google Maps API key. Follow the instructions here to generate your API Key – https://developers.google.com/maps/documentation/javascript/get-api-key/

Thanks, Swami

Hi,

Sure we can assist you with the necessary details. You can go over our article in the knowledge base here – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/creating-a-left-fixed-sidebar/ which explains how you should create a Left Fixed sidebar portfolio.

To add videos in this page, you need to link the Video URL in the Image’s Media Library Property and add that image in the “Slider Images” option in the Portfolio Options Metabox.

Kindly provide the link to your current portfolio page, so I can check the layout of the video. Do let us know if you have further questions.

Thanks, Swami

Hi Swami thanks for getting back to me – all fixed now thank you!

Kindly share your FTP access to help@brandexponents.com and I will investigate the issue asap. By the way, are you using the latest version of the theme ?

Sent.. thanks so much.

Hi JG,

I can see that Ram & Sanjeev are already assisting with your queries in our support forum. I would appreciate if you keep your questions to one platform. With regard to this query, kindly use the instructions here to create a portfolio carousel like the v22 example – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/horizontal-carousel-portfolio/ . This article assumes that you have created all your individual portfolio items. There are other articles in the portfolio section of the knowledgebase which explain how you can create individual portfolio items and their single pages.

Thanks, Swami

Kindly share your wordpress admin url, ID and password to help@brandexponents.com and we will investigate the issue asap.

Thanks, Swami

Hi,

Thanks for your interest in purchasing our theme. Yes of course, it is possible to increase the spacing and also make it look like a button. Once you purchase the theme, I will give you a simple custom css snippet to achieve this effect.

Thanks, Swami

Hi Paul,

The Code for Tweet Icon did not take effect as you have pasted the code within the “pre” tags in the custom CSS section. Kindly remove the Open and Close “pre” tags and that should fix the issue.

Please use the code below to hide the Featured image from showing in the single post pages -

.single-post .post-thumb { display: none; }

You need to paste the code in the custom css section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Hi Ingrid,

Kindly send your wordpress admin url, ID and password to help@brandexponents.com along with your choice of demo and I will import it for you at the earliest.

Thanks, Swami

Hi,

Could you kindly send your wordpress admin url, admin ID and password to help@brandexponents.com and I will investigate asap.

My guess is that, some javascript files may not be loading properly or could be a 3rd party plugin conflict. But don’t worry we will figure it out and resolve it.

Thanks, Swami

Hi Enrico,

Google Maps recently changed their API where by a API key is required for accessing maps in all domains registered after 22nd June 2016. Kindly go to OSHINE OPTIONS -> GLOBAL SITE LAYOUT SETTINGS and enter your Google Maps API key. Follow the instructions here to generate your API Key – https://developers.google.com/maps/documentation/javascript/get-api-key/

Thanks, Swami

Hi,

No, updating wordpress wouldn’t cause any issues to the options panel data. Do you have any 3rd party plugins installed ? From what I can see via the front end of your site, the dynamic css is not rendering properly. If you have a backup of your options panel, ( or database, which we recommend before any performing any update ) you can go to OSHINE OPTIONS -> IMPORT / EXPORT and import your backup. This will restore it the way it was.

Thanks, Swami

Hi,

Yes it is compatible with wordpress version 4.6. We just updated my network of 25+ demo sites to wordpress 4.6.

Thanks, Swami

Kindly use the css snippet below to reduce the size ( reduce font size ) of twitter icon as well as remove the account name.

.tweet_list .icon-twitter {
    font-size: 50px;
}
.tweet_list h6 {
    display: none;
}

Kindly paste the code in the custom css setting under the “General” section of the options panel. Kindly ensure that Options Panel cache is NOT turned on.

Thanks, Swami

Hi Aurel,

Thanks for the suggestions and feedback. We constantly listen to feedback and try our best to execute them and yeah this was a long requested feature and though there were implementation constraints we have introduced the feature. It still hasn’t been battle tested and as we find any issues we will definitely fix them and refine it. If you have a lot of text, we have implemented a scrollbar for a neat overflow. If this isn’t working in your site, kindly share your website url for investigating the issue. And with regard to the slide being at the center, which slider are you using, Ribbon or Center Slide carousel ?

Thanks, Swami

Hi. No, the curret system works fine and scroll also. I was just saying that without a css constrain for the info slide it goes all over the page . That simple css solved the problem. Both ribbon and center have the same issue when setting to loop, the info slide starts in the center, witch is normal when you finish the sliders and start over, however when it is the first time you open the page it is a very strange view.

Hi,

Sure we will test this out and patch the appropriate fix in our upcoming updates.

Thanks, Swami

Apologies for the inconvenience caused but it looks like you are referring to our old documentation. We have already moved on to a new knowledgebase here http://www.brandexponents.com/oshine-knowledgebase/ and we have also changed the import content in some of the recent updates. We have made it simpler and you no longer have to import the primary content as the portfolio & blog samples are built into each demo. The latest import instructions are available here. http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/import-demo-content/

Hi,

Yes it is safe to update. I just updated my network of 25+ demo sites. As always recommended, kindly backup your database and theme options panel.

Thanks, Swami