brandexponents

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Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

How do I update to Oshine version 5.0 ?

My site is not working as it used to after the recent 5.0 update ?

Oshine 5.0 is a major update where we have discontinued the BE Page Builder ( which you need to disable ) and introduced a new front end page builder. Watch Tatsu in Action here

It is highly likely that you have just updated the theme to version 5.0, but you may not have followed any or all of the steps involved in the migration. Kindly ensure you have executed all the steps in the knowledgebase article here – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/migrating-to-oshine-5-0/

All your issues will be resolved once you follow all the required steps mentioned in the knowledgebase. Let us know if you require further assistance in which case share your wordpress admin url, ID and password to investigate.

I am getting Internal Server error while trying to import demo data. What do I do?

This will occur if your server configurations do not meet the theme requirements. Kindly update your php.ini file with the following configurations.

max_execution_time = 300
max_input_time = 120
max_input_vars = 2000
memory_limit = 128M
post_max_size = 15M
upload_max_filesize = 15M

If you are not familiar with modifying this, you can reach out to your server hosting provider who should be able to configure this for you.

How do I disable Comments/remove ‘Leave a Reply’ section in “Pages”?

On your dashboard, navigate to Oshin Options > Site layout panel, and disable the option ‘Display Comments on Pages’ in there.

All the menu links in my “Single Page Site”, are always highlighted. What am I missing?

If you scroll down the page in the Backend, you can find a meta box called ‘Other Layout Options’. Enable the option ‘Single Page Version’ in this metabox, for the menus to function properly in your single page site.

How to use a Separate logo for Retina Devices ?

Along with the actual logo (say file name is logo.png) you need to upload your retina logo image named as ‘logo@2x.png’ (<logoname>@2x.png) in the same folder as your main logo. Find out the path in which your main logo is uploaded and then use FTP to upload your retina logo in the same path. You will then need to use a plugin like WP Retina 2x that will serve your retina ready images.

Where can I find the purchase code for Masterslider plugin?

As theme authors, we have the extended license for the plugin and the purchase code. This is exclusive to us and cannot be shared. As plugins bundled with the theme are not eligible for auto-updates, we will be periodically updating the plugins along with the theme updates so that you stay current.

How to link my Social Media Icons to a URL in Header/Top Bar/Footer areas.

To ‘link’ the social media icons, you have to provide the URL to the ‘href’ parameter in the shortcode. Easiest way is, you can create the Icons using the ‘Icon’ module in Page Builder (in any page) and paste it in the respective area. In the Icon module, you have the option to enter the URL. Here is the Shortcode for an Icon module -

[icon name= "icon-facebook" size= "tiny" style= "circle" bg_color= "#000000" hover_bg_color= "#af9f66" color= "#ffffff" hover_color= "#ffffff" border_width= "" border_color= "#000000" hover_border_color= "#af9f66" alignment= "none" href= "http://www.facebook.com" animation_type= "fadeIn"]

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Item support includes:

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