39354 comments found.
I have a question: I hired a web designer to add a feature on my theme, how can i guarantee that he will not see my Avada Registration Purchase code? I submitted the registration, but the Purchase code is still there.
Hello @Xiluvanogcosta.
There is actually no guarantee at all since the developer can look into it anytime he wants, i will suggest removing the code from there unless you take the full control from your developer and then you can register again 
If you need further assistance, please do not hesitate to create a support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello. Wow what a theme! It seems to do everything. But to be absolutely sure, would it be able to do this? A slider with a text box like this. http://strongholdthemes.com/dentalcare/header-2/ Thank you.
Hello @andadnpatel72
Why not? All of our sliders accept our shortcodes as well as custom HTML coding so you can put anything inside the slider using a new layer, we also have Revolution Slider bundled with our theme that is one of the most advanced slider out there.
Check these out : http://avada.theme-fusion.com/full-width-3/ And this one too : http://avada.theme-fusion.com/captions/
We will be delighted for you to join the largest theme community out there
Cheers.
Ammar
Hi. Do you know when Avada 5.0 will be released ? Thx
Hi there
We’re unsure of the exact date but we are getting close. However our top priority is to always ensure all is done properly and we thoroughly test it with our beta testing group of nearly 300 customers. It will be well worth the wait, the entire team and beta team are excited about it and loving it! Coming soon!
Thank you, MB
Hey, thank you for your wonderful theme! I am facing a problem which you might have the solution.
For more than a month now, when I am trying to share a post on facebook, my post gets shared without the “Featured Image” but with another image.
Do you know why this is happening and how to solve it?
Thanks in advance!
Hello @Elislasop.
This might be due to the reason that your facebook sharing cache has not been cleared, please go to this URL and put your post URL there and click on debug button : https://developers.facebook.com/tools/debug/
This should solve your facebook sharer cache issue, However if you still see the old image please open a ticket and our support reps. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Hey
where can I find 404.php file to edit 404 error page?
thank you Martyna
Hello Martyna.
You can find the 404.php file inside main folder of Avada, screenshot : http://prntscr.com/cebsq5
Or you can use any 3rd party plugin to create your own 404 page as well instead if required.
Thanks for choosing Avada.
Ammar.
Hi,
Thank you for the great theme and support. I have recently been experiencing an issue with updating contents on pages. When I modify an element in Fusion Builder and click update nothing happens. All the changes would reset and nothing would be saved. Any idea what’s causing this?
Thanks
Hello @Owj
This should never happen at all, please make sure that you are on the latest version of WordPress, Avada and Fusion Core plugin, however if the issue persist please open a new support ticket with us filling in your complete website details and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Ammar.
i can not see my products images in the home page and products page,how can i do pls?
Hello @BrianZeng1208
Please make sure you are assigning the homepage as the shop page too from WooCommerce > Settings > Display Tab and the shop page is set to show products and not categories only.
However if you are in need of further assistance please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
i can not see my products images in the home page and products page,how can i do pls?
I have replied you about this on the last comment. Marking this as a duplicate.
Thanks
Ammar.
i can see my products images in the home page and products page,how can i do pls?
I have replied you about this on the last comment. Marking this as a duplicate.
Thanks
Ammar.
Pre-sales question
Hello Avada team,
Just a quick question after searching the net looking for more info. Have you heard of someone using the Avada theme along with a directory plugin and if this has turned out OK?
I’m about to embark on my second purchase of the theme and was wondering if some of the features of a directory website can be integrated in the Avada theme.
Thanks in advance,
Pablo
Hello Pablo.
We have not personally tried any directory plugin ourselves yet so i can’t really throw a solid recommendation here for any plugin at the moment however if i remember correctly a ticket or two had came across where people were using the directory plugins with Avada but i can’t recall those. I’d suggest starting with some of the free to use available plugins first
Thanks
Ammar.
I was looking to the theme an my dashboard and I noticed that one of the plugin that comes with the theme is the “Slider Revolution”. Is it the full version of the Slider Revolution with all, or I have limitations?
Hey @xiluvanogcosta!
The Revolution Slider plugin is included with your purchase of Avada and you can use it to create sliders on your site, however you will only receive a license for the Avada theme, not the included plugins. If you wish to have access to the premium features as well as support from the developers of the Revolution Slider plugin, you will need to purchase a personal license from the ThemePunch team.
Thanks!
Ryan
Ok, but to use on Avada theme I can use all options of slides that Revolution Slider has? I just want to use on Avada theme.
Yes you can You can even download an import their sample sliders from here: https://revolution.themepunch.com/free-slider-exchange/
Thank you.
You are most welcome!
Cheers
Ammar.
We know that you have increase your sales but please get work and update to version 5
Hey @josemanuel!
We work around the clock on this update and have been We’re unsure of the exact date but we are getting close. However our top priority is to always ensure all is done properly and we thoroughly test it with our beta testing group of nearly 300 customers. It will be well worth the wait, the entire team and beta team are excited about it and loving it! Coming soon!
Thanks!
Ryan
I will buy your amazing theme. I am just wondering, if I should wait for V5 of if the upgrade from 4 to 5 is free?
Hey @augenblick-film!
Awesome, we’d love to have you on board! In regards to updating Avada, all updates to Avada are free and can be applied directly from your WordPress dashboard. All of your Avada 4.X content will be converted to work with Avada 5.0 during the update.
I look forward to seeing you join the ever-growing Avada community!
Thanks!
Ryan
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Hi, I have installed the product and tried to change the skin colours (experimenting as it looked alittle dark) but lost all of the demo colours and fonts in the process. now the website looks very different from what it was. is there a way to undo the changes without losing all of the work we have done over past 7 days? Thanks inadvance
Hello!
Yes when a color skin changes, it will change all other color settings since they are “pre-defined”. If you have a backup of your TO settings (backup tab) then you can re-import.
In 50 update (coming very soon!) you are able to save your own schemes, so you can save what you currently have with a button, then change to any other, and always go back to what you had without having to save all your TO settings. It is a great new feature, but not one we currently have in v4.0.3
If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Hi and thank you speedy response. However, I cannot sign up as error message states ‘Envato API is currently down. Please refresh and try again or message us’
I am running a back up of the site right now!! However, I REALLY WANT TO GO BACK TO THE DEMOS COLOURS and fonts for now as its easier and less time consuming. How do I do that?
Hey @cyndyg!
Hmm, that’s strange. The Envato API seems to be up and running now. Can you please try submitting another ticket for me? If you’re still having issues, can you please email all of your details through to support@theme-fusion.com so that our support manager can take a look at this for you?
Thanks!
Ryan
Hi Ryan, I tried again this morning but was Still unable to register (7th attempt) so I sent all my details by email as requested (including website details and log on. So far I have heard nothing back from your support manager. Would you be kind enough to update me. Thank you Cyndy
Just to also let you know I was unsuccessful in trying to back up yesterday as it kept timing out at 533mb
Hello,
Our Support Manager replied already to this so we’ll let it be handled through there. Others are signing up without issue so it would be best to provide him with your purchase code so he can setup your support account. We unfortunately cannot give support via email as only one person answers that email, it has to be done through our ticket system where our entire team works on tickets each day.
Thanks!
Hi , Please please help me just one thing. I knew my support already expired but i think i barely use support or never before :’(
Just one think > I using header style #6 and menu not showing on mobile/ipad when clicked on menu icon, just white empty space. I tried to search already but no result. url > goo.gl/3q98Bf
Please help me fix that. please Thank you
Hello!
For support, make sure to check out this link, if yo8u bought before September 1st 2015, then we are allowed to “Grandfather” you in for free https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
For your issue, try to go to the support tab in the Avada welcome area (avada > support) and look at the bottom for the “Avada Patcher Tool”, make sure all patches are applied.
But first, make sure you are up to date with the theme and fusion core plugin, Avada 4.0.3 and Fusion Core 2.0.3
If that is not it, we will need you to submit a ticket so we can check into it as we cannot replicate it on our end as seen here: http://avada.theme-fusion.com/photography/
Thanks!
Hi i already tried Avada patcher and apply all patches but still no use. The menu still disappear in ipad. Could you please help me? My purchase date is 2015/12 
Thank you so much
Hey @zmkstudio!
Hmm, that would indicate that the server is blocking Avada from making changes to your file system. This is difficult for us to debug issues like this without taking a closer look. In most cases, you need to manually apply the patch via FTP. We really do need to ask you to head on over to our support center to submit a ticket. If you do need to extend your support period, you can do so via your ThemeForest account:
https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
As part of the ThemeForest market, we’re bound by Envato’s support policy. Unfortunately we’re only able to provide pre-sale support on this comments section and anything else will need to go through our support center.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Just installed Avada Agency. Where is ‘Home Page Video Slider’ to edit? It is missing in available demo sliders.
Google maps are not working anywhere?
Hello!
The slide should actually be available in the Fusion Slider custom post type. If it is not, we would need to take a look at your site, to investigate on it. Can you please create a support ticket (http://theme-fusion.com/support-ticket/) so that we can check? We will be happy to look into this for you.
Regarding google maps: Google changed the terms of use for the maps API recently and now require every site to use an API kexy (which is free), in order that the maps will work.
Our team has issued a fix for it, so that you are able to add such a key. First make sure you are on Avada 4.0.3 and FC 2.0.3
Then in your WP admin area, go to Avada > Support tab and look at the bottom for the Avada Patcher tool box. You will see patches (fixes) that can be applied with a single button. You will notice that some patches have to be applied in order so make sure to apply them as they show from top to bottom.
Here is more info about the patcher in general: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
And here is the info about the google maps needing an API key: https://theme-fusion.com/avada-doc/special-features/setting-google-maps-api-key/If you have further questions about it, please add them to the ticket about Fusion Slider.
ThemeFusion Team
I have created images of the exact same size as contained in your demo content. When I replace your images with mine, they get blown up. This does not make sense.
For reference, I am replacing (rather, attempting to replace) the background image in a 3 column layout that is contained within a full-width container.
Hello!
We would need to see your site to help with this and sort it out for you. Can you please create a support ticket (http://theme-fusion.com/support-ticket/) so that we can check? We will be happy to look into this for you.
ThemeFusion Team
No, actually I can’t. The site is password protected and I am unwilling to leave it open for viewing. I’ve given you every detail of the situation. Every image I use matches the size of the image that is already there in the template EXACTLY, yet my image is blown up and out of focus. Every single setting and size is identical to what was already there, but only your images look normal. This is a bit of a rush situation, so please at least give me some ideas about anything that could possibly be causing this to happen, and do not delay further by asking me to create an identical ticket on another system. Thanks.
Hello,
Sorry about this, but this is not where you are suppose to create support, I know it is not very clear but we have to follow Envato’s rules. As the read me file says in the theme, and our support tab in the theme and here on TF, support is given at our site through our support center. https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226/support ... not only that, it is extremely difficult to provide in depth support here because often we do need to look into your site to diagnose the problem. If it is something you want fixed, that is something you have to be willing to do unfortunately. If you do it during the week (Mon-Fri) then you will get a reply same day for sure.
Based off what you said, if you replaced the images exarcly as we had them, then your images are either the incorrect size (smaller than ours so they are being blown up to fit the area) or you are not inserting them at full size throuhg the media options. for example, choosing “thumbnail” or “medium” or “large” instead of “full size.
If it is not one of those, or you need further help figuring that out, we do need you to submit a ticket on our site. It is faster, more efficient and where our entire team of support experts work. While it may seem cumbersome to open a ticket on our site when you already posted here, it is not, as that is where support is handled and I assure you our issue will be solved, and would of most likely already been solved.
We’re happy to help! It hs to be done through our support center unless it is something quick we can inform you of here. Comments here are meant for pre-slaes purchases only. When we can, we will give out support info to help, but often times that is not the case. This is one of those times. The above items are all I can think of without seeing it and checking it out first hand, that is why we have a staff of 20 who work our support center daily.
Thanks!
Hello,
Can i recreate this easily with Avada http://bit.ly/2bL6rWo ? Self hosted video on the top with a loop with transparent header and white sticky header
If so, do you have a sample?
Thanks for the help
Hello!
Yes this will be possible. Example for a self hosted video: http://avada.theme-fusion.com/fusion-slider-full-width/ Example of a sticky header setup, that is the same: http://avada.theme-fusion.com/fashion/ You can combine these 2 and get exactly what you describe above.
We hope that helps.
ThemeFusion Team
Thank you, but I don’t want a slider, just a video background, with transparent header, can I do this with Avada?
Hello Canito.
This is exactly what will require, a slider behind a transparent header will look exactly like your provided URL as can be seen here : http://avada.theme-fusion.com/header-transparent/
If you do not want to use a slider you an use a full width container with a self hosted video assigned to it as well
If you need more assistance on this please create a ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
